NICOLE WERTZ

cell: 720-377-4445
Longmont, CO
NickiWertz@msn.com

Summary of Qualifications
NGA Secret Security Clearance
Amassed years of experience as a Sr. Technical Writer / Process Architecture / Marketing Communications
Writer / Web Content Developer / Trainer / Project Manager.
International and Intercultural Training and teaching experience.
Fifteen years experience in training / documentation of manuals and Training materials including the
design, building and maintenance of web sites for major Fortune 500 companies, PBS, the National
Science Foundation and the US State Department.
Dealt extensively with U.S. State Department Clients including Diplomatic Services (DS), Fraud Prevention
Program (FPP), American Citizens Services and Overseas Citizen Services (ACS/OCS).
Department of State, Diplomatic Security: NAC SBU (Security Clearance).
Fifteen years experience with CMS, Sharepoint, DITA/XMetal , JavaScript , HTML and XML applications.
Graphics knowledge includes Photoshop, Snagit, PageMaker, Illustrator, FrontPage, Dreamweaver,
Flash, Adobe Acrobat.
Software knowledge includes Microsoft Suite applications including PowerPoint, Excel and Adobe
Framemaker, Adobe Acrobat.
Competent in Articulate Storyline and Adobe Connect e-learning authoring tools.
Member of Renewable Energy World, Solar Today, and Alliance for Sustainable Colorado.

Employed or contracted by the following companies:

NCAR/UCAR
DigitalGlobe
McAfee / Intel
Colorado Department of State
Department of State (Washington, D.C.)
/ National Science Foundation, (NSF)
Antarctic Support Associates

E*Trade
Exelon Energy Corporation
IBM
British Petroleum
Motorola
Public Broadcasting System (PBS)
Level 3 Communications

Employment Overview
NCAR/UCAR
Business Analyst /Sr. Technical Writer
Contract --July 2015 to present
Boulder, CO
Documenting procedures and policies for UCARs COSMIC project for Federal Information Security
Management Act (FISMA) Network Security Compliance
Create, update and maintain FISMA security documentation, (i.e., System Security Plans (SSP), Contingency
Plans (CP), Change Management (CM) plans, Incident Response Plans (IRP), Plan of Action and Milestones
(POA&M), exemptions, risk analysis, Interconnection Security Agreements (ISA), Federal Information
Processing Standards (FIPS) 199 categorizations, ensuring compliance with National Institute of Standards
and Technology (NIST) 800-53 revision 4; for the COSMIC Program System and UCAR
Perform risk assessments for vulnerabilities discovered during security control assessments and monitoring; to
assist in the development POA&Ms to mitigate the findings
Worked closely with senior management, system owners, system administrators, and developers assisting with
complying with FISMA standards and departmental regulations
DigitalGlobe
Technical Writer / Trainer April 2014 March 2015 Contract
Longmont, CO
Create documentation for technical service systems supporting company operations while ensuring
regulatory compliance (ITAR, ISO, Sarbanes-Oxley).
Understand and write to DoD documentation standards, government documentation requirements,
standards, etc.

Interact with operations and development personnel, internal audit, corporate compliance, records
management, and other department personnel in the creation, review, submittal and storage of corporate
and departmental documentation.
Develop and recommend changes to improve usability, productivity and maintain high quality standards
for documentation.
Develop, manage and administer all training to Technical Services 24/7 operations teams. This includes
new hire training, initial certifications, and upgrade certifications related to career progressions and
promotions.
Curriculum development and presentation.

Coordinate with Operations Assurance Manager to anticipate the training and development needs of the
operations group.
Manage resources to develop and present training to the group. This includes having crews develop and
administer training materials as applicable.
Update requirements for training completions, certifications, and tracking methods.

Manage and maintain ISO and SOX compliance for all OA knowledge base documentation.

Maintain ability to augment the Technical Services Operations team by working shifts on crew and
maintaining an operations certification.

Western Union
Sr. Technical Writer / Expert Contract November 2013 February 2014
Englewood, CO
Responsible for managing/writing/editing international documentation and training materials for Western
Union overseas trainers and marketing employees.
Research, prepare and edit complex technical documents and ensure that documents meet editorial and
customer specifications. Adhere to standards for quality, graphics, format, and style.
Interact with writers, illustrators, word processors, and subject matter experts in coordinating and preparing
edited drafts. Participate in publishing the formatted documentation in various media formats.
Track project documentation through creation, approval, publication, and update lifecycle.
McAfee / Intel
Sr. Technical Documentation Writer June 2007 August 2013
Denver,
CO
Wrote and managed all documentation for telecommunications contracts including Installation guides and
System Administration guides for McAfee Saas Email Protection and SaaS Web Defense projects. McAfee
SaaS Email Protection and Continuity blocks spam, viruses, and other malware in the cloud.
McAfee SaaS Web Protection is a service that maximizes threat protection.
Responsible for writing/and editing international documentation and marketing deliverables for multiple startup technologies at McAfee including GDX networking and McAfee Web Hybrid.
Designed and implemented online help using CMS/DITA/XMetal for all customers and translation purposes
within McAfee for SaaS Email Protection and SaaS Web Protection Services.
Responsible for managing/writing/editing international documentation, PowerPoint presentations, web
information and marketing deliverables for McAfee.
Successfully interviewed and worked with developers, network engineers and operations to deliver needed
Telco documentation for McAfee Partners and Resellers.
Colorado Department of State / SaberCorp.
Denver, CO
Trainer - April June, 2007
Responsible for training Colorado County Clerks on new software deployed for election processes.
Managed/wrote/edited training material and PowerPoint presentations to train Colorado county clerks and
employees on voter registration software scheduled for state-wide release in 2008.
Managed and facilitated training for data verification and data migration of state-wide voter registration
information and grandfathered data.
Wrote and communicated State correspondences between SaberCorp and the Colorado Department of State.
Analyzed user requirements, and business recommendations for the implementation of SCORE II application
release for the Colorado Department of State.
Motorola
Shaumburg, Il
Requirements Analyst/ Writer Contract 2006
Responsible for managing/writing/editing international documentation and marketing deliverables for start-up
technologies within the Global Software Group.

Edited white papers from international Motorola applicants for an internal awards competition. Entries came
from Motorola employees in Asia, Eastern Europe and South America.
Facilitated international meetings between China, India, Singapore and the US regarding software
development and documentation requirements.
Gathered, designed, wrote, and edited Use Cases for Business Requirements for the release and
implementation of the Wildcat application .
Worked cross-culturally between developers and engineers within Global Software Group.

Department of State with Apptis, Inc

April 2004 November 2005
Bethesda, MD
National Trainer /Senior Technical Writer / Marketing Communications /Web Developer /
Employed as a National Trainer / Senior Technical Writer/ at a full-spectrum IT service provider catering
primarily to government customers including the U.S. State Department.
Trainer for U.S. State Department employees and independent Passport Agency vendors on Apptis trace
fraud software throughout D.C, Maryland and Texas.
Dealt extensively with U.S. State Department Clients including Diplomatic Services (DS), Fraud Prevention
Program (FPP), American Citizens Services and Overseas Citizen Services (ACS/OCS).
Analyzed and created an on-line help system using Robohelp and upgraded Apptis website documentation
for two products for an internationally released project Passport Lookout Tracking System (PLOTS).
Designed, wrote, and edited training and technical documentation, PowerPoint presentations and Use Cases
for requirements.
Responsibilities included analyzing operational processes/procedures and user requirements, as well as
developing recommendations for the implementation of new standards for the U.S. State Department.
Qwest Communication June 2001 to March 2002
Denver, CO
Business Analyst/ Sr. Technical Writer / Web Developer
Maintained and developed web site for Qwest customer intranet, extranet and internet.
Updated and maintained database for Document Repository for Interconnect Mediated Access (IMA) project.
Wrote and edited existing documentation in Framemaker for high-profile Interconnect Mediated Access (IMA)
project required for Compliance 271. Documentation for internal use as well as customer documents includes
User Guide's, Release Notes, Installation Guides, and System Configuration Guides.
Wrote and developed online courseware and training material for Qwest internal web site for approximately
350 people within IMA.
Edited and contributed to Documentation Team Style Guide.
Level 3 Communications September 2000-June 2001
Project Manager/ Sr. Technical Writer
Broomfield, CO
Managed, wrote and edited online documentation for specific projects including Managed Mail
Troubleshooting Guide, NetMeeting Troubleshooting and User Guide documentation, TrendMicro Virus
Installation Guides, TrendMicro ESD Troubleshooting Guide, MS Outlook Security Patch presentation, MS
Outlook Security Patch ESD Troubleshooting Guide and Support Plan, and edited online and in-house
announcements and advertisements.
Edited marketing materials, PowerPoint presentations, and enterprise-wide announcements.
Normalized documentation for international use.
Responsible for the planning, editing, research, writing and development of additional writing projects.
Tanning Technology Corporation May 1999 to September 2000
Denver, CA
Knowledge Management/ Project Manager/Sr. Technical Writer
Project: GlobalCenter
Sunnyvale, CA
Wrote, developed and designed marketing materials, such as brochures, company profiles, PowerPoint
presentations, and user documentation for trade shows and client distribution.
Managed, researched and was responsible for implementing a documentation management system for
GlobalCenters work environment.
Acted as GlobalCenters documentation manager for on-site project with GlobalCenter.
Implemented standards, style guides, intranet layout and media for GlobalCenter
Wrote and edited assessment document for GlobalCenter.
Project: E*Trade
Project Manager/Technical Writer/Web Developer
Palo Alto, CA
Managed and created intranet web site for E*Trades international project Environment Management
Framework.
Created and designed graphics and logo for EM Framework web site for E*Trade.

Wrote and edited EM Framework system administration guide, users guide, and quick reference guide for
E*Trades EM Framework handbook.
Wrote and edited training material as well as implemented training on EM Framework.

Consultant
Had extensive client-interaction regarding eCommerce, eBusiness specifications and documentation.
Created online documentation using HTML for Tanning intranet.
Wrote and edited hardcopy documentation for specific projects, including, U S WEST MCP Release 1.1,
Struxicon.com, Exact.com, E*Trade and GlobalCenter.
Was responsible for the planning, editing, research, writing, training and development of additional writing
projects for Tanning such as requirements documentation and design specification documentation and Tanning
templates.
U S WEST June 1997 to April 1999
Denver, CO
Acting Manager
Acting Manager for three months for documentation department developing courseware material, technical
publications and U S West intranet and extranet Web sites for a large software development project for the
Information Technology (IT) group.
Edited marketing materials; set up presentations around the country for sales personnel; kept sales literature
current.
Created and implemented Document Repository for IMA project for U S West.
Established team structure, developed high-level and detail-level project plans and managed the
implementation of those plans.
Was responsible for coordination and facilitating all meetings and documentation deliverables.
Analyzed operational processes/procedures and user requirements, as well as developed recommendations
for the implementation of new systems.
Project Manager/Technical Writer
Created online documentation using HTML for U S West intranet and extranet for system configuration
guides and installation guides for IMA GUI software and hardware installation.
Wrote hardcopy documentation for Interconnect Mediated Access project including the system administration
guide and repair guide for IMA GUI.
Wrote online documentation for the Support Plan and Global Support Plan for IMA.
Was responsible for the planning, research, writing and development of additional writing projects for IMA
such as the FOM User Guide and the EDI Installation Guides.
IBM October 1996 to June 1997
Boulder, CO
Process Architect/Technical Writer (Project Manager)
Technical Team Lead for nationwide Geoplex documentation. Was responsible for IMAC, Deskside Support
documentation to be used as IBM standard for NWS Global Services.
Researched, designed and developed all processes and desktop procedures for help desk support on a global
basis.
Planned, researched and developed additional writing projects assigned via NWS Global Services.
Edited and revised all writing projects.
Participated in appropriate internal training including PowerPoint presentations, to enhance product
knowledge.
Antarctic Support Associates
October 1994 to October 1996
McMurdo, Antarctica
Technical Writer
Was responsible for the design and development of online and hardcopy documentation for the Information
Systems and Science Support divisions at McMurdo Station, Antarctica.
Managed all aspects of requests for proposal response generation for selected RFPs, including coordinating
technical documentation research and compiling/preparing final response for the National Science
Foundation.
Wrote user guides for software and hardware for use by scientific research expeditions in the field.
Coordinated documentation research and review with subject matter experts.
Managed all aspects of documentation graphic design and development.
Public Broadcasting System (PBS) 1993-1994 (part-time)
Transcriber

Denver, CO

Wrote and edited marketing material for upcoming events and documentaries.
Wrote copy for PBS documentaries on a contractual basis.
Assisted with the design and filming of media events.
Familiar with editing and camera equipment used in filming.

Moran, Stahl & Boyer 1992 to 1994

Denver, CO
Cross-Cultural Program Coordinator
Organized, created, and produced client-site intercultural training programs for high-level executives
relocating overseas.
Utilized cultural sensitivity skills with a variety of persons from embassies, consulates, newspapers, and
universities.
Interviewed, screened, and hired qualified expatriates and country nationals for MS&B client-site programs.
Sony Enterprise Co., Ltd.
Nagoya, Japan
E.S.L. Teacher
Designed and implemented curriculum to adapt adult Japanese professional and business persons, as well as
corporate wives and college students to the English language and English-speaking cultures.
Promoted, researched and wrote educational publications.
Edited and proofread business letters, manuals and publications.
Did extensive work entailing decisive, creative interaction with professionals from diverse cultural
backgrounds.
Education
University of Colorado Health and Sciences
Classes emphasizing Epidemiology, BioStatistics working towards a Masters in Public Health
Santa Clara University
B.S. Neuropsychology
Northern Arizona University
Journalism
University of Salamanca
Spanish Language and Culture
Honors
Four Certificates of Appreciation for Interconnect Mediated Access Project at US WEST
Antarctic Service Medal, Secretary of the Navy
Antarctic Service Award, National Science Foundation
Languages
Proficient in Spanish and Japanese

Denver, CO

Santa Clara, CA
Flagstaff, AZ
Salamanca, Spain