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Teaming and
Decision Making

Siena Heights University

Slide presented by: Kayla Rae

Ashley
Daniels

Kayla
Rae

T
E
A
M
2

Melissa
Sheldon

Chavon
Watts

Slide presented by: Kayla Rae

MISSION
Our passion is the health and function of the
individuals we serve

VISION STATEMENT
To set the standard in rehabilitative care

CORE VALUES
COMMITMENT
To serve our customers with unwavering
dedication
RESPECT
To be considerate of others
INTEGRITY
To do the right thing
Slide presented by: Kayla Rae

Definition
Teaming

Slide presented by: Kayla Rae

How does Concept Rehab utilize teams?

Primary Teams:

Team Values:

Business Development

Honesty and Integrity

Operations

Professionalism and Respect

Human Resources

Encouragement and Support

Finance/Billing

Communication
(De Rond, 2012)

Slide presented by: Melissa

Teams and Stakeholder involvement

Revenue Optimization
Customization Approach
Accountability
Innovation Solutions

Slide presented by: Chavon

Team communication methods and practices

1,100 employees spread across 11 states

Tele-communication and video conferencing

The most valuable form of communication= faceto-face
Email and texting/cell use
The least valuable form of communication
(Pentland, 2012)

Slide presented by: Ashley Daniels

Continuous improvement through teaming?

Identify potential
problems or
opportunities for
improvement

Plan how to
fix/improve
them

Implement
Changes

Review how the

changes worked/
did not work

Teams need to be measured and evaluated from time to time to make

sure they are living up to the cohesive standards you expect of them
(Guest, 2016)

Slide presented by:Ashley Daniels

Conclusion
Four Primary Teams
Cross-Team Collaboration

Stakeholder Involvement
Teleconferencing and Web Meetings

Continuous Improvement Effort

Slide presented by: Melissa

References
Chang, M. (2015, February 20). Why face-to-face meeting
are so important. Forbes.com. Retrieved from:
http://www.forbes.com/sites/ellevate/2015/02/20/wh
y-face-to-face-meetings-are-soimportant/#7f6748b36371

Concept Rehab, Inc. Our Story. (2016). Retrieved from:

http://www.conceptrehab.com/our-story/
De Rond, M. (2012). Conflict keeps teams at the top of their
game. Harvard Business Review. Retrieved from
https://hbr.org/2012/07/conflict-keeps-teams-at-theto
Edmondson, A. (2012). The importance of teaming. Harvard
Business Review. Retrieved from
http://hbswk.hbs.edu/item/the-importance-of-teaming

Faculty & Research, Harvard Business School, Amy C.

Edmondson. President & Fellows of Harvard College
(2016). Retieved from:
http://www.hbs.edu/faculty/Pages/profile.aspx?facId=
6451
Bloom, J (2013). Lean agile scotland 2013 [Online image].
Retrieved August 17, 2016 from
http://www.slideshare.net/cyetain/lean-agilescotland-2013
Purvanova, R. K. (2014). Face-to-face versus virtual teams:
What have we really learned? The PsychologistManager Journal, 17(1), 2-29. Retrieved from
http://search.proquest.com/docview/1492505009?acc
ountid=28644

Pentland, A. (2012). Communication the new science of

building great teams. Harvard Business Review.
Retrieved from: https://hbr.org/2012/04/the-newscience-of-building-great-teams