RALPH A.

KILLEN

136 FRANCIS DRIVE SALISBURY, MARYLAND 21804 540-383-5956 tonykillen714@hotmail.com

Professional Summary
Highly qualified, motivated and dedicated team oriented professional, seeking management position
with established company. Solid team player with vision to seek continuous improvement and growth,
in both organization and personnel. Task-oriented with a keen attention to detail and drive to convey
the importance of this trait to others. Possesses the ability to quickly assess situations to maximize
productivity and reduce waste. Firm advocate of securing and recovering institutional knowledge lost
through attrition by establishing concise and functional written processes and procedures.

Work History and Accomplishments

Wicomico County Public Schools, MD

December 2013-Present

Building Services Manager: Responsible for the maintenance, cleanliness, and inventory of
Facility sites throughout Wicomico County.
Designated a primary trainer of personnel to ensure compliance with established Federal, State,
and Local policies and procedures.
Identify and report structural and mechanical maintenance needs of all aspects of assigned
site(s).
Prepares written procedures for adoption by Facilities.
Assists in planning/coordinating site activity requirements.
Directly supervises Custodial staff in both performance of duties and individual development.
Maintains detailed records of repairs, inventory, and attendance for accounting purposes.
Strictly adheres to and enforces established safety guidelines regarding PPE, chemicals, and
signage in the work environment.
JL Maintenance, Rockingham County, VA

May 2013-Present

Maintenance Technician: Perform repairs on facilities and grounds of regional businesses.

Structural maintenance and repair, to include carpentry, plumbing, painting, and flooring.
Safely uses wide range of both hand and power tools and equipment in the performance of
duties.
Maintains detailed records of repairs, expenditures, fuel, hours, and incidentals for accounting
purposes.
Strictly adheres to established safety guidelines regarding PPE, chemicals, and signage in the
work environment.
Self-employed, Rockingham County, VA

July 2007-Present

Tutor: Develop and administer secondary educational instruction to children with special needs.
Designed and delivered alternative instruction that allowed children with special needs to
exceed the goals outlined in their Individualized Educational Plans.

Successfully improved students social behavior through modeling and counseling.

Consolidated Business Associates, Warrenton, VA

October-December 2012

Administrative Lead: Responsible for the collection, collation, reporting, and recording of all data
of a 100+ member, 24 hour, 7 day/week, emergency energy management operation in support of the
Army Corps of Engineers and FEMA in its relief efforts for victims of Super storm Sandy.
Detailed collection of data allowed recovery of records from previous site, enabling the
prevention of loss of expenditures incurred in past operations equaling tens of thousands of
dollars.
Attention to detail prevented miss-classification of assets which would have resulted in
incorrect reimbursement to subcontractors and lost revenue for company worth tens of
thousands of dollars.
United States Postal Service, Singers Glen, VA

March 2012-October 2012

Relief: Performed all duties as postmaster including receipt, processing, and disposition of all
mail. Maintained the postal unit, to include all financial receipts, records, equipment, and property.
Postmaster
Grew community awareness of postal service benefits vs. competition via signage, personal
availability, and friendly verbal communication.
Rockingham County Public Schools, Harrisonburg, VA

August 2004-July 2011

Teaching Assistant: Developed and delivered instruction of primary educational material to

children with special needs.
Successfully coached a third grade boy with Aspergers syndrome to overcome his social
inhibitions and enjoy the companionship of his classmates.
Guided this child through his frustration and anxieties to correctly communicate his feelings in
a more socially acceptable manner.
Lowes of Harrisonburg, VA

Dec 1999-May 2002

Department Head: Managed the personnel, inventory, and customer service for the plumbing and
electrical departments.
Sought responsibility by accepting assignment as Department Head of multiple departments,
concurrently.
Achieved sales goals two years in a row, resulting in being awarded a Lowes ring.
Efficiently mastered the Lowes personnel scheduler, allowing my departments to have proper
coverage and maintaining enough hours to flex to other departments as needed.
Toys R Us, Charlottesville, VA

OCTOBER 1997-APRIL 1999

Store Manager: Administered the functions of the Front end and Warehouse; including customer
service, financial, pricing, receiving, assembly, returns, and special services.
Implemented a consistent customer call register that increased our stores Customer Service
Rating to 96%.
Increased overall accuracy of computerized stock location system through physical verification
of employee actions and retraining.

Wampler Foods, Inc, Timberville, VA

JUNE 1994-MAY 1997

Plant Manager: Managed the operation of a 3 shift, 6 day per week protein conversion plant,
with maintenance on the remaining day.
Developed Preventative maintenance schedule that reduced mechanical failures resulting in
overall downtime reduction greater than 80%.
Developed and fielded a Conflict Resolution Video training tape for company wide use.
Developed and monitored an employee training/certification program to ensure the maximum
professional development of each employee.
Responsible for the installation and testing of industrial Centrifuge Filtration system to improve
company product quality.
U. S. ARMY

AUGUST 1977-MAY 1994

Platoon Sergeant: Responsible for the operational readiness of a 26 wheeled vehicle fleet, 52 man
support group of the US Army Armor Center, Ft. Knox, KY.
Maintained an operational readiness of 98% of all vehicles and equipment.
Deployed Armored Cavalry Scout Platoon to Saudi Arabia in support of Operation Desert
Shield.
Conducted over 100 hours of continuous combat operations in Iraq during Operation Desert
Storm.
Returned home to CONUS, all personnel and equipment without injury or damage after
cessation of military operations.

Volunteer work
Camp leader, Girl Scouts of America, Skyline Chapter.

Education:
James Madison University, Bachelor of Individualized Study, 2017(Projected).
Advanced Non-Commissioned Officers Course, Ft. Knox, KY, 1988.