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Content Creation Date June 8, 2014

EMC VNX Series

Replacing a disk in a 15-drive enclosure
May, 2014
This document describes how to replace a disk in an EMC VNX5100 15-drive disk
processor enclosure (DPE) or disk-array enclosure (DAE).
Note

Do not completely remove assembly- or enclosure-level hardware from the system or rack
unless specifically directed. Figures in this procedure depict hardware completely removed
to increase their clarity.
For additional details on the locations of orderable parts, and their part number labels,
refer to the parts location guide for your specific VNX model. EMC posts and maintains
parts location guides online on the Related Documents section of https://
MyDocs.emc.com/VNX. On the Related Documents page, under the VNX Hardware Parts
heading, click on the desired guide.
Topics include:
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Before you begin........................................................................................................ 2

Preparing the system................................................................................................. 4
Running the Disk Replacement wizard........................................................................6
Finishing up............................................................................................................... 7

Before you begin

Before you begin this maintenance activity, refer to the component handling instructions.
You should also review the entire procedure prior to beginning any maintenance activity
on the system.

Handling replaceable units

This section describes the precautions that you must take and the general procedures
that you must follow when removing, installing, and storing any replaceable unit. The
procedures in this section apply to replaceable unit handling during hardware upgrades
as well as during general replacement.

Avoiding electrostatic discharge (ESD) damage

When replacing or installing hardware units, you can inadvertently damage the sensitive
electronic circuits in the equipment by simply touching them. Electrostatic charge that
has accumulated on your body discharges through the circuits.
Read and understand the following instructions:
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Provide enough room to work on the equipment.

Clear the work site of any unnecessary materials or materials that naturally build up
electrostatic charge, such as foam packaging, foam cups, cellophane wrappers, and
similar items.

Do not remove replacement or upgrade units from their antistatic packaging until you
are ready to install them.

Gather the ESD kit and all other materials before servicing any units.

After servicing begins, avoid moving away from the work site; otherwise, you might
build up an electrostatic charge.

Use the ESD kit when handling any units.

If an emergency arises and the ESD kit is not available, follow the procedures in
Emergency procedures (without an ESD kit) on page 2

Use the ESD wristband that is supplied with the server.

To use it, attach the clip of the ESD wristband (strap) to any bare (unpainted) metal
on the cabinet or enclosure, and then put the wristband around your wrist with the
metal button against your skin.

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following procedures to reduce
the possibility of an electrostatic discharge by ensuring that your body and the
subassembly are at the same electrostatic potential.
CAUTION

These procedures are not a substitute for the use of an ESD kit. Follow them only in the
event of an emergency.

Before touching any unit, touch a bare (unpainted) metal surface of the enclosure.

Before removing any unit from its antistatic bag, place one hand firmly on a bare
metal surface of the enclosure, and at the same time, pick up the unit while it is still
sealed in the antistatic bag. Once you have done this, do not move around the room
or touch other furnishings, personnel, or surfaces until you have installed the unit

Replacing a disk in a 15-drive enclosure

When you remove a unit from the antistatic bag, avoid touching any electronic
components and circuits on it.

If you must move around the room or touch other surfaces before installing a unit,
first place the unit back in the antistatic bag. When you are ready again to install the
unit, repeat these procedures.

Removing, installing, or storing CRUs

Use the following precautions when removing, handling, or storing CRUs:
u

Do not remove a faulty CRU from the cabinet until you have the replacement
available.

Handle a CRU only when wearing an ESD wristband (strap).

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Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet
enclosure.

Wrap the ESD wristband around your wrist with the metal button against your
skin.

Handle a CRU gently. A sudden jar, drop, or vibration can permanently damage some
CRUs.

Never use excessive force to remove or install a CRU. Take time to read the
instructions carefully.
CAUTION

For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.
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Store a CRU in the antistatic bag and the specially designed shipping container in
which you received it. Use the antistatic bag and special shipping container when you
need to return the CRU.
CAUTION

A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive FRUs.
CAUTION

Some CRUs have the majority of their weight in the rear of the component. Ensure that
the back end of the CRU is supported while installing or removing it. Dropping a CRU
could result in personal injury or damage to the equipment.

Handling disks
Disks are extremely sensitive electronic components. Always handle a disk gently, and
observe the following guidelines:
u

Follow the instructions in the section on handling FRUs in this document.

Always wear a properly attached ESD wristband when removing or replacing a disk.

Avoid touching any exposed electronic components and circuits on the disk.

Disks are sensitive to the extreme temperatures sometimes encountered during

shipping. We recommend that you leave new disks in their shipping material, and
expose the package to ambient temperature for at least four hours before attempting
to use the new disks in your storage system.
Handling disks

Do not remove a faulty disk until you have a replacement disk (with the same part
number or the part number of an approved replacement for the disk). The part
number (PN005xxxxxx) appears on the disk. A replacement disk should be the same
type (SAS, SATA, FLASH) and have the same capacity (size and speed) as the disk it is
replacing.

When removing a disk, pull the disk partially out of the slot, then wait 30 seconds for
the drive to spin down before removing it.

When installing multiple disks in a powered up system, wait at least 6 seconds

before sliding the next disk into position.

Place disks on a soft, antistatic surface, such as an industry-standard antistatic foam

pad or the container used to ship the disk. Never place a disk directly on a hard
surface.

Never hit disks, stack disks, or allow them to tip over or fall.

Summary of tasks for replacing a disk in a 15-disk enclosure

To replace a disk in a 15-drive DPE or DAE, you must complete the tasks below in the
order in which they appear. This document provides instructions for completing each
task.
1. Disabling notifications
2. Diagnose and identify the CRU to replace
3. Download and install the USM
4. Run the Disk Replacement wizard, which will guide you to:
l

Open the console

Unlock and remove the front bezel

Remove the faulted disk

Install the new disk

Install and lock the front bezel

Close the console

5. Enabling notifications.
6. Return the failed part

Preparing the system

Take the following actions to prepare the system for this maintenance activity.

Disabling call home

Use Unisphere or naviseccli to disable call home for the storage system during this
maintenance activity. You can disable call home responses for a user determined time
period between the 30 minute minimum and the 240 minute maximum.
Note

The procedure below details how to disable call home using Unisphere. As an alternative
you can use naviseccli on a Windows management client to disable call home:
naviseccli eventmonitor -monitor -disableresponse -user <username>
-password <password> -scope 0 -server <serverIPaddr> -time <min>
4

Replacing a disk in a 15-drive enclosure

Procedure
1. Log in to the storage system or the Unisphere domain that contains the storage
system.
2. From Unisphere, select System > Monitoring and Alerts > Notification and select the
Distributed Monitors tab.
3. Right click on the name of SP A in the list of distributed monitors for the storage
system on which you are disabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
4. Select the Disable Responses check box and set a time period during which
responses will be disabled for the anticipated maintenance activity. Then click OK.
In the popup that appears, click Yes to confirm.
5. Repeat these steps for SP B.
Note

You MUST disable responses on BOTH SP A and SP B to disable the storage system
call home responses.
Results
The storage system will not call home or respond to any other template applied to the
storage system for the specified time period.
Note

Disable/Enable Responses (quiet mode) feature will automatically re-enable call home
when the timer you set to disable call home expires. Network connectivity between the
storage system and the call home monitoring station is required for the Software
Assistant to automatically enable call home and verify the call home rules.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Diagnosing faulted storage system hardware components

Use this procedure to log in to EMC Unisphere and check for any faulted hardware
components in the storage system.
Procedure
1. Start Unisphere for the storage system by entering the storage processor IP address in
a browser window.
2. In the system drop-down list on the menu bar, select the system in which you may
have a faulted hardware component.
3. Select System > Hardware > Storage Hardware.
4. Check for any faulted storage hardware components.

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
Checking the system for faulted hardware

Click the Unisphere Service Manager icon on your desktop

Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager

From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Running the Disk Replacement wizard

CAUTION

Disk modules are extremely sensitive electronic components. Always handle a disk
module gently, and observe the following guidelines:
u

Always wear a properly attached END wristband when removing or replacing a disk
module.

Disk modules are sensitive to the extreme temperatures sometimes encountered

during shipping. We recommend that you leave new disk modules in their shipping
material and expose the package to ambient temperature for at least four hours
before attempting to use the new modules in your system.

When removing a disk module, pull the module part way out of the slot, then wait 30
seconds for the drive to spin down before removing it.

When installing multiple disks in a powered up system, wait at least 6 seconds

before sliding the next disk into position.

Place modules on a soft, antistatic surface, such as an industry-standard antistatic

foam pad or the container used to ship the module. Never place a disk module
directly on a hard surface.

Never hit modules, stack modules, or allow them to tip over or fall.

Avoid touching any exposed electronic components and circuits on the disk module.

Do not remove a faulty disk module until you have a replacement module (with the
same part number) or a filler module available. The part number (PN005xxxxxx)
appears on the top or bottom of the module. A replacement disk module should have
the same format (bytes per sector) and the same capacity (size and speed) as the
module it is replacing.

Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
l

Click the Unisphere Service Manager icon on your desktop, or

Select Start > All Programs or Start > Programs, then select EMC > Unisphere >
Unisphere Service Manager > Unisphere Service Manager.

2. From the System screen, select Hardware > Hardware Replacement > Replace Faulted
Disk.
3. Follow the instructions that appear.

Replacing a disk in a 15-drive enclosure

Finishing up
After completing the maintenance activity, follow the tasks in this section to return the
system to production ready.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
l

Click the Unisphere Service Manager icon on your desktop

Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager

From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Enabling call home

Note

Disable/Enable Responses (quiet mode) feature will automatically re-enable call home
when the timer you set to disable call home expires. Network connectivity between the
storage system and the call home monitoring station is required for the Software
Assistant to automatically enable call home and verify the call home rules.
Use Unisphere or naviseccli to enable call home for the storage system following this
maintenance activity.
Note

The procedure below details how to enable call home using Unisphere. As an alternative
you can use naviseccli on a Windows management client to enable call home:
naviseccli eventmonitor -monitor -enableresponse -user <username>
-password <password> -scope 0 -server <serverIPaddr>
Procedure
1. Log in to the storage system or the Unisphere domain that contains the storage
system.
2. From Unisphere, select System > Monitoring and Alerts > Notification and select the
Distributed Monitors tab.
3. Right click on the name of SP A in the list of distributed monitors for the storage
system on which you are enabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
Finishing up

4. De-select the Disable Responses check box and click OK.

5. Repeat these steps for SP B.
Note

You MUST enable responses on BOTH SP A and SP B to enable the storage system call
home.
Results
You have enabled the storage system call home and responses.

Returning the failed part

Ship the failed part to your service provider as described in the instructions that were
included with the replacement part.

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Replacing a disk in a 15-drive enclosure

Copyright . All rights reserved. Published in USA.

Published May, 2014
EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
notice.
The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
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For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com).
Returning the failed part