ACCELERATOR

Smart service business news / Winter 2010

SMART STEPS
FOR SERVICE
BUSINESS

End-to-end business PlanMill SaaS

processes tamed 3 Business Suite 4 CLOUD IS HERE! 7
ACCELERATOR
Smart steps for service business
Get set for our common battlegrounds in 2010!
How we’ll do it, you might ask. The answer is
simple. We follow PlanMill’s focus on delive-
ring premium customer service for existing
customers, generate prospects and leads, and
reiterate and reinforce our reliability and trust-
worthiness. Our key target is 100% service bu-
siness, primarily SMEs (small and medium size
enterprises). Streamline, automate, collaborate
your business processes to meet your business
Thomas Hood objectives.
CEO & Partner
CUSTOMERS LEAD THE WAY Entrepreneurs are
agents of economic growth, so we are always on
the lookout for new ways to generate more pro-
ductivity and profitability for you. An increasing
number of our clients in service business are
building success globally. Since we also thrive
on customer-driven solutions, services, innova-
tions, and values, we are your reliable partners
“All media is social and all social is media”
In PlanMill, we are keen to give our users the edge over competi-
tors by defining the current trends shaping the marketing, adver-
Flickr
tising, web analytics realms using lead generation and business
networking tools. PlanMill systems are now connected with a Lin-
kedIn account profile available as a widget – users can easily view
all Contacts within the system through LinkedIn. In My Workspace,
Twitter widgets can be added using custom parameters. Below is a Screen
shortlist of popular online communities where you can now view
-casts
and connect with PlanMill. 
Global SaaS Revenue to Reach $14 Billion by 2013
A new Gartner report confirms tremen- – SaaS companies are uniquely positio-
dous market potential for online business ned to leverage the Internet for their own
providers. It said global software-as-a- business processes by enabling customer
service revenue will reach $7.5 billion this
interactions through their offering, ma-
year, a 17.7 percent increase from 2008 king it easier for online customers to find,
revenue of $6.4 billion, reveals “Market try, buy and use their product, US-based
Trends: Software as a Service, Worldwide, industry analyst Joel York wrote in his
2008-2013, Update.” blog “Winning at SaaS”. SaaS ERP adopti-
on is higher among SMEs, because most
The report revealed that CRM and ERP so- are just starting their move onto this type
lutions make up the bulk of SaaS revenues. of system.
Alongside content, communications and
collaboration, the customer relationship As one of the early providers of SaaS in Fin-
management market had the largest share land, PlanMill encourages connecting cus-
of SaaS revenue generating $2.3 billion in tomers to customer’s customers and deli-
2009, up from $1.9 billion in 2008. ver even greater value through network
2 3
in the growth-oriented service industry, every
step of the way. Thanks to our trusted partners
and successful customers for a successful year
in spite of rough economic times. We aim to
provide more tangible results for you in the
coming years.
FREEDOM OF CHOICE PlanMill SaaS or On-
Premise. You decide, we provide! Changing
business needs can’t be based on one model,
so we give you integrated solutions. We under-
stand your needs for scalability, growth, easy
and cost-effective software suite that enhan-
ces teamwork and does not deter operations
due to prolonged implementation periods.
Because PlanMill systems are up and running
quickly, you can relax and enjoy quality time
in-between projects. 
thomas.hood@planmill.com
FaceBook
Twitter
Google YouTube
MySpace
LinkedIn
effects. Through social media features in
PlanMill CRM, we answer the demanding
needs of competitive online business whe-
re dynamic customer interaction is crucial.
Within PlanMill dashboards, you can
read industry issues, monitor online
company feedback, and deliver real-
time knowledge using top social me-
dia tools - LinkedIn, Google Maps, and
Twitter. Using the system’s Accounts
or Contacts, a person’s LinkedIn pro-
file can be viewed within PlanMill.
As an option, Twitter widgets can be ad-
ded to My Workspace using custom para-
meters. 
A complete management solution for
end-to-end business process
PlanMill
CRM Project, time
& expense
PlanMill customers can now be-
nefit from a complete real-time
solution to streamline end-to-
end service business process.
PlanMill Ltd. together with Administer
Ltd. launched PlanMill Finance Connec-
tor for eFina, a new real-time connector
integrated with Administer’s eFina sys-
tem, a solution uniquely designed for
service business and related SMEs. Com-
panies that already enjoy this seamless
add-on includes GIA (Global Intelligen-
ce Alliance Group Oy) and Edimaster.
Using the financial connector for eFina, all
customer information, account receiva-
bles, and general ledger-related informati-
on is automatically available at eFina. Pur-
chase invoices received by eFina can then
be transferred to relevant PlanMill projects.
COMPLETE STREAMLINING 
– Together with Administer, we have simp-
lified the continuous chain of actions and
created the vital links to the financial
management of billings and accounting,
said Thomas Hood, CEO, PlanMill Ltd.
– This fresh approach for an integrated
solution allows management and project
managers a firm control and dynamic
handling of the whole project cycle. End-
to-end process activities are streamlined
through the PlanMill and Administer so-
lution.
ACCELERATOR
Administer
Invoice & Online Outsourced
E-Invoice accounting finance
PAPERLESS ACCOUNTING  panies to achieve better control and
Administer is a leading electronic finan- transparency throughout their entire ser-
cial accounting company in Finland and a vice business process, Aho continued.
ground-breaking operator in reshaping ac- Hood reiterated PlanMill’s total commit-
counting routines and management, ser- ment to simplify business processes and
ving SMEs and publicly listed companies. to help organisations achieve the eco-
friendly goals.
– Our service includes the outsourcing of – When most actions can be mana-
our customers’ entire financial accounting ged without paper work and crea-
or parts of it, consulting services and the te savings in many levels, we can sup-
tasks of an outsourced financial controller. port our clients’ ecological goals at
Purchase and sales invoices can be writ- the same time, summarized Hood.
ten, accepted and stored electronically,
Peter Aho, CEO, from Administer said. PlanMill’s Open API is a key to streamlining
process management through connec-
– This can be integrated to various other tions with 3rd party applications. It offers
systems including PSA, CRM, and ERP. PlanMill ecosystem members, application
Furthermore, this solution allows seam- developers and customers alike, Open API
less integration of E-Invoices. Aho com- (application programming interface) to
mended the joint efforts with PlanMill enable information exchange between
for its unique competitive advantage. various business applications and PlanMill
– This continuous approach enables com- CRM, Project, PSA and ERP. 
Administer Ltd. is a steadily growing accounting agen-
cy providing electronic financial accounting services in
Finland. They are a certified member of the Association
of Finnish Accounting Firms and a pioneer in electronic
financial accounting. Administer offers its customers an
advanced service package that is based on web-based
financial accounting system – eFina.
See www.administer.fi
ACCELERATOR
PlanMill SaaS Business Software Suite
SMART. SIMPLE. SCALABLE.
On this final issue of Accelerator in 2009, we highlight PlanMill’s web-
based business suite as an integrated, scalable, and real-time system to
manage your entire service business – anywhere, anytime around the
world using the Internet.
As we approach 2010, we can say it has
been a rewarding journey this year with
our customers in around 25 countries
using PlanMill browser-based solutions
on the cloud or on-premise deploy-
ment options. To summarize our main
product offering, here is the shortlist.
PlanMill CRM (Customer Relationship
Management) is suitable for growing,
mid- sized and large corporations with
the cutting-edge tools for a successful
customer relationship management – in-
cluding accounts, contacts, campaigns,
opportunities and actions. As a web-
based solution, it generates a solid and
reliable base – streamlining sales, serv-
ice, marketing, and help desk opera-
tions. Guarantee customer satisfaction
at each sales and service stage better
than ever! CRM SaaS users can upgrade
easily to PlanMill PSA or ERP products.
PlanMill Project (Project Portfolio Man-
agement) cuts away unnecessary activities
already at planning stages, helps to meet
demanding schedules, and enable SMBs
with an international team to network on
a global scale. This is a comprehensive way
to track project status and analyze profit-
ability, identify and schedule right people
(or resources) projects, manage time, ex-
pense, and billing more accurately. Con-
PlanMill Absence
PlanMill Absence is an affordable ab-
sence management to help HR workflow
and reduce operational costs of compa-
nies and organisations. – The potential
to change a company’s entire HR culture
is great, Thomas Hood, PlanMill’s CEO
revealed. Its possibilities in workplace
solidate and streamline manual report-
ing processes, too. Project and task man-
agement has never been so enjoyable.
PlanMill PSA (Professional Services Au-
tomation) provides a single, affordable
and flexible answer to integrate the end-
to-end business processes in project and
service organisations. This provides an
uninterrupted workflow and shorter cy-
cle times for maximum operational ef-
ficiency in real-time. It includes all fea-
tures from PlanMill Project as well as
important functions in Campaigns, Op-
portunities, Competences, and Finances.
PlanMill ERP (Enterprise Resource Plan-
ning) integrates front office customer
relationship management (CRM), port-
folio project management (PPM) with
back-office ERP in one powerful appli-
cation which is modular and flexible to
meet specific business needs. Get ready
to take control of your entire service
business and enjoy centralized man-
agement of your whole operations.
Connect your applications through Plan-
Mill Open API using our seamless Con-
nect & Upgrade solutions. PlanMill takes
pride in our roots from Finland, known for
being at the top of the IT world. Success-
ful service business operations need not
management have been hailed already
prior to its release.
PlanMill Absence manages the work-
flow for requesting and accepting ab-
sences, automates annual holiday cal-
culation, and easily imports and exports
data within demanding HR systems.
4 5
PlanMill Add-ons.
Perfect for
Your
Business Mill!
be a distant reality – in competitive en-
vironments, slow movers get left behind.
We are proud of the steps we took to
serve you better especially during diffi-
cult times. 
PlanMill Email Capture
Customer support teams and project leaders are
excited about the cool and nifty PlanMill Email
Capture. Now, you can direct all emails to one com-
mon location, so that everybody can access, view,
and monitor actions based on customer requests.
Share, assign, and follow-up the task/request to
PlanMill Open API
Open platform applications are excellent
tools for community building. PlanMill now
offers application developers and custom-
ers open API (application programming in-
terface) to enable information exchange
between various business applications and
PlanMillPlanMill Open API provides access
selected persons or teams! Sending and receiv-
ing processes are automated because the key
data is generated from other PlanMill modules
such as Projects and Requests. Enjoy smoother
workflow.
to the most common activities with data-
base queries.
PlanMill customers who wish to use the
interface should contact PlanMill support.
Application Developers are offered an up-to-
date documentation of the information con-
tent (modules, fields, lists of values).
Automate your finance process
and save costs
Automate your finance process and
save costs! Efficient invoice processing
demands a tight integration with your
finance or accounting system. PlanMill
Connectors allow data transmissions
to and from your financial system with
little to no effort from your internal IT
development staff – no synchronizati-
on processes for them to struggle with,
no complex data extraction algorithms
for them to write. All related data of
customer information, invoice, and
PlanMill E-Invoice
PlanMill’s E-Invoice offers invoicing
solutions in an electronic format (Fin-
voice) and routes them to an invoice
processing or printing services, de-
pending on the recipients’ choice. By
using the add-on, both invoice sender
and recipient can automate the entire
invoicing process. This is the easiest and
cost-effective solution created in col-
laboration with software company Bas-
ACCELERATOR
bookkeeping to be transmitted elec-
tronically from PlanMill PSA and ERP to
your financial system. 
t Connector for Tikon
t

Connector for Wintime
t

Connector for eFina
t

Connector for EmCe
t

Connector for Netvisor
t

Connector for ProCountor
t

Connector for Econet
ware Plc, available immediately and can
be implemented quickly. E-invoicing
enhances accounts payable and receiv-
able process by reducing the amount of
errors during manual invoice process-
ing, giving exceptional cost savings by
automating and accelerating invoicing
processes and related workflows. Send
electronic invoices within a worldwide
network – all with one connection.
ACCELERATOR ACCELERATOR

Success in Service Business:

PlanMill offers SMEs a dynamic ecosystem in
PlanMill PSA (Professional Services Auto- project management systems was set up
mation) was selected in August 2009 by in no time for Kwantic’s 20 specialists in
Kwantic Oy, the leading online measure- web analytics, internet marketing, analy-

ment and research agency in the Nordics
with topnotch customers including Kone,
Nokia, and Nokia Siemens Networks.
– This system is very good for our pur-
poses and is going to become pivotal to
our operations, said Director Steve Jack-
son, Kwantic Oy. The main modules are
portfolio and project management, work
schedules, tasks & assignments, actions,
service requests, and time tracking inclu-
ding vacation planning, real-time indica-
tors and finance & billing information, as
well as sales invoice and accounting using
PlanMill Finance Connector for Econet.
With the web-based PlanMill PSA SaaS, an
integrated and scalable system to support
the company’s customer relationships and
CLOUD COMPUTING
sis, market research, marketing, sales and
usability.
– Prior to PlanMill we used to plan and re-
port our business in Excel, which was time
consuming and laborious. After only two
months of using the system, we can see at
the touch of a button exactly how our bu-
siness is performing. PlanMill allows us to
concentrate on our clients which is better
for them and us, said Jackson. 
www.kwantic.fi

PlanMill Loves Start-ups

Entrepreneurship is the most effective economic influence on our well-being in the future, said Antti Vilpponen
of ArcticStartup, a primary information resource of Nordic and Baltic startups and the entrepreneurs behind
them (see PlanMill in ArcticIndex). PlanMill marketing executive Sheila Riikonen attended the MindTrek Con-
ference on September 30 - October 2, 2009 in Tampere, Finland. This event gathered 800 international partici-
pants from the world of interactive media, web, mobile, games, mashups, and enterprise 2.0.

We are delighted to mention that PlanMill customer MultiTouch, creator of modular hardwarewon the distinction of being
the most innovative digital media productreceiving mentoring from Tekes, Finnvera, Technopolis Ventures, Finpro, Diges,
Lexia and Hermia. SMEs are an exciting and growing sector, as we know. In both Finland and Sweden around 60% and 40%
of the workforce, respectively, work in small companies. Considering the employment effect of smaller companies in Finland Cloud computing is a common buzz 1. Moving to the cloud is easy. Transfer 4. Manage the cultural adjustment
after the millennium, companies are responsible for 80% of the new jobs being created and a large part of the productivity but many business are still unclear of business information into the cloud is and enjoy a more collaborative way of
that has supported the growth of the economy at large. what is it all about and what are bene- very straightforward. No need to install working. Using cloud computing app-
fits for them. new hardware or software as everything lications, people can work more closely
is run by the cloud provider. together even if they come from different

Listening to Customers
We listened to movers, shakers, and
visionaries at Slush last November 3
and 4. Keynote speaker Risto Siilasmaa
founder of F-Secure, reiterated that
“entrepreneurs are agents of change”.
Meanwhile, Andreas Weigend, the for-
mer Chief Scientist of Amazon.com advo-
cated customer-centric business models
and learning from consumers by listening
from their conversations.
At PlanMill, we can’t emphasize strongly
enough that “our focus is 100% on service
business”. As a leading provider of user-fri-
endly, integrated and fully browser-based
SaaS & On-Premise CRM, Project, PSA &
ERP solutions and services, we cater main-
ly to SMEs. Our best-of-breed solution is
something we are proud of always and
thrive in our customers’ feedback.
For small & midsize service business in ICT,
Advertising & media, consulting, engin-
eering, finance, and others, efficient and
streamlined operations remain crucial. For
most, being smart means “no software,
no hardware, just Internet”.
Thus, PlanMill web-based business suite
offers dynamic solutions to meet current
customer requirements, so they can take
control of their business from day one.
At PlanMill, we take simplicity, in-
sight, and big IT savings seriously.
We understand that small companies
cannot afford unnecessary risks and thus
avoid obstacles and barriers to successful
product launches or market entries. “Start
today” is not merely a slogan, but a way of
conducting your business. 
Around 56% of European IT Heads were
not familiar with cloud computing, accor-
ding to a recent survey of Portio Research.
“Cloud computing, or software as a servi-
ce (SaaS), is when IT software and services
are delivered over the web and through a
browser. This transfers the responsibility
for IT maintenance, software upgrades and
any system issues onto the service provider,
allowing enterprises to focus on their core
business instead of their infrastructure.”
PlanMill’s focus on SMEs is consistent. We
are able to serve our customers accor-
ding to their needs, highlighting their st-
rengths and turning their challenges, such
as small workforce or IT maintenance,
into advantages. A list on “Getting started
in the cloud” by Google Enterprise for
SMEs on reiterates our goals at PlanMill.
So into Cloud Computing today and take
advantage of PlanMill SaaS solutions. 
2. Cost savings and greater level of
security. Businesses that move to the
cloud can make savings on many diffe-
rent levels - IT hardware and software
expenditure is cut dramatically and fe-
wer staff or support resources are needed
for IT maintenance. IT infrastructure me-
ans lower costs for hardware, software,
and the people needed to manage it all.
Cloud computing can be more secure than
traditional IT solutions since everything is
stored in the cloud and not on your com-
pany devices.
3. Improved productivity. If your busi-
ness demands mobility, the cloud could be
a straightforward and affordable way. Be-
cause most people are familiar with using
the Internet to find what they need, SaaS
apps tend to have high adoption rates,
with a lower learning curve.
parts of the world.
5. Flexibility to scale up or scale down
your business. Cloud based ”pay as you
go” style services allow you increase your
use of cloud services as your business
grows, or decrease your spend if you need
to temporarily scale down. PlanMill provi-
des painless upgrades. As the SaaS provi-
der, we manage all updates for everybody
within the ecosystem and there are no pat-
ches for you to download or install.
6. Improved business flexibility/ Free-
dom of Choice. “Anywhere, anytime” con-
cept. In contrast to traditional IT models
involving expensive software licenses and
long lock-in contracts, the cloud model of-
fers far more flexibility. Historically, com-
panies were required to buy, build, and
maintain their IT infrastructures despite
exponential costs. Now, you can plug in
and subscribe to services built on shared
infrastructure via the Internet.

6 7
ACCELERATOR

Sympa Oy chooses PlanMill customers

PlanMill’s ERP SaaS to lead the way

boost HR software business PlanMill’s customers include more

than 7,000 users from the most suc-
cessful leading IT and professional
Sympa Oy chooses web-based Plan- service organizations in 25 count-
Mill ERP SaaS solution to boost its ra- ries. We are proud to serve and share
the success of our new SaaS and On-
p i d l y g ro w i n g H R s o f t w a re b u s i -
Premise customers and we are com-
ness ser ving topnotch customers. mitted to support them all the way.

PlanMill ERP SaaS is a comprehensive ans- t
Axxion

wer to portfolio and project management, t
Citat Finland
work schedules, tasks & assignments, t
Forum Virium
actions, service requests, expense, time t
F-Secure
and absence tracking including vacation t
Kwantic
planning. In addition, real-time indicators, t
SofTieto
finance and billing information, as well as t
Starcut
sales invoice and accounting using Plan- t
TNNet
Mill Finance Connector for Econet are part t
Tuokko Laskenta
of the solution package. t
Wonder Design
According to Sympa’s CEO Taina Sipilä,
selecting PlanMill’s ERP solutions was an for our expanding reach not just in Finland
easy choice. They needed a reliable and
trusted business solution that can meet
but also globally.
As one of Deloitte Technology’s Fast Rising
Christmas Cheer!
demanding requirements in customer Star in 2009 and a Microsoft Certified Gold During Christmas, PlanMill sup-
relationships, project and time manage- Partner, Sympa is steadily growing its ope- ports and donates to The Manner-
ment systems in no time. rations since 2005 with more than 100 % heim League for Child Welfare in
– This multilingual system is very good revenue growth yearly.  Lahti (www.mll-lahti.fi).

PlanMill CEO Thomas Hood is named

Top 100 IT Influential Figures in Finland
PlanMill CEO Thomas Hood is named as
one of Top 100 IT Influential Figures in
Finland on December 11, 2009. Hood won
this prestigious accolade for the third
time. The annual recognition is published
by the prestigious Tietoviikko magazine in
honor of the top 100 IT Finnish influencers.
– I am pleased to be nominated again
by Tietoviikko into this prestigious
group of movers and shakers in this
field. At the same time I would like to
take the opportunity to thank my team.
Without their constant suppor t and
hard work our achievements would not
have granted us this honor, said Hood.
The Tietoviikko list in 2009 contains 33
new names in several categories including
IT infrastructure, mobile technology, and
software security encompassing visionary
entrepreneurs as well as successful global
companies. Related materials (in Finnish):
Tietoviikon TIVI-lista 2009. 

PlanMill Ltd | Westendintie 1 | FI-02160 Espoo | info@planmill.com | www.planmill.com

PlanMill Ltd develops real-time, web-based CRM, Project, ACCELERATOR is our customer and interest Magazine production:
PSA and ERP Software as a Service (SaaS) solutions for serv- group magazine, which is also available on our EKLEKTI Finland Ltd
ice businesses. Our solutions help to improve the control website. Please feel free to share your thoughts Palmrothintie 2,
of customer relationships, projects and business processes, and comments on the content and the format FI-33950 Pirkkala, Finland
which in turn accelerates the productivity and profitability of the magazine. www.eklektifinland.fi
of PlanMill’s customer companies.

SMART WEB‐BASED SOFTWARE SOLUTIONS FOR SERVICE BUSINESS – POWERED BY FINNISH INNOVATION