Group 6, Division-A

Group Members : SHATRUNJAY,SIDDHARTH,PRATIMA,SHRUTIKA,TANIA

Aviation Industry Crisis Management :

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Elements of a crisis communication plan include :

Establish a crisis communication team.
Designate and train a spokesperson
Develop an internal communications plan
Develop a media strategy
Identify all external stakeholders and the most appropriate
channels for communicating with them.
Develop a social media policy and communicate it to all
employees.
Identify specific information items that will essential in a
crisis.
Develop an internet and social media strategy

Crisis Communication Response :

The company must be certain all communications deliver a

strong and consistent message that conveys the right

combination of confidence and compassion
The speed with which a company must act to avoid a
reputational crash can be intimidating for executives
unfamiliar with highly volatile situations.
Companies must balance the need to disseminate
information quickly with the need to deliver accurate information in a way that reflects well on the organization
Aviation companies face particularly strong reputation
challenges with potentially severe consequences

Aviation Emergency Response Plan

Emergency Response Priorities of an Airline

Incident-Emergency-Crisis Relationship for Aviation Industry(3-Tier

Command Architecture)

Hierarchy for Emergency Response

Incident Communications Flow-Example of Fuel Shortage

while a flight is in air