Professional Documents
Culture Documents
Your Instructor
Aubrey Kaigler
Regional Trainer, Florida
akaigler@nhpittsburgh.com
Education
MS in Technical Management
Experience
26 years in IT, 20 as a Project Manager, 10
Technical Training Consultant
Certifications
PMP, ITIL Intermediate
Reconnecting to Class:
Should the class connection be lost
due to Internet issues, return to the
LMS and re-launch the class with
the Launch Class button.
Alerts on system issues may also
be published within the LMS
describing the issue and potential
resolution
ACCESS RECORDINGS
Class Recordings:
Recordings of this class may be
available. If so, they are
accessible from within the LMS
after the end of our session.
EVALUATIONS
Evaluations are filled out online
Several areas of focus
Instructor
Course Material
Environment
9 is good
1 is bad
CERTIFICATES OF COMPLETION
1. A digital certificate is available at the course
completion
2. Emailed directly from the course evaluation
site
a) Complete the evaluation
b) Enter your name at the end of the
evaluation
c) Click the View Certificate button
Support: helpdesk@nhils.com or
Avoid interruptions
Close applications to avoid distraction and
limit online activities to control bandwidth
Dual monitors are recommended
In case of emergencies
10
Class hours
Classroom will open at 8:30 am Eastern time
Class starts at 9:00 am Eastern time
Class will end each day around
4:00 pm Eastern time.
11
Breaks
15 minute morning
1 hour lunch
15 minute afternoon
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Introductions
13
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Value
23
24
Information Technology?
25
IT as a Service
26
IT as a Service
27
IT as a Service
28
IT as a Service
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30
Business / IT Alignment
31
Governance
32
ITIL Overview
33
ITIL Overview
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ITIL Overview
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ITIL Overview
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ITIL Overview
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ITIL Overview
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ITIL Overview
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ITIL Overview
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ITIL Overview
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ITIL Overview
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ITIL Overview
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ITIL Overview
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ITIL Overview
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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ITIL Introduction
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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Service Strategy
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