Professional Documents
Culture Documents
Note:
Keep your report to a minimum of three (3) pages and a maximum of five (5)
pages, excluding Appendixes (if any).
1. Describe, specifically, Your Role in the tasks/projects assigned.
(20 marks)
2. Describe what some of your key challenges you encountered in your roles or
projects and how you overcome them.
(30 marks)
3. Describe your personal Learning Experience and Achievements gained from this
particular stopover with reference to the 4 main Learning Objectives of TEP
(including out of training attachment activities for shift stop overs).
(30 marks)
4. Provide at least (2) suggestions on how to improve efficiency and effectiveness of
your team/stopover.
(20 marks)
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Table of Contents
1.
2.
3.
Roles in Tasks/Projects.....................................................................................................3
1.1.
1.2.
1.3.
1.4.
2.2.
2.3.
2.4.
3.2.
3.3.
3.4.
International Waterweek..............................................................................................7
4.
5.
Annexes..............................................................................................................................8
5.1.
Gantt chart...................................................................................................................8
5.2.
Timeline.......................................................................................................................8
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1. Roles in Tasks/Projects
1.1. Mini Roadshow Treasures of Asia
For the first event, I had the chance to take on the role as the Overall-in-Charge. My role was
to overlook every stage of the events planning and to ensure that it follows the teams
strategic vision whilst closely inputting the business processes. The objective of the event was
to create awareness for Sansesans new products while organizing the event. This role
requires various delegations and opinions as a leader, which may go against the opinion of the
other team members but it was important for me to make certain decisions to ensure a
successful event. As a leader, I often let members who are quiet in nature to switch seats or
even move the conversation elsewhere (e.g. our whiteboard) so as to achieve higher levels of
communication with the other members rather than staring at their computer screens. I also
helped to liaise with our vendor from making revisions to our stock selection to arranging
the delivery and collection dates.
One of the main tasks was to always keep the team members and our supervisor informed of
updates from the vendor, so that we are all well aware of all the aspects of the event. To
accomplish this, we had daily morning and evening briefings to communicate with the team.
My role also required me to be spontaneous and quick witted during the actual event day so
as to combat unforeseen circumstances, e.g. developing a contingency plan when the P.O.S
machine was not up and running on the actual day. I also had to oversee all the duties and
responsibilities of each member to ensure that everyone would be occupied so as to not waste
manpower resources and this was done through a well-structured Gantt chart. (Please refer to
annexes)
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We managed to complete everything within the same day; however, on the actual day of the
event, we encountered problems again due to miscommunication. As the logistics team
werent familiar with the equipment; some of the fixtures were not ideal and we also had
missing parts like the acrylic pegs. That was when I tried to intervene and quickly asked
everyone what they needed; rushed to the logistics room, returned all the incorrect fixtures
and brought up what we needed. The teardown went smoothly except that we had a trail of
duct tape residue on the floor; however we quickly cleaned it up as a team.
2.3. SBM International Fair
As the lead for A&P materials, the first problem I faced was when communicating with our
client. During meetings with Ms Ros, she often gave her feedback for us to make
amendments to the posters or brochure. However, when we sent a cc (carbon copy) of the
documents to her colleague, Ms Nurul, she would send another email for us to make another
set of amendments. This has led to me being confused as to whose instructions I should
adhere to. Therefore, to facilitate smoother communications, I discussed with Ms Ros about
the problem and she suggested to leave Ms Nurul out of the loop. The second challenge was
to link our promotional materials to the theme. As we had initially divided the work for each
of the posters, they varied in many different shapes, designs and illustrations, thus there was
no clarity and consistency amongst the posters. Also, the backing for each of the posters were
badly constructed. Therefore, we re-printed the posters, pasted appropriate backings and
included them with borders that made it looked like Polaroid photos.
Following that, I have also learned to discipline myself to be early for school every day; so
that I could prepare the morning briefings and the days agenda. I learned to efficiently use a
paper cutter without damaging the borders; this was mostly used for posters and flyers.
During the selection of stocks, we were not confident that Ginger Tea was going to appeal to
our target audience; instead of reducing the quantity of the product, we decided to create four
different recipes so that patrons could enjoy it the way they want it therefore possibly creating
a demand for them. Also, as we werent confident in selling these Ginger Teas, we decided to
only consign twenty-four boxes; however, to our surprise, the tea was sold out on the second
day. This means that we must not only think from our point of view but also the wants from
the target audience. It had also given me a chance to carry out my entrepreneurial ideas such
as the bundle deal and also gave the opportunity to empower us to make decisions which is
also a new learning experience (in terms of retailing) for me as a student.
I learnt to set our own objectives and targets for the mini-roadshow; it follows in perspective
of the event or for the client. This is important as it helps to determine whether the event was
a success and if not, what changes are to be made in future. I also learned more on choosing
the right suppliers; the first step was to do an in-depth background check on the company to
check whether they are credible, as some companies tend to have a bad reputation or are
involved in skimming. We also had to ensure that the vendor we wanted to consign from is a
GST-registered company. All in all, the roadshow has provided me with learning experiences
that will benefit me in the long run.
3.2. Retail Entrepreneurship Fair
The first learning experience from this event was creating a banner using eight A3 papers that
was used as a promotional material during the fair. The margins of the poster design were
divided into eight equal sizes using an online editing application. However, one of the
mistake here was creating posters with too much dark surfaces which ended up wasting a lot
of toner. The promotional poster that was showcased around school had been added with the
products that the retail students were selling so that students and staff would be able to find
them if they were interested, and thus this would help to increase their sales. During the
promotion of this event, I managed to practice my communication skills as we had to attract
the attention of passers-by and other strangers in school using our flyers and a banner. We had
to approach them carefully so that we will not irritate them, thus this also boosted my selfconfidence as we continued doing it a few times.
3.3. SBM International Fair
For this event, I had learnt many skills relating to design. Firstly, I had created a brochure
using Microsoft Publisher, something that I had rarely used before. As the brochure had to be
proportionately accurate, it took me days to finally get the alignment correct; with that I
found out new features on the application. The second skill was creating posters using the
online application, Canva. Canva works exactly like Photoshop where you are able to create
beautifully designed artwork using layers and fancy fonts. This has been one of the main
takeaways for this event as I can now rely on my design skills to create outstanding posters in
future. Thirdly, I have also learned to use a penknife with precision when cutting small
cardboard pieces for the photo booth props; this will be a useful when helping out with
logistics in the future.
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5. Annexes
5.1. Gantt chart
5.2. Timeline
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