Employability Skills

Table of Contents
Learning Outcome 1:.................................................................................................. 3
Introduction:............................................................................................................ 3
Task 1.1:..................................................................................................................... 3
Responsibilities and Performance objectives...........................................................3
Task 1.2:..................................................................................................................... 5
Effectiveness of Employees:....................................................................................5
Task 1.3:..................................................................................................................... 5
Recommendations for the improvement in effectiveness of employees:................5
Task 1.4:..................................................................................................................... 7
Motivation and Performance:.................................................................................. 7
Learning Outcome 2:.................................................................................................. 9
Task 2.1:..................................................................................................................... 9
Work Based Problems and Their Solutions:.............................................................9
Task 2.2:..................................................................................................................... 9
Effective Communication at Various Levels:............................................................9
Task 2.3:................................................................................................................... 10
Effective Time Management Strategies:................................................................10
Learning Outcome 3:................................................................................................ 12
Task 3.1:................................................................................................................... 12
Roles and teamwork in teams:.............................................................................. 12
Task 3.2:................................................................................................................... 14
Team Dynamics:.................................................................................................... 14
Task 3.3:................................................................................................................... 14
Alternative Ways to Complete Tasks and Achieve Team Goals:.............................14
Learning Outcome 4:................................................................................................ 16
Task 4.1:................................................................................................................... 16
Tools for Developing Solutions to Problems:..........................................................16
Task 4.2:................................................................................................................... 16
Resolving a Particular Problem:............................................................................. 16
Task 4.3:................................................................................................................... 17
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Employability Skills
Potential Impact of Implementing a Strategy on Business and Stakeholders:.......17
Conclusion:............................................................................................................... 18
Bibliography and List of References:........................................................................19

List of Tables:
Table 1 Belbin's Team Roles...................................................................................... 13

Employability Skills
Learning Outcome 1:
Introduction:
An organization consists of a collection of people working towards achieving
a set of common objectives. In todays world the organizations are based in
service sector. Service providing organizations have the main asset of people
who work for them and make profits for them. The people or employees need
to be highly trained in order to satisfy the customers who use the services of
the organizations. To make them loyal for the organization and create a
brand image it is necessary to provide quality products and services for the
customers. TESCO is a public limited company providing quality products and
services to its customers and has earned a brand image name. It is globally
organized and is a global grocery and commercial ware store. More than
468000 employees are working for the TESCO and are fulfilling the needs of
the customers. To achieve their vision that is to be the most highly valued
and loyal brand for the customers, they are working very hard and give
training to their employees so that they can achieve their vision.

Task 1.1:
Responsibilities and Performance objectives
Organization and management must delegate authorities to employees to
make their own decision through knowledge sharing and feedback as it will
enhance their abilities and performance (Cladwell, 2002)
In order to improve the performance of the employees organizations and
management should delegate authorities to them. They will gain confidence
and will be able to reach the best possible results through knowledge
sharing. The unwritten psychological contract with the organization will
become stronger and they (employees) will become loyal to the organization.
The two ways feedback process will further motivate them as problems will
be rectified and conflicts will be resolved and they will be able to achieve the
desired results in less time. They will be able to improve their skills and will
shape them according to the needs of the organization.
Learning culture increases the performance of the employees and helps to
achieve the objectives of the organization.(Schneier, 1995)
The employees improve their performance if they work in learning cultures
where employees share knowledge and tactics of doing different tasks with
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Employability Skills
each other. Learning culture provides opportunities to work in teams. They
will highlight different problems and will solve them through knowledge
sharing and effective communication. They increase their skills through
training which is only possible in learning cultures.
However if the management give their employees a freehand to take
decisions themselves and set targets , they may choose simple targets for
themselves and achieve those targets in very less time so that they can get
bonuses and get rewarded by the organization.
TESCO delegates authority to its employees due to which they gain self
confidence and enhance their abilities and skills. TESCO is a learning
organization where employees share knowledge and shape themselves
according to the needs of the organization. Training is given to TESCOs
employees which results in high motivation, skills development, knowledge
sharing and improved performance. The employees of TESCO achieved their
objectives during their financial year 2012. Their hard work has been
appreciated by their CEO Philip Clarke in the following words:
TESCO team has work harder than ever in last year and shown real loyalty
and commitment. It has been a challenging year for everyone and it would
have been harder still had it not been for the determination of team.
(TESCO website, 2012)
The responsibilities of TESCOs management and employees are:

Expectations, duties and priorities must be told clearly

To enhance the performance, the employees must be helped to
develop their abilities and skills
Listening to the employees and customers queries and problems
Learning, understanding and complying with the requirements and
policies
Staying proactive to avoid any sort of mishaps or mistakes
Following the policies of an organization (terms & conditions)
Providing good service to the customers and the employees so that
they remain loyal to TESCO.
Performance Objectives of TESCOs management and employees are:
To maintain the high quality of the product
To satisfy the customers and retain them
To increase sales and maximize profit

Employability Skills
Task 1.2:
Effectiveness of Employees:
Employees enhance their skills, knowledge through learning
performance and achieve objectives effectively.(Leucke 2006)

and

In order to satisfy the customers the employees need to apply their skills and
knowledge learned from the training effectively. In this way the organizations
can gain competitive advantage due to their employees. Humans working for
the organizations are an important asset and accurate utilization of this asset
is necessary to achieve goals and objectives. Human Resource department is
made in different organization which decides the performance objectives for
the employees as well as it is involved in recruitment and selection of new
employees.
Employees achieve individual as well as organizational goals effectively
through training, feedback and knowledge sharing which is beneficial for the
organizations in long run.(Smith, 2011)
Employees develop and enhance their skills through training and hence
become more effective in performing their work. Training polishes their skills
and expertise to achieve organizational strategic goals. It also provides
chances to management and employees to grow and improve the
performance of the organizations.
However, it has been seen that some organizations discourage learning
culture and do not provide training for the employees and hence, the
employees do not meet the standards of the performance and cause
implications for the organizational success.
TESCOs HR department works very effectively. The employees of TESCO are
very effective in achieving their goals that are defined for them. They create
value for the customers through their skills. They fulfil their responsibilities
by providing high quality products and services and performance is
measured on how effectively the objectives are achieved. The profit and
sales growth has been achieved by the employees and the management.
The customers satisfaction and retention is the result of high performance of
TESCOs employees.

Employability Skills
Task 1.3:
Recommendations for the improvement in effectiveness of
employees:
Organizations form strategies to improve the performance and effectiveness
of the workforce.(Subrahmaniyam, 2009)
In order to be successful in todays competitive business environment,
organizations need to formulate strategies carefully and employees should
be effective enough to make the strategies beneficial and successful for the
organization. If the employees of any organization are very effective in
achieving the desired goals and objectives the organization can gain
competitive advantage because of their effective employees and will be able
to achieve their vision.
Proper communication, coordination, knowledge sharing and feedback
enhance the skills and performance of the employees.(Gibson and
Konopaske, 2010)
Organizations create opportunities for the employees to learn and enhance
their skills to increase the productivity. They give training to the employees
to communicate and coordinate effectively. This takes place through
knowledge sharing. Employees help and teach each other in how to perform
tasks in alternative ways and how to get work done in less time.
Management gives feedback to the employees on their performance and
appreciate them which increase the morale of the employees and the
effectiveness is achieved by employees.
However, some employees cant meet up to the standards of the
organizations which creates implications for the organizations. If the
employees are not effective they may create problems for the organization
and it may suffer a loss.
The employees of TESCO are effective enough in their work that they are
able to achieve their desired goals. Some of the recommendations for the
improvement in effectiveness of employees are given below:

The authorities can be delegated to the employees to make their

decisions themselves.
To ensure to the employees that their job is secure.
Increase the percentage of their salary.

Employability Skills

Give them training so that they can get improvement in their skills and
implement in their job to increase their effectiveness.
Learning and knowledge sharing must be encouraged.
If the employees are recognized at the right time and are given
different incentives, then other employees may become motivated and
effective in their work to get recognized and get rewarded.
Communication with the other employees and feedback process will
also increase the effectiveness of employees at work.
Assurance of proper co-ordination of plans and activities at every level
will also help improving the effectiveness of the employees at
workplace.

Task 1.4:
Motivation and Performance:
Organization and management provides a supportive environment to
employees to enhance their motivation and performance.(Yeo, 2003).
In order to improve the performance of the employees to achieve
organizational goals the employees should be motivated. If the organizations
focus on the employees at every level then they may share their problems
with the management that is the two ways process of feedback will motivate
the employees and their conflicts will be resolved.
The root of motivation to achieve the desired goal can vary from individual
to individual. For instance one employee may be motivated in his work to
earn higher commission, whereas another employee may be more interested
for its satisfaction or the surrounding environment solely (Tietjen & Myers,
1998).
Some employees are motivated to gain satisfaction even when the salary is
less and some are motivated just to earn higher salary and fulfil their needs.
Non-monetary rewards are sometimes more important than monetary for
some employees. So organizations need to recognize the employees for
whom non-monetary rewards are more important. Hence theory of Maslows
Hierarchy of needs cant be applied in all organizations for all of the
employees. This theory is based on the needs of the individuals. However,
some of the employees are motivated to fulfil their needs and wants.

Employability Skills
Employees are rewarded with monetary and non-monetary incentives to
enhance
their
motivation
to
achieve
organizational
targets
effectively.(Bratton and Gold, 2010)
Organizations motivate their employees by rewarding them for their
performance and achievement of goals. Both monetary and non monetary
rewards are given for motivation. The employees are motivated to get
increased efficiency and good interpersonal relations. Intrinsic and extrinsic
rewards are given to appreciate the employees. Intrinsic rewards and
motivation arises when the person receives rewards from carrying out the
business activity rather than any results that may arise out of completion of
the activity. For example job enrichment, job enlargement and job rotation.
Extrinsic rewards are the monetary and non monetary rewards for example
increase in salary, bonuses and recognition and merit certificates.
However every individual has different needs and the source of motivation is
different for every employee. It will be very costly for the organization to
focus on each and every employee and fulfil their different variety of needs.
TESCO needs the staffs who are highly motivated so, for this reason they
give training to their employees so that they should be motivated, their skills
will be enhanced and they will learn more through sharing of knowledge.
Tesco supports staff with a work/life balance and offers reward through:
Flexible working
Free or reduced rate health benefits
Discount gym membership
Competitive salaries
Staff discount
Company share options (The Times100, 2012)
As according to the Taylor theory of motivation people work purely for
money. TESCO realizes this fact and knows that some of the employees work
for earning money to support their lives so; they motivate their employees
by increasing their pay. However for some employees communication,
teamwork and environment or working conditions are motivators. TESCO is
familiar with the psyche of its employees so they create such an
environment for their employees so that they can work comfortably and are
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Employability Skills
motivated and dedicated to their work. All Tesco employees have a Personal
Development Plan which they build through their 360 degree feedback and
other tools. This enables Tesco managers to offer meaningful feedback to
employees to help provide opportunities for continuous personal
development.(Tesco website, 2012)
Employee motivation is very important for any organization to achieve the
desired targets and goals. As Maslow and Herzberg established that there
are different factors which can motivate employees. TESCO is providing
opportunities to its employees to take shares in the organizations and take
more interest in their work as well as the organization. This is beneficial for
the employees as it can provide career development. So highly motivated
staff of TESCO is providing extraordinary services to their customers and are
achieving the goals due to increased performance.

Learning Outcome 2:
Task 2.1:
Work Based Problems and Their Solutions:
Managers can solve various problems arising in business activities through
information processing and mutual consultation.(Proctor, 2009)
Managers need to have problem solving skills to remove conflicts and solve
various problems arising due to different understanding, vision, approach
and thinking of the employees. These conflicts or work based problems can
be resolved through knowledge sharing, team work, feedback and mutual
consultation. These provide opportunities to the employees to share
knowledge and highlight the problems. If there is leadership approach in
teams these problems can be easily rectified and facilitates the
organisations. Promotion of learning culture can create harmony and
coordination among employees.
To get to the root of the problem concerning people at work is best solved
through discussions and counselling approach.(Garner, 2012)
The problems arising in the organisations concerning people can be solved
through good leadership approach. To get to the root cause of the problem
the good managers will discuss it with the employees and will ask for their
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Employability Skills
opinions which are through knowledge sharing and feedback. This
involvement of the employees helps in creating a sense of belonging in their
minds.
Often it has been seen that, in some organisations managers discourage
knowledge sharing which is a barrier to effective problem solving approach
and it also creates problems for organisations in short as well as long run.
TESCO has a very innovative culture. The employees work in teams with
effective learning approach. So the problems are highlighted easily and
knowledge sharing with centralised control solves the problems and resolves
the conflicts easily. This is the reason why TESCO is very successful and has
become a market and volume leader.

Task 2.2:
Effective Communication at Various Levels:
Effective communication in organisations can generate multi directional
flow of information, knowledge and feedback among employees to achieve
long term objectives.(Griffin, 2011)
Management uses different channels of communication inside and outside
the organisations. The communication needs to be effective in order to
achieve the goals and objectives of the organisation. Purpose of the
communication is to give information to the employees, customers and all
stakeholders. Different communication channels can be used to support
strategies and coordinate functions and activities of the organisation.
Different means of communication are emails, letters, faxes, internet,
intranet and newspapers etc. Effective and good communication is beneficial
to increase the efficiency, improve the quality of the products and the
services and more innovative to generate creative ideas.
Effective communication inside and outside the organizations can help
create a good reputation and have a positive impact on its ultimate
success.(Murphy, 2007)
The success of the business depends on effective co-ordination and
communication. Customers and other stakeholders will be satisfied from the
organisations effective communication. More innovation is expected through
the effective communication. Different methods of communication can be
used that is either verbal or non-verbal. Organisations communicate with the
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Employability Skills
customers in verbal as well as non- verbal ways. Whether they guide or
provide service to the customer it is verbal as well as non-verbal. They
communicate with the shareholders and the employees mostly in formal
ways that is through emails and letters. The different means of
communicating with all the stakeholders creates good image of the company
which ultimately put the organisation on the path of success.
However, different modes of communication can create implications for the
business. Communication gap arises and coordination among employees
becomes ineffective.
TESCO uses different modes of communication inside and outside
organisations. TESCO has created value for the customers as well as the
stakeholders through effective communication. For internal communication
TESCO uses phone, fax, e-mail, club-cards, memo, letters, word of mouth,
notices, meeting and reports etc. To communicate externally TESCO uses
billboards, websites, Tesco cards, vouchers, TV advertisements, Tesco online,
video conferencing and forms etc.

Task 2.3:
Effective Time Management Strategies:
Effective time management strategies are the pre-requisite to enhance
performance, skills, and professional exposure to achieve organisational
strategic targets effectively.(Mintzberg, 2008)
Organisations give training to the employees for effective time management
to achieve organisational goals and objectives to gain competitive
advantage. If the employees are effective enough to manage time according
to the situation then they can enhance their skills which in turn will be
productive for the organisation due to better performance. The
organisational targets will be achieved. Employees with time management
skills will be successful in achieving the objectives and will be able to
complete the delegated tasks in time.
Good time management differentiate employees from those having ordinary
talent, as it enhances their abilities and skills to achieve strategic
targets.(Forsyth, 2007)
The employees who can manage their time effectively according to the
importance of the tasks are differentiated from other employees having
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Employability Skills
ordinary talent because they can achieve the goals easily. Different
strategies are implemented to get the tasks done in time. It is the duty of the
employees to prioritise the tasks according to the nature and importance of
the task. Effective time management can increase the productivity and make
the employees confident to reach the goals. The time can be managed using
different strategies. One of the strategies is to define the goals that are
precise and concrete, schedule the routine work and revisit and revise the
plan will help in prioritising and effective time management. A variety of time
management strategies can be employed to maximise and save the time.
However, lapses in communication and proper co-ordination create
implications for effective time management. Sometimes the employees are
effective and productive but the culture of the organisation renders the
abilities of the employees.
At TESCO time management is given very importance which is why TESCO is
the leading organisation in todays world. AS time is money, so is realised by
TESCO. The employees manage their time effectively and complete their
tasks in time effectively. There is balance in the activities, jobs or tasks and
time which is why they follow the time and get the job done. TESCO has very
effective command and control so is the employees who efficiently and
successfully cope with the importance of different tasks and contribute in the
success of TESCO by managing time on different tasks effectively.

Learning Outcome 3:
Task 3.1:
Roles and teamwork in teams:
The members of the team can work together to achieve the shared goals if
they are supportive for each other and high levels of commitment and open
communication within the team.(Partridge, 2012)

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Employability Skills
The organizations make teams for effective performance of the employees.
This gives rise to the Synergy Concept where 2+2=5 that is the combined
work of the members is more productive as compared to the members
working individually. The members of the team show teamwork and provide
supportive environment for each other to achieve the shared goals. The
communication within the team being very open contributes to the success
in achieving the goals of the team.
The teams work effectively due to the defined roles and responsibilities,
effective decision system and dedication to achieve the desired goals and
objectives.(Garner, 2012)
The teams in organizations work effectively and are more productive when
they are delegated defined roles and responsibilities. The team members
know what they have to do and what is expected of them so they work with
dedication and feel sense of belonging to the team as well as the
organization. This commitment of the employees produces better results and
achieves goals effectively.
The defined roles in teams at workplace increase the flexibility, quality and
continuous improvement initiatives and makes learning teams. (McCreary,
2007)
The roles the employees are delegated and if they are well and pre defined
then these roles make the employees more flexible. The interchanging of the
roles becomes easier and employees adopt the changes made in their roles.
This also improves the quality of the work as well as makes the employees
multi skilled in their work. This situation arises in the learning cultures where
employees work together and show continuous improvement and employees
take different initiatives to make their job more flexible and interesting.
People play different roles in a team and work together to achieve shared
goals and objectives. According to Belbins roles theory; people play action,
cerebral and people oriented roles to achieve targets. Some of the different
roles performed by different people in organizations are tabulated and
explained below such as:
Leader
Evaluator

2. Shaper

5. Resource Investigator

13

6. Team worker

3. Plant

4.Monitor
7. Completer/Finisher

Employability Skills
8. Expert

Role

Explanation of Role

Leader

He is a very efficient, reliable and confident person. He has

the ability to influence team members. He focuses on
delegating roles and coordinating efforts of team members.
He leads the team towards achievement of goals. He is very
good at decision making and promotes knowledge sharing
and feedback.
He is a very dominant and extrovert person. Usually task
focused individual and acts as a source of action or driving
force within the team.
A very creative, innovative and introvert individual. He is
very good at generating new ideas.
A very sharp and analytical person. He focuses on comparing
and evaluating different ideas and suggestions. He is very
critical but not creative.
A very communicative and extrovert individual. He focuses
on obtaining and using different resources and finding
alternative resources for use.
A very cooperative individual. Focuses on solving any
personal conflicts arising in the team and ensuring that team
works effectively.
He focuses on ensuring that work is finished within
prescribed time. He pushes the team to meet the targets and
deadlines.
His role emerges only when any expert knowledge, guidance
or opinion is required.

Shaper

Plant
Monitor
Evaluator
Resource
Investigator
Team
Worker
Completer/
Finisher
Expert

Table 1 Belbin's Team Roles

However, in some teams the roles are not defined and the employees get
confused what they have to do and what is expected of them. The objectives
are also not clear. This creates an ineffective team and hence ineffective
organizations.
In TESCO it is a learning culture where teams are formed for better
performance and effectiveness in achieving shared goals. People play
different roles and work together. TESCOS employees share a specific goal
and are mutually accountable for teams performance. They contribute to
organizational success by applying their unique talents, knowledge and
creativity to team objectives. TESCS employees feel a sense of belonging
and ownership for their role in the team. They participate equally in decision
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Employability Skills
making and reach to the results with consensus of all the members. They
develop skills and apply on their job and achieve effectiveness. They are
consistent in achieving goals and setting high standards. Hence, the
employees of TESCO show teamwork and play their part and role in
achieving the goals of the teams as well as organization.

Task 3.2:
Team Dynamics:
Team dynamics is a stage where employees, team members achieve
effectiveness in their operations and consistently improve the market
position of an organization.(Lawrence, 2009)
According to the Tuckmans stages of team development, team dynamics is
the stage when employees put their maximum effort in work and achieve
effectiveness. This stage is achieved at the performance stage of Tuckmans
team development stages. The productivity is maximum at this stage. iThe
team members adopt specific norms how to perform the tasks. Proper rules
and procedures are followed. Competitive relationships become more
cooperative. The team members confront issues and all problems are solved
at this stage. Teams develop the ability to express criticism effectively. When
the teams show effectiveness in their work the market position of the
organizations is improved and they can achieve the market share easily. This
is all accomplished because of the effectiveness of the employees and the
team members.
Team dynamics enable employees, team members to establish and achieve
organizational strategic targets.(Parcon, 2006)
Team dynamics makes the team members to achieve organizational targets.
They easily exchange jobs and adapt themselves to the changing situations
easily. When team members show flexibility and are able to work during the
change, the organizations can survive due to the competitiveness of the
team members. The organizations gain competitive advantage due to its
people.

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Employability Skills
Task 3.3:
Alternative Ways to Complete Tasks and Achieve Team Goals:
Employees adopt innovative and creative approach to use new alternative
ways to achieve organizational goals and objectives and contribute towards
the long term competitiveness of the organization.(Johnson and Scholes,
2008)
There are always alternative ways to achieve one task. There are different
ways to complete one task. Employees adopt innovative and creative
approach for achieving team and organisational goals. Team building and
training will teach how to complete tasks in various ways. By adopting
different ways of completion of tasks and choosing the quickest way to
complete employees will be able to complete more work in less time and
hence organisations will meet the strategic targets at the earliest and long
term objectives will be achieved easily.
Employees show motivation, dedication in teams through proper
communication, feedback and knowledge sharing which help them to
improve the quality of goods and services.(West and Woods, 2010)
Leaders in the teams try to make their teams to make maximum of their
effort and show effectiveness and efficiency so that team and organizational
objectives should be achieved. So the team members need to show
motivation and dedication to achieve desired outcome. This is possible only
due to proper and effective communication, feedback and knowledge
sharing. Feedback in which both the leader and the members come face to
face and discuss the problems and appreciate the efforts. This makes the
team members to improve the quality of goods and services and hence
maximize the profits for the organization.
However, sometimes employees try to find the shortcuts of doing their work
and dont know the consequences of adopting those shortcuts which in the
long run causes implication for the organizations in the form of poor quality
work.
At TESCO by helping the team members to learn different ways and methods
to make them work more efficiently is done in the following ways:

Examining how efficiently team members are currently working

together
Redistributing the tasks that have been assigned to the team members
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Employability Skills

Assessing the interpersonal relationships that exist between members

Create openness in flow of communication between members
Give confidence to all the members to participate, provide feedback
and voice their opinion
Make sure that decisions taken have the consensus of the whole team
Provide monetary and non-monetary rewards for early completion of
tasks or exceeding set goals
Provide supportive environment so that the members can work more
effectively
Give training to the members so that they can enhance their skills and
improve performance and effectiveness in completing tasks and
achieving goals

Learning Outcome 4:
Task 4.1:
Tools for Developing Solutions to Problems:
Management uses different tools, techniques, analysis such as cost and
benefit analysis, critical path analysis, scenario analysis to solve a particular
problem related to a business.(Cunneen, 2008)
Problem Solving is a problem in which a series of necessary steps are taken
to solve the problem under consideration. Problem solving aims to reduce or
eliminate the gap of actual state of affairs and their desired state of affairs
with some modification. Group problem solving is generally more fruitful than
individual effort. Management uses different tools of problem solving in
different situations. For problem solving they conduct different analysis such
as cost and benefit analysis, critical path analysis, and scenario analysis such
as SWOT and PESTLE analysis. When organizations plans to invest in some
new projects cost and benefit analysis is used. Similarly in problems related
to project management critical path analysis is conducted in which time
management is preferred. Whereas, Scenario analysis is conducted when
organizations launch new products and services. In scenario analysis SWOT
and PESTLE analysis are used. These are the different tools of problems
solving in different situations.

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Employability Skills
Often managers do not take enough time in conducting the analysis and
consider it unproductive and useless which creates implication and problems
for the organization.
TESCO is the UK based third largest retailer in the world. The strategies of
TESCO are very successful in UK but it was not very successful in USA
market. This was due to the very victorious strategies of Wal-Mart which is
the worlds largest retailer. The failure of TESCO in that market had many
reasons. One of the reasons can be the inappropriate analysis by the
management of TESCO. Maybe they didnt carry out the effective scenario
analysis that is SWOT and PESTLE analysis.

Task 4.2:
Resolving a Particular Problem:
Organisations establish a culture in which management adopt and formulate
strategies to resolve problem related to management or problems in
achieving the goals and objectives.(Porter, 2008)
To solve a particular problem organisations always welcome brainstorming
and mutual consultation which are the best ways of problem solving. The
culture in which management adopts and formulates strategies for problem
solving in achieving goals and objectives are always successful. There are
some problems related to the customers and the employees. Such problems
can be solved through mutual consultation and knowledge sharing.
Brainstorming is also used which is the creative art of generating the
greatest number of ideas in the shortest possible time. This is very useful as
everyone generates different ideas and the best idea is chosen and new
strategy is made in the light of chosen idea.
However it has been seen that in some organizations management
discourages brainstorming and participation of the employees in different
situations which is not good for the sustainability of the organizations.
TESCO has a very innovative culture where management reaches to the
solution of the problems by the mutual consultation and brainstorming of the
employees. TESCOs management is very effective in problem solving at
workplace. However, in USA it didnt made effective strategies and suffered a
loss.

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Employability Skills
Task 4.3:
Potential Impact of Implementing a Strategy on Business and
Stakeholders:
Managers form strategies to achieve objectives while implementing the
strategy has some impacts on organisation and stakeholders (De Wit and
Meyer, 2010).
In order to achieve the personal and organisational goals and objectives
managers form strategies. There are some impacts of implementing the
strategies. Every strategy has some pros and cons as there is no perfect
strategy which only provides advantages to the organisation. So while
implementing the strategies the managers have to be concerned about the
consequences and impacts of the strategy. The implemented strategies
affect the organisation as well as the stakeholders. If any organisation is
going to implement a new plant in production and the waste of the factory is
thrown directly into the sea which contains chemicals is harmful for the sea
life. This is against the ethical issues. The stakeholders government and the
community at large will raise their voice against this step.
However it has been seen that the managers neglect the implications of
implementing the strategies and hence suffer a lot in the form of loss for the
organisation.
As TESCO is a very successful organisation in UK so takes care about
implementing the strategies. However, it suffered a loss which may be was
the result of implementing wrong strategies or neglecting the impacts of the
strategies. In UK the laws are much more flexible as compared to USA. The
implementation of strategies in the favour of the consumers and the
employees turned out the worst for TESCO due to their less knowledge about
the potential impacts of the strategies being implemented.

Conclusion:
It is important to utilize the very important resource that is human resource
effectively. Todays organizations are usually service sector organizations so
human resource plays a vital role in the success of the organizations. It is the
duty of the management to efficiently determine the responsibilities and
performance objectives for the employees. Give training to the employees so
that they can develop interpersonal skills to handle different situations. They

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Employability Skills
should be effective enough so that they can adapt to the changing situations
easily.

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iTotal words count= 5987Word count excluding table of contents and bibliography=5379
Revised word count=5379