Professional Documents
Culture Documents
Fall 2009
Course Outline:
We will examine the models and techniques used for managing these
activities and discuss practical applications. We will also talk about how to
implement these applications successfully and achieve significant process
improvement and benefits
Project:
1. Define the AS IS process and the pain points for that process
2. Identify the performance metrics/measures (KPI) for the under-study
process
3. Highlight the root causes for the bad performance measures or pain points
4. Design To-Be process that can eliminate the pain points and improve the
performance metrics
5. Mention the solution capabilities/features that are required in the new
solution (solution is a combination of best practice to-be process and up-
to-date software that supports the process) to eliminate the pain points.
You can use the lecture notes as one of your references
6. Define the potential value (opportunity) from implementing To-Be process
and new solution
Develop a presentation based on your findings
Submit a word document (20 pages max) and mention all the references
Instructor:
Prof. Ehap Sabri
Telephone: 214-213-3324 (Cell)
Email: sabridallas@yahoo.com
Ehap.sabri@utdallas.edu
Teaching Assistant :
Name: TBD
Email: TBD
Office hours: TBD
Office number: SOM xxx
Phone number: xxxx