Professional Documents
Culture Documents
a. Resume
b. In Focus Newsletter
c. Applied Research
Work Experience
Just for Fun: Toys and Gifts
Niceville, Fl
April 2003 until August 2005
Afternoon Assistant Manager
Responsibilities included:
Offering excellent customer service
Ordering merchandise
Stocking merchandise
Cashier
Attended market shows
Meeting with sales representatives
Increasing revenue
Education
The University of West Florida
Pensacola, Fl
August 2005 until Present
Seeking degree in Communication Arts Public Relations
With a Minor in Marketing Applications
Memberships
Florida Public Relations Society of America Pensacola chapter
References
Sonya Daniel
Escambia County Public Information and Communications Manager
850-595-3476 sonya_daniel@myescambia.com
28 October 2008
PUR3100
Julia Fikse’s company, Save the Ta-Tas clothing brand, has been making
people “pause for the cause” since its birth in 2004. Fikse founded the company after
working on a concept for a new t-shirt line as a seasoned accessories designer for Adidas,
Levi’s and Jessica McClintock. The company’s mission is to fight breast cancer by donating
five percent of sales to organizations such as The Breast Cancer Research Foundation, The
Revlon Run/Walk for Women, and weSPARK. Save the Ta-Tas apparel includes t-shirts,
koozies, lip balm, bumper magnets, hats, stickers, and other items.
Fiskse wants her products to first, bring laughter to women who have dealt with
breast cancer. Second to bring a joyful spirit to families who have lost a loved one, to
cherish and celebrate their memory. And third, to bring awareness to women who may
have never thought about breast cancer. Her line is an opportunity to think about the
disease, fight it and spread the word to others – in a spirit of humor and love. Save the Ta-
Tas firmly believes that in working together, they can inspire others to join together in a
positive way and recognize that as a team, they can really make a difference.
To date, Save the Ta-Tas has donated $150,000 from their sales to breast cancer
research. Products can be purchased at over 200 specialty stores, and on the internet. They
sponsor many events such as tee it up for ta-tas, bowling for boobies, and the Revlon
The Hurricane Hunter crew goes wherever the wind blows. On April 29, Pensacola is a stop on
the National Weather Service and the National Hurricane Center Hurricane Hunter Aircraft
nationwide tour.
While the focus of the morning tours at the Pensacola Gulf Coast Regional Airport, 2430 Airport
Blvd., will be local elementary and middle schools students, the general public is welcome from
2:30 p.m. until 4:30 p.m. Come check out the National Oceanic and Atmosphere
Administration (NOAA) WP-3 Orion turbo prop, talk to the actual pilots who fly through
hurricanes and learn more about hurricane preparedness.
NOAA uses the hurricane awareness tour to get the message out to communities that now is the
time to prepare for a hurricane, rather than when a storm is at your doorstep. “After a relatively
quiet season last year, we don’t want people to become unconcerned. We want our coastal
residents to be ready for the next hurricane season, that’s why we’re bringing this awareness tour
to Pensacola before the season begins June 1,” said John Dosh, Emergency Management chief.
“We want to save lives through awareness and preparedness.”
For more information, please contact John Dosh, Emergency Management at 471-6400.
###
Media Note: A 30-minute window has been reserved for the media from 2:00 p.m. to 2:30 p.m.
News Release
Escambia County
Office of Public Information and Communications
221 Palafox Place, Suite 410, Pensacola FL 32502
“We’ve sponsored spay and neuter programs since 1988,” said Dorothy Kaser of Concerned
Citizens for Animal Welfare. “It’s very important that we do everything possible to reduce the
number of unwanted animals being born.”
Each spring, cats and dogs that have not been spayed or neutered give birth to countless puppies
and kittens, overwhelming shelters all over the country with unwanted litters. In just seven years,
one unspayed cat and her offspring – producing an average litter of three, twice a year – grows
exponentially to more than 450,000 kittens. Dogs, having an average of one litter per year, can
produce more than 4,000 puppies in equal time.
The spay and neuter assistance program is available to qualified citizens year-round. Providing
these services at half price during Spay and Neuter Month benefits not only the low income pet
owner, but also all residents of Escambia County. Rabies vouchers are made available through
the Junior Humane Society.
A voucher for a free rabies vaccination will be available for the first one hundred qualifiers at
Ferry Pass Veterinary Clinic. The animal must have proof of a rabies vaccination before the
surgery.
For information on low cost spay and neuter services, or to find out if you qualify, call the
Escambia County Animal Shelter at 595-3075 or visit the shelter, from noon to 6 p.m., Tuesday
through Sunday. For more information on Escambia County bureaus and services, visit
myescambia.com.
###
SPEECH WRITING
Running head: ALLTEL RELOCATION TO PENSACOLA FLORIDA
Melissa S. Rapisarda
Pensacola.
Thesis: Pensacola offers not only job growth and salary increases, but the chance to experience
Pensacola’s assets.
INTRODUCTION
A. Imagine being able to wake up on Saturday mornings, pack lunches and towels
and then head to the crystal white beaches with the family. This could be you.
[Attention Getter]
Commerce. I myself was offered a job promotion 3 years ago from Denver and it
C. I have been asked by your CEO Scott Ford to come and share with you all of the
wonderful benefits that you can reap from simply relocating to Pensacola’s new
D. Pensacola offers not only job growth and salary increases, but the chance to
E. In the next several minutes I am going to share with you why you should relocate
to Pensacola, the benefits, and lastly the negative effects of staying in Little Rock.
[Preview]
I. NEED
A. The question you need to ask yourself is: Can relocating fulfill the need for job
Florida does not have income taxes. In place of an income tax, taxes are used
and where water and whimsy blend to produce the area’s unique
personality”(Pensacola Chamber).
plenty of green space where you can do nothing but bask in the breeze and
5. Health care in Pensacola is also the largest employer right behind the military.
Pensacola’s health care rivals that of any major metropolitan area having 3
major hospitals.
B. All of this information applies to you because you have the opportunity to accept
Transition: Given that, the following information are the benefits that relocating will allow.
II. SATISFACTION
A. Accepting the promotion will result in salary increase, job growth, and the
B. A new life in Pensacola will satisfy all of these needs. Some examples of the
benefits are :
1. Pensacola employers offer 0.8% more a year than Little Rock. This percent is
2. Alltel has chosen you to be the first 6 picked to be promoted from $100,000 a
3. Pensacola is sunny 343 days a year compared to only 120 days in Little Rock
(LittleRockChamber.com).
C. I know you may be thinking that this is just too much, but the pros defiantly
Transition: I am now going to explain some of the positive and negative effects of my
proposal.
III. VISUALIZATION
A. The positive effects of accepting this job promotion are shorter commutes all over
town, pay increase, the beaches and historical districts, better schools, and the
maintain worn out responsibilities, same paychecks, same mediocre schools, long
C. Recently I did a similar seminar for another corporation you might be familiar
with called Apple. They too expanded into Pensacola and it has been nothing but
a great success not only for the corporation but as well as the employees.
CALL TO ACTION
A. So ladies and gentlemen I encourage you to take all of the information that I have
shared with you and let it sink deep down and convince you that this is such a
wonderful opportunity all around for not just your family but as well as the
growth of Alltel.
B. There is a reason that you were the 6 handpicked by Scott Ford to open and lead
this new headquarters. You are the determining success of the growth of this
company.
C. Pensacola is where it’s at- financially, promotionally, and enjoyably. This is your
chance to grow with Alltel, taking on new challenges and responsibilities. This is
the opportunity to make that extra $10,000 a year. And lastly to experience all of
D. I as well as Alltel have agreed to help you through this change in any way that we
can. I have a staff ready and willing to help you find a house, new schools, and
E. And don’t forget about being able to pack the family up and head to the beach!
References
Unknown. (2008). Economic development: Pensacola. Retrieved July 27,2008, from Web site:
http://pensacolachamber.org/economicdevelopment/
Unknown. (2008). Salary calculator. Retrieved July 28, 2008, from Web site: http://salary.com
Unknown. (2008). City ratings. Retrieved July 28, 2008, from Web site: http://cityrating.com
Unknown. (2008). Little rock chamber. Retrieved August 1, 2008, from Web site:
http://littlerockchamber.org
Unknown. (2008). Pensacola’s greatest. Retrieved July, 27, 2008, from Web site:
http://pensacolasgreatest.com
ISSUE TRACKING RESEARCH
The Effects of 18-29 Year-old Voter Turn Out in the 2008 Election
Executive Summary
Overview
Since 1972 when 18 year-olds were given the right to vote with the 26th amendment
added to the Constitution, we have seen a decrease of 16 percentage points in ages 18-30 voter
turnout rates. But 2004 signaled a change, with an 11 percent increase in youth voting. Since the
2004, election young voters have empowered each other to educate themselves and others with
political issues that we all face as young and old citizens. With issues from the Iraq war to the
depressing economy resulting in few jobs, young people are highly affected in this election. It’s
not just about social security and health care this time.
Voters under 30 years old make up about one-fifth of the electorate for the whole
country. That may not seem like a large portion but when all of those citizens actively participate
in campaigning and voting, their voices do not go unheard. Thus far, millions and more young
Americans have registered to vote this year alone.
Summary of Findings
To sum up the extensive research that I have found on this topic, I should first say that I
am pleased to be in a generation of people that are showing a sense of patriotism in the fact that
we will no longer tolerate being acknowledged as a group of youth that does not care, and do not
matter in a political sense. So many organizations have formed to fight this stigma- just to name
a few, Rock the Vote, Smack Down the Vote, and Choose or Loose. In one of my articles “This
Time We Mean It” Chris Cillizza says, “the report goes on to say that the growth in young
people’s participation in the electoral process is not a one-time phenomenon but rather,
represents a civic reawakening of a new generation”.
Another highlight that I really found to be true in “The Young Vote” is that an investment
in young voters provides an opportunity to instill partisan affiliation and devotion; long term
loyalty is largely founded in the early years of voting. Nearly a third of 17-29 year-olds report
having engaged in politics. Also, as of June 2007, 65 percent of 17-29 year-olds surveyed
reported that they did not believe that the candidates had made enough effort to reach them. That
amazes me that even a year before the elections, young Americans were even remotely interested
in the candidates and what they have to offer our generation.
Technology takes the credit for politics progressing further than ever before. Now young
Americans can access the internet at their leisure and research the candidates for themselves.
This is also another reason why more and more young people are engaged in politics. Although
our generation may be the children of cyber space, we still want face time with the candidates.
We still want rallies and campaigns centered around our needs and lifestyles too.
Summary of Recommendations
I recommend to the 18-30 year-olds of America to keep up the good work. Don’t stop
while we are ahead. We need to keep proving ourselves in the political world. We need to fight
for the right to vote at any poll even if we are out of state for school for all states. We need to
fight for same day registration for all states as well.
As for candidates in the future for any election, spend more time on the young people of
the nation. Showing an interest and firing up the youth empowers the whole campaign. Giving
off the impression that the young don’t vote and don’t matter does not solve any issue.
Encourage any young person that you know to educate themselves and share with others what
they learn.
Conclusion
In conclusion, the 18-30 year-olds of the nation will have a huge impact on the
presidential election of 2008. More youth are fired up and ready to vote than ever before. We are
all looking for a change no matter who we vote for. We are all excited about exercising our right
to speak up about issues that affect us. This fire will not be extinguished. This fire will continue
on for years and years. We are to show the next generations that our vote is just as important as
any others. This is not just a phenomenon that will cease, we will remain actively engaging in the
political world and making our voices count- because they do.
APPLIED RESEARCH
“How do college students
perceive the use of social
media?”
Melissa Rapisarda
PUR4800
November 18, 2009
Executive Summary
I am going to conduct research on how college students view the potential for
social media. Are they using it strictly for social purposes, or are they branching out and using it
to network and look for future careers? And are they aware of the benefits of using social
media?
The issue began right around the time Myspace was introduced in 2003 as a social
networking site for employees of eUniverse. Following after, Facebook was introduced in
February 2004 as an online social networking site for college students. It was a way for students
to communicate through the use of writing on friends “walls” and viewing pictures. Allowing
public access in 2006, contributed to the many more millions of people all over the world who
are now able communicate via the site. This can be very beneficial to college students who are
seeking careers after graduation. Through social media sites such as Facebook, Twitter, and other
various blogs, students are able to befriend people of the same field, join discussion groups, and
The focus group for my research on “How do college students view the potential for
social media?” will consist of current students that are ranging from freshmen to seniors. They
will all be chosen at random when they walk through the computer lab doors. I will ensure that
they are appropriate representatives of my target audience by asking to see their UWF
identification card. To motivate them to participate, I will offer participants a copy of a recent
Background Summary
The old phrase it’s who you know, not what you know has now taken on a new
shape to the digital age. It’s what you know about social networking that lands your
dream job. Unknown (2009) stated in The Toronto Sun that as competition for
employment intensifies job seekers who have a firm understanding of how to promote
themselves through new technologies and tools will have an edge on the competition.
Many jobs aren’t advertised. That’s why networking, both online and in person, can help
Generation Y has improved the hiring process, and developed a new way to do
arrived at work. They are smart, visionary and independent. They carry their social
networks to work, visit their Facebook pages several times a day and collaborate to get
their work done. They are motivated by an open culture that lets them speak their minds,
challenge status quo, and one that rewards out-of-the-box thinking. The old methods of
talent acquisition won’t work – this generation will make you rethink your entire business
model. Many college students are finding that connecting to social networks such as
Facebook, LinkedIn, Twitter, and Myspace are allowing them to expand their networks
from not just their friends and family, but to business professionals. Ranscombe (2008)
stated in a The Scotsman newspaper article that in a recent US student survey, 97 percent
found that young people are using social networking sites to find out what companies are really
like to work for, by talking to their employees. They are also seeking advice about careers from
online friends, rather than pursuing the traditional route of asking parents. This is a perfect
The social networking site LinkedIn, based in Mountain View, Calif. is referred to as the
ultimate Rolodex, with more than 37 million members and counting. The profiles read more like
a resume with users listing their work experience and education along with noteworthy
accomplishments. The most common tools used are people and job searches, questions and
answers from other networks, and contact lists. Koster (2009) stated in her article that LinkedIn
is fabulous for recruiting. It’s more direct than some of the others. It’s more of a professional
network than a social network. Shammah (2008) stated in The Jerusalem Post editorial that
maybe a LinkedIn job search won’t find you your dream job on the first try but if the person who
has the keys to finding that job is on the site too you’re already halfway to your goal. Fost (2009)
from the Los Angeles Times found in an interview with a user that instead of being one of many
throwing your resume into a dark black hole, you use can use LinkedIn as an internal
gravitational pull.
With 300 million users and counting Facebook, launched from Harvard, is the largest
social network in the world. Employers are recruiting employees through Facebook everyday.
Stone (2008) stated in The New York Times that executives at Facebook have recently said that
they see networking tools for professionals as a primary avenue of growth. The site recently
added networking to the list of options that new users select when they are asked to specify what
they intend to do on the site. Tribble (2008) of The New York Times stated that Facebook makes
using them enough for career networking and some claim to not know how. Forret (2008) stated
in her article that 70 to 80 percent of all professional jobs are not obtained through classified
advertisements; rather, they are obtained through effective and consistent networking. Despite
this wisdom, she added, many students lack the knowledge and skills needed to effectively
network. She also stated that our relationships with others are a resource that can provide new
ideas, timely information, job opportunities, business leads, influence, and social support.
Students should not perceive social networking as using or asking favors to get ahead. Social
Other methods of job hunting are becoming less and less effective for college students. In
a survey Joyner (2009) conducted found that on a scale of 1 (least effective) through 5 (most
effective) networking came in at 3.98, social networking sites came in at 3.3, management
recruiting firms at 3.0, internet job boards at 3.0, employer websites at 2.9, cold-calling
employers at 2.2, blind resume submission at 1.7, newspaper classified ads at 1.7, and job fairs at
1.6. Chan (2009) stated in an article in The Straits Times that networking is important in every
aspect of life. You never know when you might hit the jackpot with a huge pool of contacts at
your finger tips. The more people sign on to these networks, the more effective the websites
become as a tool to manage a large base of contacts. She could not be more accurate.
Source List
Chan, Fiona (2009, June 22). “Online networking sites can be useful for work.” The Straits
Times, p.1.
Fost, Dan (2009, March 30). “It’s all about whom you know, but it’s online.” The Los Angeles
Times , p.1.
Forret, Monica (2008, October). “ Learning The Art of Networking: A Critical Skill for
Enhancing Social Capital and Career Success.” Journal of Management Education, p.629-635.
Joyner, Tammy (2009, September 3). “Networking Trumps Job Fairs, Survey Finds.” Palm
Beach Pos, p. B6.
Koster, Kathleen (2009, September 15). “Fish or cut bait; Employer can find either feast or
famine when fishing for talent on social media sites.” Employee Benefit News, pg.12.
Ranscombe, Peter (2008, June 13). “Facebook is the future for recruitment.” The Scotsman, p.
33.
Shamah, David (2008, February 26). “LinkedIn: What is it good for?” The Jerusalem Post, p. 18.
Stone, Brad (2008, June 18). “At Social Site, Only Buisnesslike Need Apply.” The New York
Times, p.1.
Tribble, Sarah Jane (2008, August 14). “The Social Network as a Career Safety Net.” The New
York Times, p.6
Unknown (2009, March 18). “What’s ‘In’ and ‘Out” in the job hunt?” The Toronto Sun, p.49.
Focus Group Plan
The focus group for my research on “How do college students view the potential for
social media?” will consist of current students that are ranging from freshmen to seniors. They
will all be chosen at random when they walk through the computer lab doors. I will ensure that
they are appropriate representatives of my target audience by asking to see their UWF
identification card. To motivate them to participate, I will offer participants a copy of a recent
Warm Up:
1. Show of hands: how many of you use social networking sites on a daily basis?
2. How many of you use them to network for your future careers?
Detailed:
4. How effective do you think job fairs, cold-calling or blind resume submissions are?
5. Can someone tell or list all of the sites that are available for social networking?
6. How do you feel about using social networking sites to network for your career?
7. Does anyone know of someone who has been hired through using social networks? How/
Wrap Up:
8. How likely are you to start using social networking sites for more than just social
purposes?
9. What new thoughts or ideas do you have in terms of using social media to further your
careers?
“How do college students view the potential for social media?”
I am going to conduct research on how college students view the potential for social
media. Are they using it strictly for social purposes, or are they branching out and using it to
I chose to research this topic because social media is the latest and greatest trend in the
technology world. There are so many benefits within using social media, and I am interested in
The issue began right around the time Myspace was introduced in 2003 as a social
networking site for employees of eUniverse. Following after, Facebook was introduced in
February 2004 as an online social networking site for college students. It was a way for students
to communicate through the use of writing on friends “walls” and viewing pictures. Allowing
public access in 2006, contributed to the many more millions of people all over the world who
are now able communicate via the site. This can be very beneficial to college students who are
seeking careers after graduation. Through social media sites such as Facebook, Twitter, and other
various blogs, students are able to befriend people of the same field, join discussion groups, and
The results of this research would be of interest to any current college students who
already engage in social media for any purpose, to see the benefits of preparing for a career prior
to graduation through social media. This research would also be of interest to any professional to
encourage them to interact with college students to help them in any way.
Some research questions I will ask are:
1. T o what extent do college students see social networking sites as a resource for
2. What would motivate students who aren’t using social media to benefit their careers
3. Are students aware of all the different outlets of social media that are right at their
Survey Plan
My survey sample will consist of current college students attending the University of
West Florida. The sample students will be chosen at random, and will participate in an online
survey that will be sent through the university’s email system. To ensure they are appropriate
representation of my target audience, only enrolled students at UWF will receive the emailed
survey. The participants will be asked to respond to the survey within 30 days of receiving it.
The participants will each receive a copy of the latest job hunting manual in appreciation for
their time.
Demographic Questions:
o Female
o Male
o 18-24
o 25-31
o 32-38
o 39+
o African American
o White
o Hispanic
o Other
Psychographic Questions:
o Freshman
o Sophomore
o Junior
o Senior
5. Please select your current employment status (mark all that apply):
o Full-time employed
o Part-time employed
o On campus employee
o Not employed
o Full-time student
o Part-time student
Substantive Questions:
7. On a scale of 1 (lowest) to 5 (highest) how likely are you to use social networking sites on a
weekly basis?
o Never
o Almost Never
o Almost always
o Always
8. On a scale of 1 (lowest) to 5 (highest) how many social networking sites are you an active
member of?
o One or two
o Three or four
o Four or more
9. In your opinion rank the following, which site would you say is more useful for career
networking? 1 (lowest) to 4 (highest)
Facebook ____
Twitter ____
LinkedIn ____
MySpace ____
10. Rank the following from least effective to most effective 1 (least) 7 (most):
Networking ____
11. How substantial do you feel your current career network is?
o Substantial
12. How do you view the fairness or unfairness of employers using social networking sites to recruit
employees?
o Extremely fair
o Somewhat fair
o Slightly unfair
o Not fair at all
13. What do you currently use social networking site for (mark all that apply)?
o Career Networking
o Relationship Seeking
o Alumni Connecting
o Political Participation
Pensacola, Fl 32503
850-428-1052, msr9@students.uwf.edu
30 Seconds:
www.acceleratedreader.com.
###
FEATURE STORY
Feature Story
Not only is he a husband, father, professional, and a humanitarian, but Leon Gross is a
Jewish survivor of the Holocaust. Originally from Pinczow, Poland, and oldest of six children,
Gross was 17-years-old and a member of a resistance fighters group, when the Nazi’s invaded
his hometown. While he was hiding in the woods for a year, Gross was able to secretly live in a
barn that he paid for with hidden silver and linens that his mother had stowed away. When he
was finally reported by village people, Gross was taken to Kelce hasag, a work camp, to work on
a lathe to make ammunition for the German army; his youthfulness and ability to work hard is
From there he was taken to Buchenwald, a well known worker concentration camp, for a
year and a half. There he was assigned work detail, outside of the camp, in bombed areas to
collect valuables to be turned in. On one of the days of collection, he decided to steal some coins
that he had found and sew them into the inside of his hat. Upon return to the concentration camp,
a Nazi coincidentally hit him upside the head and felt the coins. Gross knew that he would be
killed for his disobedience, so on the way to report to officials he found a dead man’s body and
swapped clothes with him, taking on his number and identity. His life was saved.
Right before liberation, the Nazis lined up people one last time for a death march. Gross
and a few others knew what was going to happen, so they successfully hid from the guards.
Finally on April 11th, 1945, all of the Jews at Buchenwald were liberated. After liberation, Gross
spent two years in a displaced persons camp in Germany. He took some vocational classes in
pattern design. After taking classes, he saved up enough money to move to the states. His uncle,
the only family member he had left, sponsored him to immigrate to Toledo, Ohio. From there he
moved to Toronto, Canada where he met and married his wife, Molly Holender (she too is a
survivor). Together they raised two children, Brian born in Toronto in 1954, and Lori born in
Philadelphia in 1960.
Gross moved his family to Tuscaloosa, Alabama in 1973, where he managed a division of
the Jonathan Logan textile corporation. He oversaw over 300 employees, to which he was fair
and just toward each one of them. He believed in humanity, and that no race should be set apart
and treated un-justly. He felt that right before and during the Holocaust, the Jews were “blind
sighted” by the Nazis and trusted too deeply that God was going to save them instead of
In his better days, Gross was an active antisemitism advocate, and spoke consistently at
the University of Alabama and to churches around the area. In 1994, he and his wife took part in
countries to collect more than 50,000 eyewitness interviews from survivors; Gross being one
among them.
Gross continues to live his life as a well balanced, assimilated man. Although he still
questions God’s existence during the Holocaust, he “would die for his religion” as he almost did.
Currently, Gross lives with his wife in Ft. Lauderdale, Florida. He has been diagnosed with
Dementia, which is tragedy in itself because his illness has stolen his story. As with other
survivors, their stories often die if they are not passed on. Had Gross not passed down his
PROS
• Shorter commutes
• Pa y increa se
• Bea ches a nd Historica l Districts
• Better Schools
• Growing city
Cons
• La ck of Job Growth
• Worn out responsibilities
• Sa me pa ychecks
• Mediocre schools
• Long commutes
• Hea vy Tra ffic
• La nd locked
Apple
• Grea t Success
• $500,000
increa se in just 6
months
• All employees
ha ve sta yed
Promotiona lly
Enjoya bly
CRISIS COMMUNICATION PLAN
Crisis Communication Plan
Risk Assessment
1. Underage employees stealing damaged goods when they are returned to the warehouse and
consuming the alcoholic beverages.
5. Hurricane hits the East Coast destroying our main brewery in Jacksonville, Fla.
7. Employee tampered with product in production causing massive recall of Bud Light.
8. C.E.O. becomes extremely intoxicated and proceeds to perform a strip tease for the
shareholders of the company.
We studied past experiences within the company, looked at other C.E.O.s of major
corporations, and researched the history of similar companies. Some risk assessments were
fabricated by our own ideas of a crisis within the company.
Audiences
1) Media
2) Community
-St. Louis
3) Internal
4) Stakeholders
Objectives
1) Media
a. Accurately inform and update the media about the issue within 2 hours of the
crisis.
b. Update the media as changes occur daily.
c. Check the accuracy of what is being reported to the audiences every 10
minutes.
2) Community
a. Update the community involved every 15 minutes with the latest on the
incident after the first hour.
b. Offer assurance with the community in regards to the crisis.
3) Internal
a. Notify our employees immediately (within 2 hours) about the crisis and provide
them with sufficient information so no employee is left with questions.
b. Follow up after the crisis set up a timeline notifying employees what the current
situation is and what is happening next.
4) Stakeholders
a. Notify the shareholders within the first 20 minutes after we are away of the
crisis.
b. Ensure that the stakeholders receive the most up-to-date information when it
comes available.
Tactics
1) Media
a. Short-Term
i. Press release
ii. Press conference
iii. Our spokesperson will be our CEO
b. Long-Term
i. Set up a FTP (File Transfer Protocol) to keep the media aware of any
changes or additional information.
ii. Follow-up press conference with updated information
iii. Press section on corporate website with updated information
2) Community
a. Short-Term
i. Include local news stations
b. Long-Term
i. Toll-free hotline
ii. Town-hall meeting to address concerns
iii. Community section on corporate website to address concerns of location
where crisis occurred
3) Internal
a. Short-Term
i. Instant text messages to notify employees immediately
ii. E-mails with additional information
1. Describe toll-free number for employees
2. Describe employee website
b. Long-Term
i. Internal relations director and CEO will hold employee meeting to address
concerns
ii. Offer counseling for employees if needed
4) Stakeholders
a. Short-Term
i. Establish and update website for stakeholders immediately
ii. Inform the stakeholders by email or phone immediately
b. Long-Term
i. CEO to visit speak to stakeholders
ii. Email shareholders everything that pertains to situation.
iii. Offer assurance that their money is still a safe investment with our
organization.
Calendar
5 10 15 20 25 30 35 40 45 1 2 3 ~ Day 2 D3 D4 D5 D6 D7
Media
Initial press release D E
Press conference D E
FTP server D E
Follow-up press conference D E
Press Web Page D E
Community
Invite local news D E
Toll-free hotline D E
Town hall meeting D E
Community Web Page D E
Internal
Text messages D E
E-mails D E
Toll-free hotline D E
Internal Web Site D E
Employee Meeting D E
Counseling Services D E
Stakeholders
Draft email D E
Inform stakeholders D/E
CEO speaks with Stakeholders D E
Budget
1) Salaries
2) Tactics
3) Risk assessment
4) Evaluation
Evaluation
1) Media-
a. Accurately inform and update the media about the issue within 2 hours of the
crisis.
b. Update the media as changes occur daily.
2) Community
a. Update the community involved every 15 minutes with the latest on the incident
after the first hour.
b. Offer assurance with the community in regards to the crisis.
3) Internal
a. Notify our employees immediately (within 2 hours) about the crisis and provide
them with sufficient information so no employee is left with questions.
b. Follow up after the crisis set up a timeline notifying employees what the current
situation is and what is happening next.
4) Stakeholders
a. Notify the stakeholders within the first 20 minutes after we are away of the
crisis.
b. Ensure that the stakeholders receive the most up-to-date information when it
comes available.
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