The 8th Annual 23-24 June

2010
The UK's two-day retreat dedicated to boosting field and mobile workforce efficiency
Shendish Manor, Apsley, Herts

Field Service and Mobile Workforce Management At FSMW 2010 you can:
(FSMW 2010)
» Adapt your strategies towards field and mobile
The effects of the recession are still being felt in some quarters– but its legacy working based on insight from the most
is universal. Project managers have had to learn fast how to make every penny
count and new technology solutions are being purchased when efficiency advanced organisations
gains can be clearly demonstrated. » Hear first-hand accounts of successful project
implementations with demonstrable results
For those running field and mobile operations in 2010, a growing concern is » Find out how to ensure the health and safety of
responsibility for the lone worker’s health and safety, particularly whilst working your field and mobile workers
in hostile environments. Many organisations are turning to field and mobile
technology to provide safety assurances for their employees. » Assess the latest services and solutions in the
marketplace
As always, this year’s FSMW 2010, is packed full of practitioner case-studies » Network with your peers and learn from other
from a range of different industry sectors. All of these will demonstrate
quantifiable results from technology implementation and will reference projects
attention made to health and safety requirements as well as the accompanying
necessary culture change.

Understandably, as a manager of a field or mobile project or team, your time

is precious right now, but by attending FSMW 2010 for two days, you will save Who should attend FSMW 2010?
months of work.
FSMW 2010 has been designed for senior decision
Indeed, one of our 2009 attendees re-thought their whole approach to their makers in field service and mobile management,
project, purely because of insight gained from our speakers at last year’s operations and IT who are sourcing field and mobility
event. upgrades or seeking to implement a brand new
By choosing the right technology partners and getting upfront advice from our enterprise mobility solution for the first time. The
speakers on the common pitfalls before you begin, you can avoid wasting a programme will be specifically designed as a cutting
single second of your time. edge forum for those organisations that are planning
live projects within the next 3-18 months and will be
particularly relevant for the following industry sectors:
The FSMW 2010 programme: » Utilities
At the heart of FSMW 2010 is a two-day conference with two distinct streams, » Engineering
one looking at strategic management issues, including the necessary » Manufacturing
decision-making processes and the management approach towards mobile » Facilities management & Vending
working and the other at the implementation of technology and solutions. Key » Construction
topics include:
» Keeping field and mobile workers safe and healthy when working in » Housing
hostile or dangerous environments » Transport
» Delighting the customer by delivering excellent customer service » Logistics
» Presenting the formation of a strategic approach to mobile working in the » Retail (Home Delivery)
Metropolitan Police Service » TV, Entertainment & Media
» Playing to the strengths of a mobile team
» SUPPLIER DISCUSSION PANEL - Your chance to quiz the suppliers on » Telecommunications
where they think the market is going » Lifting
» Emergency response services
In addition to the two-day conference the key field service and mobility issues » Police
will be discussed in a series of interactive round-table discussions and » Healthcare
one-to-one consultative meetings with solution providers.
» Local Government

Sponsored by:
 Delegate Information
Why is FSMW ‘by qualification only’?
Because FSMW 2010 is designed to enable senior managers to
learn from each others' experience we apply strict qualification
criteria. This ensures all delegates are of a similar level of
seniority, experience and responsibility. In order to qualify, you
will need to be playing a key role in implementing field service
or mobility management projects in your organisation.
The programme
This has been researched with senior practitioners, experts
and leading solution providers. From this in-depth research, we
have isolated the current key challenges and have developed a
programme which addresses them.
One-to-one meetings
The 30 minute consultative one-to-one sessions will give you the
opportunity to sit down with senior representatives from leading
solution providers, and quiz them on exactly how they can help
you solve your challenges.
Superior networking opportunities
Our strict qualification process guarantees uniformly senior
delegates at the same stages of strategic decision-making,
facing the same management and implementation issues.
The structure of the event allows plenty of opportunity to discuss
and debate strategies and develop business contacts.

All sessions are entirely practitioner-led, meaning that you will

hear end-user case studies covering both the challenges and
benefits of implementing enterprise mobility solutions.

A combination of streamed sessions and plenary keynotes

allows you to customise your agenda to maximise your learning
and development around your own business challenges.

Sponsorship
FSM 2010 will have a range of solution providers who are specialists that can help with all the issues on the programme and can provide
solutions relevant to the projects and business challenges you may facing in the next 18 months.

We will have 2-3 suppliers per technology so that you get a balanced view and can choose the solutions that fit your needs. Hear from
leading suppliers as well as niche players; so that after two days you will be able to have a good idea which suppliers you will want to meet
with again and potentially work with.

Day One – Wednesday 23rd June 2010

Stream A: Strategic Management Stream B: Technology Implementation

09:00 Registration and refreshments

09:30 How mobile technology implementation will enable Amey to service more miles of road than ever before
* Mounting PDA devices in Amey vehicles
* Capturing the exact position of faults on the roads using GPS technology
* Overcoming the challenge of precise recording, when travelling at speed
* Addressing the health and safety concerns
* Demonstrating the results in terms of miles of road serviced
* Moving the project to the next level
Martyn Capes, Head of ICT Improvement, AMEY Group

10:00 One-to-one business meeting/Networking

10:30 One-to-one business meeting/Networking

11:00 CASE STUDY: Becoming an industry leader through
changing company culture and an effective use of
mobile technology
* Identifying data needs and effectively capturing data
* Automatically scheduling work
* Implementing mobile working
* Introducing rugged laptops
* Engaging employees using techniques such as roa
shows, team briefings and direct messages
* Incorporating engineer feedback for technology
modification e.g. image capture
* Demonstrating clear results: service levels up, overtime
payments down
Iain Fry, Head of Change, Anglian Water www.field-mobile.com
Mobile data - the really easy approach
* Mobile data in the construction industry
* Describing the challenges
* A history of mobile data within Balfour Beatty Workplace
Local Authority
* Introducing REDCap - Really Easy Mobile Data
* Using technology for Near Miss Reporting
* Looking ahead to the future
Steve Marley, Operational Systems Manager and Steve
Randall, Systems Analyst, Balfour Beatty Infrastructure
11:30 One-to-one business meeting/Networking

12:00 One-to-one business meeting/Networking

12:30 Lunch

13:30 PLENARY SESSION: Supplier discussion panel

Your chance to quiz the suppliers on where they think the market is going. This is a critical opportunity to engage suppliers in the
debate and ask them your burning questions.
* Creating solutions that can deal with the complexity of field service including safety concerns and team working
* Discussing alliance activity and tri-party arrangements: how can the supplier take more of a role in bringing the
components together?
* What do customers want their suppliers to do in terms of developing software and hardware and integrating them
together?
* Where do suppliers see the market going in 3 years? Where do customers see it going?
* How does the iphone interact with enterprise mobility? Does it blur business and personal use?
* Why is there a lack of cheap ruggedised PDA devices on the market?
Stef Coetzee, Vice President International, Netmotion Wireless Ltd

14:30 One-to-one business meeting/Networking

15:00 OPTIONAL: ENGLAND WORLD CUP GAME Extracting side benefits from a vehicle tracking
Delegates who wish to watch the World Cup game may solution: developing an optimum solution for traffic
do so in the hotel bar. The full conference will resume from calming
1630hrs. * Capturing data through the vehicle tracking solution
* Explaining how the system works
* Demonstrating how the field service system is being
used and developed
* Discovering benefits not listed in the original project
objectives!
M.Lyn Roberts, Programme Manager, City & County of
Swansea with Professor, Swansea University

16:30 Optimising performance using handheld mobile CASE STUDY: Implementing field service
devices technology at Facilities Services Group
* Linking mobile devices to a key performance indicator Mark Cochrane, IT Account Manager,
(KPI) dashboard Facilities Services Group
* Tracking KPIs: choosing which performance indicators
to report on
* Extracting the information you need for business
* reporting and performance improvement
Phil Murray, Maintenance Service Manager, United Utilities

17:00 Beyond the IT, ensuring the timely distribution of physical goods in field service
* Distribution methodology: ensuring your field worker can get the physical parts he needs in order to complete the
job on time
* How much does the non-delivery of parts to engineers cost an organisation?
* Providing local collection points to reduce mileage and carbon footprint and increase the number of jobs that can be
completed per day
Session Reserved for Client Speaker, Business Direct

17:30 End of day one

19:00 Drinks reception and dinner

Day Two – Thursday 24th June 2010

Stream A: Strategic Management Stream B: Technology Implementation

08:15 CHECK OUT

08:30 Registration and refreshments

09:00 Presenting the formation of a strategic approach to mobile working in the Metropolitan Police Service
* Investigating and selecting mobility options
* Trialling and testing the solutions
* Implementing the solutions; challenges identified during roll-out
* Demonstrating the benefits and establishing the lessons that have been learned so far
* Predicting the future of mobility in the Metropolitan Police Service
Nigel Lee, Programme Director, Command and Control, Metropolitan Police Service

www.field-mobile.com
09:30 RESEARCH STUDY: Discussing findings on research SESSION RESERVED FOR:
into user acceptance of field and mobile technology Client Speaker, BT
in the construction sector
* Presenting findings from user acceptance testing in 40
construction companies
* How does someone who has been using traditional
tools to do their job accept new mobile technology?
* Demonstrating qualitative and quantitative data
describing the users’ attitudes
Neill Pawsey, Programme Manager, COMIT and also
Research Engineer, Loughborough University and
European Project Manager, FIATECH

10:00 One-to-one business meeting/Networking

10:30 One-to-one business meeting/Networking

11:00 CASE STUDY: Delivering greater efficiencies to the
National Rail network through telematics and
workflow management
* Installing TomTom WORK connected navigation in
vehicles to optimise vehicle management
* Using telematics and GPS to deploy the mobile
workforce accurately and effectively minimising
response and turnaround time
* Workflow management – full visibility of cost of job for
transparent and accurate billing to customers and
costing of jobs for future business
* Addressing health and safety at work – driving
behaviour, greener safer drivers
Lee Clinton, Installation & Commissioning Manager,
Telent Rail
CASE STUDY: Implementing a mobile reporting sys-
tem to reduce invoicing delays
* Conducting a working capital study
* Addressing invoicing delays: the limitations of a
* paper-based system
* Introducing an electronic mobile reporting system
* Overcoming unanticipated cultural barriers
* Addressing engineer acceptance: hardware and usability
* Supporting technological change in the back-office
* Demonstrating the results
Alun Jones, Head of IT – Western Europe, Middle East
and Africa, Konecranes UK Ltd

11:30 One-to-one business meeting/Networking

12:00 One-to-one business meeting/Networking

12:30 Lunch

13:30 PUBLIC SECTOR ROUNDTABLE DISCUSSION FORUM: CASE STUDY: Implementing digital pens for your
Rationalising government assets through mobile working workforce to meet customer needs
* What issues in field and mobile working are specific to the * Describing the customer’s needs: why members of the
public sector? public can be “paper orientated”
* Counteracting the reduction in public spending caused by * How digital pens fit in with the new “insurance culture”
the recession and the associated threatened job losses * Demonstrating how the technology works: how workers can
* Dealing with a change in Government: are there new take the data off site with them
targets and objectives for public sector field service and * Comparing digital pens to PDAs
mobility? * Which industries are digital pens better suited to?
* Innovating to reduce office space and the size of your Speaker to be confirmed
vehicle fleet
* Discussing collaborative procurement options when pu
chasing IT solutions
* Benefiting from insight from the commercial sector
Session Chair:
Marcus Elsom, Head of Strategic Projects, Isle of Wight
Council

14:30 One-to-one business meeting/Networking

15:00 Playing to the strengths of a mobile team

* Typical challenges that mobile teams face
* The benefits of playing to team strengths
* Understanding the strengths of a mobile team
* Team working strategies for mobile teams
Emma Trenier, Consulting Psychologist, Centre of Applied Positive Psychology (CAPP)

15:30 Close of event

www.field-mobile.com