An organization's mission statement serves as the basis for:

Selected Answer:
organizational goals.
Answers:
environmental scanning.

core competencies.

operating procedures.

distinctiveness.

organizational goals.

Question 2
1 out of 1 points

Which of the following is not among the chief reasons organizations fail?
Selected Answer:
emphasizing labor productivity in labor-intensive environments
Answers:
overemphasis on short-term financial performance

emphasizing labor productivity in labor-intensive environments

poor internal communications

not investing in capital and human resources

overemphasis on product (or service) design

Question 3
1 out of 1 points

Which of the following factors would tend to reduce productivity?

Selected Answer:
more inexperienced workers
Answers:
improvements in workplace safety

reductions in labor turnover

more inexperienced workers

reductions in the scrap rate

less variety in the product mix

 Question 4
1 out of 1 points

The Balanced Scorecard is a useful tool for helping managers translate their strategy
into action in the following areas:
Selected
Answer:

Customers; Financial; Internal Business Processes; Learning and

Growth

Answers:
Sustainability; Flexibility; Efficiency; Technology

Customers; Financial; Internal Business Processes; Learning and

Growth

Customization; Standardization; Efficiency; Effectiveness

The Environment; The Community; Suppliers; Other Stakeholders

Strategy; Tactics; Productivity; Profitability

Question 5
1 out of 1 points

Which of the following is least likely to affect the cost an organization incurs in
producing its products or services?
Selected Answer:
price
Answers:
price

productivity

location

quality

inventory management

Question 6
5 out of 5 points

Simple exponential smoothing is being used to forecast demand. The previous forecast
of 66 turned out to be five units less than actual demand. The next forecast is 67.5,
implying a smoothing constant, alpha, equal to: 66+.30(71-66)=67.5
Selected Answer:
.30.
Answers:
.01.

.10.

.15.

.20.

.30.

Question 7
0 out of 5 points

ABC Publisher can produce 200 books in a standard 8-hour day. It uses 5 employees.
The average labor cost is $20/hour. A book requires $10 of raw materials. If the books
can be sold at a price of $28 each, what is the multifactor productivity? 200*28/
(8*20)+(200*10)+2(8*20)
Selected Answer:
1.0
Answers:
0.5

1.0

1.5

2.0

2.5

Question 8
1 out of 1 points

The website and order fulfillment are essential features of:

Selected Answer:
e-commerce.
Answers:
delayed differentiation.

e-commerce.

Internet service providers.

inventory balancing.

market segmentation.

 Question 9
1 out of 1 points

One important objective of purchasing is to:

Selected Answer:
be knowledgeable about new products.
Answers:
set quality standards for purchased items.

be knowledgeable about new products.

maintain numerous sources of supply.

obtain the lowest prices on all purchased items.

determine the processes that should be used.

Question 10
1 out of 1 points

Vendor analysis is the examination of the _________ of purchased materials.

Selected Answer:
source

Answers:
function

source

quality

cycle

quantity

Question 11
1 out of 1 points

Which of the following is not true of vendor analysis?

Selected
Answer:

It involves an examination of the function of purchased parts or raw

materials.

Answers:
It involves an examination of the function of purchased parts or raw
materials.

Its purpose is to reduce costs and/or improve performance of

purchased goods or services.

It is usually performed only periodically.

Representatives from design and operations may work with

purchasing.

If improvements are identified, purchasing implements those that

purchasing agrees are justified.

Question 12
1 out of 1 points

The two types of decisions that are relevant to supply chain management are:
Selected Answer:
tactical and operational.
Answers:
short- and long-term.

domestic and international.

location and layout.

in-sourcing and outsourcing.

tactical and operational.

 Question 13
5 out of 5 points

The demands of previous five weeks have been 35, 42, 37, 40 and 38. The company had
forecasted demand as 36, 42, 40, 42, 38. What is the value of MAD during these five
weeks? Error / population
Selected Answer:
1.2
Answers:
1.2

1.4.

1.5

1.6.

1.8

Question 14
5 out of 5 points

Suppose a three period weighted average is being used to forecast demand. Weights for
the periods are as follows: 0.1, 0.3 and 0.6. Demand observed in the previous three
periods was as follows: 120, 140 and150. What will be the demand forecast for period
the next periodt? (.1*120)+(.3*140)+(.6*150)=144

Selected Answer:
144
Answers:
124

134

140

144

150

Question 15
1 out of 1 points

Operations and sales are the two ________ functions in businesses.

Selected Answer:
line
Answers:
strategic

tactical

support

value-adding

line

Question 16
1 out of 1 points

The responsibilities of the operations manager are:

Selected Answer:
planning, organizing, staffing, directing, and controlling.
Answers:
planning, organizing, staffing, procuring, and reviewing.

planning, organizing, staffing, directing, and controlling.

forecasting, designing, planning, organizing, and controlling.

forecasting, designing, operating, procuring, and reviewing.

designing and operating.

 Question 17
1 out of 1 points

A "product package" consists of:

Selected Answer:
a combination of goods and services.
Answers:
the exterior wrapping.

the shipping container.

a combination of goods and services.

goods if a manufacturing organization.

customer relations if a service organization.

Question 18
1 out of 1 points

Managing the supply chain has become more important as a result of firms increasing
their levels of:
Selected Answer:

outsourcing.
Answers:
overtime.

outsourcing.

marketing.

promotions.

shipping.

Question 19
1 out of 1 points

Which of the following most involves coordinating the activities among all the elements
of the business?
Selected Answer:
supply chain management
Answers:
pollution control

quality management

supply chain management

competition from foreign manufacturers

technological change

Question 20
5 out of 5 points

Given an actual demand of 105, a forecasted value of 98, and an alpha of .6, the simple
exponential smoothing forecast for the next period would be: 98+.6(105-98)=102.2
Selected Answer:
102.2.
Answers:
80.8.

93.8.

100.2.

100.8.

102.2.

 Question 21
5 out of 5 points

In an assembly operation at a furniture factory, 10 employees assembled an average of

900 standard dining chairs per five-day week. What is the labor productivity of this
operation? 900/(5*10)=18
Selected Answer:
18 chairs/worker/day
Answers:
90 chairs/worker/day

40 chairs/worker/day

25 chairs/worker/day

18 chairs/worker/day

12 chairs/worker/day

Question 22
1 out of 1 points

Which of the following is not a step in the forecasting process?

Selected Answer:

Eliminate all assumptions.

Answers:
Determine the purpose and level of detail required.

Eliminate all assumptions.

Establish a time horizon.

Select a forecasting model.

Monitor the forecast.

Question 23
1 out of 1 points

The mean absolute deviation is used to:

Selected Answer:
measure forecast accuracy.
Answers:
estimate the trend line.

eliminate forecast errors.

measure forecast accuracy.

seasonally adjust the forecast.

compute periodic forecast errors.

Question 24
1 out of 1 points

Which of the following helps improve supply chain forecasting performance?

Selected
Answer:

sharing forecasts or demand data across the supply chain

Answers:
contracts that require supply chain members to formulate long-term
forecasts

penalties for supply chain members that adjust forecasts

sharing forecasts or demand data across the supply chain

increasing lead times for critical supply chain members

increasing the number of suppliers at critical junctures in the supply

chain

 Question 25
1 out of 1 points

Using the latest observation in a sequence of data to forecast the next period is:
Selected Answer:
a naive forecast.
Answers:
a moving average forecast.

a naive forecast.

an exponentially smoothed forecast.

an associative forecast.

regression analysis.

Question 26
1 out of 1 points

Which technique is used in computing seasonal relatives?

Selected Answer:
centered moving average

Answers:
double smoothing

Delphi

mean squared error

centered moving average

exponential smoothing