Joe Rodriguez

702-600-7386
joerod58@cox.net

Henderson, NV

SUMMARY
As a telecommunications professional with a long track record of achievement, Ive been
responsible for all facets of business operations, including sales (enterprise, state/local
government and indirect sales channels), customer support, business operations and P+L for
governing markets. As a hands on manager, I engage heavily in the strategic account sales
process and always ensure the highest level of customer satisfaction possible.

Related Skills:
Market Planning
Strategic Selling

Program Execution
Customer Experience

Forecasting
Culture Creation

PROFESSIONAL EXPERIENCE

Level 3 Communications
General Manager Nevada/Utah/Central Ca.

July, 2010 May, 2016

Direct responsibility for sales, installations, revenue growth and market expansion for these
$75M markets. In a multi-city, multi-state territory, managed 2 sales teams with sales support
positions and matrix management responsibility for all related teams (marketing, lead
generation, advanced technical support, customer experience).

In my first year, turned around an underperforming team through strong

performance management, aggressive recruiting and systematic strategic sales
training resulting in 50% increase in rep productivity, 35% year over year sales
growth and 130% sales quota attainment for the year.
In each market, sold largest enterprise voice and WAN and voice deals recorded
(financial, oil and gas, healthcare, gaming)
Completed $1.5M network expansion (largest in region) to support oil and gas
vertical, plus county, city and educational opportunities for all sales channels
(enterprise, indirect, federal).
Successfully launched 2 new markets (Ventura County, CA and Reno, NV) to
pursue $19M in addressable revenue opportunities and staffed organization
accordingly.
Delivered broad based sales productivity with 40% sales team, 25% supporting
team to Presidents Club in 2013

Comcast Business
Vice President Houston, Texas

May 2007 Dec, 2009

Direct responsibility for inbound and field sales teams (SMB and major accounts), installations,
revenue growth, market expansion and full P+L for this $73M business unit. People leader for
front line managers and directors in this 96 person organization. Managed $1M marketing
budget and matrix managed all related support teams (customer experience, operations and
advanced technical support). Created compensation plan and expectation requirements for
metro-Ethernet sales and support teams.

In first year, created and built sales and support organization to service all sales channels
activities. Through aggressive recruiting, training and internal process execution grew metro
Ethernet revenue from $650k per month to $1.1M per month, grew SMB revenue 25% YOY
and improved Free Cash Flow by 34% in same time period.
Drove market expansion program that expanded product reach to over 2000 additional
buildings resulting in national market ranking improvement from # 35 to # 7.
Through detailed planning and execution, carried teams to # 2, # 3 finishes in national sales
contest in 2008 and 2009 respectively
Through matrix management engagement, assisted customer care organization to
centralize all customer care activities to reduce expenses and improve customer churn.
Centralization efforts assisted in 34% Free Cash YOY improvement.

Level 3 Communications
General Manager Central Pa./Tampa/Orlando

Oct 2000 May 2007

Direct responsibility for sales, installations, revenue growth, market expansion and P+L for
these $69M markets. In these multi-city territories, managed 2 sales teams and sales support
positions with matrix management responsibilities for all related teams (marketing, operations,
advanced technical support and customer experience). Managed customers with highest profile
and revenue (Penn State University, Hershey Foods, Highmark Insurance) through our
bankruptcy proceedings and improved market performance during this transitional period.

In first year, by recruiting top talent, implementing defined territories, account assignments
and strategic selling practices, drove market performance to 105% attainment, a 20%
improvement from previous year
Created defined, consistent sales and installation processes across all markets, resulting in
>105% attainment YOY against market goals.
Continued success in market expansions, early adaption to advanced product portfolio,
disciplined expense management philosophy and strategic selling training resulted in #1
ranked market in 2005, #1 ranked market in national sales and retention contests in 2003,
2004 and 2005.

Other Professional Experience

o GST Corporation
o MCI/Verizon

Education
o Monmouth University, Long Branch, New Jersey