KRAUTER & COMPANY

p r o f e ss i o na l s e r vi c es
LOSS MANAGEMENT

Krauter & Company professionals emphasize a commitment to clear, effective, and

ongoing communications - with clients and internally. Unlike other brokerages, Krauter
& Company’s loss management consulting practice is a distinct group comprised of both
claims management and risk control experts to develop and execute exceptional results.

The mission of the loss management consulting practice primary is to minimize potential
impact and financial loss resulting from unanticipated events, e.g., workplace injuries
and auto accidents, which severely impact a client’s balance sheets.

Krauter & Company’s Loss Management Consulting Practice is an integral element of

every client’s comprehensive risk management strategy. For more information
regarding specific advantages of the Krauter’s Loss Management Consultation Services,
please send your request to info@krautergroup.com.
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p r o f e ss i o na l s e r vi c es
Pre-Loss CASUALTY RISK CONTROL
UNDERSTANDING CASUALTY RISK CONTROL

Krauter & Company’s risk consulting services’ goal is to closely work with our clients to
fully understand the operations and management culture so as to bring the best, most
workable solutions to the fore. Working in conjunction with our claims management
experts our risk control consultants take a three pronged approach. First, we seek to
identify and address the one or two primary loss drivers and develop an approach and
specific plan for mitigating those exposures. Secondly, we work with our client’s senior
management team to help build a solid foundation and infrastructure for a world class
safety program. Finally, once a solid safety program is in place, programs such as
behavioral-based safety can be employed to further improve overall program
effectiveness, thereby significantly reducing direct and indirect loss costs.

CASUALTY RISK CONTROL CORE SERVICE OFFERING

Client Advocacy – Presenting the client to prospective underwriters in the best

light possible gaining better terms, conditions and pricing.

Needs/Gap Analysis – Detailed assessment of current safety programs with

comparison to industry best practices.

Service Planning – Develop a strategic plan which incorporates workable, near-

term and long-term, activity-based objectives.

Regulatory Research – Answer OSHA, ANSI, NFPA, FDA, and DOT questions in a
timely manner. Act as intermediary with regulators.

CASUALTY RISK CONTROL CONSULTATIVE SERVICE OFFERING

In-Depth Loss Analyses – Analyze loss causes methodically to uncover root

causes.

Ergonomic Analysis – Identify ergonomic loss drivers and offer multiple solutions.

Benchmarking Analysis – Allow clients to compare how they have performed to

their peers.
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p r o f e ss i o na l s e r vi c es
Risk Manager Training – As needed, educate managers with insurance
responsibilities in the basic and strategic approaches to risk reduction to ensure
their success.

Corporate Safety Management Structure Review – Assist clients in understanding

the elements necessary for a risk control program. Develop roles and
responsibilities within the safety program for each management level as
appropriate.

Behavioral Based Safety – Developing initiatives where safety is employee

owned and management supported is a forte; with proven results

Safety Perception Survey – Provide perception surveys, tally the results and
present them in a meaningful manner, providing management with appropriate
tools to improve issues.

Carrier Management – Ensuring a high level of carrier service with frequent

communications and report reviews is a hallmark of our practice.

Vendor Coordination - Seek the proper experts and manage them as necessary to
ensure that our clients’ needs have been satisfied in a timely and effective
manner.
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p r o f e ss i o na l s e r vi c es
CASUALTY CLAIMS ADVOCACY Post-Loss

UNDERSTANDING CASUALTY CLAIMS ADVOCACY

Krauter & Company’s Claim Advocacy Group’s singular aim is to help our clients
effectively manage their casualty claim experience from both a micro and macro
approach. Whether the goal is to develop a tactical resolution plan on any one claim,
ensure proper reserve adequacy on a targeted claim sample or ensure that an
organizational infrastructure is developed to apply industry-recognized best practice
strategies to mitigate ultimate claim costs, we have the expertise to partner with our
clients to effect necessary change and achieve these goals.

CASUALTY CLAIMS ADVOCACY CORE SERVICE OFFERING

Establish agreed upon carrier claim-handling service expectations

Provide broad oversight of vendor claim services to ensure compliance with best
practice standards and delivery of the service that was likely promised when the
claim administrator was originally engaged
Coordinate all aspects of claim management process at renewal
Facilitate the claim reporting process by making necessary recommendations
based upon coverage analysis, potential exposure and nature of claim
Advocate our clients’ interests and position on coverage issues
Obtain claim status reports upon request and/or in accordance with an agreed
upon schedule, and monitor high exposure claims
Ensure that all relevant parties receive loss data reports in accordance with an
agreed upon schedule
Facilitate access to the claim administrator’s risk management information
system (RMIS)
Initiate collaborative discussions to develop integrated claim resolution
strategies
Perform financial Claim Reviews focusing primarily on claim reserve propriety,
while ensuring that each targeted claim is on an expedited path toward
resolution
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p r o f e ss i o na l s e r vi c es
CASUALTY CLAIMS ADVOCACY CONSULTATIVE SERVICE OFFERING

Benchmark workers’ compensation loss history against published industry

standards to identify opportunities to achieve the greatest cost savings
Conduct organizational process and needs analysis to determine current
reporting practices, return to work policy procedures, and overall claim
management strategies to identify opportunities for enhancement and improved
efficiencies
Develop specialized claim audit formats aligned with our client’s risk
management or organization objectives, such as those which focus on best
practices and performance guarantees, accelerated claim closure or
retrospective premium adjustments, loss portfolio transfers and buy-out projects
Conduct research into relevant workers’ compensation statutes or historical case
law to provide information-based responses to inquiries
Harness all available educational resources available through the insurance
carrier or claim administrator in support of effective claim management,
managed care savings, and the implementation of risk management programs at
each of the client’s locations.
Manage pre-renewal third-party administrator (TPA) marketing exercise, as
required, working in conjunction with our casualty brokerage practice