DeVry BSOP 326 Midterm Exam

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1.
Question :
(TCO 6) An effective leadership system is designed to accomplish all of
the following, except _____.
Student Answer:

encourage initiative and risk taking

set expectations for performance improvement

ensure that organization takes precedence over purpose and function
provide a structure for decision making

Question 2. Question :
of the following?

(TCO 6) The traditional approach to strategy deployment is which

Student Answer:

Top-down

Back-and-forth (iterative)
Collaborative
Bottom-up

Question 3. Question :
(TCO 3) The criteria for the Canadian Awards for Excellence are
most similar to which of the following?
Student Answer:

Deming Prize

American Society for Quality Control Award

Malcolm Baldrige National Quality Award
ISO 9000 certification program

Question 4.

Question :

Student Answer:

(TCO 3) ISO 9001 provides specific requirements for _____.

terms and definitions used

a quality management system

improving quality
outgoing quality levels

Question 5.
quality?

Question :

Student Answer:
Product-based
Manufacturing-based
Value-based

(TCO 1) Conformance to specifications applies to which type of

User-based

Question 6. Question :
(TCO 1) Which of the following was the top priority of U.S.
manufacturing in the time period immediately following World War II?
Student Answer:

Quality

Production output
Continuous improvement
Just-in-time manufacturing

Question 7. Question :
(TCO 1) Which of the following is most appropriate in describing
the quality efforts used in the early 20th century?
Student Answer:

Defect prevention was emphasized

Quality circles were extensively used

Use of inspection was widespread
Quality was every workers responsibility

Question 8. Question :
(TCO 2) In any system, final inspection attempts to perform all of
the following functions, except _____.
Student Answer:
to provide the workers with the opportunity to control the quality
of the product or service at their work stations
to ensure that no defective items reach the customer
to discover and help resolve production problems

to judge the quality of manufacturing

Question 9. Question :
(TCO 2) Which of the following are considered to be two critical
components of quality systems in service industries?
Student Answer:

Information systems and technical standards

Employees and information systems

Production equipment and employees
Employees and inspection processes

Question 10. Question :

service firms is _____.

(TCO 2) An increasingly important component in quality for

Student Answer:

information technology

worker healthcare
legal services
inventory management

Question 11. Question :

(TCO 2) Systems thinking can be applied to the analysis of _____.

Student Answer:

manufacturing processes but not service processes

service processes but not manufacturing processes

both manufacturing and service processes

neither manufacturing processes nor service processes

Question 12. Question :

(TCO 3) Over the years, the Malcolm Baldrige National Quality
Award criteria have been improved to include all of the following shifts in emphasis, except
which of the following?
Student Answer:

From supplier quality to supplier partnerships

From a focus on current customers to a focus on current and future customers and markets
From human-resource utilization to human-resource development and management
From intra-industry rivalries to intra-industry alliances

Question 13. Question :

(TCO 5) Bill designs and maintains the inventory management
software that his coworker John uses when customers call the company to place an order for
merchandise. Bill is Johns _____.
Student Answer:
external customer
internal supplier
external supplier

internal customer

Question 14. Question :

(TCO 5) Which of the following is not true about the American
Customer Satisfaction Index?
Student Answer:
nondurable goods.

It focuses on buyer satisfaction associated with consumer

It was first conducted in 1994.

It is based on a large, national sample of consumers.
It is designed to indicate national trends as well as industry trends.

Question 15. Question :

(TCO 7) Most companies still use traditional measures, such as
_____, as a basis for compensation, while more progressive organizations use measures such as
_____.
Student Answer:

customer satisfaction, profit sharing

defect prevention, profitability

revenue growth, customer satisfaction
cycle-time reduction, cost management

Question 16. Question :

higher levels of _____.

(TCO 4) Deming claimed that higher levels of _____ lead to

Student Answer:

Automation, quality

Quality, productivity
Inventory, quality

Inspection, quality

Question 17. Question :

(TCO 4) The Deming philosophy focuses on improvements in
product and service quality by _____.
Student Answer:

inspecting 100 percent of output

reducing variation
reducing customer complaints
separating the planning and execution functions

Question 18. Question :

(TCO 8) The major difference between quality circles and project
teams is which of the following?
Student Answer:

Quality circles are subcommittees of problem-solving teams.

Quality circles work on pre-chosen problems.

Quality circles do not meet regularly.
Quality circles do not disband after solving a specific problem.

1.
Question :
(TCO 4) Demings Profound Knowledge consists of four elements.
Answer the following three parts relating to the psychology element of Demings Profound

Knowledge. Your discussion should reflect this element of Demings Profound Knowledge and
not psychology in general.
Discuss why psychology is important for us to understand. (10 points)
Discuss how fear plays a part in this element. (10 points)
Discuss how pay and motivation are of interest in this element. (10 points)

Question 2. Question :
(TCO 1) Explain the difference between quality management
practices prio to the 1900 with quality management practices in the 1990s.

DeVry BSOP 326 Midterm Exam

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https://devryfinalexams.com/products/bsop-326-midterm-exam/