OPPORTUNITY PROFILE

SENIOR MANAGER - SETTLE

OUR CLIENT
North York Community House (NYCH) is a dynamic neighbourhood centre that has been working with residents
in under-resourced and low income neighbourhoods of northwest Toronto for over 25 years. They assist
clients/community members to address the conditions of poverty and provide a comprehensive range of activities
to assist them to move out of poverty. They are committed to building strong, vibrant communities, and they do
this by engaging residents, understanding their needs, and supporting them in achieving their goals. As a result of
their work, new Canadians are able to develop the skills, knowledge and connections to settle, gain employment
and build successful lives in their new home. Children and youth are supported in becoming active, healthy
citizens and to gaining the skills, knowledge and self-esteem they require to meet their long term goals; and local
residents are provided with training and opportunities that enable them to become leaders in improving their own
lives and their neighbourhoods and communities.
NYCH believes that all the community members they serve have the strength and ability to meet their goals -their role is to help them get there.
For more insight into the work of NYCH, please review the organization through their website at: www.nych.ca
THEIR VISION
A strong community where all belong and thrive
THEIR MISSION
To support our diverse community to achieve its goals, and to enhance the strength and resilience of our
neighbourhoods.

POSITION OVERVIEW
SENIOR MANAGER - THRIVE AND LEAD
The Senior Manager, Settle, is a new role (aligned with NYCHs key outcome areas of settle, thrive and lead), that
directly supervises a team of program managers, and co-leads the larger program management team. This position
is a member of the senior management team that establishes strategic priorities and targets, develops responses
to emerging trends and issues in the community, and provides leadership to the organization. The ideal candidate
will bring a breadth of experience in leading management teams to develop and implement effective and innovative
community initiatives. They will have the skills to develop budgets and secure program funding through the
development of grants and funding proposals. They will bring a strong background in working with diverse
populations, ideally in the settlement and community services arenas, and a solid understanding of issues facing
newcomers to Canada. This role would be an ideal setting for someone with a strong desire to use evidence and
best practices to develop strong service models, and a commitment to using their expertise alongside a creative
and vibrant team of like-minded professionals.

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POSITION PROFILE
MAIN RESPONSIBILITIES

Oversight of all programs under Settle (language learning, digital stories, community and school settlement programs), including program planning and implementation, evaluation, reporting, budgeting, etc.

Leadership of program managers, including: recruitment and training, supervision, professional

development and performance management, and fostering a healthy and supportive environment
through team building.

Develop and clarify vision for community settlement, and an integrated plan for growth align with
NYCHs strategic goals and outcomes.

Lead the development and implementation of NYCHs response to the Syrian (and other) refugees.

Lead the ongoing development of online services.

Responsible for all IRCC reporting, funder relations.

Develop programs/models that align with new priorities of key funders.

Seek and secure funding for programming (including grant writing and development of funding
proposals).

Budget development and management (with Director of Finance), work with team to monitor budgets.

Identify, lead development of and oversee strategic partnerships and collaborations.

Lead and support internal collaboration across teams.

Support development of evaluation strategy and ensure evaluation of assigned programs.

Develop and maintain strong relationships with funders; ensure timely and accurate reporting, responses
to requests, preparation for audits, etc.

Develop relevant program policies, procedures and processes; oversee policy implementation.

Ensure implementation of risk management plans for programs.

As member of senior management team, work to achieve strategic targets and goals.

Promote NYCH, and encourage teams to do same, by implementing communication plan.

Lead and ensure staff involvement in NYCH fundraising campaigns.

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KEY COMPETENCIES
A passion for the work NYCH does, and an ability to use that passion to motivate the work of others.

Critical thinking and the development of strategic priorities and goals for team as well as individuals.

Ability to utilize their own curiosity for learning and interest in innovation to foster work that is agile and
responsive to community needs.

Effective in change management, ability to anticipate and lead change, support staff/peers through
change, be flexible/adaptable.

Ability to remain current in new trends, emerging concerns and opportunities, and significant shifts in
areas that would enhance the work of NYCH and its team members.

Skills in utilizing new and recognized strategies, tools and practices to achieve a deep and lasting impact
in the lives of clients.

Ability to lead teams successfully through change, moving forward through motivation and
encouragement, and toward personal and systemic growth.

Ability to lead a through, critical, agile, responsive program planning and implementation process that
translates needs into most appropriate and effective programs/activities.

Strong communication skills; able to communicate clearly and appropriately with different stakeholder
groups, convey ideas to team and colleagues, constructively deliver and receive critical feedback.

Able to ensure that targets are established and met, evaluation plan is developed and implemented, data
is analyzed and used to improve programs, meet outcomes.

The skills to contribute to HR planning, recruitment and selection, effective orientation and training of
new staff, regular supervision and performance management; plan and problem solve with HR; ensure
team implements HR policies.

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CANDIDATE PROFILE
QUALIFICATIONS AND EXPERIENCE

The minimum level of education is a bachelors degree in social work, social sciences or related field.
Education or training in nonprofit administration is an asset.

A minimum of 5 years senior management experience the nonprofit sector.

Demonstrated experience in leading management-level teams using an approach that fosters individual
and team strengths and development.

Experience in the settlement sector and a strong understanding of current issues and trends.

Experience using/implementing online tools and platforms to support in-person service.

Experience developing and monitoring program budgets, identifying funding needs, submit
reports/expenses, working with team to manage budgets.

Proven skills in writing and developing successful funding proposals, and writing clear, concise and
accurate reports and plans.

Development of strategic and effective partnerships, taking leadership roles in coalitions, building and
maintaining positive relationships with funders.

Proven skills in the areas of program planning, development and evaluation.

Experience working as a member of management and senior management teams, who acts as a support
and resource for peers, and works in a collaborative, respectful and inclusive manner.

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ADDITIONAL REQUIREMENTS
Proof of a valid police reference check is required for employment at NYCH, as well as an annual declaration
WORKING CONDITIONS
Typical working hours are 9:00 am to 5:00 pm, Monday to Friday, with somewhat regular requirement to work
additional hours.
Required to travel within the GTA to other NYCH and community sites, network/coalition meetings, conferences,
etc. as required.
If you, or someone you know, would like to start a confidential conversation about this opportunity, please contact:
Philip Smith | President
Philip J.W. Smith & Co.
Telephone: 416.312.6632
Email: psmith@philipjwsmith.com (Subject line reading: SRMGR Settle)

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