Julie Klappenbach, PMP

Lewiston, ID | 406-570-1773 | julie.klappenbach@gmail.com | https://www.linkedin.com/in/julieklappenbach

Project Management | Implementations | Requirements | Process

SUMMARY
Detail-oriented, proactive professional with solid experience in project management, implementations, process design, requirements,
documentation, and business analyst functions. Able to think creatively, solve problems effectively, streamline and strengthen
processes for more efficient business practices. Self-starter, goal oriented team player who achieves objectives in a high pressure,
multi-task, fast paced environment by utilizing organizational skills, teamwork, and communication. Proficient in Microsoft products,
excellent presentation and instructional skills, solid reputation among co-workers and management. Areas of expertise include:

Client Relations/Service
Requirements
Team Building

Project Management
Documentation
SaaS/Cloud Platforms

Process Design
Analysis
Local/On-Site Platforms

Implementations
Communications
Solutions

PROFESSIONAL EXPERIENCE
MBI Energy Services Senior Project Manger | Software Implementation | Requirements Expert | Process Designer

LCSC, Center for Arts & History Interim Exhibit and Programming Coordinator

2/2012-10/2012

Project Manager for Clarity PPM Implementation (Internal Program and Project Management Tool).
Implemented MSF (Microsoft Solutions Framework) Methodology which required an enterprise-wide culture change.
With 90% travel, PMO Team Member Supported all PMO Initiatives.

Nuance Communications, Inc. Senior Project Manger | Software Implementation | Process Designer

10/2012-6/2013

Project Manager and Business Analyst for process improvement, tracking, and paper reduction initiatives.
Documented and analyzed current process workflows across the Crude Oil Hauling division of a North Dakota oil and gas service provider.
Designed and implemented workflow changes to improve efficiencies and accuracy of proprietary software and team processes across all
order processing divisions.
Defined and implemented processes and reporting functionality which resulted in processing efficiencies and reduction of paperwork.
With 95% travel, provided Project Management and Business Analyst services as a contractor and PMO Team Member.

Lumeris Senior Project Manger | Software Implementation | Requirements Expert | Process Designer

10/2013-4/2014

Coordinated and installed multiple concurrent art and historical exhibits.

Developed exhibits and correlative programming for future academic seasons.
Responsible for arts and history outreach within the community.
Engaged in all aspects of exhibit and gallery operations.

EBSI Senior Project Manger | Software Implementation | Requirements Expert | Process Designer

4/2014-1/2016

Project Manager and Business Analyst for Microsoft Dynamics Navision (NAV 2013 R2) Implementation across 4 business lines.
Documented, analyzed, re-engineered, and implemented process workflows across the Rentals, Fishing and Tool, Consulting, and Service
divisions of a North Dakota oil industry service provider which resulted in business efficiencies, reduction of paperwork, and quality reporting.
Gathered and Documented Requirements for DOT and Journey Management Projects.
With 25% travel, provided Project Management and Business Analyst services as a PMO Team Member.

1/2006-2/2012

Implemented new communication tool, Veriphy, (SaaS/Hosted/Cloud Platform) for critical test values in hospitals across the United States to
satisfy one of The Joint Commissions National Patient Safety Goals (NPSG). Diagnostic department expertise includes: radiology,
cardiology, pathology, and microbiology.
Managed, tracked and provided up-to-the-moment project plans for multiple concurrent implementations.
With 75% travel, educated and mentored hospital staff on best practices using the new technology.
Developed internal procedures and documentation for Implementations Department.
Cultivated relationships with key sponsors, stakeholders, champions, and SMEs within each organization and facility.
Consistently recognized for professionalism and excellence regarding internal and external communications.

EDUCATION and CERTIFICATIONS

Lewis Clark State College:
Project Management Institute:

Bachelor of Science in Business Management

Minor: Sculpture
Project Management Professional (PMP)

ACTIVITIES
Project Management Institute (PMI), Member
First Territorial Capitol of Idaho Revitalization Project, Inc., Board Member
National Society Daughters of the American Revolution (NSDAR), Member
Alice Whitman Chapter, NSDAR, Member and Vice Regent
Idaho State Society Daughters of the American Revolution, Junior Membership Committee Co-Chairman
Alice Whitman Chapter National Society Daughters of the American Revolution, Junior Membership Committee Co-Chairman
Alice Whitman Chapter National Society Daughters of the American Revolution, Newsletter Chairman
Idaho State Society Daughters of the American Revolution, Protocol Chairman
The Creative Shop & Studio 202, Advisory Board Executive Member
By Personal Invitation from NSDAR President General, Linda Gist Calvin, Personal Page to the President General

1995
Current

Current
Current
Current
Current
2010- Current
2010- Current
2008-2015
2010-2015
2013 - 2015
2009