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Andrew James AndrewJamesFL@yahoo.

com 619-288-6419 Irvine,

CA

www.linkedin.com/in/andrewBIarchitect/
Highly accomplished Business Intelligence Architect for fortune 100 companies (optimal solutions with
High ROI) with over twenty five years US experience architecting robust solutions from end to end.
Gained invaluable experience with InfoDynamics (co-founded by Dr. Kimball) to develop world class data
warehouse. My BI tools evaluation published in HP Global knowledge-base.
SUMMARY
Hands-on BI Solution Architect with extensive background in requirements gathering, dimensional
modeling, BI analytics, database administration, performance tuning, ETL, cloud architectures, design of
HA/DR solutions and architecture artifacts.
Developing cost benefit analysis and optimal roadmap based on expert knowledge of BI, ETL, reporting
tools & cloud architectures to help organizations avoid costly mistakes and deliver significant cost savings.
BI Architect for JPMorgan Chase Architecture Review Board (ARB).
Work closely with executives & business users providing guidance on how to use data to deliver value to
the business and establish a single view of the truth. Proven leader on high profile successful projects.
Lead BI Architect for Sun Oracle Business Intelligence Center of Excellence. Implementing over 50
large BI projects to include effective data integration, data federation & data virtualization solutions.
Provided optimal cost conscious design & scalable architecture. Consulting on performance challenges.
Expert in modeling (Conceptual, logical & physical), Kimball & Inmon methodologies.
Senior DBA (Oracle, SQL*Server, DB2 LUX/Mainframe) & performance engineer since 1995.
Amazon Web Services cloud architectures & Columnar database Redshift.
Business Objects, Cognos, Informatica, DataStage since 1997. Open Source (Pentaho, MySQL).
Key player in DW/BI, analytics, ODS, OLTP, Enterprise Data Architecture & MDM projects.
Data/Process Modeling. TOGAF & Zachman. Pilots with Vendors and tools evaluations.
Metadata, mapping, partitioning, indexing & aggregation strategies.
Ability to communicate well with different organizational levels and meeting tight deadlines.
Bachelor of Electrical Engineering. Ain Shams University, University of Toronto Equivalent.1980
CLIENTS
Top Tier: Microsoft, Accenture, KPMG, IBM, Xerox, HP
Credit Cards: Visa, JP Morgan Chase
Manufacturing: Sun Micro, Hitachi, Belkin, JDS Uniphase, Amdahl, LSI Logic, Tektronix, Monsanto.
Insurance-Risk Mgmt: New York Life, MONY Life, Connecticut Life, Sun Life, Canada Life, Deltanet, EQE
Banks & Brokerage: Wells Fargo Bank, Union Bank, JP Morgan Chase, TD Waterhouse
Public Sector: Idaho Dept. Of Health & Welfare, Ministry of Health
Utilities: Pacific Gas & Electric
Retail: Levi Strauss, Nike Telecomm: AT&T, WebTV B2B: GetThere.com, Sun Micro
Health Care: BlueCrossBlueShields
Auto: Fleetwood RV
Shipping: Matson Navigation
Ecommerce: 3Com, Belkin, Release Soft, HP
Education: Los Angeles School District
Cruises: Royal Caribbean, Princess Cruises, Holland America Airlines: Northwest, American Airlines
Technology: Oracle, DB2, SQL Server, MySQL, Amazon Web Services (AWS, RDS, EC2, S3, Redshift). Data Model
(ERWIN, ER/Studio, Power Designer). OLAP (Business Objects, Cognos, SSAS), ETL (Informatica, DataStage,
Pentaho, Business Object BODS, SAS, SSIS), Tableau, ERP (Baan, Oracle EBS, SAP), CRM, PeopleSoft, Siebel.
Unix, Linux, VMware. SAN & NAS. Clustering, replications, RMAN, Grid Control, Openview, AWR, OEM
Diagnostic Pack. Golden Gate. Agile, Scrum, Waterfall. SOA, MFT, Google Analytics, Mainframes, COBOL, OBIEE.
Knowledge of Microstrategy, NoSQL (Dynamodb, Mongodb), Hadoop, Big Data, Exadata.

PROFESSIONAL EXPERIENCE
SaaS Company, Irvine, CA

Business Intelligence Architect

Present

The challenge: global company specialized in SaaS for Recruitment software. My task: architect Global
Talent Supply Chain Analytics solution for fortune 100 clients. The complex system integrates ATS
software and web analytics data to deliver actionable intelligence.
Solution: evaluated and selected cloud vendors. Developed cost benefit analysis. I designed cost
conscious optimal scalable cloud infrastructure.

Multi-tenant cloud solution architecture (automation, load balancing & HA/DR).


Designed ODS & DW flexible dimensional model. Redshift, RDS MySQL.
Evaluated tools (ETL, OLAP & DB). Informatica Cloud, Open Source Pentaho PDI, CloverETL, Jasper.
Vendor negotiations, demos and POC. Tableau for BI analytics (dashboards).
Developed ETL to Redshift with migration plan to the new cloud architecture delivering significant
savings to the company. AWS, S3, EC2, RDS. Ubuntu Linux bash, web services, XML, puppet, Python.
IBM GPS San Diego (Contract)
BI Architect/Analyst
02/2013 07/2013
Translated functional requirements to system requirements (architecture, data model, mappings, reports,
dash boards, KPIs) for telecom wireless large Enterprise Data Warehouse (50TB), Data Store & MDM.
Managing data across the full lifecycle from acquisition, through cleanse, transform, classify and storage
to presentation, distribution, security, privacy and archiving. Agile, Scrum, TOGAF.
Designed Conceptual, Logical & Physical models. Dimensional Modeling across divisions & enterprise
Working with business units to identify business processes, process flow & data definitions.
Data mapping, data profiling, data definitions and data modeling. IBM Doors tool.
Project leader working with Lead Architect, Business, ETL Leads & PMs delivering quality integrated
data designs on time and within budget within a fast-paced, multi-project environment.
Data analysis, Data Migration Specification, Data Quality Plan & Meta Data Strategy. IBM Doors tool.
Communicate strategies and processes around data modeling and architecture to cross functional groups
and senior levels. Influence multiple levels on highly technical issues and challenges
Identify Data Sources, Data Attributes to Measure KPIs & Gaps in Data Stores.
Projects: Convergys NEC Billing system, Tax Audit database and integration to Oracle EBS,
implementing WeDo package for revenue & fraud management. OBIEE 11g, Tibco middle ware, ER
Studio, Oracle EBS, SalesForce, Business Object Data Services (BODS) & Informatica ETL, PL/SQL,
Oracle 11g, SQL, Toad, Offshore/Onshore model. Defect fixes (QA, JIRA, HP QC).
==== 2012 Contracts ================
JP Morgan Chase/Accenture (Contract)
BI Architect
JPMC Commercial credit cards: architect, evaluate and select BI tools to service its Federal Government
Clients. Architected Proof of Concept (focus on data governance & data security).
As a member of JPMC Architecture Review Board, participated in architecture reviews. Worked with
business units and leads to identify business processes, process flow & data definitions. Coordinate demos
& development resources with vendors.
Architected optimal & scalable BI architecture to support JPMC strategic initiatives. Reviewed IBM ERD
Banking Model and designed dimensional model. Evaluated BI tools. ETL Specs for SSIS. SmartPay,
TSYS, HP DDF, DEF, PaymentNet, SAP (Business Objects 4.0 Information Design, Webi, Dashboards),
Micro Strategy, Teradata, Oracle, SQL Server 2008/2012, SSAS, Erwin, Data Stage, MDM, TOGAF.
Dept. Of Health & Welfare, Idaho
Senior Architect
Contract to lead the development of strategic data marts. Guided business users to define requirements to
deliver value to the business. Prepared architectural artifacts. Designed logical & physical data model in
Power Designer. Agile, Scrum.
Worked with state officials & leads to identify business processes, process flow & data sources.
Data Marts: Claims & Public Sector Case Management, Longitudinal analytics to provide decisionmakers with tools to make informed, fact-based decisions. Created HLD, ETL Specs and developed pilot.
Created flexible scalable architecture while emphasizing performance and business needs. Logical model,
Star Schemas, DDL, capacity plan, Data Stage ETL, Business Objects Universes 4.0, Webi & Dashboard.
Aggregation, analytic functions and materialized views. Partitioning & indexing strategies for Oracle11g.
Tuning using Grid Control & AWR. Impact assessment for migration to Golden Gate, Exadata, RAC.
CAPS, FL/CA
Lead Data Architect/Modeler
09/2004 02/2012(8 Years)
Consulting for CAPS external clients:
Led requirements gathering, design and development of complex DW & ODS solutions end to end.
Working with the development teams to provide optimal scalable database designs using best practices.
Cloud architecture with Amazon Web Services. Translated requirements into Cloud solution elements
Performed technical competitive analysis of cloud vendors (Amazon, VMWare, and Microsoft).
Designed Conceptual, Logical & Physical models. MDM, data integration & data governance.

Project management: Managed a team of 14 implementing projects within budget and timelines.
Worked with business units & leads to identify business processes, process flow & data flows.
Dimensional model, metadata, ETL architecture, creation of cubes, reports. Tableau reports.
Administered & developed several pilots in SQL Sever 2008. BIDS, SSAS. SSIS.
BI projects: ecommerce, CRM, sales & marketing, invoicing, revenue & health care.
Data mapping, partitioning, indexing, aggregation strategies.
Replication, clustering, PL/SQL, Oracle, Linux, Amazon Web Services, MySQL, Business Objects,
Cognos, Informatica, Erwin. RMAN, ASM, Data Guard, RAC, Linux, SAS, Toad, AWR, TOGAF, Agile.

=== Contracts 2001 to 2004 (multiple clients at same time in some cases)
Royal Caribbean (contract), FL
DW Specialist
Key player in the Design, metadata, dimensional modeling & OLAP reports creation. SCD, PL/SQL, HPUX. Documented logical & physical models. ETL to interface to new reservation system. Brio, Oracle,
CRM, Accounting, Sales & Marketing, Forecasting. DFD, HLD.
LOS ANGELES SCHOOL DISTRICT, CA
Senior DBA
Contract: Key player in the design, modeling, ETL setup of Education Data Warehouse. Portal,
dashboard, security and metadata, Schema creation and optimization. Enhanced Student Information
System & Instructional Management System. Oracle, SAN. Production Support.
Data governance: cleansing, access control, profiling. Longitudinal Analysis of Students, Forecasting.
BELKIN (Contract), Torrance, CA BI Architect
Interviewed users to define requirements. Conducted data warehouse audit to improve infrastructure,
design, performance and functionality. Consulted with multiple teams to create an effective information
environment. The new architecture eliminated redundant data, enhanced ETL and reporting. Developed
data maps, DFD & HSLD. Evaluation of BI tools. Oracle ERP, NetApp, Cognos, DataStage, OWB.
UNION BANK (contract), CA
BI Architect
Key player in the design, infrastructure, ETL, for the new EDW.
Prepared complete set of documentation including design, capacity plan, metadata, ETL, Oracle and
hardware configuration. Business Objects, Informatica, EMC, IBM, AIX.
PACIFIC GAS & ELECTRIC (contract), CA
BI Architect
Key player in ODS project that involved data cleansing, profiling and integration of data sources,
metadata, logical and physical model, design, infrastructure, performance tuning, ETL setup. Sourced
primarily from the billing system being converted to CorDaptix/SPL. Oracle, OLAP, Informatica.
JDS UNIPHASE, San Jose, CA
BI Performance Engineer
Performance tuning of current data warehouse. Oracle, Solaris, Net App.
Re-engineered ETL processes to streamline the data acquisition and integration.
QRS(Contract), Richmond, CA
EDW Architect/ PM
Authored the enterprise data warehouse strategic plan framing best practices for implementing a
consolidated reporting environment to resolve system disparities and assist the company in making
strategic business decisions. Modeling, redesign and migration of Revenue Data mart.
Consulted business leaders to create an effective information environment. Eliminating redundant
reporting tools and data. Designed the interface to CRM/ERP systems. Evaluation of BI tools.
Investigated and resolved data quality issues. Uphold data governance policies and standards.
Project Manager for the EDW Project: Preparing and maintaining EDW Project plan.
Prepared Data Warehouse Quick-Win Prototype on SQL Server, T-SQL, DTS, Cubes and reports.
BlueCrossBlueShields, LA
BI Architect
Validated the Health Care logical model for the data warehouse/ODS (HIPAA), HL7 integration.
Designed the star schemas. Design of ETL Strategies. Claims, Enrollment, Billing data from DB2.
Fleetwood (Mobil homes manufacturing), San Jose, CA
Large implementation of SIEBEL CRM and JDEdwards ERP. Oracle Installation & tuning for SIEBEL and
JDEdwards. Logical model & physical implementation for Data warehouse, DecisionStream ETL, HDS.

Sun Benchmark Center, Santa Clara, CA


5/2001 9/2001
Tuning to achieve performance record for 2nd largest European bank using E10K and Starfire servers with
Oracle for OLTP ATM applications. Clients: Oracle Sun Alliance and major banks. Oracle OPS Cluster.
SUN MICROSYSTEMS, CA Lead Enterprise Architect/Manager
5/2000 5/2001
1) Business Intelligence Center of Excellence: Lead BI Solutions Architect/Manager for several large
global implementations for fortune 100 clients. Advisor to MIS professionals and management on
enterprise-wide information delivery technologies for Business Intelligence.
Managed multiple large teams of DBAs, sys admins, developers, analysts & domain experts.
Project Manager for: Campaign Management, Procurement, Revenue, Orders, Health Care, CRM.
Sizing, planning for Infrastructure solutions deployable in Enterprise Data Centers, Informatica, MPP,
SMP, Unix, Web Servers, load balancers, switches, routers, firewalls, N-tier architectures, J2EE, Java,
Performance tuning, modeling, Oracle, Business Objects, Cognos, ETL, Erwin.
2) Sun/Oracle Apps Technology Center: Sizing, tuning, install, admin for oracle ERP, application and web
servers. Investigated and selected Disaster Recovery Solutions. RMAN, SQL, Tibco middle ware, Java.
GETTHERE.COM (B2B TRAVEL), Palo Alto, CA Senior Oracle DBA
4/2000 5/2001
Responsible for mission-critical, 7x24 NOC environment. American Airlines B2B.
Supported airline reservation systems including high traffic OLTP e-commerce and DSS Reporting system.
Installed SNMP agents for HP OpenView. Installation, configuration, tuning and troubleshooting of Oracle,
replication. Developing High Availability & Disaster Recovery solution. Shareplex, EMC, Oracle OPS.
HEWLETT PACKARD, Santa Clara, CA
Senior Oracle DBA
1/2000 4/2000
Resolved Oracle support requests from several business departments. Wrote and automated shell scripts &
PL/SQL scripts. Optimized Oracle configurations for several production and test instances. Worked closely
with the DBA manager to ensure Oracle SLA & KPIs being met.
IPAS, Santa Clara, CA
Senior Oracle DBA/Solution Architect
12/1999 4/2002
Advised MIS management on enterprise-wide information delivery technologies. Development & support
of applications to include billing, CRM, orders & Procurement. Logical model, physical implementation.
Developed & tested High Availability and Disaster Recovery architecture. Performance tuning.
TALUS, Santa Clara, CA
Senior Oracle DBA/Modeler
2/1999 2/2000
Talus provides Revenue Management & Analytics applications: Demand Forecasting, Inventory Control
& Pricing. Consulted clients: Holland America Lines, Princess Cruises & Northwest Airlines.
Worked with analysts on the logical model. Implemented a large DSS. ETL SAS/SQL applications.
Problem solver to developers. Partitioning, indexing & aggregation strategies. The performance
improvement was so drastic. Erwin, Oracle, Unix, PL/SQL, SAS.
ELECTRONIC ARTS, CA
Performance DW Architect
8/1999 12/1999
Audit Enterprise Data Warehouse. Evaluated the hardware, Op Sys, Oracle configuration and the data
warehouse logical and physical design. Implemented application tuning using partitioning, indexing &
aggregation strategies that reduced the ETL processes run time by %450.
AMDAHL, CA
Senior Data Warehouse DBA
8/1998 8/1999
Design & support of the EDW database design. Developed ETL processes to the Orders datamart.
Maintained logical/physical models. EDW interfaced to PeopleSoft, Oracle ERP & SIEBEL CRM.
Implemented reporting system using BUSINESS OBJECTS. Implemented POC on Informatica.
Production Support PeopleSoft, Oracle Financials, Oracle Manufacturing. Applied patches.
RELEASE SOFT, CA SQL Server DBA
9/1998 9/1999
Release offers turnkey Internet stores including digital wrappers, transaction processing, store building &
operation, merchandising & content. Clients: Egghead, Symantec, Intuit. Migrating from SQL Server to
Oracle. Installed Oracle. Supported 12 SQL Server mission-critical Replicated production databases (7x24)
on-call. Supported 6 SQL Server development database and 30 developers as a problem solver.
EQE INTERNATIONAL, Oakland, CA BI Architect

11/1998 1/1999

EQE is a leading risk management and reinsurance company. Interviewed management to define
requirements. Designed Star Schema and implemented OLAP cubes solution using SQL Server.
RESOLUTE SOFTWARE, Oakland, CA Database Architect
10/1998 2/1999
RAPS package is designed to manage performance and capacity for distributed applications.
Redesigned the Oracle agent architecture. Redesigned the server for SUN, HP, IBM AIX and Windows.
3COM-HP, Santa Clara, CA EDW Architect
3/1998 10/1998
I was selected by 3COM eBusiness Director (leader in Channel Commerce) to Provide strategic plan to
develop Sales and Marketing BI solution to turn their internet data into information to be used to develop
internet marketing strategies and increase profitability. The project included creating a single view of their
products (MDM) after they acquired other companies.
Identified Key Metrics to collect and how to use them to identify business opportunities.
Developed a delivery strategy to implement departmental datamarts that seamlessly integrate to provide
managers and key users, OLAP and Data Mining capabilities to uncover trends and patterns to help 3COM
develop closer relationships with their Channel Operations.
Interviewed key users, designed star schema, and prepared project charter with implementation plan, and
project size & cost. Use of Erwin to capture logical model, physical model,meta data and business rules.
Built pilot on SQLServer. Prepared an educational seminar to introduce EDW & OLAP concepts.
Evaluated OLAP tools such as Business Objects, Cognos, Hyperion. Selected best tool for eBusiness
team according to business requirements that included interface to SAP. Investigating Web Statistics tools,
Clickstream Analysis. Designed Business Objects universes and Webi for reports.
XEROX, Palo Alto, CA Lead Oracle DBA
2/1997 7/1998
Key player creating an Electronic Catalog for NIKE, an INTRANET application to create customized
catalogs for their worldwide clientele. Object Oriented design, Java.
Evaluated tools and presented a Decision Matrix to Nike Global Sales VP. Designed relational model
using Erwin. Created Schema and supported team of developers creating the applications.
Supported Tektronix Electronic Catalog application. Database Designer for the Product Information
Repository and Catalog databases.
MICROSOFT, Santa Clara, CA Webtv Data Warehouse Administrator
2/1998 7/1998
I was recruited by InfoDynamics (co-founded by Dr. Kimball) to join the 3 co-founders to build world
class customer focused data warehouse at WebTV.
Two of the team members wrote best-selling series The Data Warehouse Lifecycle Toolkit. Improved
query performance drastically by designing and implementing aggregation solutions.
Responsible for creating and tuning the physical design and ETL load processing. Deployed tools to
effectively automate monitoring usage, data loads and physical database growth. Red Brick warehouse
server (developed by Ralph Kimball), Alpha Server 8200(Unix), tcsh scripts, RISQL, TMU, Brio OLAP.
LEVI STRAUSS, San Francisco, CA Data Warehouse Architect/DBA 9/1997 2/1998
Data Warehouse & Data Marts for Inventory and Shipments Management to reduce inventory and
forecast inventory demand. Project was a success & on target resulting in inventory reduction and
significant cost savings. Oracle, SAS, Cognos, Business Objects.
Developed Analytics solutions using SAS/SQL, SAS Macros, Stored Procedures to extract data from
OLTP system on DB2 and feed the DSS. ETL SAS & Syncsort.
Reviewed the Enterprise STAR Schema database architecture/design. Data audit and cleansing.
PFIZER, San Francisco, CA Senior Oracle DBA
6/1997 9/1997
Created new oracle databases for EventNet (product developed for reporting drug related adverse events).
Oracle Clinical is the back-end. Problem solver for developers and application architect. Administered
Oracle (security, backups).
HEWLETT PACKARD TMO, Santa Clara, CA DW Specialist
1/1997 6/1997
Completed reporting tools analysis according to business requirements. Tools for Decision Support
System DSS reporting, Data Mining and OLAP: Cognos, Crystal Reports, Business Objects and Hyperion.
Reviewed overall system architecture and configuration for the Project Financial Tracking. Reviewed the
database architecture/design to determine its feasibility for reports. Contacted vendors and arranged demos.

My highly regarded tools analysis published in HP global knowledgebase. Was recruited by Cognos
& Business Objects as a Consulting Partner to represent them for their High Profile clients.
LSI LOGIC, Milpitas, CA Oracle SIEBEL DBA
9/1996 - 3/1997
Implementation of Sales Force Automation project. Optimization & tuning of SIEBEL database. Supported
and administered SIEBEL. Implemented the interface from SIEBEL to the Data Warehouse. Prepared the
Deployment plan. Solaris, Oracle 7, Sybase, ETL, Brio.
PACIFIC BELL (AT&T California), Pleasanton, CA
2/1995 12/1996
1) Sr. Data Warehouse Consultant: key player in KPMG team for database design, ETL development,
testing, implementation and production support of the critical Sales and Marketing EDW. ETL SAS,
COBOL, Syncsort, SQL, DB2 mainframe to Oracle7 HP UX. SAP DBA training.
2) Capacity Planner, San Diego, CA
Developed a SAS-based Performance/Capacity Monitoring system (for over 200 servers).
The system monitors system response and utilization to manage hardware and software upgrades. The
performance data collected using HP/PCS. Developed complex batch SAS macros. Data posted to website.
BENOVA(Medicare Government Agency), San Francisco, CA Oracle DBA

4/1995 7/1995

HITACHI, San Francisco, CA


Oracle DBA
6/1994 - 3/1995
Implemented database design, schema & security standards. Supported ETL to data warehouse.
Coordinated upgrades of databases to Oracle7. Improved database performance by 300% by adjusting I/O,
init parameters and SQL. HP-UX, OEM, Erwin, Hitachi Storage, TSM.
DELTANET (Dental Insurance), San Francisco, CA
7/1994 2/1995
Design, development and implementation of online environment for claims processing. Met users. Defined
requirements. Maintained insurance plans, claims, group actuarial, auditing and pricing systems. Prepared
Estimates & Test plans. Technical resource for the department. COBOL, VSAM, Fileaid, JCL, Infoman.
VISA INTERNATIONAL, San Mateo, CA Database Architect/Modeler
2/1994 7/1994
Maintained a Data Dictionary. Normalized the database models. Migrating data to DB2 platform
Developed a SPRINT Visaphone system to reduce Credit Card risk. Tested the AMS project for MASTER
CARD interface. COBOL, QMF, ETL, Commercial & retail credit cards.
MATSON NAVIGATION, Shipping, San Francisco, CA
Developed COBOL/DB2, TSO/ISPF programs for Complex tracking System.

7/1993 2/1994

PACIFIC BELL (AT&T) Consultant Pleasanton, CA


1/1993 6/1993
Developed batch & online SQL/SAS DB2 programs for Complex Billing System.
Data Modeler: Consolidated two logical models. Reverse engineer the model and mapped logical model to
the physical objects. DB2 SQL tuning. CICS, COBOL, JCL, SAS.
VISA INTERNATIONAL, CA
DB2 DBA
7/1992 12/1992
Responsible for creating DB2 subsystem which included: design and creation of DB2 objects, tuning and
maintaining the referential integrity of the database, loading production data including data conversion,
setup of DB2 security (RACF). Developed DB2 reorg, backup, and recovery jobs. REXX programs to
generate utility parms. Developed logical & physical model. IBM & BMC DB2 utilities, QMF,
Omegamon, VM/CMS, OS390. QA for ATM and VISA. CARDPAC credit card application project.
WELLS FARGO BANK, San Francisco, CA Data Integration Specialist
7/1991 7/1992
Played a key role in the design and development of analytical Customer Intelligence (CI) application
for 8 million retail customers. The analytics application used for Credit scoring/exposure, Collection
analytics, Cross-sell, Customer retention, Fraud detection, Risk management & Marketing.
Developed complex SAS macros/applications to analyze, cleanse, consolidate and aggregate large volume
of data. SAS with imbedded DB2 SQL. Database design, SQL tuning. Data modeling for Physical &
logical model. Test plan, QA and production support. JCL, COBOL, SAS, DB2 SQL, CICS.
CONNECTICUT LIFE, Hartford, CT Data Integration Specialist

11/1989 7/1991

Key Player in a large Customer intelligence (CI) System. It tracks customers & prospects from first
contact. It was a complex integration of 5 different systems on different platforms. Billing, Sales, marketing
and CRM data goes into the CI database, so the enterprise have a single view of the customer. Profiling,
programmed ETL data cleansing, conversion and integration programs. Unit, integration and system test
plans and QA. Contributed to database design. COBOL, DB2/SQL, CICS, VSAM, JCL.
The CI system significantly reduced staff workload and generated higher revenue. The applications used
for CRM, collection analytics, cross-sell, risk management & marketing.
VISA, NEW YORK LIFE, SUN LIFE, MONY LIFE, MONSANTO CANADA, TD WATERHOUSE,
MINISTRY OF HEALTH, Litton Industries
Project DB2 DBA: Reviewed the physical design based on logical model. Capacity planning.
Responsible for the design, creation & reorg of DB2 objects. Developed DB2 applications. Business
resumption backup and recovery procedures. Code reviews with developers. ADW, BMC, ISPF, JCL.
Production DB2 DBA (24x7): Support & implementation of production applications.
Department Manager: MONROE (Subsidiary of Litton Industries),
Managed the software support operation for major PC manufacturing company. Accountable for
developing and managing the division. Managed 10 programmers and 20 field staff. Software supported:
Payroll, Billing & Inventory. Performance reviews and training personnel.
Designed and developed Insurance conversion project and policies Tax reporting system.
Team lead for CAPSIL Reinsurance package installation.
Team lead for AMAPS manufacturing package conversion project.
Developed & maintained LIFE 70 insurance package. Group Insurance & Claims projects.
Additional certifications:
Held the following: Certified Mortgage Broker, Certified Lender, Certified Real Estate agent in Florida

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