21 Revesby Street

South Shields
Tyne and Wear
NE33 4SY

TEL: 07769551415 / 01914545914

EMAIL: Woodhouse_2@hotmail.co.uk

Steven Wood.
I am a highly motivated individual who can work well as a team player
or alone. I have strong communication skills and can adapt to a
different variety of people. I am a very quick learner and can use my
initiative, as I am a confident person who enjoys a challenge and can
work well under pressure.
Key Skills.

• Have excellent inter-personal and communication skills, these

allow me to get on with others from all walks of life.
• Although I enjoy working alone with minimum supervision I am
considered a valued team member.
• In previous employment I have been given training and gained
experience as a supervisor.
• Having worked with computers in the past I consider myself as IT
literate.
• I learn new skills quickly and am prepared to undergo training if
the job requires me to do so.

Education:

* Hind Leys Community College, Shepshed, Leicestershire - September 1997 -

June 1999

* Castle Donington Community College, Castle Donington, Derby - September

1993 - June 1997

Qualifications:

GCSE's:
 Mathematics -D
Science -D
English -C
English Lit. -C
French -C
Humanities -D
Physical Education -D

Employment History:
T-Mobile, Longbenton, Newcastle –Oct ’07-Now

*Customer service agent:

Duties include: Making inbound and outbound calls to T-mobile customers giving
advise on products and services and handling a high volume of calls on a day to
day basis. Some admin work involved. Handling complaints and dealing with a
different variety of people.

What I achieved: Although in the short space of time being on the floor I was
given the role of training new employees on inbound calls and help them with the
in house systems and give them accurate advice and give them the confidence
to forward the information onto the customer.

Dimensions Corporate-wear, Derby - Jan'07-June'07

* Customer Service Co-ordinator:

Duties included: Taking inbound calls from all new Tesco stores across the UK
and dealing with queries from management regarding new and existing
corporate-wear operations. Inputting data onto the system and resolving any
issues as I was the only point of contact. Also when needed I was asked to visit
stores across the UK to help with the new stores getting the stores open on time
with the correct uniform. This involved very good listening skills, as any mistakes
were hard to rectify so attention to detail was a must.

What I achieved: I demonstrated an extremely high standard in customer care

and building a close relationship with new and existing customers. I undertook an
intensive training course on how to deal with strict deadlines in a fast paced
environment which was demanding but also very exciting as it kept me very busy
and gave me goals to work towards.

DHL, East Midlands Airport - April'04-Dec'06

* Auditor:

Duties included: Checking and assigning of all aviation freight passed through by
our DHL customers. Checking that the unloading of trucks from existing
customers where on time and correct for transportation to make connection to
their European destinations. It was also my duty to be on top of anything late or
left behind to contact the customers to give them updates on their goods and
rearrange for the earliest delivery to meet their demands and expectations of the
company.

What I achieved: Being in this environment has enhanced my skills of working

well in a small team where attention to detail was a must. It also helped me keep
to strict deadlines and work well under pressure. Familiarising myself with how
the freight industry worked and learning about airway bills and manifests has
helped me understand this industry as a whole.

Egg Banking, Pride Park, Derby - Nov'00 - March'04

* Egg card and Loans specialist, retention team and Loan applications.

Duties include: An eight week intense training course followed by accreditation’s

to ensure banking regulations and procedures were met and dealing with credit
card and loan queries and complaints. Taking people through loan applications
and also working for the retention team. This role also included cross selling
products to benefit the customer’s needs which I felt comfortable in my own
abilities to hit my given targets.

What I achieved: It gave me the confidence to use my own initiative in a busy

demanding environment. Sales targets had to be met and this gave me the drive
and ambition to want to be the best. Dealing with different customers on a day to
day basis also gave me the confidence and awareness to approach a sale in a
professional manner and be able to handle many objectives.

Personal details:

Date of Birth: 5th January 1983

Nationality: British

Place of Birth: Derby

Marital Status: Single

Driving Licence: Full UK Licence

 (ALL REFERENCES AVAILABLE ON REQUEST)

Hobbies and interests: I am a very active person who enjoys many sports. I
love meeting new people and socialising. I also take an interest in music
and reading Autobiography’s.
(ALL REFEREES AVAILABLE ON REQUEST)