Professional Documents
Culture Documents
18-23
Non-Verbal Communication:
Why is non-verbal communication given more credence than verbal communication when the two
are incongruous?
Because it indicates the emotional component of the message
Verbal Communication:
Is assertive communication rude? How is it dierent than aggressive communication? Is it
unfeminine?
What is passive aggressive communication? Give an example.
Eective Communication:
What can you say to someone to foster eective communication if you need to correct them?
A nurse is abrupt with a pt
A CNA has illegible handwriting
A pt wants a specific nurse assigned to him
A nurse is not doing adequate hand hygiene
A nurse is clocking out late but did not have to stay late to work
SBAR
S: state what it is you want discuss about the pt
Briefly describe the situation
Give a succinct overview
B: describe the hx of the pts issue
Briefly state pertinent hx
What got us to this point?
A: summarize what your assessment of the problem is
Summarize the facts
What do you think is going on
R: identify your recommendations
What are you asking for?
What needs to happen next?
Delegation:
Pg 467-481
What is delegation?
Assigning nursing tasks to another
To whom would you delegate a task?
UAP, family member, another nurse
Why would you delegate?
Understaed, care needs continue at home, to allow another nurse to have a new experience,
your expertise is needed with a higher-acuity pt
Can you delegate to someone if they are better suited to a task than you?
YES
Delegation Errors:
Over delegating: Dont give someone a task just bc you are not as good at a task as another
person
Under delegating: Dont be afraid to challenge someone who has the skills and training to do a
task. Dont be tempted to do the task yourself bc you can do it faster or better.
Improper delegating: Remember not to exceed anyones scope of practice. Also, monitor,
evaluate, and intervene throughout the course of the shift to make sure that the delegatees are
able to complete their work.