Avaya Media Server

Monitoring and Management

Tony Gallahue– Training Specialist Cross Learning Services
 Agenda
Server Monitoring and Maintenance

ƒ Layers of Management and Monitoring

ƒ Accessing the Various Layers
ƒ Server Startup
ƒ Web Interface Tools
ƒ Native Configuration Manager
ƒ Maintenance Web Interface
ƒ Use the Linux Bash to Apply Patches
 Maintenance Architecture

ƒ Web
Web--Based Access to S8x00 Media Server
ƒ Perform Server Maintenance
ƒ Monitor System Process Status and Logs
ƒ C Al
Can Also P
Perform
f S
System
t Ad
Administration
i i t ti
ƒ Requires Java RTE (www.java.com)
 Maintenance Architecture

ƒ System Access Terminal Commands

ƒ Accessing the ACM software process running on the
Media Server
ƒ Available as a telnet
telnet--type structure
ƒ Available graphically through Avaya Site
Administration’s GEDI
 Maintenance Architecture

ƒ Gateway Administration
ƒ Available on G700, G350, and G250
ƒ Available as a telnet-
telnet-type structure, embedded web
manager
manager, or AIM’s
AIM s Network Manager device manager
ƒ Allows Layer 2 or Layer 3 admin of data resources
((Layer
y 2/3 functionalityy depends
p on ggateway
y model))
ƒ Ethernet ports, WAN Access, Dial
Dial--Modem Backup, etc.
ƒ Admin of “other” resources
ƒ DHCP,
DHCP TFTP
TFTP, DSP’s,
DSP’ etc.
t
Maintenance Architecture
 Media Server/Gateway
Accessible in Several Ways

ƒ Web server access to the Avaya Media Server IP address

ƒ Accesses web page with online help
ƒ Telnet from customer LAN to the:
ƒ Server’s IP address (for Linux Access)
ƒ Media Gateway Processor IP address
ƒ Layer-2 Switching Processor IP address
ƒ Through the Layer 2 Switching Processor IP address
ƒ Accesses the embedded web device manager
ƒ Telnet to the server’s IP address to port 5023
ƒ to get Communication Manager access
ƒ Through Avaya Site Administration
ƒ Remote access through a PPP link (using the Dialup Modem)
ƒ Through a serial cable (for L2/L3 CLI)
 Media Server
Startup

ƒ After server is powered on, software/firmware is

started in the following order
ƒ BIOS – Basic Input/Output System
ƒ LILO – The Linux Loader
ƒ Linux Kernel
ƒ Init
ƒ W t hd
Watchdog
ƒ Fires up the Log Manager, License Server, GMM,
Arbiter,
b e , Duplication
up ca o Manager,
a age , a
andd ACM
C
ƒ Hardware Sanity
ƒ Arbiter Activation separation of Server Roles
ƒ Active
ƒ Standby
 Media Server
Back to the Web Interface
 Media Server Web Interface
Avaya Installation Wizard

ƒ Thee Installation
sta at o Wizard
a d is
s intended
te ded to ass
assist
st
you in the installation and upgrade processes
for S8x00 Media Servers and H.248 Gateways
(ie G250
G250, G350
G350, and G700)
G700).
ƒ It is designed to get the system up and running
in a basic installation as quickly as possible.
ƒ Is intended for systems that have a Media
Server ((ICC or LSP or ESS)) with the g
gateways
y
(local or remote locations).
ƒ Uses wizards as well as pre-compiled Excel
spreadsheets
d h t for
f data
d t importation
i t ti
 Media Server Web Interface
Avaya Network Region Wizard

ƒ The
e Network
et o Region
eg o Wizard
a d assists
ass sts in sett
setting
g up
Network regions for VoIP environments and assigns
gateways to network regions.
ƒ Includes setting of parameters like
ƒ Codec Sets
ƒ Intra
Intra-Network
Network Regions Parameters
ƒ Inter-Network Region Parameters (ie CAC Bandwidth)
ƒ Settings to better support
ƒ Fax, TTY, Modems (using pass-through or Relay
ƒ T.38 Fax calls
ƒ 64kbps clear channel for BRI apps
 Media Server
Back to the Web Interface
Media Server Web Interface
Avaya Native Configuration Manager
 Media Server
Back to the Web Interface
 Media Server
Maintenance Web Pages
 Media Server
Alarms
See current ACM
Alarms as well as any
S
Server Alarms
Al

Set the address of the

Trap Receivers (like
HPO or AIM Network
g
Manager
 Media Server
Diagnostics

Use the “Match

Pattern” Field to find
specific
ifi iinfo
f lik
like iipevt
for IP events Send log messages
to an external Syslog
Server
 Media Server
Server Configuration

This is where yyou set

up things like DNS
and NTP

Unless you’re setting

up the server for the
first time, you should
use the “configure
i di id l services”
individual i ”
option.
 Media Server
Data Backup/Restore

Schedule daily/weekly
backups to an onsite
and/or offsite FTP
server.
server

It is recommended
that you encrypt the
file Just do NOT lose
file.
the passphrase or the
backup will be
unusable.
unusable

As of ACM 3.0, emailing of translations is no

longer supported.
 Media Server
Security

Allows or di
All disallows
ll
inbound/outbound
access for various
server based services

You MUST visit this

screen if you intend to
use on-board services

On-board services can increase

usability but can decrease security
usability,
 Media Server
ACM User Administration
Using the Management Interfaces
to Update Server with Latest
Updates and Patches
 Installation
Applying Patches and Updates

Upload patches and Updates to the

FTP folder of the S8500 using the
Maintenance Web Page

This copies the files to the

“/var/home/ftp/pub” folder
 Installation
Applying Patches and Updates

Update SAMP
module first!!!

Update the
SAMP module
TWICE!!!

Once completed, issue the

“sampcmd
p samp-update
p p status” command
at the CLI prompt to verify that it was
successful. (Look at the “Version ID” and
the “Committed” Boot-type).
 Installation
Applying Patches and Updates

How about a definition?

Definition: sudo: Sudo (superuser do) allows a system administrator to give certain users (or groups
of users) the ability to run some (or all) commands as root while logging all commands and
arguments. Sudo operates on a per-command basis. It is not a replacement for the shell. Features
include: the ability to restrict what commands a user may run on aper-host basis basis, copious logging of
each command (providing a clear audit trail of who did what), a configurable timeout of the sudo
command, and the ability to use the same configuration file (sudoers) on many different machines.
.................................
Source: Redhat 8.08 0 RPM / Linux Dictionary V 0 0.16
16
http://www.tldp.org/LDP/Linux-Dictionary/html/index.html
Author: Binh Nguyen linuxfilesystem(at)yahoo(dot)com(dot)au
 Installation
Applying Patches and Updates

Now, let’s apply our

ACM Patch

Use the “sudo update_unpack”

command to unpack our file.

Use the “update

update_show
show”
command to verify patch
availability.
 Installation
Applying Patches and Updates

Use the “sudo update_activate

update id” command to activate
update_id
our file.

The Update ID that we use is the

same as the file name as we
uploaded, but without the last
“.tar.gz” characters

You can de-activate the Patch with

the “sudo update_deactivate”
command
 Installation
Applying Patches and Updates

Verify
V if success with
i h the
h
“update_show” command
 Installation
Updating Patches

Real Life Scenario

ƒ Avaya has just released a new ACM patch.
ƒ You need to update as it fixes a bug
ƒ So, on your lab system
ƒ Copy the new patch to the Server (the new file is located in the “Updates”
directory
y of y
your USB Drive))
ƒ Unpack the new patch
ƒ De-activate the current patch
ƒ Activate the new patch
ƒ Verify
yppatch activation
 References

GREAT Documents used to create this presentation

“Maintenance Procedures for Avaya Communication

Manager 3.1,
3 1 Media Gateways and Servers
Servers”
http://support.avaya.com/elmodocs2/comm_mgr/r5.0/03-300432_4.pdf

“Job Aid: What Provisioning Tools and Wizards

Sh ld I U
Should Use?”
?”
http://support.avaya.com/elmodocs2/intmgmt/r5_0/555-245-755_7.pdf

“Maintenance Alarms for Avaya Communication Manager

3.1, Media Gateways and Servers”
http://support.avaya.com/elmodocs2/comm_mgr/r5.0/03-300430_4.pdf
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