Star Industries

Star Industries
Exit Survey Reports
2011 - 2012

Exit Survey Report 2011-2012

This report analyse the exit surveys performed over the previous twelve months and
encompassed50 employees. Staff makeup, across all seven (7) locations for this time frame are:
231 permanent full time

97 casual

307 permanent part time

Survey Results:
1. What are the reasons for leaving?
Higher pay

11

Improved work lifebalance

What are the reasons for leaving?

7%

2%

11%
5%

Conflict with other

employees

12
24%

Better benefits

Career change

15

Conflict with managers

19

12%

4%

15%
20%

Better career opportunity

23

Closer to home

Family and/or personal

reasons

Higher pay

Conflict with managers

Improved work life balance

Better career opportunity

Conflict with other employees

Closer to home

Better benefits

Family and/or personal

reasons

Career change

Comments:
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Student Learning Guide

BSBMKG514A

Rank the Following

Strongly
Disagree

Disagree

Agree

Strongly
Agree

2. The Job itself

Job was challenging

21

19

There were sufficient

opportunities for
advancement

21

14

10

Workload was
manageable

22

13

11

Strongly Disagee
2%
20%

22%

21%

Sufficient resources and

staff were available

10

22

15

Your colleagues listened

and appreciated your
suggestions

23

17

23%
2%

10%

Job was challenging

Your skills were
effectivelyused

20

15

11

You had access to

adequate training and
development programs

19

16

12

There were sufficient opportunities

for advancement
Workload was manageable

Comments:
Too much work and not enough support
Constant changes in process that undermine the ability to perform the role
Task are not allocated equally among staff, some do more than their share while others cruise
No training when changed to different task
Would of liked a bit more clear directions on requirements, communication on expectations

BSBMKG514A

Student Learning Guide

Strongly
Disagree

Disagree

Agree

Strongly
Agree

3. Remuneration & Benefits

The salary was adequate in relation to responsibilities

13

19

14

Wages were paid on time

38

12

Other benefits weregood

28

12

Work-life balance was promoted and practiced

15

17

14

Strongly Agree

Agree

Disagree

Strongly Disagree

10

15

20

25

30

35

40

Comments:
Need paid overtime
Annual review should include a pay rise for those that achieved a good review

Student Learning Guide

BSBMKG514A

Disagree

Agree

Strongly
Agree

When you started, did the induction help and was it accurate

35

15

Was a good and positive environment to work in

15

23

Had adequate equipment to do the work

36

Got on well with other staff within the company

31

10

There were sufficient staff to cover the work

15

23

The company was efficient in its dealings

15

23

Internal communication worked well

15

23

There was no bullying or harassment

10

15

25

There are adequate parking facilities

15

28

The business did not discriminate against any employee

21

23

35

40

Strongly
Disagree

4. The company

Strongly Disagree

30

Disagree

25

Agree

ade
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10

15

20

Strongly Agree

Comments:
Not enough communication about the objectives, they seem to change a lot
Policies and procedures are only effective if they are in force and monitored and not only used when they want
togetrid of someone
Never enough help at peak times to cover the work load, expectations that staff still work back with no
compensationavailable

BSBMKG514A

Student Learning Guide

Strongly
Disagree

Disagree

Agree

Strongly
Agree

5. Supervisor/Line manager

Had sufficient
knowledge of
the job

35

15

Maintained a..

Is experienced
in supervision

15

23

Clearly
communicated...

Was open to
suggestions

36

Recognised
and
acknowledged
achievements

31

10

Acknowledged
employees
contributions

15

23

Provided
constructive
feedback

Maintained a
professional
relationship
with you

Offered and
promoted...

Acknowledged...

Recognised
and...

Offered and
promoted
ways to
develop

Clearly
communicated
management
decisions
and how they
would effect
your work

Provided
constructive...

15

23

6
Was open to
suggestions...

15

23

Is experienced
in...

Had sufficient...

10

15

25

0
0

15

28

10

15

20

25

30

Strongly Disagree

Agree

Disagree

Strongly Agree

35

40

Comments:
No training, no communication, no help!
Couldnt comment as my line manager changed every other week
My line manager Suzzie P was fantastic but was moved on and replaced by Brad P and he didnt know anything
and made bad changes to the processes without talking to any of the workers.
Feedback was never constructive

Student Learning Guide

BSBMKG514A

Strongly
Disagree

Disagree

Agree

Strongly
Agree

6. Management

Gave fair
and equal
treatment

30

20

Clearly
communicated...

Was available
to discuss job
related issues

17

23

Provided
constructive...

Encouraged
feedback and
suggestions

14

36

Provided
recognition...

Maintained
consistent
policies and
practices

Provided
recognition for
achievements

23

15

Gave
opportunities
to develop

15

23

Was available
to...

Provided
constructive
feedback

19

19

Gave fair and

equal...

31

10
Maintained
consistent...

Encouraged
feedback...

Clearly
communicated
decisions
and how they
would effect
your work

10

15

25

10

15

20

25

30

Strongly Disagree

Agree

Disagree

Strongly Agree

35

40

Comments:
Couldnt even tell you who my management was- very removed from daily functions
I dont think the manager knows who I am.
Communication process is very hit and miss, never know about anything until after the fact and have no
opportunityto have input into processes that affect my job
No career opportunities here unless you are the flavor of the month
I am leaving as I am constantly being looked over for promotional opportunities for younger and less experienced
staff, without reason or explanation and end up doing the work anyway.

BSBMKG514A

Student Learning Guide

Exceptional Education, Inspiring Educators, Outstanding Experience

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