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NEW HORIZONS ONLINE LIVE

ITIL Foundations Prep class


April 30 May 2, 2014
Instructor: Aubrey Kaigler PMP, ITIL
Please check your audio configuration:
1) Meeting Audio Setup Wizard
2) Verify your microphone and audio function
properly

Your Instructor
Aubrey Kaigler
Regional Trainer, Florida
akaigler@nhpittsburgh.com

Education
MS in Technical Management

Experience
26 years in IT, 20 as a Project Manager, 10
Technical Training Consultant

Certifications
PMP, ITIL Intermediate

This class is being recorded

FEEDBACK AND INTERACTION


Raise your hand
Give a thumbs-up
Give a thumbs-down
Give a Laugh
Give applause

RECONNECTING TO YOUR CLASS

Reconnecting to Class:
Should the class connection be lost
due to Internet issues, return to the
LMS and re-launch the class with
the Launch Class button.
Alerts on system issues may also
be published within the LMS
describing the issue and potential
resolution

ACCESS RECORDINGS

Class Recordings:
Recordings of this class may be
available. If so, they are
accessible from within the LMS
after the end of our session.

EVALUATIONS
Evaluations are filled out online
Several areas of focus
Instructor
Course Material
Environment

9 is good
1 is bad

Comments are appreciated

CERTIFICATES OF COMPLETION
1. A digital certificate is available at the course
completion
2. Emailed directly from the course evaluation
site
a) Complete the evaluation
b) Enter your name at the end of the
evaluation
c) Click the View Certificate button

d) Click Send Email


e) Verify the email was sent

NEW HORIZONS ONLINE LIVE


GENERAL TIPS

Support: helpdesk@nhils.com or

Avoid interruptions
Close applications to avoid distraction and
limit online activities to control bandwidth
Dual monitors are recommended

Check your headset if you lose audio


Meeting Audio Setup Wizard

In case of emergencies

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Class hours
Classroom will open at 8:30 am Eastern time
Class starts at 9:00 am Eastern time
Class will end each day around
4:00 pm Eastern time.

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Breaks
15 minute morning
1 hour lunch
15 minute afternoon
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Introductions

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Introduction to ITIL Foundations:

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Purpose of this class

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And your part in this?

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Value

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How customer perceive value

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Information Technology?

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IT as a Service

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IT as a Service

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IT as a Service

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IT as a Service

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Being a Service Provider

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Business / IT Alignment

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Governance

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ITIL Overview

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ITIL Overview

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ITIL Overview

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ITIL Overview

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ITIL Overview

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ITIL Overview

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ITIL Overview

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ITIL Overview

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ITIL Overview

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ITIL Overview

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ITIL Introduction

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Service Strategy

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