Effectiveness of Bazaar Monitoring: A Study on

Kitchen Markets of Dhaka South City Corporation

Md. Masum
2014

Bachelor in Public Administration

Department of Public
Administration
University of Dhaka

Course: PA-423; Applied Research in Public Administration

Research Group: 09

Submitted to
Salahuddin M. Aminuzzaman
Professor
Department of Public Administration
University of Dhaka

Submitted by
Md. Masum
Roll: (SM- 41)
Group: 09
5th Batch, 8th semester
Department of Public Administration
University of Dhaka

Submission: 04 January, 2015

Abstract

It is found that such kind of work regarding the market monitoring performance of
Dhaka South City Corporation is not found. The main objective of this research is
to identify what is customers perception & experience while doing shopping in
DSCC kitchen market with a view to looking the conformity with world standard
monitoring system and seeking the areas DSCC market monitoring standing
committee should concentrate on. In case of literary review CABs consumers
right perspective, city corporation act will be taken into account to analyze
collected data. All data will be collected from both primary and secondary source
includes books, journals, internet etc. Market monitoring system was measured
with some sort of independent variables e.g. public awareness, price chart
existence, punishment extent, frequency of monitoring etc. To extract information
from respondent less structured questionnaire was used. The result of this work
shows that CMA & ARB models are not operational in DSCC at large extent. Most
of the market regulatory activities are conveyed by other entities like TCB &
district magistrate. So this paper has given quick snapshot illustrating factors for
a sound market monitoring system.

Contents

Table of Contents
S.L No Topic

Page No
Chapter 1

Introduction
1.1 Background of the Study

08

1.2 Problem statement

09

1.3 Significance of the study

09

1.4 Objectives

10

1.5 Research Questions

10

1.6 Hypothesis

10

1.7 Limitation

10

Chapter 2

Literature review and Analytical framework

2.1 Literature Review

12

2.2 Conceptual Framework

13-14

2.3 Theoretical framework

14

2.4 Analytical Framework

14-15

Chapter 3
Research Methodology
3.1 Research Design:

16

3.2 Sampling Method:

16
5

3.3 Data Collection Instrument:

16

3.4 Population Sample size & Research Area:

17

Acknowledge
In some cases acknowledgement may mean degrading it when it goes to some
beloved one.
Yes, this is Dr. Salah Uddin Animuzzaman whose guidance and instruction made
this paper a success. Thanksgiving to all my group members (Group 09) is
inevitable for their sincerity to completion of this work.
Lets me give recognition to those respondents who assist me providing their
valued information and spending valuable time.

Chapter 01

1.1 Background of the Study

Kitchen markets, now days, are common phenomena in both rural and urban
Bangladesh. Price hiking, food adultering, product syndicating and so many
problems are becoming regular scenario in the Kitchen Markets including
groceries. This is a fundamental principle supporting application Performance
Management (www.wikipedia.com, accessed on 31/10/2014).

Consumers are

being constantly affected by such problems. A large portion of citizens are not
sufficiently aware of prices and purity of daily-used products. Government has an
agenda of Right to Information Act for making the citizens update on any issues.
On the other hand City Corporations are supposed to deliver basic urban services
to the city dwellers. And they are entitled to perform some essential and
emergency actions within its boundary. Of various actions Dhaka South City
Corporation (DSCC) is prescribed to monitor and supervise the kitchen markets
7

within its jurisdiction to ensure peoples right to know any relevant information.
Now the standing committee of DSCC for Bazaar monitoring is bestowed with 78
bazaars to monitor over within its jurisprudence (www.dscc.org.bd, accessed on
30/10/2014)) By the way, effective and meaningful monitoring system has
become imperative for operation of kitchen markets in the transparent way.

1.2 Problem statement

In Bangladesh every marketing sphere is controlled by a financially powered
group. They are also considered as syndicate. They control each and every
movements of market. The kitchen market is not out of their black hand.
Therefore it is obvious that every classes of customer need to go there for their
own daily essential commodities. (Kreta-Bhokta andoloner sharuph, 2007)
Here the price of daily essential commodities imposed by DCC is not followed for
their united syndicate. Imposed price of DCC is not effective for customer
unawareness and their indifferent attitude. Most of the time, it is not possible to
pursue the imposed price although Government and its related administration
department want to control it.
1.3 Significance of the study
Bazaar monitoring system is an important phenomenon for every country like
Bangladesh.

Without

proper

Bazaar

monitoring

system,

irregularities

and

mismanagement exist in a Bazaar. A kitchen market is one of the most essential

markets where everyone needs to go every day. So, proper monitoring system of
8

kitchen market and application of existing rules, regulations on this market are
utmost necessary. In case of Dhaka city, Dhaka South City Corporation (DSCC)
must play the most significant role in case of kitchen market monitoring system.
DSCC along with other concerned market monitoring authorities (TCB, CAB, NGOs,
BSTI, and CBA) should monitor the kitchen market on a regular basis. If they
monitor every kitchen market and emphasis on proper implication of laws, and
legal procedures, it will be helpful for the common people to buy different items in
a reasonable price. Concerned authority must focus on proper display of different
food items charts according to the price fixed by DSCC. It is helpful for people
because they need not to bargain with the sellers to reduce the price. On the
other hand sellers dont get high price compare to actual price. Another positive
impact of Bazaar monitoring system is it ensures the proper quality of vegetables,
fish, meat and other items. When DSCC and its concerned officials monitor market
in a regular basis, sellers become alert to ensure the quality of different
vegetables, fish, meat and other items. They become frightened to use chemical
such as formalin. Formalin and other toxic chemical are so much harmful for
human body and it causes cancer. Only proper market monitoring system can
save time, money, energy of buyers and bitter experience of bargaining between
buyers and sellers. So, proper Bazaar monitoring system (Kitchen market) by
DSCC is really helpful for common people. Therefore DSCC should focus on proper
Bazaar monitoring system to ensure quality and quantity of different food items
and to meet the proper public demand.

1.4 Objectives
The aim of the study was to conduct a survey on the Bazaar monitoring system of
DSCC, which is categorized into four main objectives. They are as follows:
To find out what factors enforce the frequency of Bazaar monitoring
To find out the factors that discourages customers and sellers not to follow
the imposed price.
To develop a new mechanism or model for proper bazaar monitoring.
9

 To see the real picture of kitchen market regarding imposed price of daily
essential commodities.
1.5 Research Questions
1. What is the current scenario of Bazaar Monitoring in Dhaka South City
Corporation?
2. How much essential and effective it is to monitor Bazaar by Dhaka
south City Corporation?
1.6 Hypothesis
It is assumed that Bazaar monitoring system (specially focus on kitchen market)
will not be effective in most of the time of the year. It will be effective while
different print and electronic media will publish different articles and journals
about this system and its different loopholes. When news and information of
media will become so much alluring and that time common people will be
concerned about its efficiency. Sometimes it will be effective at the time of holy
Ramadan for proper government intervention.
1.7 Limitation
Since the study had urgency

to be completed within a given timeframe it

cant covers all the aspects of Bazaar monitoring. Even findings may not reflect
the type of market such shopping market. As it is a sensitive case and that is why
sellers might hide information that may slightly affect the findings.

We have

limitations of time, knowledge, resource capability and so on. As our final exam is
knocking at the door, we have not gotten enough time to conduct our research in
a most effective way. On the other hand sellers may not be so much interested to
give proper information. Consumers may not have enough idea about Bazaar
monitoring system and they will not be able to give correct and accurate
information for this research. Sometimes consumers have been too busy to give
answer of any question. After all we have tried our best to conduct our research in
a most effective and efficient way.
10

11

Chapter 2

Literature review and Analytical framework

2.1 Literature Review

The urgency if Bazaar monitoring in Bangladesh dated back to 1970s when
government establishes Trading Corporation of Bangladesh (TCB) with
promulgation of president order (TCB order, 1972). According to ACER (agency for
cooperation of energy regulation) - Bazaar monitoring is to assess retail market
competition with a view to identifying instances of best practice which improve
market performance (ACER report, 2014). Bazaar monitoring is also best defined
as Supervisory activities in progress to ensure market is on-course and on
schedule in meeting the objectives and performance target (Business dictionary,
2014). In case of DSCC (Dhaka south city corporation) the responsibility of Bazaar
monitoring is entitled with a designated standing committee (city corporation act,
2009). It is clearly defined in act under article 50 that there would be a standing
committee to observe, monitor and control market price (city corporation act,
2009).
Beside government endeavor, there exist some civil society organizations working
to protect consumers right in terms of pure commodities price monitoring as
prescribed by City Corporation (Kreta-Bhokta andoloner sharuph, 2007). In its
publication CAB sees Bazaar monitoring as a system which is aimed at keeping
the price stable and within the purchasing power (CAB research paper, 2005).
Bazaar monitoring is conducted with a view to make necessary goods attainable
to consumers and ensuring balance between demand and supply (TCB order1972). In consumers right protection act, 2009 it is mentioned that if any
individual sells something in over rate prescribed by any authority he is likely to
be punished up to 1 year imprisonment and/or 50 thousands to as fine.
(Bdlaws.minlaw.gov.bd, 2014)

12

Consumer Association Bangladesh (CAB) has made an attempt to pursue DSCC in

terms of Bazaar monitoring. The surveillance by CAB covers Street Food Vending,
labels on products, tobacco consumption, BSTI certification marks, road accidents,
level of consumers awareness of their rights and obligations are also carried out.
Surveillance and Monitoring on market prices and quality of essential commodities
and services is one of the regular activities of CAB and is done with a view to
pressurize the government to take appropriate measures against anti-social pricehike, food and commodity adulteration. (Consumerbd.org, 2014)
2.2 Conceptual Framework
Bazaar
In this study Bazaar was meant for some selected kitchen markets under the
jurisdiction of Dhaka South City Corporation (DSCC). Unlike its counterpart word
market in economics Bazaar is a site where daily necessary goods used in the
kitchen, are bought and sold through collective bargaining. Bazaar is a Bengali
term where buyers and sellers interact directly or through intermediary to trade
goods services or contracts or instruments for money or barter (Business
Dictionary, 2010).
Monitoring system
Monitoring system may have connotation in business term. By the way, hereby it
is the promulgated Bazaar monitoring system of DSCC as given in City
Corporation Act, 2009. In this act a designated standing committee for bazaar
monitoring is bestowed with due responsibilities. The manner in which it
cooperates and facilitates the Trading Corporation of Bangladesh (TCB) will also
be counted as monitoring system (city corporation act, 2009)
Dhaka South City Corporation (DSCC)
DSCC is the self-governing corporation that is associated with the task of running
the affairs of the southern part of the Dhaka City (Wikipedia). In this study, DSCC
will be meant for the southern administrative part of the Dhaka City which was
13

spited and renamed as the City Corporation Amendment Act2011. It is the

linking bridge between the central government and the citizen entitled with some
regular and essential duties
Kitchen Market
Kitchen markets are the shopping site where the products and commodities
including groceries, from salt to potato and coriander to beef are sold to the
customers.
Price fixation in kitchen market
Method of price setting is also an important aspect in marketing of fruits and
vegetables.
Myint (2003) reported different methods of price setting in fruits and vegetables
marketing in
Myanmar. Farmers generally rely on the nearest town, bus or boat drivers,
extension workers,
And neighboring farmers of the same village come from the nearest town market.
Another
Information source is the agent who comes to village to buy a crop. Farmers
compare prices
offered by the agents and the primary collectors. Farmers choose the best trading
partners
based on honesty and reasonable prices offered to them. The wholesalers find out
daily
market information in the produce exchange center. They also exchange market
information
of export demand, prices in major producing areas and supply situation. For price
setting,
Traders gather information from their regular trading partner by telephone
including cell
phones. In Bangladesh, the common sources of market information are the
personal visit to
Market, other farmers, traders, contractors, extension workers, and market
information
services (Rahman 2003). In the present days, cell phone is mainly used as an
important
source of market information.
14

2.3 Theoretical framework

As objective to assess the extent and effectiveness of DSCC bazaar monitoring
system the strategy and technique of monitoring is key concern. This monitoring
system is likely to characterize with so many aspects in terms of compatibility. For
the purpose of identifying adoptability and conformity with international agreed
standard of monitoring in developing an analytical framework relevant 2 model
have been used. These models are elaborated in the following sub section.
ARB and CMA methods.
CMA (The Competition and Markets Authority, UK) has another approach to
market monitoring. It seeks for ensuring competition in among the sellers. CMA
model also suggest for having a market reference group to who the sellers are
accountable.(Gov.uk, 2014)
While On the other hand ARB (Air resource board, California) suggests for having
a designated market monitoring cell/group where aggrieved person can directly
draw complain to it. Even this emphasizes a strategy to engaging Gov. law
counsel/adviser in its campaign to proceed immediate legal action (Arb.ca.gov2014).
2.4 Analytical Framework
An analytical framework is devised for this study based on the review of
the relevant literature and existing theory of Bazaar monitoring. The proposed
research is to be tested in several kitchen markets under DSCC, Bangladesh. All
these endeavors are aimed at assessing the variables of Bazaar monitoring of
DSCC. Once the data will be available
for Monitoring
the proposedofstudy
it Effectiveness
will help to
Bazaar
DSCC:
public awareness
examine
the significance of discrete variables to the dependent variable of
Price-chart
existence
Bazaar monitoring.
Frequency
of monitoring
Intensity
of punishment
Figure:
1
sales of expired commodities
Rate of complain
15

Notwithstanding that there are so many independent variables of Bazaar

monitoring are available for convenience this researcher has only selected the
above mentioned six variables.

16

Chapter Three
Research Methodology
This chapter is discussing about the methodology of the research applied in the
study for achievement of desire objectives. In this chapter the details of the
methodology which will be carried out prior, during and after the field work will be
described.
3.1 Research Design:
The study will be mainly based on primary data. Secondary sources will also be
used. Survey Method will be used to collect primary information. The reason
behind using

survey

method

is

that

it

is

probably

the

best

method

available to the social scientists interested in collecting original data and

this enables the researcher to identify not only the variables which are
related

to

each

other

but

time(Aminuzzaman 1991:39).

also

how

these

relationships

change

over

After data analysis data will be presented with

different table, figure and chart (pie chart, bar chart, line chart). Table will be
made on the basis of questionnaire and using five scale Likert formats.
3.2 Sampling Method:
Data gathering is vital in research, as the data is meant to contribute to a better
understanding of a theoretical framework (Bernard 2002). This research is mainly
qualitative in nature. A stratified sampling method will be followed for conducting
this research. We will take response from different age group within 20 to 60 years
old.

To reach the objectives, data will be collected from both primary and

secondary sources.
3.3 Data Collection Instrument:
Primary sources of data will be questionnaire, interview and discussion with
respondents. A structured questionnaire with both open and close ended
17

questions will be used in this survey. We will also observe the markets and
respondent attitudes (sellers) to validate the study. Secondary sources of data will
be books, internet, journals, DSCCs acts, DSCCs annual reports and reports of
different research organizations concerned with Bazaar monitoring.

3.4 Population Sample size & Research Area

The people who go to kitchen markets for buying product at least four times in a
month are addressed and also the people who have a permanent shop in the
market.
15 respondents will be given questionnaire in each Bazaar (market). These 15
respondents are buyers. So the total population will be (15*3) = 45 buyers.
And beside this 9 sellers will be interviewed (3 from each market). So total
respondents from sellers will be (3*3) =09 sellers.
The simple randomly selected three kitchen markets of DSCC jurisdiction. They
are:
1. New Market Bazaar
2. Ananda Bazaar
3. Polashi Bazaar
3.5 Data Analysis Plan
In order to make the analysis fruitful and goal oriented a special attention will be
given in this part. Data will be analyzed with the help of the literature of the
previous research in the same field. We will use Microsoft Word, Microsoft Excel. To
get different chart and percentage we will use SPSS software also.To interpret the
data to be gathered, we will use the following statistical formulae: Percentage to
determine the magnitude of the responses to the questionnaire.

18

n
% = -------- x 100 ;
N

n number of responses

N total number of respondents

How data will be analyzed which is followed by findings can be graphically shown
below.

Figure: 2
Data collection

condary sources: Books, journal,

internet
Primary
Sources: Questionnaire, interview, discussion, observation

Findings

Analyzing data

19

Chapter 04
Overview on Dhaka south city corporation bazaar monitoring & related
authorities
4.1 Dhaka South City Corporation (DSCC) is the self-governing corporation
the incorporated area is divided into several wards. Each ward has an elected
ward commissioner. The mayor of the city is elected by popular vote every five
years, although the last mayoral election took place in 2002. The Corporation was
created by the Local Government (City Corporation) Amendment Bill 2011 on
November 29, 2011, passed in the Parliament of Bangladesh, and formally ceased
to exist on December 1, 2011, following the President's approval, making way for
a North and South city corporation. (Wikipedia)
According to the existing law, the executive power of the Corporation vests in and
exercised by the Mayor/Administrator. The Corporation constitutes Several
Standing Committees and other Committees to monitor and guide the diversified
20

activities of the organization. The Mayor/administrator is assisted by the Chief

Executive Officer, who in turn, is assisted by the Secretary, the Heads of
Departments and Zonal Executive Officers.
Dhaka South City Corporation consists of 56 wards covering the thanas of Dhaka
Kotwali, Motijheel, Sutrapur, Ramna, Bangsal, Wari, Gendaria, Chwokbazar,
Lalbagh,

Hazaribagh,

Dhanmondi,

Shahbagh,

New

Market,

Khilgaon,

Kamrangirchar and others.

4.2 Authorities concerned with Bazaar monitoring
DSCC is not the sole role player of bazaar monitoring activities in its jurisdiction.
There exist other authorities who also look over the market.
Those are: Ministry of commerce, TCB, DC office, District magistrate, FBCCI,
Consumers right protection department, Market committees, Businessmen
Association who sometimes are assisted by law enforcing agencies. The following
discussion will be over different entities of bazaar monitoring and how they are
engaged by law.
4.2.1 DSCCs role as Bazaar monitoring authority
In case of DSCC (Dhaka south city corporation) the responsibility of Bazaar
monitoring is entitled with a designated standing committee (city corporation act,
2009). It is clearly defined in act under article 50 that there would be a standing
committee to observe, monitor and control market price (city corporation act,
2009).

Aggrieved consumers or businessmen can fill complain in food court

situated at DSCC. The social service department of DSCC is also responsible for
working as watchdog in DSCC market. Currently 78 markets are under its
jurisdiction. This is the administrative wing of DSCC. So, officers and bureaucrats
are to be involved in overseeing market. (Dhakasouthcity.gov.bd)
4.2.2 TCBs role as Bazaar monitoring authority

21

Trading Corporation of Bangladesh (TCB) was established with promulgation of

president order. To ensure supply of necessary goods at fair and reasonable price
is also the duty of TCB, (TCB order, 1972).
4.2.3 Role of Ministry of commerce as Bazaar monitoring authority
This ministry is the key role player of overseeing market irregularities. Beside
mobile court this ministry has already introduced online bazaar monitoring
system. Officials have distinguished user ID & password to monitor market price
(http://opms.mincom.gov.bd/)
4.2.4 DC office
It has been included as rules of business of DC office that either DC himself or his
representatives (ADM, UNO) will be responsible for conducting mobile court in its
respective jurisdiction, (National web portal, Bangladesh ). So in this sense DC
office is another authority who works along DSCC bazaar monitoring team.
4.2.5 National Consumers right protection department
This body monitors market under Consumers right protection act, 2009. This
department is vested with the responsibility to control

over price on standard

price range, adultering, false advertisement, manipulating weight measuring

machine or instrument, not following expire date attached with product level, not
displaying price- chart or keeping it somewhere in invisible to customers.
Magistrates of all districts are to give hand to department of NCRP (citizen charter
of DNCRP, ministry of commerce),(Dncrp.gov.bd).

4.3 How kitchen & vegitable market mechanism works

Various middlemen perform different functions in the process of marketing and they charge
fees for the services they provide. These charges include costs for packaging, loading,
22

unloading, sorting, grading, market fees, commission, etc. In the case of the profit of the
middlemen, beginning from the sale of the produce from the farmers till it reaches the
consumers, different actors like , Faria, Bepari, commission agent, wholesalers, retailers,
and so on handle produce and they earn profit by adopting this profession. Their profit is
included in the price of the commodity and it also becomes a part of the market margins
(Chhina 2009). Producers share is an important indicator of market efficiency. Higher
marketing costs indicate less efficient market but it is not always true. Marketing cost
depends on various factors. According to Chhina (2009), it can be concluded that low
marketing cost expressed as a percentage of the consumers price is not an indicator of high
efficient market and similarly the marketing cost expressed as a percentage of the consumers
price is always not an indicator of low efficiency market system. The percentage share of the
price of farm products in India is higher than the percentage of price in the developed
countries of Europe and America. It cannot be concluded that the Indian markets are more
efficient than that of developed countries. There can be higher marketing cost in a developed
economy (Chhina 2009). The cost of marketing of a particular commodity is influenced by
different factors such as quantity of the product, perishability, bulkiness, risk involved,
facilities in the market, grading, storage, transportation, regular or irregular supply,
advertisement, processing, packaging, retail or wholesale, degree of market information and
competition in the market. There are some important points to be considered to reduce
marketing cost which include improvement of management, better handling of products,
increase in the volume of business, reduction in market charges, creating the conditions for
perfect competition, reduction of risk, practice of grading, and provision for market
information (Chhina 2009).
In terms of marketing margins in vegetables trade, Roy (1992) reported that Faria was the
most beneficiary group among the traders. In contrast, Sabur (1992) reported that the profit
margin was the highest for Aratdar (93%) followed by Faria (79%), Paiker (75%),
Bepari (33%) and retailers (20%). However, the marketing costs were higher for Bepari
followed by retailers, Paiker, Faria, and Aratdar. This is quite common that some people
look at prices paid to farmers and compare them with the prices consumers pay for the same
23

product. They accuse traders who are exploiting the farmers because the retail price paid by
consumers is higher than the price received by farmers.
According to a CPD report, 6 different marketing chains for brinjal and chili were identified.
The major components of the consumers expenditure for brinjal and chili were attributable
to the production cost which ranged from 41-43% of the retail value. The market
intermediaries received about 60% equivalent value of the retail price. Among the
intermediaries the retailers received the highest share (24-28% of the retail value). However,
the author explained the reasons for the higher margin of the retailers. Vegetables are
perishable, and hence the retailers add premium to the prices to offset the risk of spoilage.
Secondly, the consumers generally choose and pick better quality products, and remaining
products become gradually inferior in quality and ultimately sold at lower prices. Often, a
portion of the products are not sold. That is why, the retailers tend to add premium to
compensate the perceived losses (CPD 2007). Nevertheless, the unusual and very high
addition of premium by the retailers cannot be ruled out.
Studying marketing margins is very important for several reasons such as to study marketing
efficiency, compare different markets, improve marketing system, study the role of the
middlemen, and implement different Government policies. Role of middlemen is an
important aspect in influencing the marketing costs and margins. If the results of marketing
margins of the different middlemen indicate that there are certain unreasonable charges, and
inefficiency in the services of the middlemen, those can be improved accordingly. Another
important aspect of marketing margin analyses is the implementation of Government policy.
The Government formulates policies with the objective of improving the efficiency of the
marketing. The study of market margins indicates the field to adopt and implement the
appropriate market policy. The required intervention of the Government is also based on the
study of the market margins (Chhina 2009). Barman (2008) investigated the marketing costs
and margins in winter vegetables trade in Dhaka city. He reported that the marketing costs for
supermarket and conventional markets were Tk. 481 and 453 ton, respectively, and the
corresponding net returns were Tk. 11988 and 7511 ton, respectively, and which results
manifested that the margins of supermarkets were higher than that of conventional markets.

24

4.4 marketing channels

Marketing channels and market to be discussed for knowing the whole market system.
Results suggested that various actors
are involved in marketing. The principal actors include growers, Faria, Bepari,
Aratdar, wholesalers, retailers and consumers. Faria are of different kinds. For example, some
Faria do business without any running capital, whereas others do business with their own
capital. The principal buyers of banana in the region are the Faria and Bepari. The growers
generally bring their goods
in the assemble market , andsell either to the Faria or to the Bepari. There are two types of Bepa
ri, local (50%) and the
rest 50% from different destination markets like Dhaka and other cities/towns/divisions. The
growers

and the Bepari do not pay any toll/commission to the market committee.

The following graph shows how vegetables come to DSCC kitchen market through a long process.
Each of the agents tries to maximize its share. Syndicate may be formed at any stage of the following
cycle.
So to control syndicate DSCC has specific role in its jurisdiction at least overseeing irregularities at
city corporation area.

25

Chapt

er 05

Analysis of Data

5.1 Introduction
The main objective of this study is to find out the level of job satisfaction of the civil servants of
Bangladesh working at Upazila level. The specific objectives are to gauge whether the officials
working at the field level are satisfied with their job and to identify the different facto
rs
impacting job satisfaction. To fulfill the purpose responses from 85 civil servants of different
Batches, Cadres and Designations were surveyed with a structured questionnaire. In the
subsequent sections the survey results will be analyzed. As previous chapter has discussed the
method of study, there were two sections in the questionnaire. First section asked respondents
demographic information and second section asked their perception regarding all five variables
of this study marked in the analytical framework. The researcher has used a 5 point Likert type
scale in the variable subscale designing the questionnaire to get the responses of the civi
l
26

servants.

5.2Section A: Demographic Analysis of respondents

5.2.1 Age Distribution of respondents (buyers) (n =45)
Age Distribution of respondents (buyers) by age (n =45)
Age group

frequency #

percentage

20-30

13%

31-40

20%

41-50

25

56%

51-60

11%

Figure.3

Age group
11%

13%
20-30
20%

31-40
41-50

56%

51-60

*Age group made in 10 years scale

Age distribution of sample is given in Figure: 3. we find that most of the
respondents 25 (56%) fall in the age group of 41 to 50 years. this is followed by 9
27

(20%) that belongs to age group 31 to 40. The age category 20-30 constitutes
13% (n=6) of the sample which is pretty younger age group. Finally the minority
of the respondents (n=5, 11%) fall in age category of 51 to 60. From the above
ensuing result it can be concluded

that the lion share of the buyers pool

participating in the study is fairly old enough to be mature and rational ranging
between 41 to 50 (n=25, 56%). They are supposed to be the guardian of
respective families.

5.2.2 Gender Distribution of respondents (buyers) (n =45)

Figure.4 is all about gender distribution of the sample.
Figure.4

28

Sex of the respondents

22

Male
Female

78

The sample was representative of larger number of male respondents to that of

female members. Males constitute 77.7% (n=35) compared to 22.3% (n=10)
female respondents. This is a picture of work sharing between male and female
in urban area. The above data shows that outdoor responsibility (e.g. going
kitchen market) still goes to male counterpart in families in Dhaka city.

5.2.3 Profession of respondents (buyers) (n =45)

Figure. 5
29

30
25
20
15
10

Frequency
Column1

5
0

Figure.5 illustrates & explains the frequency distribution & percentage of the
underlying profession of buyers taken as sample of this research. Teachers are
the dominant number of respondents (28.86%, 13, n-45). They are followed by
house keeper (19.98%, 9, n-45), students (15.54%, 7, n-45) businessmen (8.88%,
4, n-45). The minority number of respondents is doctor (4.44%, 2, n-45). Both the
laborer group &Gov. Officials have same number of representation in this
sampling having 11.1% of representation.
5.3 Section b- Analysis so per as explanatory variables
5.3.1 Public awareness
Consumers awareness about DSCC market regulatory system is a basic indicator
for having a market monitoring system on move. As a working market monitoring
system reinforce consumers to know about existing law, rules, and agencies to
complain at. That is why public awareness has been added as explanatory
variables in this research. Beside this ARB model of market monitoring suggests
consumers for complaining to concerned market authority (see ARB model in
theoretical framework). So this model emphasizes on public awareness & expects
consumers will turn into critical mass while noticing any violation of law.
Some related questions have been asked to the respondents in terms of knowing
their awareness level. The findings are bellow.
30

#Customers awareness about DSCC bazaar monitoring system

The findings from the above subscale can be mentioned as below

Figure: 6 knowing about the existence of DSCC monitoring system (n=45)

knowing DSCC monitoring system

29%
Yes
No
71%

A total of 71 %( n-32) of the respondents agreed that they know about the
Bazaar monitoring system of DSCC (Dhaka South City Corporation).
On the other hand rest of the respondents 29 %( n-13) have no idea
whether there is a market monitoring system under DSCC.

31

#watching price chart at DSCC market (n-45)

Figure 7

watching price chart

49

51

Yes
No

Price chart is a must for a Bazaar monitoring system. On the basis of which
buyers can bargain with sellers and complain too concerned authority. If price
chart are not there buyers cannot predict price. This is also another indicator of
awareness. If consumers are aware enough they must find out the price chart.
That is why the respondents were asked whether they saw price chart in front of
market/shops while they going kitchen market under DSCC. The findings are as
bellow
51 %( n-23) of the respondents gave positive reply about noticing city
corporation price chart in market.
The other 49% replied negative in the question of seeing DSCC price chart
ever. So the way DSCC operates its bazaar monitoring system was asked mainly
to the latter.

32

Table: Noticing price chart

Frequency

Percentage

Yes

23

51.06%

No

22

48.84%

Total

45

100%

# Seeing expire date of commodities

Figure: See expire date of commodities?
70
70
60

49

50
40

30

30

yes
Column1

15.54

20
10
0
male

female

*Percentage may not aggregated 100% as some didnt respond

Seeing expire date of commodities is most illustrating point to judge customer's
awareness level. BSTI affirms an excitable date of commodities while TCB also
monitors whether expired products are sold or not. The key responsibility of
33

DSCC market regulatory authority is to take necessary step against any sort of
complaints from consumers (under a jurisdiction) regarding selling or keeping
expired product. This is possible only when consumers or buyers will be aware
enough to see expire date of product while buying something from kitchen
market. That is why this issue was included under public awareness (explanatory
variables). The result is as follow

22 males from 35 male respondents replied that they see expire date of products
while buy something. It constitutes 62.85% of male university in this research &
around 45% of cumulative male & female respondents.
7 of the male respondents said they don't see expire date while buy
something. It constitutes 15.5% of the research respondents.
6 male respondents did not answer to this question.
On the other hand,
7 female respondents out of 10 gave positive reply in the question of
seeing expire date. This constitutes 70% of female respondents. So apparently
females are comparative more aware about seeing expire date as compared with
their male counterpart. (63% against 70%)
3 female respondents out of 10 said they don't see expire date.

# Receiving voucher against purchased commodities

Figure: receive voucher against purchased commodities?

34

44

43

45

37

40
35
30
25

yes

20

19

20

no
sometimes

11.5

15
10
5
0
male

female

*Percentage may not aggregated 100% as some didnt respond

Receiving voucher from seller is another important indicator to measure

consumer's awareness. If there is a sound bazaar monitoring system it must
encourage both consumers and sellers to keep and give voucher against sold
commodities. On the basis of which DSCC can affirm whether its price chart are
followed or ignored. So result of this question is as follow
7 male respondents out of 35 agreed that they receive voucher from
sellers. Tough interestingly this is not intended to show DSCC officials rather
most of them said this is because of their wifes pressure to collect voucher.
15 male respondents said they don't receive voucher which constitutes
33.3% of total respondents.
4 male said sometimes they took voucher, sometimes don't.
On the other hand,
3 female respondents said yes & 3 other said no in terms of receiving
voucher from the sellers.
Only single female respondent said that sometimes she took voucher.
35

Beside this 9 respondents (6 male & 3 females) didn't reply to this question.

# Bargain with sellers to follow price chart?

Figure: bargain with sellers to follow chart price?

36

Bargain with sellers

30%

35%

yes
no
no comment

35%

The information, citizen charter, price chart are important tools that leave
citizens more competition power. That is why bargaining with sellers to follow
price chart was included as measuring tool for public awareness. This was asked
only 23 respondent who confirmed noticing price chart in market. Asking
remaining 22 respondents about price bargaining would be invalid. The result is
as follow.
30.43 %( 7, n-23) gave positive feedback in the question of bargaining to
conform to price chart.
34.6% gave negative feedback in reply.
Remaining 8 respondents had no comment on it.
So, above data showed that most of the respondents are not prone to force
sellers to follow price chart.

37

5.3.2 Frequency of monitoring

# DSCC campaign against malpractice in market: Customers perception
Figure: ever exposed with DSCC campaign against malpractice in market?

Exposed with DSCC campaign

7
37

yes
no

55

no comment

The frequency of monitoring is another illustrating aspect to explain DSCC

market monitoring. Under this explanatory variable we asked respondents two
related measuring items. One is whether they saw market campaign from DSCC
or not. If yes then mostly when. Whether price chart is updated on regular basis
was the question.
The result of this question is
37.74% (17, n-45) gave positive feedback saying that they saw such
campaign though not sure whether that was from DSCC or TCB or even district
magistrate in the form of mobile court.
Alarmingly 55.22 %( 25) said that they didn't ever seen such campaign
from any authority. It indicates that most of the campaigns are conveyed just for
show up on media; not run on the regular basis. Otherwise people's eye couldn't
ignore that.

38

The remaining 6.6 %( 3) didn't have any comment on it.

As a complement of this question positive respondents were further asked to
what extent they had been exposed to such campaign. So In complement
question the respondents were 17 in number.
Their responses are as bellow.
Only a single respondent agreed that he saw this campaign on monthly
basis
4 of the respondents said that experienced it seasonally.
E.g. During fruit season as expected earlier on 12 respondents are in favor of
observing it during Ramadan. It indicates authority gets alerted when camera is
lurking or media is pursuing over market matters.
When

Frequency

Percentage

Ramadan

12

70.58%

Seasonal

23.52

Monthly

5.88

Total

17

100%

# Price chart updated on regular basis

Figure: price chart updated on regular basis

39

Price chart updated

18%

yes
no

82%

The findings of this question are as follow

17.34% think it is not updated on regular basis. Even one seller says not
maintained fair rate. It cannot predict all quality & quality less product's price.
Even it is not compatible with market equilibrium.
82.66% disagreed with the issue of price chart updating. It indicates that
consumers don't give serious attention to DSCC price chart.

5.3.3 Regulatory and punishment aspect

What kind of punishment was executed?
The

respondents

mentioned

some

major

punishments.

Three

types

of

punishment were executed the respondents acclaimed. Some shop owners said
they were fined 5,000-20,000 TK for not following the rules and hiding pricechart. Some buyers replied they saw damaging product, crocking commodities
while observing market campaign.

40

5.3.4 Complain about Bazaar manipulation

#Complain to DSCC market monitoring standing committee difficult
Figure: complain to DSCC market monitoring standing committee difficult
a) Strongly agree b) moderate d) disagree e) strongly disagree

Complaining is difficult
3% 5%

s agree
moderate

29%
63%

disagree
s disagree

41

It is obvious from the above data that a lion share

53% of the respondents think it is too hard to complain to DSCC authority.
We dont know where about DSCC & where to fill complain they added.
24% replied a moderate view in this term
Interestingly only 4.44% have shown disfavor to this viewpoint.
Another

question

was

whether

respondents

have

ever

demonstrated,

participated in human-chain against market irregularities?

Only 1 person out of 45 respondents attended program such demonstrated,
participated in human-chain against market irregularities?

Causes they showed

for not attending this type of lack time no link with unconscious not works no
interest
5.3.5 Holistic picture of DSCC monitoring: consumers perception
A) Strongly agree b) partially agree c) neutral d) disagree e) strongly disagree
#Descriptive tatistics of variables
Subscales

Minimum

Maximum

Mean

Standard
Deviation

Following

45

3.76

1.05

45

2.94

1.122

45

2.53

1.31

Price chart

Punishme
nt

Monitoring
Valid (N)

45

The respondents responses have been measured in the scale of as per bellow.
42

1= strongly disagree, 2= partially

disagree, 3= neutral, 4= partially agree, 5=

strongly agree
# Observation on 9 shops & interview with the sellers.
9 sellers o s market have been interviewed with. So their opinions are worth to
mention.
It is observed that exposure of Price chart is as follow.
title

Frequency #

Percentage %

Price chart exist

06

67%

Price chart exist

03

33%

Total

09

100%

Sellers awareness about DSCC bazaar monitoring system

# Know about DSCC bazaar monitoring system?
Most of them dont who campaign whether it is TCB with district magistrate or
DSCC committee for monitoring
Why expose price chart (who show price chart). The sellers showed some
reasons to do this. Those are as follow, to show update, inform buyers, avoiding
hassle from mobile court officials and above all to get rid of any type of
punishment imposed by magistrate.
# Frequency of monitoring: sellers perspective
Everyone agreed to the point that they receive back expired commodities sold to
customers.
# Who responsible for market manipulation sellers perception
The sellers thought following are mainly responsible for market irregularities,
price manipulating and food adultering. These are importer, exporter, whole

43

seller, market, ministry, producer, politician, mill factories, international market,

broker, and ministry.

Chapter 06

Findings of the Study

6.1 Overall Consumers perception: DSCC kitchen market monitoring

The findings suggest that the majority of the consumers at DSCC market are
either somewhat unaware about market monitoring or apathetic to complain too
concerned authority. Most of the respondents thought price chart is not updated
in regular basis. Even something demonstration, protest against syndicate
doesnt work. So they avoid these type of activities. Monitoring price &
controlling price hike mainly get focused during Ramadan. People think this

44

seasonal camping is eye-wash in front of camera and not continued throughout

the year.
6.2 Effectiveness of DSCC Market monitoring & demographic variables
There has been found no significant relationship between age group and
effectiveness of DSCC bazaar monitoring. On the other hand to some extent
professional background of the respondents has been able to translate the
effectiveness. There has been found good reasons for reversing perception of
male against female respondents. Their background and role in family matters
contributed to respond differently.
6.3 Market monitoring of DSCC & independent variables
Now following discussion has made an attempt to make connection of
respondents feedback with explanatory variables as have been given in
analytical framework (see analytical framework). What are the findings of this
research in the scale of independent variables has been discussed bellow
6.4 Public awareness: Females are more aware than their counterpart
ARB model of market monitoring suggest for extensive public awareness that is
supposed to lead to complain to market authority. It is found that most of the
consumers know that there is system of monitoring by DSCC. Another side of
findings is only a least portion saw price chart in DSCC kitchen market. So it
suggests that the law remains just black and white. It can rarely see the light of
implementation at consumers level. As a result people normally dont get
authority at market for complain to (CAB,2007).
The result of seeing expire date of commodities was fantastic. It is hoping side
that majority of the respondents watch expire date of product while buying
something from DSCC market.

This issue reveals another gender issue that

female are more aware at seeing expire date than their male counterpart. Even
some male are motivated by their housewives to see expire date. So this
illustrates a very core value of urban women that they are pretty aware in
market related issues.

45

Male are comparatively less aware about seeking voucher from sellers as
compared to seeing expire date. Even female are completely adverse to males
condition. 44% of female at least seek voucher while male are only 20 in
percentage. So that makes the difference between them. So this reveals that
female is more conscious about expenditure, transparency even this may be for
future reference to seller if commodities are found faulty.
It was asked that if sellers dont follow price chart or claim over price whether
you bargain with. Findings suggest that most of them dont bargain. They
showed some reasons for this. They said this is because market price is stable
now with the incensement in purchasing power.
6.5 Frequency of monitoring: got serious attention during Ramadan
As report says Ministry of commerce initiated for forming 14 cumulative
monitoring teams to monitor Dhaka city market. Each team will be headed by an
officer whose status is equivalent to a deputy secretary. There will be a
magistrate, police force, representatives from ministry of food, agriculture &
home affairs. Even representative from DSCC will be there. (Bangladesh Protidin,
14 June, 2013). The above report illustrates that market monitoring activities are
still dominated and conveyed by the ministry of commerce and TCB. The local
government body DSCC invests little attention to it or participated as token
representative. So hoping positive feedback from customers about its monitoring
performance is far cry. What respondents exclaimed & expressed regarding this
issue is more alarming. 55% gave negative feedback in reply of question of
seeing DSCC market monitoring campaign ever while a very least percentage
agreed on this point. Who gave positive feedback they are not gave it
unanimously to favor DSCC. They were confused whether that campaign was
conveyed by DSCC or TCB or led by ministry of commerce. So drawing conclusion
from their opinion is not so easy.
Another important aspect was how many times they saw such campaign or in
other word when this got intensified. Most of the respondents said this campaign
got focused mainly in Ramadan when very few of them mentioned that they
exposed with it seasonally. A little number expressed that it is conveyed in every

46

month. Even some report says that government initiates such campaign before
election time
Another fact is that though price chart is normally updated by DSCC official as
known from a seller who is close to market chart- stand and observed this on
regular basis peoples perception is quite adverse to it. About 82% thought this
price is not updated on regular basis.
6.6 Following price chart ignored in most of the cases
A customer said the price chart set by DSCC was not followed throughout
Ramadan. (Nayadiganta, 1 august, 2014). Some says DSCC price chart is just
kept black and white not executed. Customers agreed moderately in the question
of whether price is followed or not.
6.7 Punishment are not conveyed following due process
Punishment range is 1000 to 50,000. Customers claimed that they saw to set
fine up to 20,000. Even this is not beyond criticism. Some seller said this is not
done as prescribed in law, for example Rahman khan, a seller of new market
kitchen market, said that fine (20,000) was just not exposing individual shop
chart. He thought that was not done following due process.
To impose punishment authority should have adequate resource to identify
expired and formalin mixed commodities. Currently DSCC markets formalin test
is done by fish department, consumers right protection department, BCSIR,
BSTI, public health nutrition institute. On the other hand DSCC has no formalin
test machine to identify formalin in commodities. (POBA, 2013)
The standard of food set by BSTI is also not beyond question. In an interview with
an official of food-court (countrys only food court situatedat DSCC)said the
standard ofwater purification (bottle pack) set by BSTI helps some low quality
companies to survive in market.( 12 february,2014, jugantor)
6.8 Consumers are not so critical mass
Complaining to DSCC standing committee is a process by which market
transference can be ensured beside this the officer of Social Service assigned to
47

DSCC is another agent to complain to. This complaining mechanism is also

suggested by ARB system of market monitoring. But response from respondents
gave another message. Most of the respondents thought complaining to DSCC
authority is absolutely difficult.
Even people seem not organized as same as much previous study showed that
consumers throughout the world are generally less organized than other
professional organization. As consumers are from different walks of society so
coherent among them is less visible. Our research translated the same thing in
this issue. Only single person attended demonstration, human chain seeking
consumers right or protesting market irregularities. The respondents who didnt
participate such kind of awareness type of programs showed some good reasons
not to be there. No link with consumer right related organization, thing it doesnt
work, no need for that, no free time all these were prime reasons not to attend
consumers right related program. So it gave clear message that consumers are
not so critical mass and unorganized consumers may be the underlying reason.
Another report says though consumers right protection act was enacted since
2010 but only 109 complains were filled till November 2014. (Jugantor, 12
November, 2014)
6.9 Sellers fear of this punishment more than buyers
As for fear of fine, crocking commodities, damaging goods which means huge
loss to capital sellers are comparatively more aware than buyers. We observed 9
sellers in three markets. Interestingly 6 shops were demonstrating their price
chart in front of their shop (individual price chart also hanged beside main chart
stand).The reasons they showed were to show update, inform buyers, avoid
hassle, avoid punish. The latter two translate sellers fear about uncertainty.
6.10 Sellers know the system but not know who convey the operation
Though most of the sellers are well aware of that there is a system of market
monitoring by DSCC authority they dont know who actually convey that
operation. Was that by district magistrate, TCB, officials from ministry of
commerce in the form of mobile court or DSCC itself? So it significantly means
that there is a communication gap between stakeholders and authorities. Both
48

consumers and sellers are ignored in terms of informing the agents of operation
or extent of punishment. So, this is kind of one way communication.
6.11 Price- chart itself is not fair: cant predict price of all categorygoods
While interviewing with a seller about the fairness of setting market price by
DSCC a seller said it is not fair. Because this price is normally set at mid-day
while whole day is still left. At the end of the day market price may fall as
equilibrium. Even quality goods may have more value for money. So, in this
sense it can be concluded here that DSCC price chart cant go beyond limitation.
It gives an average price just like a shirt forced to fit all.
6.12 Syndicate is responsible for price/market manipulation?
Report says mainly syndicate works behind the camera. (Dainik Ajkaler Khobor,
29 June, 2014). In most of the cases syndicate established out of intention for
making huge profit and black market.
6.13 Implication for Policy/future study
The research found interesting results regarding the relationship between the e
xtent of public awarness, punishment, monitoring,exposure of price chart
and effectiveness of DSCC market monitoring.
Nevertheless, this research has some inadequacy which should be
taken cognizance. The results of this study should be interpreted with caution du
e to those weak
points. Firstly, only three market under DSCC jurisdiction when other 75 markets
are also under it.
.The selected three sample markets are situated in campus area where most of
the

consumers

are

well

educated

and

aware

of

market

matters.

Therefore, the results of the study cannot be generalized .

Secondly, this study is completely based on the present position and situation of
the respondents
regarding some limited distinct factors. It did not consider the past position and
situation of the
49

respondent and their future expectations about this experience.

Thirdly, the sample size is too small to draw any kind of overall generalization.
Although, the
data was based on 45+9 respondents from 3 markets.

A small sample siz

e could affect the

statistical power and precision of the models parameter estimates as well as th
e indices of the
overall model fit (Vermeeren et al 2011). In spite of this, this study appears to
have significant
explanatory potential, and the relationships with the framework correspond with r
ational theories
and literature explanations. Therefore, this problem does not appear to be serious
.
In spite of the aforementioned gaps, the research extends current knowledge in
at various ways,
and does provide a snapshot picture of awarness level of consumers going to
the
DSCC
kitchen . This study is an addition to earlier researchers efforts in
understanding the relationship of public

awarness,

punishment,

monitoring

frequency, displaying price chart with the effectiveness of DSCC kitchen market
monitoring.
Statistically significant correlation results are indicatives of the impact of
all six variables' contribution towards effectiveness & influence of DSCC bazaar
monitoring.
Since no data exists on effectiveness & influence of DSCC bazaar monitoring in
other research,
future in-depth research of this may assist policy formulation and implementation
on all levels to
be aware of the status of effectiveness and allow them to pro-actively put
mechanisms in place
to enhance the effectiveness and ultimatelyimprove service delivery.

50

This research examined the present level bazaar

monitoring

of

DSCC

three

markets.
Empirical findings of this study suggest that there are inverse relationships
prevail between
education and Overall perception regarding monitoring activities by
DSCC. It is recommended that future researcher can concentrate tofind out the c
ause behind this. Further analysis may reveal the reasons for this finding, and t
he future research possibilities are immense.
Specially, they can portray a comparative analysis
between campus and industrial area markets.
Additional research is thus needed to further investigate the potential relationshi
ps and effect of
those variables and other extraneous variables.

51

Chapter 07
Recommendation & Conclusion
Hereby it can be concluded here that the findings of this research are
helping agent to translate the effectiveness of DSCC bazaar monitoring.
Now here is some recommendation out of the findings. Firstly DSCC is
lacking from its logistic and other equipment scarcity. For example
currently formalin testing machine is missing in DSCC. FBCCI, Department
of national consumers right protection are now conveying this service in
market. So this local government body should be equipped with all
sophisticated equipments. The officers and employees should be well
trained to monitor market and test food adultering, mix of formalin in food.
To steer monitoring activities there is urgency for coordination between law
enforcing agency & DSCC. Such a way monitoring activities can be
intensified. DSCC should not fix a price fit for all commodities rather it
should provide a price range which cover foods and goods from lowest to
highest quality. Monitoring work should be operated at least per week.
Otherwise black market and syndicate may get room to take breath.
Punishment should be executed in public such a way all stakeholders can
be aware in future. The punished shop owner should be informed the law
and reason of his punishment. There is an urgency of permanent bazaar
committee

in

each

market

wherein

consumers

can

fill

complain

immediately. Such a way transparency can be ensured.

52

Reference/Bibliography
"Administrators in a day or two". The Daily Sun. 1 December 2011.
Retrieved 6 September 2013.
Al-Mahmood, Syed Zain. "Splitting Dhaka: A zero sum game". Dhaka
Courier. Retrieved 6 September 2013.
Dhakasouthcity.gov.bd, 'Markets'. Retrieved on. 2015. Web. 31 Jan. 2015.
Dncrp.gov.bd,. '. :.'. N.p., 2015. Web. 31 Jan.
2015.
Improving the Marketing System Performance for fruits and Vegetables in
Bangladesh (2013), National food policy capacity strengthening program
, Bangladesh Protidin, 14 june ,2013)
: , Dainik Ajkaler
Khobor,
29 June, 2014)
, Nayadiganta, 1 august, 2014

, , 2013

! Jugantor, 12 November, 2014)

, Jugantor12 february,2014,
>>Wikipedia,. 'Dhaka South City Corporation'. Last accessed on.2015.
Web. 31 Jan. 2015.
>>National Commodity Prices. Department of Agricultural Marketing. (2012 ), Ministry of
Agriculture, Government of the Peoples Republic of Bangladesh [www.dam.gov.bd].
>>The Rice Crisis. Markets, Policies and Food Security. London.(2010) D. (Ed.). Food
and Agricultural Organizations of the United Nations (FAO) and Earthscan.
Horticulture Baseline Production and Marketing Survey, (1997) Vol. II, Main Report.
>>Food and Agricultural Organization of the United Nations. Engineering and Planning
Consultants Ltd., Dhaka, Bangladesh. 299p.
>>Structure and Efficiency Analysis of Vegetable Production and Marketing-in Sindh,F.M.
(2009). Pakistan. PhD Thesis, Department of Agricultural Economics, Faculty ofAgricultural Social Sciences, Sindh Agricultural University, Pakistan, p. 223.
53

>>Kreta-Bhokta andoloner sharuph, (2007), CAB: Dhaka

>>Consumers right protection act, (2009)
>>City Corporation act, (2009)
>>Trading Corporation order, (1972)
Websites:
http://www.tcb.gov.bd/
http://www.mincom.gov.bd/

Appendix A: Questionnaire

Bazaar Monitoring: A study over kitchen markets of DSCC

The purpose of the research is to assess the extent and of Bazaar monitorin
g

of Dhaka
54

South City Corporation with a view to understand consumers and sellers p

erception and
experience. The study is being undertaken for partial fulfillment of the requi
rement of
Applied Research of public administration, University of Dhaka. Data collect
ed through
this questionnaire will be used for research purpose only.
Group 10; 8th semester, Dept of Public Administration,
University of Dhaka
Put Tick () mark or describe where necessary.
Name: ___________________ Age: ______ Gender: Male Female
Professional:_______________
1. Do you know about the Bazaar monitoring system of DSCC? Yes No
2. Have you ever seen price chart in market? Yes No
3. Is price chart updated on regular basis?
4. Do you watch expire date of commodities? Yes No
If expired product found what is your step?
_________________________________________
5. Do you receive voucher against purchased commodities? Why you take
voucher?________________________________________________________________
6. Do you bargain with sellers to follow chart price? Yes No
7. What is you step if sellers claim overprice?
____________________________________________________________________
8. Have you ever exposed with DSCC campaign against malpractice in mark
et?
Yes No
If yes, when do you see it?
(a) Daily (b) weekly (c) monthly (d) during Ramadan (e) seasonally_________
___________________________________________________________
55

What kind of punishment was executed?

_____________________________________________________________________
9. It is too hard to complain to DSCC market monitoring standing committe
e do you
agree with the statement?
a) strongly agree b) moderate c) disagree d) strongly disagree
10. Have you ever demonstrated, participated in human-chain against
market
irregularities?
Yes No. If not why?

________________________________

11. Please indicate the extent to which you agree with the following
statements by
marking with a tick on the appropriate box.
Statement

completely
disagree

partially
disagree

Neutral

partially
agree

completely
agree

Price Chart
is followed

Monitoring
Regularly
Punishment is
enough

1= strongly disagree, 2= partially

disagree, 3= neutral, 4= partially

agree, 5= strongly agree

THANK YOU FOR YOU KIND COOPERATION

Appendix B
JDI subscale*
Subscales
follow
chart
punishment
adequate
Monitoring

strongly

partially

neutral

partially strongly

agree
30.1%

18%

agree
17.34%

agree
13%

is 30.38%

30.38%

21.7%

8.68%

8.68%

30.38%

17.34%

13%

26%

0%

disagree
price 21.3%

56

regularly
*Percentage may not be aggregated to 100 as all 23 respondents didnt
answer some questions.

Appendix C
Data of questionnaire
Q.

question

Ye

Ye

No

(%

(#

(%

you 32

71

)
1

29

23

%
51

3
2

%
49

%
17

2
2

%
83

29

%
60

3
1

%
22

0
1

%
39

N.

Do

know about the Bazaar monitoring system of DSCC?

Have you ever seen price chart in market?

3
4*

Is price chart updated on regular basis?

Do you watch expire date of commodities?

5*

Do you receive voucher against purchased commodities?

16

%
35

Do you bargain with sellers to follow chart price?

%
30

8
8

%
34

8**

Have you ever exposed with DSCC campaign against mal

17

%
37

%
55

practice in market?

* In data analysis Male female variation shown

* *Question seven is open ended question

57