MPV International

On-shore Management - Off shore Pricing

We guarantee You WILL reduce your operational costs AND
get top notch Quality.

MPVIntl
2/15/2016

Call Center Services - On-shore Management

Off shore Pricing
MPV International is a full service business process outsourcing call centre, offering both
onshore and offshore outsourcing, focusing on inbound and outbound call centre services, data
entry and data processing services, back office outsourcing services and business process
outsourcing services as per the client requirements.
Now more than ever, businesses face the pressures of shrinking budgets and increasing
demands. More importance has to be placed and money spent on marketing efforts to keep
things afloat. With competition rising, businesses also need to focus on what will keep the
customer satisfied. MPV International can help you balance all these demands. Our solutions
and effective call center strategies are here to ensure that business runs smoothly and
effectively, and at a low cost to you.

So why choose MPV International?

Because your customers need you 24/7/365
People don't run on a 9-5 time schedule anymore these days. Customers, partners, and
suppliers do business round the clock. With MPV International, customers are able to get their
questions answered when they demand them. They will appreciate the fact that they can reach
you in person whenever it is convenient for them.

Because of our staff

MPV International has years of experience in the call center and telemarketing industry. We
are experts at what we do and will only hire the best agents after a demanding recruiting
process. Once part of the team, our call center agents undergo one on-one training and a Sales
and Customer Service Certification Course further ensuring that they are fully qualified and
capable of meeting all your goals. Agents carry themselves in a friendly and professional
manner projecting only the best image to your clients.

Because of our flexibility

Businesses constantly change, and we at MPV International understand that. If your marketing
campaign begins to soar and doubles the capacity you require, you will need to hire more
agents and possibly implement new technologies to meet demand. After a month or two if it
continuously fails to get business, things turn to slow down and you will need to think about
letting go of those hard-to recruit agents. Our outsourcing services, solutions, and strategies are
designed to provide you with the flexibility you need when things change. We have many
qualified agents available for work, and who can quickly adapt to the needs of your business
without you having to endure the cost that comes with a changing environment.

Objective
The objective of this document is to present facts about the business sense of
outsourcing strategic call center services, so that the your company can make an
informed decision
This presentation outlines the advantages and ways of outsourcing your inbound,
outbound and/or customer service needs to MPV
The information provided in this document is based on real facts

Why MPV? MPV Meets and Exceeds your expectations

We guarantee You WILL reduce your operational costs AND get top notch Quality
10+ years of exclusive experience in the Call Center industry
5+ years of consulting to US Call Centers on outsourcing
Proven Track Record successful inbound, outbound and Customer Service campaigns
Experience handling radio, TV, mailer, print and outbound telemarketing campaigns
US based Company Head office in Miami Florida & Contact Center in Kingston Jamaica
Team of committed and experienced professionals in the Call Center industry
Strict adherence to FTC/FCC Regulations
Comprehensive and on-going training by US trainers - International Culture, Accent,
Industry and Product Specific Training, Phone Etiquette
Our ability to scale quickly, while maintaining high quality

Our Mission:
To be a global leader providing Call Center solutions that facilitates our clients in
accomplishing their objectives. We aim to be the most sought-after organization
for our clients, associates, partners and investors while fulfilling our social
responsibilities.
Started by marketing professionals with more than 10 years of
experience in call center outsourcing
Over 30 call center professionals focusing exclusively on inbound &
outbound campaigns.
Capacity: up to 200 seats at a time
Continuous emphasis on profit, quality, integrity, confidentiality, and
long lasting relationships

Because you only pay for what you use

We at MPV International provide you with a myriad of services to use for your business. Select
which works best for you, and only pay for ones you use. We strive to supply you with the most
cost effective and efficient method for providing call center support to all your clients.

The services we can give you.

Inbound Call Center
01. Customer support services
02. Information support invoicing support services
03. Delivery information and status support
04. Customer support solutions
05. Business feedback
06. Customer opinion
07. Product survey
08. Deal closing support
09. Delivery information support
10. Invoicing and order filling solutions
11. Research and survey support
12. Event management support
13. Collections support
14. Competitor updates
Outbound Call Center
15. Telemarketing
16. Appointment fixing
17. Deal closing support
18. Dynamic order filling services
19. Customer satisfaction surveys
20. Payment reminder
21. Debt collection
22. Credit card verification solutions
23. Outsourcing program notice
24. Advertising and brand management solutions
25. Follow-up calls and mailers
26. Business correspondence assistance
Well, you can send me your business details that you want to outsource. We assure that our
service will not only be revenue savings for you, but also shows significant improvement in your
cash flow. Feel free to call back and finalize the deal.
If you have inquiries about our business you can contact our Sales and Marketing

Outbound Telemarketing
Company 1:
# of Agents: 11
Services Provided: Order Taking, Customer Service & Telemarketing
Service Method: Phone, E-mail
Company 2:
# of Agents: 9
Services Provided: Order Taking, & Outbound Telemarketing
Service Method: Phone

Achievements Customer Service Campaigns

Campaign #1:

Improved customer retention by 25%

Expanded from 3 agents to 10 agents within 3 months
Generated increased revenue on by cross-selling
Improved quality control by monitoring inbound/outbound agents

Campaign #2
Improved customer retention by 33%
Expanded from 4 agents to 14 agents within 6 months
Generated $9,000 every month by cross-selling
Improved quality control by monitoring inbound/outbound agents
** Please contact us to get more information on our past achievements.

Cost Comparison Analysis

PARAMETERS

MPV

OTHER CALL CENTER

CALL CENTERS
INHOUSE

# of Agents

10

10

10

Agents Cost
(160 Hrs/Month/Agent)

$16,000

$30,400

$25,400

Office/Telecom/IT
Expenses

$0

$0

$9,000

Management Expenses

$4,000
(negotiable)

$0

$5,000

Total Cost

$20,000

$30,400

$39,400

* All rates listed above are for customer service campaigns.

What you get at MPV

Cost competitive and cost effective
Fully trained, dedicated quality professionals who meet FTC standards
dedicated for your campaigns
A Dedicated Project Manager who will work closely with you on all
aspects of your campaigns
Full time, Dedicated & Quality Manager for every shift
Call Handling Capacity to meet almost any need
World-wide Direct Communications
Reliable Links with > 99% uptime maintained currently
Exclusive focus on US clients
Quality Assurance Monitoring with specially assigned personnel and call
recording facility
Professional, on-time and accurate reports
Reports Include: Talk Time Report, Call Disposition Report & Call
Detailed Report.
(Custom reporting is also available)
Guaranteed lower call abandoned rate & lower average talk time
** All equipment is Enterprise Class with inbuilt redundancy for core modules,
interfaces and power supplies. All traffic is prioritized to handle reduced
capacity during failure.

Responsibilities
Client Responsibilities:
Provide information about products & services, hours of operation, business
rules, campaign & skill-set requirements, necessary training & campaign
documents
Agree on terms & conditions and sign the contract
Provide information on campaign start date
Provide script if available
Provide training to MPV project manager & perform other necessary steps
required to start the campaign
Provide on-going training, support and feedback to MPV

 Our Responsibilities:
Gather information about the campaign from Client
Agree on terms & conditions and sign the contract
Gather reporting requirements from Client
Prepare campaign script if required
Get client sign-off on the prepared documents
Provide documents to trainer for training staff members
Configure work stations & reporting system for the campaign
Test trained staff & system to ensure proper service
Go-Live
Provide daily reports to the Client
Provide live call wave files to the Client if necessary

Next Steps

Schedule web/chat/phone meeting with MPV analyst

Identify business requirements
Identify and create detailed campaign requirements
Agree on proposal and contract
Agree on timeline
Start execution

Conclusion
Thank you for taking the time to go over our proposed ideas for your call center
requirements. We look forward to putting our best resources to work for you.
We believe that you will find this document addresses all your questions
and provides you with enough information to make a decision. If, on the other
hand, you require additional information, please feel free to contact us.
Contact Information:
Stacy Ann Brown
Projects Coordinator
MPV International
E-mail: stacyb@mpvinternational.com
Phone: (954) 900 - 9791