SERVICE BULLETIN

COPIER

Issued by Canon Europa N.V.

MODEL:

NP6251

No.:

6251-001
(H2-12E-036)
DATE: 30.01.98

Major quality issues

Quality upgrade/production efficiency

Field quality problems

Miscellaneous

LOCATION:
SUBJECT:

LENS MOUNT
ADJUSTING IMAGE AFTER REPLACING THE LENS STAGE

Outline
Notification is made here of how to perform adjustment if for the reason of problem with the lens a lens
stage has been replaced, and then after this replacement the lens fails to yield good resolution.
Lens stage replacement procedure (refer to the Service Manual)
1) Disconnect the plug and remove the copyboard glass and lens hood.
2) Move the mirror 1 mount to the right and remove the stage wire fixture (1 in Figure 1; 2 locations).
3) Remove the lens stage cable (2 in Figure 1, Figure 2 enlargement; connector, ground wire).
After replacing the lens stage, attach the cable following the same path as before so that the movement of
the lens stage is not affected.)
4) Move the mirror 1 mount to the left direction.
5) Remove the light blocking curtain (3 in Figure 1; 2 locations)
The light blocking curtain is pasted to the lens with two-sided tape; be careful when peeling off the light
blocking curtain so as to avoid tearing it (enlarged Figure 3). After replacing the lens stage, re-attach it
with a two-sided tape.
6) Remove the sheet guide (1) (4 in Figure 1).
Sheet guide (1) is also attached to the new lens stage but since the light blocking sheet needs to be pasted
again, it is advisable to reuse the removed sheet guide.
7) Lift the left side of the lens stage and remove the bushing (5 in Figure 1) from the rail (2 locations).
8) After replacing the lens stage with a new one, attach the removed parts.

Mirror mount 1

2
3

4
1
5
- 1/4 Fig. 1 Lens mount

6251-001
Ground cable

Connector

Cable clamp

Fig. 2 Lens stage cable (enlargement)

Remove the light blocking

curtain hooked here.

Shaded part is attached with

two-sided tape; peel it off.

Fig. 3 Light blocking curtain (enlargement)

Adjustment for obtaining good resolution

1) Set the lens position for DIRECT copying (power ON position).
2) Turn the power OFF and unplug the cord.
3) Remove the copyboard glass and lens cover.
4) Insert a jeweler's screwdriver (diameter: 2 mm) or hex wrench (1.5 mm) into the side hole of the lens
(diameter: 2 mm). At this time, the tip of the screwdriver must go through the oval hole on the cam plate
located under the side hole. (See Figures 4 and 5.)
Jeweler's screwdriver

Lens
Side hole section

Cam plate

Fig. 4 Lens stage

Cam plate oval hole

Lens round hole

(2 mm in diameter)

Fig. 5 Detailed side hole section

- 2/4 -

6251-001
5) If the screwdriver does not go through the oval hole on the cam plate, loosen the fixing screw of the cam
plate and move the cam plate in the Y direction, then put the screwdriver through the oval hole. (See
Figures 6 and 7.)

Oval
hole

OK

Round
hole

NG

NG

Y direction
Cam plate

Fig. 6 Lens stage

Cam plate
fixing screw

Fig. 7 Positional relationship of round hole and oval

hole when the lens side hole is seen from the top

6) With the screwdriver through the oval hole, tighten the cam fixing screw by lightly pressing the cam shaft
(shaded part of Figure 8) against the side of the rail (toward the lens).

Lens

Cam plate
fixing screw
Cam shaft

Fig. 8 Fixing cam shaft

7) After attaching the removed parts, turn the power switch ON and check the image for DIRECT copying.
If good resolution is not obtained, repeat Steps 1 to 6 again. When good resolution is obtained, bond lock
the cam plate fixing screw.
- 3/4 -

6251-001
8) Check enlarged and reduced images
If enlarged or reduced images show that the lens fails to yield good resolution, loosen the image
enlargement (or reduction) lens rail fixing screw and bend the rail to either one of Y direction and tighten
the fixing screw. (See Figure 9.)
Check images again and if the lens still fails to yield good resolution, bend the rail in the opposite
direction.
When good resolution is obtained, bond lock the lens rail fixing screw.

Rail fixing screw

(50% reduction)
Y direction
Lens rail

Rail fixing screw (200% enlargement)

Fig. 9 Lens rail

Service Parts
NP6251
Old
No.

Description

Part number

Qty

New
1

Old
New Stage, lens

FG5-9408-000

Interchangeability
1

P.C.

210-

01

- 4/4 -

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SERVICE BULLETIN

COPIER

Issued by Canon Europa N.V.

MODEL:

NP6251

No.:

6251-003 Rev. 1
(H2-12E-033)
DATE: 24.07.98

Major quality issues

Quality upgrade/production efficiency

Field quality problems

Miscellaneous

LOCATION:
SUBJECT:

DECK PICK-UP ASSEMBLY

IMPROVEMENT TO DURABILITY OF SEPARATION ROLLER

Outline
A bearing has been added to the separation roller support to improve the roller durability.
Details
[Phenomenon]
Paper pick-up fault
[Cause]
The sponge part of the separation roller becomes damaged because of a decrease in durability.
[Factory measures]
A bearing has been added to the separation roller support .
Measures for servicing
If the above phenomenon occurs, replace the parts below or the deck pick-up assembly.
FB2-7602-000 (replace)

FB3-9207-000

FF5-3213-000 (replace)

FF5-6397-000

XG9-0243-000 (new)

FS5-2983-000 (replace)

FS6-2678-000

FB2-7602-000 (replace)
Old part

FB3-9207-000
New part

Deck right pick-up assembly

- 1/3 -

6251-003 Rev. 1
FB2-7709-000 (replace)
FB3-9207-000

XD2-1100-402 (eliminated)
FF5-3213-000 (replace)

FF5-6397-000

XD2-1100-402 (eliminated)
XG9-0243-000 (new)

FB2-7708-000 (replace)

FS5-2984-000 (replace)
FB2-7709-000 (replace)
FB2-7714-000 (eliminated)

FS6-2678-000
FB3-9207-000
FF5-6406-000

Old part

New part
Deck left pick-up assembly

Service parts
Old
No.

Description

Part number

Qty

Arm, roller

FB2-7602-000

20

New Arm, roller

FB3-9207-000

02

Old

Shaft, separation

FF5-3213-000

10

New Shaft, separation

FF5-6397-000

01

Old

Spring, tension

FS5-2983-000

10

New Spring, tension

FS6-2678-000

01

New
1

Old

Interchangeability
1

P.C.

312-8
1

312-41
1

312-52
1

Old
New Bearing

XG9-0243-000

01

Old

Deck right pick-up assy

FG5-5801-020

10

New Deck right pick-up assy

FG5-5801-170

01

312-

No

Yes

312-

1 Interchangeable by replacing all 4 parts at the same time.

- 2/3 -

6251-003 Rev. 1

Service parts
Old
No.

Description

Part number

Qty

FB2-7709-000

20

New Arm, separation

FB3-9207-000

02

Old

Shaft, separation

FF5-3213-000

10

New Shaft, separation

FF5-6397-000

01

Old

Spring, tension

FS5-2984-000

10

New Spring, tension

FS6-2678-000

01

New
6

10

11

Old

Old

Arm, separation, left

Ring, E

XD2-1100-402

Interchangeability
2

P.C.

313-16
2

313-31
2

313-39
2

20

313-505

New
2

Old
New Bearing

XG9-0243-000

01

Old

Deck left pick-up assembly

FG5-5804-000

10

New Deck left pick-up assembly

FG5-5804-120

01

313No

Yes

313-

2 Interchangeable by replacing all parts at the same time.

Affected Machines (LPS version)

Deck right pick-up assembly
CJB 00001 and later
DJB 00001 and later
Deck left pick-up assembly
CJB 01881 and later
DJB 00571 and later

- 3/3 -

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model :

NP6251

No.:

6251-004 Rev. 1

DATE:

(FF-T01-H2-000006-01)
24.07.98

Location

WASTE TONER DRIVE ASSEMBLY (FIXING ASSEMBLY)

Subject

CRACKING OF 49T PULLEY

Reason

To prevent cracking of the 49T pulley belonging to the fixing assembly waste toner drive assembly,
this pulley has been changed to a stronger type.

Details

[Phenomenon]
Jamming of the paper reaching the fixing assembly.
[Cause]
Cracking of the 49T pulley of the fixing assembly waste toner drive assembly.
[Factory measures]
The 49T pulley has been changed to a stronger type.

Old

New
Fig. 49T pulley

Servicing

: When the aforementioned phenomenon occurs, replace the old type 49T pulley with the new type 49T
pulley.

-1/2-

6251-004 Rev. 1

Service Parts :

No.
1
2

Description

Part number

Old PULLEY, 49T

FS2-3493-030

New PULLEY, 49T

FS6-0864-000

Old WASTE TONER DRIVE ASSEMBLY FG5-8721-070

New WASTE TONER DRIVE ASSEMBLY FG5-8721-080

Qty

0
1
1
0
0
1
1 0

Interchangeability

P.C.

-- -- -- -- -- -- -- --

280-13

No Yes
No Yes

280-

Affected machines (Japanese version)

NP6251
NHU00039 and later
NGT00005 and later
NJE00001 and later

Affected machines (LPS version)

NP6251
CJB00701 and later
DJB00283 and later

-2/2-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model :

NP6251

6251-005 Rev. 1

No.:

(FF-T01-H2-000004-01)
DATE:

27.11.98

Location

HOLDING TRAY ASSEMBLY/SIDE GUIDE PLATE ASSEMBLY

Subject

ERRONEOUS INDICATION OF JAMS AT DUPLEXING UNIT

Reason

A circuit for removing electrical noise has been added to prevent erroneous indication of jam in the
duplexing unit for that cause.

Details

[Phenomenon]
Erroneous indication, Remove jammed paper from the unit
actually occurred.

, is displayed while no jam has

[Cause]
Malfunction of the recycle motor due to electrical noise causes the above symptom.
[Factory measure]
1. A circuit to remove the noise has been added to the holding tray driver PCB.
2. Grounding wire has been added to the side cable.
3. Grounding wire has been added to the motor cable.
4. Grounding wire has been added to the connect cable.
Servicing

: Replace all the parts shown below simultaneously when the above symptom occurs.
Item
HOLDING TRAY DRIVER
PCB ASSEMBLY

Part Number
FG5-8758-020

Quantity
1

Remarks

CABLE, SIDE

FG5-5022-020

CABLE, MOTOR

FG5-5023-020

CABLE, CONNECT

FG5-5024-020

TIE, CABLE

WT2-5041-000

Secure the motor cable to the motor cable

mount.

CLIP, CABLE

WT2-5178-000

Secure the motor cable to the side guide mount.

TIE, CABLE

WT2-0300-000

Secure the side connect cable to the side guide

mount.

For the NP6251

-1/5-

6251-005 Rev. 1

1. Location for replacement parts

The figure shows the location for parts to be replaced and cable connections with the side guide
mount detached from the holding tray assembly and the side guide plate (rear) detached from the
side guide mount.
The method for installing cables is described on the next page.

Additional part

Tighten the ground

wire terminal of the
motor cable along
with the screw.

Motor cable
Side guide plate
(rear) assembly

Side guide mount

Side cable

Additional

Connect cable

Holding tray driver PCB

Holding tray assembly

Tighten the ground wire terminal of the

connect cable along with the screw.
Fig. 1 Location for replacement parts

-2/5-

6251-005 Rev. 1
2. Side guide plate (rear)

Installing the motor cable to the side guide plate (rear) (see Fig. 2)

Connect the connector of the cable to the PI sensor.

Temporarily clamp the cable ties at two locations of the cable and insert them into the respective
holes in the metal plate.

Tighten the cable ties while avoiding too much slack in cable (cut excess length of the cable ties).

Insert the cable through the edge saddle.

Connect the connector of the cable to the motor.

Ground wire terminal of the cable along with the metal plate on the side guide plate (rear).
Motor

PI Sensor

Motor cable
Metal plate

Edge saddle
Cable ties
Ground wire
terminal

Rear view

Side guide plate (rear)

Fig. 2 Side guide plate (rear)

3. Side guide mount

Installing the motor cable and the side cable on to the side guide mount (see Fig. 3)

Mount the side guide plate (rear) to the side guide mount. Be sure to insert the motor cable into
the place as shown circled in Fig. 3.

Mount the side cable to the side guide mount.

Temporarily clamp the cable ties at three locations and insert them into the respective holes in the
side guide mount.

Tighten the cable ties while avoiding too much slack in cable (cut excess length of the cable ties).

Connect the connector of the motor cable and the side cable.

Temporarily clamp the cable ties at two locations of the motor cable.

Use screws to firmly retain the cable ties in position.

Tighten the cable ties while avoiding too much slack in cable at the part in the circle in Fig. 3 (cut
excess length of the cable ties).

-3/5-

6251-005 Rev. 1

Locking wire saddles

(locations parts)

Motor cable

Side cable

Route the motor cable here.

Cable ties (two locations)

Fig. 3 Side guide mount

Service Parts :

No.
1

Description

4
5
6

FG5-5022-020

*1

1 0

FG5-5023-020

*1

1
0
0
1
1
0
0
1
1
0
0
1

*1

Old
New MOUNT, MOTOR

Qty

Old
New CABLE, SIDE LIMIT

Interchangeability

Part number

Old
New CABLE, CONNECT

FG5-5024-020

Old HOLDING TRAY DRIVER PCB ASSY

FG5-8758-000

New HOLDING TRAY DRIVER PCB ASSY

FG5-8758-020

Old SIDE LIMIT ASSY

FG5-4422-040

New SIDE LIMIT ASSY

FG5-4422-070

Old HOLDING TRAY ASSEMBLY

FG5-8666-000

P.C. *1

-- -- -- -- -- -- -- -- --

338338-

0 1
338-

0 1

New HOLDING TRAY ASSEMBLY

FG5-8666-110
*1: Interchangeable only when all the parts are replaced simultaneously.

*1

No Yes

*3
No Yes

335-21
338338-

-4/5-

6251-005 Rev. 1

Affected machines:
NHU 00081 and later
NGT 00005 and later
NJE 00161 and later

Affected machines (LPS version):

NP6251
CJB 15406 and later
DJB 11456 and later

-5/5-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model :

NP6251

6251-006 Rev. 2

No.:

(FF-T01-H2-000010-01)
10.08.99

DATE:

Location

DC CONTROLLER PCB

Subject

UPDATING PROM PROGRAM (VERSION 4 AND VERSION 7)

Reason

The PROM program has been updated by changing specifications and removing bugs.

Details

<Modifications in Ver. 7>

Specifications
No.

Item

Description

Changing a message

In previous versions, the message upon recovery from an interrupt made

during RDF copying mode reads: "Start with the first page original."
Since there is no need for starting with the first page original, the message
has been changed to read: "Press the Start key."

Changing the specifications Previous versions do not accept a number higher than the limit in the
as to the limit in the
number of copies that can be requested. (The limit is set using COPY_LIM
number of copies requested in service mode *5*.)
Version 7 accepts such an input, but displays an alarm message in response
to a press on the Copy key, prompting the user to enter an appropriate
number for the number of copies to request.

Changing the method of

counting two-sided copies

The method of counting two-sided copies for the Copy Data Controller-A1
has been changed so that the total copy count is the result of "one-sided
copy count+two-sided copy count 2."

Changing the sequence of

handling manually fed
sheets

Previous versions compute the length of the first sheet (manually fed freesize paper), and uses the result to control the second and subsequent
copies.
Version 7 uses the same sequence used to control the first copy for the
second and subsequent copies to control copying operation.

Adding cleaning mode to

service mode

A new mode (wire cleaning mode) has been added as WIRE_CLN to

service mode *4*. In the mode, all corona wires are cleaned simultaneously
and five times in sequence (3 min).
WIRE_CLN:

0
1

OFF
ON

-1/6-

6251-006 Rev. 2
No.

Item

Description

Changing the specifications The specifications used to control the LED of the side deck have been
for the side deck unit LED changed so that
LED ON:
Deck open and lifter motor off
LED OFF:
Deck closed and lifter motor off
(The LED is also off while the lifter motor is on during
copying operation.)
LED blinking:
Blinking while the lifter motor is on

Increasing the effective

By way of preventing cracks in the LCD on the control panel, the area of
area of buttons on the LCD buttons within which a press is recognized has been increased:
"Reduce/Direct/Enlarge, Paper Select" on the standard screen (part of
Extended Functions mode) and "Close" on the Extended Functions Mode
screen.

Changing the notation of

Direct (100%) key

In previous versions, the notation used to represent 100% copying is

"DIRECT."
In version 8, the English ROM and Inch-configuration combination uses
the notation "DIRECT," while the English ROM and A-, AB-, or AB/Inchconfiguration combination uses the notation "1:1."
Other combinations use their appropriate language notations.

Complying with Energy

Star Tire2

The following changes have been made to comply with the requirements of
Energy Star Tire2:
1) Default mode is now "from one-sided original to one-sided copy"
instead of "from one-sided original to two-sided copy."
However, default mode for Inch-configuration remains the same as
"from one-sided original to two-sided copy." The notation 2SIDE_SL in
service mode *5* is disabled and dimmed.
2) New function which enables a switch-over to low-power consumption
mode has been added.
If no operation is initiated for a specific period of time after the end of a
job or a key operation, a switch-over is automatically made to lowpower consumption mode. An item has been added to user mode timer
settings to enable changing of the time after which a switch-over is
made to low-power consumption mode.
The time may be set between 10 min and 4 hr; in 5-min increments
between 10 and 20 min; in 10-min increments between 30 and 50 min;
in 30-min increments between 1 and 2 hr; 3 or 4 hr thereafter. Initially,
the time is set to 15 min.
3) Changing the auto-power off time settings.
The range of time that may be set is now "between 10 min and 4 hr"
instead of "10 min and 24 hr."
The time may be set in 5-min increments between 10 and 20 min; in 10min increments between 30 and 50 min; and in 30-min increments
between 1 and 2 hr; and 3 or 4 hr between 3 and 4 hr.

-2/6-

6251-006 Rev. 2
No.
9

Item
Complying with Energy
Star Tire2
(Contd.)

Description
So that models not designed for Energy Start Tire2 may also use the
updated ROM (Ver. 7), a DIP SW has been added to the DC controller
PCB to enable selection of Energy Star Tire2 compliance or noncompliance. (See the diagram below.)
For this reason, it is important to find out whether or not the model is
designed for Energy Start Tire2 before replacing the DC controller PCB.
The use of an updated ROM on a DC controller PCB of previous version
will not update the machine to accommodate Energy Star Tire2.
DC Controller PCB Available as a Temporary Measure
A DIP switch (DIPSW 102) consisting of two circuits has been added to
the existing DC controller PCB.
Compliance/Non-Compliance with Energy Star Tire2
Bit 1 of SW102
ON
OFF

Energy Star Tire2

Selects compliance
Selects non-compliance

Note that bit 2 is not used.

ON
1 2

SW102

DC Controller PCB (for temporary use)

DC Controller PCB Available as a Permanent Measure
The change made provides four circuits instead of three for a DIP switch
(DIPSW101) on the DC Controller PCB.
Allows selection of compliance or non-compliance with Energy Star
Tire2.
Bit 4 on SW101
ON
OFF

Energy Star Tire2

Selects compliance
Selects non-compliance

Note that bits 1 through 3 possess their previous functions, and are set
to suit the site of installation.

ON

1 2 3 4

SW101

DC Controller PCB (for permanent use)

-3/6-

6251-006 Rev. 2

Bug corrections
No.

Item

Description

Correcting the weekly

timer function

In previous versions, the weekly timer function fails on the ID Input screen
used to make ID mode settings. The contributing factor for the problem
has been removed.

Correcting the cover mode In previous versions, the machine picks up paper from a cassette not
function
containing the cover pages, stops the paper at the registration roller, and
resets itself under the following sequential conditions:
Cover mode is selected.
The selected cassette runs out of cover pages.
The selected cassette is replenished with cover pages.
The Copy start key is pressed.

Correcting RDF
malfunction

Previous versions fail to deliver an original remaining on the copyboard

glass to the RDF tray if a jam occurs during the delivery of the last copy to
the sorter.

Correcting image faults

Image faults (dirty image) occur on images on the backs of copies made on
paper larger than the originals in "two-sided original to two-sided copy"
and "punched hole erase" modes.

Correcting problem
encountered in use of ID
number

In the situation of using the copier machine with the Copy Data ControllerA1 with its own power supply independent from the one for the copier, the
Controller retains the ID number inputted previously even after the power
for the machine main body is cut off. When the machine main body is
turned on again, a new ID number is not accepted since the Copy Data
Controller-A1 determines that an ID number acceptance has been already
made. This problem has been corrected.

Correcting a message

The jam icon appearing in front of the message "Insert Control Card" has
been removed.

Correcting a bug

If the Start key is pressed for a single original in "from one-sided original to
two-sided copy" mode using the RDF, the machine indicates the message
"Place Two or More Originals," and stops while issuing an alarm.
In response, if the Reset key is pressed or the original is removed and then
placed and the number of copies requested is changed, the motor will start
and continue to rotate for 50 sec without copying when the Start key is
pressed.
The software has been revised to correct the problem.

Correcting the message

display mechanism

Previous versions indicate the message "Remove Paper from Feeder" in

response to suspension of operation caused by an overstacking condition in
"feeder manual feed +non-sort stack" mode.
Since no paper is actually delivered to the feeder, the software is revised to
prevent the indication of this message. (The message, however, will be
indicated if the feeder is opened and then closed after suspension of
operation caused by an overstacking condition.)

Correcting the machine

stoppage mechanism

In case of a machine stoppage because of the absence of toner in "feeder

manual" mode, previous versions indicate the message "Press Start Key"
when the machine is replenished with toner. But the key pressing operation
is disabled because the original has been delivered. And the machine does
not initiate auto-start even when an original is set in the feeder manual feed
slot. This problem of inhibiting the continuation of the ongoing job has
been corrected.

-4/6-

6251-006 Rev. 2

Accommodating New Stapler Models

No.
1

Servicing

Item

Description

Accommodating new
stapler sorter models

The software has been revised to enable the use of the Stapler SorterE3/J1/K1. The new models are capable of holding 50 (instead of 25) sheets
of large size paper, and the software has been duly revised to accommodate
the increase. (Ver. 7 puts the limit to 50 when operations involve the use of
a new model.)

: Whenever replacing the EPROM or the DC controller PCB, be sure to disconnect the power plug from
the outlet before servicing the machine.

Service Parts :

Part number

Qty

Interchangeability

Old EP-ROM

FF3-2369-060

10

*1

New EP-ROM

FF3-2369-070

01

Old EP-ROM

FF3-2370-060

10

New EP-ROM

FF3-2370-070

01

Old EP-ROM

FF3-2371-00G

10

New EP-ROM

FF3-2371-07G

01

Old EP-ROM

FF3-2372-00G

10

New EP-ROM

FF3-2372-07G

01

Old EP-ROM

FF3-2373-00G

10

New EP-ROM

FF3-2373-07G

01

Old EP-ROM

FF3-2374-00G

10

New EP-ROM

FF3-2374-07G

01

Old EP-ROM

FF3-2375-00G

10

New EP-ROM

FF3-2375-07G

01

Old EP-ROM

FF3-2376-00G

10

New EP-ROM

FF3-2376-07G

01

Old EP-ROM

FF3-2379-000

10

New EP-ROM

FF3-2379-070

01

Old EP-ROM

FF3-2380-000

10

New EP-ROM

FF3-2380-070

01

No.
1

10

Description

P.C.

-- -- -- -- -- -- -- --

930-1

930-2

*1

930-1

930-2

*1

930-1

930-2

*1

930-1

930-2

*1

930-1

930-2

*1: Interchangeable by replacing all 2 parts at the same time.

-5/6-

6251-006 Rev. 2

No.

Description

Part number

Qty

11

Old DC CONTROLLER PCB ASSY (AMS)

FG5-9825-020

10

New DC CONTROLLER PCB ASSY (AMS)

FG5-9825-030

01

Old DC CONTROLLER PCB ASSY (FRE)

FG5-9313-05G

10

New DC CONTROLLER PCB ASSY (FRE)

FG5-9313-06G

01

Old DC CONTROLLER PCB ASSY (GER)

FG5-9314-05G

10

New DC CONTROLLER PCB ASSY (GER)

FG5-9314-06G

01

Old DC CONTROLLER PCB ASSY (ITA)

FG5-9315-05G

10

New DC CONTROLLER PCB ASSY (ITA)

FG5-9315-06G

01

Old DC CONTROLLER PCB ASSY

FG5-9317-050

10

New DC CONTROLLER PCB ASSY

FG5-9317-060

01

12

13

14

15

Interchangeability
No Yes

No Yes

No Yes

No Yes

No Yes

P.C.

-- -- -- -- -- -- -- --

930-

930-

930-

930-

930-

Affected machines (LPS version):

NP6251 (version 7)
CJB 01409 and later
DJB 00321 and later

-6/6-

SERVICE BULLETIN

COPIER

Issued by Canon Europa N.V.

MODEL:

SUBJECT:

NP6251

No.:

6251-007 Rev. 1
(A9800572-02)
Date: 10.08.99

HEATER LAMP/CANON GIESSEN MADE MACHINE

There are discrepancies between the configuration of the Canon Giessen made machine and the
documentation in the Parts Catalog. Since the specifications of the Canon Giessen made machine to
comply with the radio interference controls were not determined in time for the initial edition of the Parts
Catalog, inclusion of the information from that edition was not possible.
From the first mass production machine of the Canon Giessen made 220V/240V machines, two
heaters have been installed to comply with the flicker and harmonic controls which are part of the radio
interference controls.
The major differences in part numbers between the Parts Catalog and the Canon Giessen made
220/240V machine are listed in the table below.
Description
Heater H1
Heater H2
Fixing unit
AC driver
DC power supply
Lamp regulator
DC Controller PCB Assy

Parts Catalog
FH7-4441-000
---FG5-8639-000
FG5-8864-000
FG5-4510-030
FH3-7173-000
FG5-9312-000

GSN 220V/240V
FH7-4551-000
FH7-4552-000
FG5-9819-000
FG6-0036-020
FG6-1572-000
FH3-7205-000
FG5-9825-030

Qty
1
1
1
1
1
1
1

Note: The way to mount the heaters is the same as the way they are mounted for 100V/115V/120V
machines.
Next time the Parts Catalog is revised, we will update it with the above information.

Service Bulletin
Important

Model :

COPIER

Issued by Canon Europa N.V.

NP6251

No.:
DATE:

6251-008 Rev. 2
(FF-T01-H2-000014-01)
23.10.98

Location

HOLDING TRAY ASSEMBLY

Subject

WRAPPING OF COPY PAPER AROUND TRANSFER/SEPARATION CORONA ASSEMBLY

Reason

When a jam occurs in the holding tray assembly, the paper can at times get trapped along the joint of
the transfer/separation corona assembly. To prevent this problem, a guide has been added to the center
of the holding tray assembly (along its longer side).

Details

<Phenomenon>
A jam occurs in the holding tray assembly. When the paper gets trapped along the joint of the
transfer/separation corona assembly and copying is continued, leakage can lead to a serious quality
problem.
<Cause>
When making a double-sided copy, a jam is likely to occur if a sheet stacked on the holding tray
assembly curls greatly. When the fixing/feeding unit is slid out/in in this condition, the base plate of
the unit can hook the curled paper, causing the paper to get trapped along the joint between the
transfer/separation corona assembly and the main frame.
<Factory measure>
An upper guide is added to the holding tray assembly. (See Figure 1.)

Servicing

: If the machine does not have an upper guide on its holding tray assembly, be sure to install the holding
tray upper guide unit as follows. (The upper guide unit contains the parts shown in the table below.)

-1/3-

6251-008 Rev. 2

List of components (upper guide unit)

No.

Description

Part number

Qty

Remarks

UPPER GUIDE, HOLDING TRAY

FB2-8522-000

RETAINER, UPPER GUIDE

FB2-8523-000

UPPER GUIDE UNIT

RETAINER, LOWER, UPPER GUIDE

FB2-8524-000

FG6-3412

SCREW

XA9-0628-000

Installing the Upper guide Unit

1. Open the front cover, and slide out the holding tray assembly to the front.
2. Insert the holding tray upper guide into the hole of the roller mount found at the center of the inlet
guide assembly.
3. Fit the upper guide retainer to the holding tray upper guide.
4. Fit the upper guide lower retainer to the upper guide from under the holding tray upper guide, and
secure it in place with screws.
The upper guide lower retainer has its own orientation. Be sure to fit it on the upper guide retainer
in advance. It cannot be mounted unless it is oriented correctly.
Screw
Upper guide retainer
Holding tray upper guide

Roller mount

Upper guide lower retainer

Holding tray assembly

Figure 1 Location of the Holding Tray Upper Guide

-2/3-

6251-008 Rev. 2

Service Parts :

No.

Description

Part number

Old
New UPPER GUIDE, HOLDING TRAY

FB2-8522-000

Old
New RETAINER, UPPER GUIDE

FB2-8523-000

Old
New RETAINER, LOWER, UPPER GUIDE FB2-8524-000

Old

Qty

FG5-4405-210

New HOLDING TRAY ASSEMBLY

FG5-4405-300

Old HOLDING TRAY ASSEMBLY

FG5-8666-110

New HOLDING TRAY ASSEMBLY

FG5-8666-210

FG6-3412-000

0 1

New UNIT, UPPER GUIDE, HOLDING TRAY

*1

335-

*1

335-

*1

335-

0 1

Old HOLDING TRAY ASSEMBLY

Old

335-

0 1

1
0
0
1
1
0
0
1

*1

XA9-0628-000

P.C.

-- -- -- -- -- -- -- --

0 1

New SCREW, RS, M4x8

5

Interchangeability

0 1
No Yes

No Yes

335335-

*1:Interchangeable by replacing all 4 parts at the same time.

Affected Machines (LPS version) :
NP6251
CJB 15178 and later
DJB 11396 and later

Affected Machines (Japanese version) :

NP6251
PCV 00511 and later

-3/3-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model :

NP6251

No.:
DATE:

6251-009
(FF-T01-H2-000016-01)
24.07.98

Location

PHOTOSENSITIVE DRUM ASSEMBLY

Subject

MEASURES TO TAKE WHEN BLURRED IMAGES OCCUR

Reason

Notification is made here of the measures to take when blurred images caused by the photosensitive
drum occur.

Details

<Phenomenon>
Blurred images caused by the photosensitive drum may occur over time (smeared images: screen dot
reproduction faults, text sharpness faults).
<Cause>
Resistance is lowered due to moisture in the air for the film (on the drum surface) made by chemical
bonding of discharged materials to the organic matters in the toner ingredients. The lowered resistance
causes the charge on the drum surface to shift sideways with the consequence of smearing and
blurring of images.

Servicing

: If any of the following symptoms caused by the photosensitive drum occur in the field, use the drumcleaning powder (CK-0429) and follow the cleaning procedure described below. Also, when replacing
the cleaning blade (standard for periodical replacement is 500,000 copies), check the image; in case of
the similar symptoms, perform the drum cleaning by following the same procedure.
<Symptoms>
Vertical band unevenness on half tones and screen dot images with a corresponding unevenness on
the photosensitive drum.
Blurred images conceivably attributed to the photosensitive drum (because no other abnormality
can be found).

-1/2-

6251-009

<Cleaning procedure>
1) Take the photosensitive drum from the process unit. (For instructions, see the Service Manual.)
2) Pour 0.2 to 03 g of drum cleaning powder (CK-0429) on lint-free paper, and moisten the lint-free
paper with 5 to 10 cc of alcohol.
3) While forcing the lint-free paper against the surface of the photosensitive drum, move it back and
forth in the drum axial direction as if to wipe its surface. (At this time, keep the width of the
strokes to 5 to 10 cm in the peripheral direction of the drum, and move back and forth the lint-fee
paper about 15 to 20 times.)
4) When the alcohol has evaporated, dry wipe the surface of the photosensitive drum with new lintfree paper.
If the surface is still uneven, go back to step 3). (Increase the strokes as necessary.)
5) Rotate the drum over (5 to 10 cm), and repeat steps 2) to 4). Repeat until the entire surface of the
drum has been covered.
<Notes for servicing>
Adhered foreign matters cannot be removed just with solvent (alcohol); always be sure to use
cleaning powder (CK-0429).
Clean the photosensitive drum before replacing the cleaning blade.
Evenly wipe from the front side end of the photosensitive drum to the rear side end.
When performing Step 3, if there is too much drum cleaning powder or much of the alcohol has
evaporated, add more alcohol to the lint free paper. If it seems there is not enough drum-cleaning
powder, add to the lint free paper as required.
After dry wiping the drum, be sure to check that no drum cleaning powder remains on the drum.

-2/2-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Important

Model :

NP6251

6251-010

No.:

(FF-T01-H2-000018-01)
25.09.98

DATE:

Location

EXTERNAL COVER

Subject

IMPROVING SAFETY

Reason

A protective sheet will be attached to the upper left stay so as to prevent intrusion of conducting
objects (metal chain, etc.) through the gap between the vertical size plate and the control panel.

Details

<Symptoms>
If a conducting object (e.g., chain or slender objets) drops through the gap between the vertical size
plate and the control panel, it can come into contact with the electrode of the scanning lamp.
<Cause>
A spacer was added under the vertical size plate to accommodate the change of the thickness of the
copyboard glass from 3 to 4 mm. As a result, the gap between the vertical size plate and the control
panel has increased to allow intrusion of objects. The problem in question is not relevant to machines
with a 3-mm glass sheet.
<Factory measure>
A protective sheet will be attached to the upper let stay. (See Figure 1.)

Left tray cover

Vertical size plate
Spacer
Upper left stay

Reference points
for attachment

Protective sheet (doublesided adhesive tape where

shaded)

Figure 1 Location of the Factory Use Protective Sheet (for factory)

-1/3-

6251-010

Servicing

: If a protective sheet is not found in the upper left stay of the machine (i.e., if the machine's copyboard
glass is 4 mm in thickness), be sure to attach the protective sheet (FY1-1174) prepared for the field as
indicated in Figure 2.
The field use protective sheet (FY1-1174) is intended as a one-time measure, and will not be assigned
as a service part. In the near future, be sure to use the new protective sheet (FB4-9953; see Figure 1 for
its location).
If you have removed the control panel of a machine which was provided with a field use protective
sheet, make sure that the field use protective sheet is under the control panel.
Attaching the Field Use Protective Sheet
1. Remove the vertical size plate and the left stay cover.
2. Insert the protective sheet between the upper left stay and the control panel, and attach it to the
upper left stay according to the reference points indicated in Figure 2.
3. Mount the left stay cover and the vertical size plate.

Left tray cover

Vertical size plate
Spacer
Upper left stay

Reference points
for attachment

Protective sheet (doublesided adhesive tape where

shaded)

A gap is found here.

Figure 2 Location of the Field Use Protective Sheet

-2/3-

6251-010

Service Parts :

No.
1

Description

Part number

Qty

FB4-9953-000

0 1

Old
New SHEET, PROTECTION

Interchangeability

P.C.

-- -- -- -- -- -- -- --

Affected machines:
NP6251
220V PCV00511 and later
240V RBK00566 and later
Giessen factory
220V CJB02926 and later
240V DJB01046 and later

-3/3-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model :

NP6251

6251-011 Rev. 1

No.:

(FF-T01-H2-000022-01)
27.11.98

DATE:

Location

FIXING ASSEMBLY

Subject

OPEN CIRCUIT IN SUB THERMISTOR

Reason

The line used in the sub thermistor can suffer an open circuit, leading to 'E000'. To prevent this
problem, the sub thermistor will be changed to another type.

Details

<Symptom>
'E000' is indicated and in about 5 sec, the power switch turns Off.
<Cause>
The sub thermistor suffers an open circuit.
<Factory Measures>
The sub thermistor will be changed to a new type. (See the illustrations below.)

Connector (white)

Connector (yellow)

Change in the wire paths

[Old type]

[New type]

-1/2-

6251-011 Rev. 1

Servicing

: If the aforementioned problem occurs, replace the sub thermistor holder with a new type.

Service Parts :

No.
1

Description

Part number

Old HOLDER, THERMISTOR

FG5-8812-000

New HOLDER, THERMISTOR

FG5-8812-040

Qty

0
1
1 0

Interchangeability
No Yes

P.C.

-- -- -- -- -- -- -- --

810-44

Affected machines:
NP6251
220V

PCV 00441 and later

240V

RBK 00301 and later

Affected machines (LPS version):

NP6251
CJB 14081 and later
DJB 11396 and later

-2/2-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model

NP6251

6251-012 Rev. 2

No.:

(FF-T01-H2-000025-02)
10.12.99

DATE:

Location

INTERNAL MACHINE COMPONENTS, CASSETTE UPPER PICK-UP ASSEMBLY, CASSETTE

LOWER PICK-UP ASSEMBLY

Subject

POOR RISING OF LIFTER

Reason

To prevent poor rising of the lifter as the consequence of poor engagement of the cassette rail 16T gear
(fan-type) and the pick-up assembly lift plate gear, the related parts have been changed.

Details

<Phenomenon>
Lifter fails to rise.
<Cause>
Poor engagement due to warping of the 16T gear and jolting of the lift plate gear.
<Factory measure>

Addition of a reinforcement rib to the 16T gear. ( Fig. 1 )

Addition of a shim washer to the lift plate. ( Fig 2 )

Addition of a shim washer to the cassette pick-up assembly. ( Fig. 2 )

[Old type]

[New type]
Fig. 1 16T gear

-1/2-

6251-012 Rev. 2

Shim washer (added)

Lift plate
Shim washer (added)

Fig. 2 Cassette pick-up assembly

Servicing

: In case the above phenomenon occurs, change the 16T gear and the lift plate with the new types, and at
the same time add a shim washer ( 0.6mm thick ) to the cassette pick-up assembly.

Service Parts :

No.
1

Description

Part number

Qty

Old GEAR, 16T

FB2-7882-030

40

New GEAR, 16T

FB2-7882-050

04

Old PLATE, LIFT

FF5-3063-000

10

New PLATE, LIFT

FF5-3063-030

01

Old
New SHIM

Interchangeability
No Yes

No Yes

P.C.

-- -- -- -- -- -- -- --

104-

310-, 311-

310-, 311XD1-1106-216

01

Affected machines:

220V:
240V:

NP6251
PCV00515 and later
RBK00816 and later

Affected machines (LPS version):

NP6251
CJB16301 and later
DJB13296 and later

-2/2-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model

NP6251

6251-013 Rev. 1

No.:

(FF-T01-H2-000027-01)
10.12.99

DATE:

Location

HOPPER ASSEMBLY

Subject

PREVENTING DEFORMATION OF STIRRING SPRING

Reason

Changing the shape of the stirring spring in order to prevent "E020" indication due to a deformation of
the stirring spring

Details

<Symptom>
"E020" indication
<Cause>
The hopper toner sensor fails to perform toner level detection correctly due to a deformation of the
stirring spring over its use life.
<Factory measure>
Change the shape of the stirring spring so that this part which has been a one-piece unit is now
subdivided into three separate parts.
Stirring spring

Stirring spring holder

Stirring spring separator

E ring (eliminated)

Screw (used in common)

Screw (eliminated)
Washer
[Old parts]

[New parts]

Fig. 1 Before and after changing to the new parts

-1/3-

6251-013 Rev. 1

Servicing

: When the aforementioned symptom is noted, replace the stirring spring or the hopper assembly to the
modified types.
In addition to conforming to this procedure, take precautions to avoid toner spills from the hopper
assembly upon replacing the stirring spring since this spring is used inside the hopper.
Special precautions to take in installing the new parts (see Fig. 2)
1. Insert the protruding point of the stirring spring separator onto the crevice point of the stirring
spring holder.
2. Push the stirring rod into the hole of the shaft until it stops, and fasten with a screw.

Crevice point
Protruding point

Screw

Stirring rod

Fig. 2 Installing the new parts

-2/3-

6251-013 Rev. 1

Service Parts :

P.C.

Part number

Qty

Interchangeability

Old SPRING, STIRRING

FB2-6979-000

10

*1

620-

New SPRING, STIRRING

FB2-8525-000

01

Old SPRING, STIRRING

FB2-6979-000

10

*1

620-

New HOLDER, SPRING, STIRRING

FB2-8526-000

01

Old SPRING, STIRRING

FB2-6979-000

10

*1

620-

New WASHER

FB2-8527-000

01

Old SCREW, M3 x10

XB1-2301-009

10

*1

620-

XD2-1100-502

32

*1

620-

Old HOPPER ASSEMBLY

FG5-4387-130

10

New HOPPER ASSEMBLY

FG5-4387-150

01

Old HOPPER ASSEMBLY

FG5-8656-040

10

New HOPPER ASSEMBLY

FG5-8656-090

01

Old HOPPER ASSEMBLY

FG5-8808-000

10

New HOPPER ASSEMBLY

FG5-8808-100

01

Old HOPPER ASSEMBLY

FG5-8868-000

10

New HOPPER ASSEMBLY

FG5-8868-050

01

No.

Description

-- -- -- -- -- -- -- -- --

New
5

Old RING, E
New

No Yes

No Yes

No Yes

No Yes

620620620620-

*1: Interchangeable by replacing all five parts at the same time.

Affected machines:

220V
240V

NP6251
PCV00511 and later
RBK00570 and later

Affected machines (LPS version):

NP6251
CJB15576 and later
DJB12206 and later

-3/3-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model

NP6251

No.:

6251-014 Rev. 2
(FF-T01-H2-000029-02)

DATE:

10.12.99

Location

MAIN DRIVE ASSEMBLY

Subject

MECHANISM TO DETECT FRAGMENTS OF PAPER REMAINING AT FIXING/DELIVERY

UNIT REAR SIDE

Reason

Papers jammed at the holding tray assembly may be pinched in the contact section of the
transfer/separation corona assembly; a mechanism has been added to detect this condition. For
information on preventing jams at the holding tray assembly, see Service Bulletin 6251-008 Rev. 2.

Details

A microswitch for jam paper detection has been installed near the main unit side contact section (main
drive assembly) of the transfer/separation corona assembly. This microswitch displays error code
E013* upon detecting jammed papers.
*: E013 code originally served the purpose of detecting waste toner feedscrew error. Now, this code is
also used to detect paper jams.

Servicing

: The position and installation procedure for the paper jam detection mechanism are shown below.
<Installation position>
Remove the transfer assembly high voltage connector (FH2-9164-000) at the rear of the high voltage
transformer PCB assembly and install the new part at this position. (See Fig. 1.)

High voltage transformer

PCB assembly
High voltage connector

Fig. 1 High voltage connector position

-1/3-

6251-014 Rev. 2

<Procedure>
1. Install the new parts as shown in the figure below (Fig. 2). This part is called the high voltage
connector unit.

Insert the shaft section of the flag (FB2-8521) into the hole (2mm diameter) of the flag holder
(FB2-8520).

Be sure the installation direction of the microswitch of the high-voltage SW cable (FG6-3420) is
correct.

After installing all new parts, check that the flag (FG2-8521) moves smoothly and presses the
microswitch.
FH2-9230
FB2-8520

FB2-8521
FG6-3420

High voltage connector

[Old]

XB1-2400-609

High voltage connector unit

[New]
Fig. 2 High voltage connector

2. Remove the fixing/waste toner drive assembly. (See the Service Manual for details of how to
remove the unit.)
3. Remove the high voltage connector unit.
4. Install the high voltage connector unit at the place where the transfer high voltage connector was
installed.
5. Remove the connector J780 of the waste toner relay cable (FG5-5045-000) connected to the
microswitch (MSW4) for the waste toner feedscrew locking condition. (See Fig. 3.)
6. Connect the cable connected to the microswitch of the high voltage connector unit between the two
middle connectors of the connector J780 (which were formerly directly joined) removed in Step 5.
(See Fig. 3.)

MSW4

Connector here is
connected between
the two middle
connectors of the
connector J780

FG5-5045

J780
Fig. 3 Microswitch wiring

7. Reinstall the removed parts at their original locations.

-2/3-

6251-014 Rev. 2

Service Parts :

No.
1

Description

FB2-8520-020

FB2-8521-000

Interchangeability

P.C.

-- -- -- -- -- -- -- -- --

*1

250-

*1

250-

*1

250-

*1

250-

*1

250-

01

Old
New FLAG

Qty

Old
New HOLDER, FLAG

Part number

01

Old
New CABLE, HIGH VOLTAGE SW

FG6-3420-000

01

Old CONNECTOR, HIGH VOLTAGE

FH2-9164-000

10

New CONNECTOR, HIGH VOLTAGE

FH2-9230-000

01

Old
New SCREW, MACHINE M46

XB1-2400-609

02

Old MAIN DRIVE ASSEMBLY

FG5-4457-100

10

New MAIN DRIVE ASSEMBLY

FG5-4457-220

01

Old MAIN DRIVE ASSEMBLY

FG5-8718-000

10

New MAIN DRIVE ASSEMBLY

FG5-8718-090

01

No Yes

No Yes

250

250-

*1: Interchangeable by replacing all five parts at the same time.

Affected machines:

220V
240V

NP6251
PCV00676 and later
PJY00001 and later
RBK00816 and later

Affected machines (LPS version):

NP6251
CJB16301 and later
DJB13296 and later

-3/3-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model

NP6251

No.:

6251-015
(FF-T01-H2-000031-01)

DATE:

08.01.99

Location

FRONT END PLATE

Subject

SOILING OF LENS AND IMPROVEMENT TO FACILITATE REPLACEMENT OF AIR FILTER

Reason

Air filter has been changed to prevent poor image from soiling of the lens. And along with this
change, the shape of the inner cover (left) has been changed to facilitate replacing the air filter in the
field.

Details

<Symptom>
Light image
<Cause>
If the machine is located in a place where there is a lot of dust, the dust collects inside the lens unit,
and a large amount adheres to the lens surface. As a result of this, the amount of light from the original
illumination lamp increases to result in a light image.
<Factory measure>
To reduce the amount of dust inside the machine, the air filter has been changed. Also, the shape of
the inner cover (left) has been changed to make possible replacing the air filter without the need to
remove the inner cover (left).

-1/3-

6251-015

Servicing

: When the aforementioned problem occurs, or when problem is anticipated with certain machines,
replace both the inner cover (left) and the air filters with the new parts. (See Fig. 1)

Air Filter
(FB4-6224)

Air Filter

Air Filter (Electrostatic)

(FB4-6225)
Inner Cover (Left)
(FF5-7571)

Inner Cover (Left)*1

New

Old
Air Filter U*2
(FF5-7572)

Rim

View A

*1. Inner cover (left) includes an air

filter.
*2. Air filter U includes an air filter
and electrostatic air filter.

Section of View A
Fig. 1 Old and New parts

Precautions to take in installing the air filter U (FF5-7572) to the inner cover (left) (FF5-7571) are

listed below.
1. Position the air filter U in such a way that the filter can be attached on the top and the rim of the
filter is positioned toward you. (See Fig. 1)
2. The farther end of the air filter U and the section provided with the rim is to be inserted to the slot
of the inner cover shown shaded in View A.

-2/3-

6251-015

Service Parts :

No.
1

Description
Old
New COVER, LEFT

FF5-7572-000

Old
New FILTER, AIR

FF5-7571-000

Old
New FILTER, AIR

Part number

FB4-6224-000

Old
New ELECTROSTATIC FILTER, AIR

FB4-6225-000

Qty

Interchangeability

P.C.

-- -- -- -- -- -- -- --

*1

101-

*1

101-

0 1

0 1

101-

0 1

101-

0 1

*1: Interchangeable by replacing the two parts at the same time.

-3/3-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model

NP6251

No.:

6251-016 Rev. 1
(FF-T01-H2-000033-01)

DATE:

10.12.99

Location

CASSETTE

Subject

CORRECTING PROBLEMS WITH CASSETTE AND IMPROVING EASE OF ITS USE

Reason

Measures have been taken to prevent damage to the handle latch, damage to the release arm, and
displacement of the spring for the tab of the latch and to prevent wrong setting of the paper width.

Details

<Symptom>
1. The cassette is not locked when it is closed (possibly damaging the handle latch).
2. The cassette is not locked when it is closed (possibly damaging the release arm).
3. The torsion spring used in enabling to push the tab on the front side size plate becomes displaced.
4. The control panel indicates an Inch-size paper when an AB-size paper is selected.
<Cause>
1. The strength of the handle latch is not adequate.
2. The strength of the release arm is not adequate.
3. If the locking plate of the front side size plate does not fit into the positioning slot smoothly, one
may try to forcefully move the latch provided with a tab. The latch will then go completely past
where it should normally stop with the result of displacing the torsion spring used for the tab of the
latch.
4. The paper size positioning slots for the AB papers and that for the Inch papers are in proximity to
each other inside the cassette. As such, the front side size plate can inadvertently be positioned
into the Inch-size positioning slot.

-1/5-

6251-016 Rev. 1

<Factory measure>
1. Change the shape of the handle latch to increase its strength. (Figure 1)
Reinforced

New type (modification in shaded area)

Old type
Figure 1 Handle latch

2. Use POM instead of ABS as the material for the release arm to increase its strength.

Identified as "POM" above

the part No. notation.

FB1-8478-T1

POM
FB1-8478-T1

Old type

New type
Figure 2 Release arm

-2/5-

6251-016 Rev. 1

3. A bend-up is provided on the front side size plate so as to keep the latch, while pushing on the tab,
from going past the normal position. To accommodate the change, ribs have been added, thereby
preventing contact of the hand with the bend-up. (Figures 3 and 4)
Bend-up

New type (modification in shaded area)

Old type

Figure 3 Front side size plate

Added ribs

Old type

New type (modification in shaded area)

Figure 4 Tab for the latch

4. Sheet (Figure 5) to prevent the use of an Inch-size paper (when selecting an AB-size paper) has
been included in the packing for the copier.

Figure 5 Sheet (for use in preventing Inch positioning;

4 sheets in one)

Servicing

: If any of the problems is noted, be sure to perform the following:

1. Damage to the handle latch
Replace the handle latch (FB2-7756) with the new type.
2. Damage to the release arm
Replace the release arm (FB1-8478) with the new type.
3. Displacement of the torsion spring
Replace the latch (FB1-8699) with its tab and the front side size plate (FF5-1510) with the new
type.
4. Wrong setting of the paper width
If the user is not using Inch papers, attach the sheet (FB3-8711) for preventing wrong paper width
setting on the inside of the cassette.
For instructions, see the procedure that follows or the Installation Procedure included in the
packing for the copier.

-3/5-

6251-016 Rev. 1

<Procedure for sticking the sheet on the inside of the cassette>

1. Position the front side size plate to the slot marked A (STMT-R) on the paper guide plate of the
cassette.
2. Peel off the paper that will separate from the protective sheet and affix this sheet by using the front
side of the slot marked A as reference and cover the slots marked D, F, H, K, and L, in achieving
the affixing requirements.
Caution:
1. Make sure that the protective sheet is affixed in such a way that it is firmly pressed to the paper
guide plate of the cassette with no bulges.
2. Do not accidentally cover the slot marked A because this slot is to be used for registration of the
paper width standard value.
*Affix the protective sheet by
using the front side of the slot
marked A as a reference.

Protective sheet

Front side size plate

Cassette

Fig. 6 Affixing position for the protective sheet

-4/5-

6251-016 Rev. 1

Service Parts :

No.
1

Description

Part number

Qty

Old LATCH, HANDLE

FB2-7756-000

10

New LATCH, HANDLE

FB2-7756-020

01

Old LATCH

FB1-8699-000

10

New LATCH

FB1-8699-020

01

Old PLATE, SIZE, SIDE, FRONT

FF5-1510-000

10

New PLATE, SIZE, SIDE, FRONT

FF5-1510-030

01

Interchangeability
No Yes

P.C.

-- -- -- -- -- -- -- --

300

*1

300

*1

300

Old

300

New SHEET

FB3-8711-000

01

Old ARM, RELEASE

FB1-8478-020

10

New ARM, RELEASE

FB1-8478-030

01

No Yes

300

*1: Interchangeable by replacing the two parts at the same time.

Affected machines (LPS version):

NP6251
CJB00001 and later
DJB00001 and later

-5/5-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Important

Model

NP6251

No.:

6251-017 Rev. 1
(FF-T01-H2-000035-01)

DATE:

10.08.99

Location

FIXING ASSEMBLY

Subject

PROCEDURES TO PREVENT FALLING DOWN OF RETAINING SCREW FOR BUSHING

PLATE (THE PLATE FOR TAKING THE RECIPROCATING MOVEMENT)

Reason

To communicate field procedures to prevent quality problems due to falling down of the retaining
screw for the bushing plate that takes the reciprocating movement.

Details

It is possible that the screw which retains the fixing assembly bushing plate (the plate that takes the
reciprocating movement) loosen and detach as the result of vibration or heat. If the screw detaches, it
can in the worst case fall down into the space between the thermoswitch and the reciprocating shaft to
permit a short circuit. This is to communicate a procedure to follow with machines in the field to
prevent this problem.

Servicing

: During visits for servicing, replace the 6mm screw retaining the bushing plate with the 8mm screw,
and at the same time do the additional work of tightening the nut.
< Precautions to take in proceeding with the work >
1. Begin the work after the fixing assembly has adequately cooled down.
2. Be careful not to scratch the fixing roller or the fixing web.
3. Check the attached bushing plate for taking the reciprocating movement and replace it if found
cracked.

-1/4-

6251-017 Rev. 1

< Proceeding with the work >

1) Removing the fixing web
Refer to the service manual for the
procedure to follow in drawing out
the fixing/feeding unit and removing
the fixing web.

Fixing web

(front side)

2) Removing the flywheel mount

Remove the 2 screws [1], and
remove the flywheel mount.

Flywheel mount

[1]

3) Removing the flywheel

Remove one E ring [2], and
remove the flywheel.

[2]

Flywheel

4) Removing the heater support plate and the

heater cord guide
Remove the 2 screws [3] and remove the
heater support plate and the heater cord
guide.

[3]

Heater support
plate
Heater cord guide

-2/4-

6251-017 Rev. 1

5 ) Removing the connector and the faston

and removing the cable from the wire
saddles (2 locations)
Remove one connector [4] and the faston
[5]. Remove the cable from the 2 wire
saddles [6].

[4]

[6]

[5]

6) Removing the tension spring

attached to the inner side of the
drive support plate
Remove one end of the spring (at
front) which is hooked to the arm
guide plate.

Spring at front
Arm guide
plate

Drive support plate

Unhook this part

7) Removing the drive support plate

Remove the 2 screws [7] and
remove the drive support plate.
While removing the plate, be
careful not to deform the leftward
section where the screw is used to
retain the plate.

Drive support
plate

[7]

[7]

Do not deform
this section.

-3/4-

6251-017 Rev. 1

8) Replacing the retaining screw for the bushing plate (the plate that takes the reciprocating
movement) and tightening the nut.
Replace the retaining screw for the bushing plate (the plate that takes the reciprocating
movement) with the 8mm screw (XB1-2400-807), and lightly tighten it until there is no
play for the bushing plate.
With the screwdriver inserted into the screw, attach the nut (XB7-2100-409) to the screw
and tighten it firmly. While the nut is being tightened, restrain the movement of the screw
with the use of the screwdriver to prevent rotation of the screw.
Bushing plate for taking
the reciprocating movement
Nut (XB7-2100-409)

Screw (XB1-2400-807)

9) Assembly
Follow the procedure in reverse for assembly.
Service Parts :

No.
1

Description

Part number

Qty

Old SCREW, MACHINE M4x6

XB1-2400-609

10

New SCREW, M4x8

XB1-2400-807

01

Old
New NUT, HEX M4

Affected Machines (LPS version):

Interchangeability
No Yes

P.C.

-- -- -- -- -- -- -- --

811- or 810-

811- or 810XB7-2100-409

01

CJB 16301 and later

DJB 13016 and later

-4/4-

SERVICE BULLETIN

COPIER

Issued by Canon Europa N.V.

MODEL:

NP6251

No.:

6251-018

Date: 09.07.99

LOCATION:

FIXING UNIT

SUBJECT:

INTRODUCTION OF NEW TYPE UPPER FIXING ROLLER

REASON
OHP film, other than the Canon approved type, tends to jam in the fixing unit.
Jamming of OHP film in the fixing unit may cause the separation claws to damage the upper fixing
rollers soft coating.
To prevent this from happening, a new type of fixing roller is introduced and will be available in addition
to the currently used roller FB2-7200-000.

DETAILS
The new type roller has a hard layer which prevents, both, sticking of the OHP to the fixing roller and
digging of the separation claws into the surface of the roller.
It is noted that the image quality in the grey scale may differ with the new type roller; the soft roller type
has a better grey scale fixing.

SERVICING
If OHP film is frequently used and the upper fixing roller gets damaged, replace the originally used
upper fixing roller (FB2-7200-000) with the new type roller (FB4-2545-00E).

SERVICE PART
DESCRIPTION

PART NO

Q'TY

FB4-2545-00E

01

O
N UPPER FIXING ROLLER

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model

NP6251

No.:

6251-019 Rev. 1
(FF-T01-H2-000037-02)

DATE:

21.02.00

Location

PRIMARY CORONA ASSEMBLY, TRANSFER/SEPARATION CORONA ASSEMBLY

Subject

PREVENTING DIRT ON CORONA WIRE

Reason

If the environment where the main unit is set up is bad (dusty environment), the corona wire becomes
dirty easily, and poor images result. Because of this, a design change has been made to improve the
cleaning of the corona wire.

Details

<Symptom>
Poor images: Appearance of black spots
<Cause>
Dirt on the primary corona wire or the transfer corona wire
<Factory measures>
A strong polishing pad will be used to improve the cleaning of the corona wire. Because of this,
changes were made to the cleaner (cleaning block, felt folder) and guide pin.

Servicing

: When the above problem is noted, replace (at the same time) the corona wire, cleaner (cleaning block,
felt holder), and guide pin of the primary corona assembly or transfer corona assembly with the new parts.
Also, in order to stabilize the surface layer of the new corona wire, be sure to perform wire cleaning
5 times from the user mode or service mode after replacement of the wire from the old type to new.
NP6251:
Perform wire cleaning (WIRE_CLN) in service mode (4) for machines with ROM
Ver. 7 installed. For machines with a ROM version before Ver. 7, perform wire
cleaning 5 times in user mode.

-1/3-

6251-019 Rev. 1

Precautions to take in replacing the above parts:

1) The combination of the new cleaner (with strengthened polishing pad) and the old corona wire
(with gold plating) will cause the plating on the old corona wire to come off, resulting in uneven
images. Therefore, never use this combination.
2) Dirt on the corona wire of the pre-transfer corona assembly and the separation corona assembly
hardly affect images. Hence, conventional cleaner will be used.
3) The methods to identify between the old and new corona wire, cleaner, guide pin, and felt holder
are as follows. (See tabulated information and the Figures below.)
Corona wire
Background color for the label

Blue

White

Cleaner
New Part

Old Part

Color of the cleaning block

Blue

Black

Color of the felt folder

Blue

Creamy white

Guide pin
New Part

Old Part

9mm

6mm

Width of pin assembly plate

Corona wire:
Brown
Background color for the

Color of the felt holder: Blue

Color of the cleaning block: Blue

Fig. 1 New corona wire

Fig. 2 New cleaner (cleaning block / felt

holder)

11mm (old: 8mm)

9mm
Pin assembly

Fig. 3 New guide pin

Color: Black

Fig. 4 New felt holder

-2/3-

6251-019 Rev. 1

Service Parts :

No.
1

1:

Description

Part number

Qty

Old WIRE, CORONA, 0.06MM(100M)

FY1-0275-000

AR

New WIRE, CORONA, 0.06MM(20M)

FB4-3687-000

AR

Old GUIDE, PIN

FF5-2975-000

20

New GUIDE, PIN

FF5-6885-000

02

Old BLOCK, CLEANING

FF2-3551-000

30

New BLOCK, WIRE CLEANING PAD

FF5-6883-000

03

Old HOLDER, FELT

FF2-3552-000

30

New BLOCK, WIRE CLEANING PAD

FF5-6884-000

03

Old WIRE, CORONA, 0.06MM(100M)

FY3-0040-000

AR

New WIRE, CORONA, 0.06MM(20M)

FB4-3687-000

AR

Old HOLDER

FB2-7091-000

10

New HOLDER, FELT

FB3-8349-000

01

Old PRIMARY CORONA ASSEMBLY

FG5-4378-030

10

New PRIMARY CORONA ASSEMBLY

FG6-3416-000

01

Old TRANSFER/SEPARATE CORONA ASSY

FG5-4550-090

10

New TRANSFER/SEPARATE CORONA ASSY

FG6-3417-000

01

Old TRANSFER/SEPARATE CORONA ASSY

FG5-8810-000

10

New TRANSFER/SEPARATE CORONA ASSY

FG6-3417-000

01

Interchangeability

P.C.

-- -- -- -- -- -- -- --

5501

550-,580-

550-,580-

550-,580-

550-,570-,580-

580-

No Yes

No Yes

No Yes

550-

580-

580-

Replace four items at the same time (primary corona assembly and transfer/separation corona
assembly).

-3/3-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model

NP6251

No.:

6251-020 Rev. 1
(FF-T01-H2-000040-01)

DATE:

10.12.99

Location

MACHINE FRONT PLATE

Subject

ATTACHING FRONT DOOR HINGE SHAFT

Reason

For efficiency in production, the shape of the hinge shaft was changed and this change enables
attachment of the hinge shaft with one hinge stop plate instead of two.

Details

A brim was added to the new hinge shaft with the consequence that the bottom hinge stop plate of the
hinge shaft is no longer needed. (See Figure below.)

Hinge shaft

Hinge shaft
Hinge stop plate

Brim
Stopper here is no
longer needed.

[Old hinge shaft ]

Servicing

[New hinge shaft]

: When replacing the hinge shaft with a new one, attach it with the end with the brim at the bottom.

-1/2-

6251-020 Rev. 1

Service Parts :

P.C.

Part number

Qty

Interchangeability

Old SHAFT, HINGE

FB2-7867-000

10

*1

101-

New SHAFT, HINGE

FB2-7867-020

01

Old PLATE, HINGE STOP

FB2-7866-000

21

*1

101-

No.

Description

-- -- -- -- -- -- -- --

New

*1: Interchangeable by replacing all two parts at the same time.

Affected Machines (LPS version):

NP6251
CJB00001 and later
DJB00001 and later

-2/2-

Service Bulletin
Issued by Canon Europa N.V.

Important

Model

COPIER

NP6251

No.:

6251-021
(FF-T01-H2-000042-01)

DATE:

10.08.99

Location

LENS MOUNT ASSEMBLY

Subject

CHECKING MOVEMENT OF LENS MOUNT WITH YOUR HAND

Reason

To communicate precautions to take in checking the movement of the lens mount with your hand after
replacing the mount wire or doing something else

Details

For checking the movement of the lens mount with your hand, do not turn the pulley (attached to the
motor for movement in Y direction) with your hand. The edge of the pulley is sharp and the practice
of turning the pulley in an attempt to move the mount can lead to injuring your hand. Following the
instructions given in the service manual, first remove the plug for the power supply, hold the lens
mount near where it engages with the rail, and then move it slowly. (Refer to the figure below and the
section concerned in the service manual.)

Mount wire

Pulley
Lens mount

Rail

Fig. 1 Lens mount assembly

-1/1-

Service Bulletin
Important

Model

COPIER

Issued by Canon Europa N.V.

NP6251

No.:

6251-022
(FF-T01-H2-000044-01)

DATE:

10.12.99

Location

FIXING UNIT

Subject

CLEANING THE OIL PAN

Reason

To communicate items to note so that service personnel will clean the fixing assembly oil pan safely.

Details

When cleaning the fixing assembly oil pan, do so while removing it from the main unit as little as
possible.
In cases where the oil pan is removed, clean it while taking care not to scratch yourself on its edges
(especially the inner edge).

Oil pan

Fig. 1 Fixing Unit

-1/1-

Service Bulletin
Issued by Canon Europa N.V.

Important

Model

COPIER

NP6251

No.:

6251-023
(FF-T01-H2-000048-01)

DATE:

10.12.99

Location

FIXING ASSEMBLY

Subject

FIXING ASSEMBLY ERROR CODES AND REPLACING THE FIXING HEATER

Reason

After replacing the fixing heater, if the heater terminal at the inner side of the fixing heater is bent, the
lead wire assembly will come in contact with the plate on the rear side of the main unit. If the lead
wire coating or the fastons protective tube are damaged, there is the chance of a short against the rear
plate. (See Fig. 1)

If this heater terminal is

bent in the direction of
the arrow, there is the
chance of a short. The
dotted line shows the
correct position.

Heater terminal

This lead wire does not

exist in some 200V
machines which have
only 1 heater.

Rear plate
Points where the lead wire makes contact

Fig. 1 Example of Lead Wire Making Contact

-1/3-

6251-023

Servicing

: Check the following points when error codes related to the fixing assembly occur, or when the fixing
heater is replaced in the field. (See the service manual for fixing heater replacement procedures.)
1. The above problem can be considered to be the cause of the problem mentioned above in machines
which produce fixing assembly error codes, so check the dimensions as shown in Fig. 2. Measure
by placing the scale directly against the heater cover.
2. When removing and attaching the faston to and from the heater terminal when replacing the fixing
heater, do not bend the heater terminal or scratch the fastons protective tube. (See Fig. 3)
If the heater terminal is bent, replace it.
3. After replacing the fixing heater, check the dimensions as shown in Fig. 2.

A Dimensions: Less than 10.0mm

B Dimensions: Less than 16.0mm

Heater cover

Scale

When there are two fixing heaters

When there is one fixing heater

Fig. 2 Measurement of Lead Wire Height

-2/3-

6251-023

How to Remove and Attach the Faston

Wrap paper or cloth around the tips of a pair of needlenose pliers. (So as not to damage
the protective tube.)
Grip the narrow section of the faston with the part of the tips wrapped with paper or
cloth.
Gently remove (or attach) the faston to (or from) the heater terminal.

Heater terminal
Faston

Section wrapped with paper or cloth

Needlenose pliers

Fig. 3 How to Remove/Attach Faston

-3/3-

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Important

Model

NP6251

No.:

6251-024
(FF-T01-H2-000046-01)

DATE:

14.01.2000

Location

FRONT DECK PAPER STOCK ASSEMBLY

Subject

SAFETY OF FRONT DECK PAPER STOCK ASSEMBLY

Reason

Protective tape is to be affixed to the edge of the paper limit plate of the right and left front deck paper
stock assemblies, in order to improve safety.
(Right front deck paper stock only for the NP6045. )

Details

In order to improve safety when loading paper, protective tape will be affixed to the edge of the paper
limit plate of the right and left front deck paper stock assemblies.
The factory countermeasure will consist of removing burrs from the edges.

Servicing

: When servicing in the field, lightly feel the edge of the paper limit plate. If there are any sharp burrs,
follow the steps below to tape them.
<Procedures>
1) Pull out the right and left front deck paper stock assemblies.
2) Clean the edge of the paper limit plate.
Use 5 or 6 sheets of lint free paper folded over twice.
Caution :
When cleaning, take extra care not to injure your hands be rubbing strongly against the edge.

3) Cover the edge of the paper limit plate with the protective tape.
Affix the protective tape so as to completely cover the edge.
Affix the protective tape by pinching it between the fingers and pressing it into place.

-1/2-

6251-024

Protective tape

Cut off.

Cut off.

Figure 1 Affix the protective tape

-2/2-

Service Bulletin
Issued by Canon Europa N.V.

Important

Model

COPIER

NP6251

No.:

6251-025
(FF-T01-H2-000050-01)

DATE:

21.02.00

Location

FIXING ASSEMBLY

Subject

CAUTION TO BE OBSERVED WHEN REMOVING FIXING ASSEMBLY

Reason

The way in which periodic maintenance is carried out may lead to burning of the fixing assembly AC
connectors. These cautions are provided in order to prevent this.

Details

When removing the fixing assembly from the main unit, if the AC line is not shut off, there may be an
arc discharge between the fixing assembly and the main unit connectors, causing the connectors to be
burned. In order to prevent this, the following procedure, which is already described in the service
manual, should be observed carefully.

!
1. Before sliding out the fixing assembly, check to make sure that the
front door switch or the power switch is off.
2. Disconnect the power plug for safety before starting
disassembly/assembly work.
AC connectors

Fig. 1 Fixing assembly rear side

-1/2-

6251-025

Servicing

: During periodic service, observe the cautions described above and check the AC connectors of the
fixing assembly and the main unit. If there is any faulty connection, replace the cable described below,
which is attached to the AC connector, with a new one.
Location

Description

Fixing assembly

CABLE, FIXING
ASSEMBLY

Rear side plate

WIRE, AC

115V/120V
220V/240V

Part number
FG5-8857-000
*FG5-8858-000
FG5-9420-000

Use FG5-8857-000 for a machine equipped with two fixing heaters.

-2/2-