Professional Documents
Culture Documents
SADAF
Task 1
"Nothing gives one person so much advantage over another as to remain always cool and
unruffled under all circumstances."
(Thomas Edison)
2. Professional Skills:
A good manager should have all the basic leadership skills. There are
various ways in which a person can handle different situations through
various leadership roles. A good leader should be able to guide his/her
teammates to be able to perform well. Leadership does not mean dominating
people.
For a team to perform well, a good manager should be able to motivate the
team for their tasks. He/she should encourage talents. In case of people with
low performances, he/she should tackle the situation with professionalism to
reach a positive conclusion.
With these skills, a person can definitely strive to be a good manager and thus be
an asset for any organization! These are the basic professional skills, if any
manager don’t have these skills it mean he is not perfect for management post.
3. Interpersonal skills:
3.1. Leadership:
3.2. Networking
The ability to actively seek, identify and create effective contacts with
others, and to maintain those contacts for mutual benefit. In addition to
strong Communication Skills and Personal Skills, Networking uses the
Background skills of network building and motivating others.
3.3. Teamwork
promoting leadership
offering programs and information that foster professional growth
undertaking annual assessments of departments and agencies to maintain the
integrity of the human resources management system.
Recruiting.
Hiring.
Training.
Organization Development.
Communication.
Performance Management.
Coaching.
Policy Recommendation.
Salary and Benefits.
Team Building.
Employee Relations.
Leadership.
Seven years into a new century, the telecom sector of world finds itself at
crossroads after changing itself almost beyond recognition over the last 25
years. Privatization and competition are the order of the day, with a majority of
countries having adopted these policies to advance their telecom sector. The results
have been impressive; the industry has grown at unprecedented pace. Although
there
has been a phenomenal growth in Pakistan, especially in the cellular mobile
communication and in the internet, yet the late density remains almost stagnant.
So far PTCL is the sole land line service provider of Pakistan. PTCL is the giant of
Pakistan telecommunication industry and enjoying the monopoly. This part of the
report contains a brief introduction of PTCL.
6.1. SERVICE:
The service responsibilities of the H.R. department are apparent when one
examines such things are as the employment, training, and benefits functions. The
tasks of recruiting, interviewing and testing job applicants are performed in the
H.R. Dept. Training programs are planned, Organized and often staffed through the
H.R. Dept. H.R. Dept must see that adequate instructional materials and facilities
are available.Once pension and insurance programs have been setup, all claims
must be through the H.R. Dept. The maintenance of adequate employee records is
a service function that permeates all functional specialties within the personnel
field.
6.2. Control:
The H.R. Dept carries out important control functions. It monitors the performance
of line department and other staff departments to ensure that they conform to
established personnel policy, procedures, and practices. The control function of the
personnel department is quite comparable to the activities of a quality control
group that measures product variables to ensure conformance to engineering
specifications or to the activities of the auditing staff that inspects accounting
records to ascertain conformance with prescribed standards.
Following three types of compensation packages are being served to PTCL staff.
N.B.P.S (National Basic Pay Scale)
N.C.P.G (New Compensation Pay Grades)
N.T.C (New Terms and Conditions).
7) Structure of organization:
Then there are Chief Engineers and General Managers at H/Qs who report to their
relevant EVP. Then there are Senior Managers, Deputy Directors, Assistant
Directors, Account Officers, Assistant Account Officers, Financial Analysts,
Marketing Managers, Computer Programmers, and IT Specialists etc.
There are also Regional Heads (General Managers) to head PTCL Regions then
come the Senior Managers (Operations), Senior Engineers (Operations), Engineers
to look after the telecom system of Regions. There are also Senior Managers
Finance, Account Officers and Accountants to Handle Regional account and
billing matters. Manager HR & his staff are responsible to take care of Personnel
affairs at Regional Level. In non-gazetted staff there are Engineering Supervisors
Operations /Switching /Power plant /Optical Fiber system/M.W Media, Account
Assistants, Stenographers, Assistants, Key Punch Operators, Telecom Technicians,
Upper Division Clerks, Lower Division Clerks, Line Men, Wire Men, Drivers,
Exchange Cleaners, Naib Qasids and Peons etc.
All the staff is recruited by the HR Department headed by SEVP HR. The HR
experts are responsible for hiring & to further streamline its recruitment process.
8) Managment style:
The choice of management style or its effectiveness varies from one organization
to the next and within different sections of the organization. The effectiveness
depends on certain major factors. They are as follows:
9) Objectives of PTCL:
10.1. Strengths
1. Im confident
2. Im a good team players
3. I have strong interpersonal skills.
4. I can handle multi tasks at a time.
5. I can encourage and prop up my team members.
6. I am a good communicator and convince others easily.
7. I can generate new ideas and solutions according to the situations.
8. I have high level administrative and organizational Skills.
9. Excellent communication skills, both verbal and written.
10.I have Proactive attitude to systems improvement.
11.I have Flexible and adaptable attitude to work.
12.I have Awareness of customer care issues..
13.Have a keen interest in personal development.
14.Ability to work both with minimal supervision and as part of a team and
independently.
15.I am a multitalented person
10.2. Weaknesses
10.3. Opportunities:
success in my fulture.
future.
10.4. Threats:
10.Environmental effects.
11.IT developments.
13.Market demand.
11) Learning Styles:
Initially i would like to complete my studies with higher grades. Because grades
along with experience, skills and confidence are also very important. As some
I want to learn and grasp on all the basic skills which are very important for
lesson plans,develop detailed lesson plans, create tactical unit plans, and
variety of learning experiences, allowing for the greatest opportunity for learning
to take place.
Task 3
1. I want to make practice of Initative, because they are the first step towards
success.
3. I also want to improve my Human relation handling skills. These are the
basic skills without knowing them we cant get success in any field.
hierarchy. I want to be capable enough to know the workings of all the parts
of the hierarchy so that i can have cordial work relations with the entire
hierarchy of a company.
8. An increase in responsibilities generally means that the job profile and the
position of a person are increasing in the company. So, I will not only
increased, i will also have an increase in the resources that were and are
available me.
New Technology:
Prior to the start of the competition, I want to learn new technologies,
billing, marketing & customer care infrastructure, skilled trained
professionals skills with focus to win business and earn customers and
employees loyalty.
i believe the best manager one can be is to be good at managing their own life
before they can manage other's. It seems to me that if you can't manage your own
life how can one possibly manage others in a way that will not only benefit their
employees but keep each and every employees best interests in mind at all
times.So my long term goal is to be successful in my personal and professional
life.
To accept changes:
My long term goal is to always accept change and to adapt with an ever changing
society. I have seen throughout my life that one of the best skills to have is to adapt
with change. I feel that one needs to be able to adapt to changes in order to be a
good manager. If a person is not open to new ideas, ways of thinking, habits,
routines, etc. than not only is it difficult for the employees to work but it also is
difficult to keep one's clientele. So will polish my these skill for becoming a good
manager.
Learning with team:
I want to learn not only individually but also with team, because Teams that learn
faster should be more effective, efficient, and flexible. Helping individuals and
teams learn together should, therefore, enhance an organization's ability to
compete.
Command on multi skills:
I want to get command on An appreciation, knowledge, and comprehension of
understanding and catering to unique learning styles because these skills are the
keys of achieving efficient learning process and success.
I have to develop human resource planning, polices and procedure skills and
I have to develop the skill of staff amenities. Because staff facilities and
Bibliography
For successful completion of this assignment i have utilize different available
resources, from which I have obtain required data. These resources lie in both
digital and analog form. Resources which i consulted discussed below:
Resources
Company Annual Reports
Google.com
Yahoofinance.com