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PROCESS and PRODUCT

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.




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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

ISBN 1-256-14453-3

Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.



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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

ISBN 1-256-14453-3

Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.



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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3


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ISBN 1-256-14453-3

Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3
Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.



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Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3



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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3



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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.



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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.



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Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

- - --

ELEMENTS

Crate&Barrel

BOOKCASE- LEFT FACING


HARDWARE

Before beginning assembly,


decide if you want to have
a right or left facing bookcase.
THESE INSTRUCTIONS
ARE FOR ASSEMBLING
A LEFT FACING
BOOKCASE.

6- cams

24- bolts

6- cam
screws

2- screws

'1r~
24 - plastic

4 - feet

caps

Thank you for purchasing the Elements Left Facing


Bookcase. This page lists all the contents included
in the box.

2 - metal
brackets

Missing hardware? Please call 800.606.6387 for replacements.

Please take time to identify the

TOOLS REQUIRED

hardware as well as the individual components of


this product. As you unpack and prepare for
assembly, place the contents on a carpeted or
padded area to protect

Allen Wrench
Phillips Head Screwdriver ~l~~------~1::~

them from damage.

Note: 2 people are required to safely assemble this


product.

Hammer

____ _)

COMPONENTS

2- upright
panels

t:~
~~
1- short
kickplate

G) Lay 1 upright panel face down on a padded surface.


Insert 2 cam screws in the holes as shown, securing each
with a phillips head screwdriver. Do not over tighten the
screws.

Made in China- r03

Page 1 of3

Customer Service 800-967-6696

http/lwww crateandbarrelcom

ISBN 1-256-14453-3

Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ELEMENTS

Crate&Barrel

BOOKCASE-LEFTFACING

- - Top shelf with


holes facing down

A. Insert 2 cams into the large holes on the long


kickplate. Make sure arrow on each cam points towards
nearest edge with holes.
B. Insert 2 cam screws into the smaller holes of the long
kickplate and secure with a screwdriver.
C. Insert 4 cams into the short kickplate, making sure
each arrow points to the nearest edge with holes.

@ With the assistance of another adult, align holes in the


upright panel (panel without cam screws) with holes in the
side of each shelf and top shelf. Attach each shelf with 2
bolts, fully tightening each bolt with the allen wrench.

Gamin
unlocked
position

Cam in
locked
position

G) With the assistance of another adult, turn shelf


assembly over. Attach remaining upright panel (panel
with cam screws) with 12 bolts, fully tightening each bolt
with the allen wrench. Make sure the cam screws face
down.

Turn assembly back over. Fit short kickplate onto cam


screws as shown. Secure by turning both cams clockwise
with a screwdriver until the cam securely engages the cam
screw.

Made in China- r03

Page2 of 3

Customer Service 800-967-6696

http/lwww.crateandbarrelcom

ISBN 1-256-14453-3

(Continued)

Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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ISBN 1-256-14453-3

Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.





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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.



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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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ISBN 1-256-14453-3
Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.



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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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ISBN 1-256-14453-3

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.





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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Copyright 2012 by Pearson Education, Inc.

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Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

ISBN 1-256-14453-3


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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
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Technical Communication: Process and Product, Seventh Edition, by Sharon J. Gerson and Steven M. Gerson. Published by Prentice Hall.
Copyright 2012 by Pearson Education, Inc.

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