Ivan V.

Garneff

Contact

Seeking a position where I can contribute my Leadership for

Operation or Process Change Management in the Orlando area.

Tel: 954-562-6780
Email: ivan.garneff@gmail.com

Personal Profile
I am a motivated, personable, bi-lingual business professional with a successful 15+ year track record of driving industry changing
results, strategic thinking ability, experience leading people and process changes with positive impacts to the bottom line.
I am flexible, versatile, loyal to a fault and importantly, able to maintain composure under pressure. I take exceptional pride in my
unwavering common sense, incredible work ethic and ability to think outside of the box.

Professional Accomplishments
Rentex
Reduced overtime among warehouse staff by 70% by radically changing the work environment at my facility.
Improved inbound order check in accuracy by 80% and outbound order accuracy by 90% by improving procedures within
company standard operating procedure.
Continued to reduce operational costs while improving employee efficiency and morale by increasing the training available
to my employees.
Improved sales by an average of 75% per month by improving process and procedures which continued to eliminate errors
and set new company wide standards and sales records. In some months increasing sales over 100% from the previous year.
Improved internal customer relationships with salesmen which contributed to the increase in sales during my tenure by
treating them with integrity and ensuring their needs were meet in the timeliest manner possible.
Chen Medical Associates

Improved patient routing efficiency by over 90% allowing the company to increase patient transportation as needed by
introducing an in house routing solution integrated into their EMR system.
Eliminated overtime usage among drivers and office staff with proper scheduling.
Reduced consumables, improved efficiency, reduced fleet maintenance costs and improved patient satisfaction ultimately
saving the company more than $300,000 in one year.
Managed a transportation budget of 4.5M
Diamond Trailer Service
Reduced operating costs by 35% by educating the line workers and giving them a stake in the success of the company.
Expanded operations from 2 service ramps to 9 ramps by providing exceptional customer service and competitive pricing on
services.
Introduced unique industry software streamlining internal billing processes.
Improved efficiency of office procedures by 60% resulting in reduced labor costs by automating many of the less efficient
systems being used.

Work Experience
11/2013 to 08/2016

Operations Manager Process Improvement

Rentex Computer & Audio Visual Rental A national provider of computers, laptops, projectors, large
monitors, and audio-visual rental services.
- Manage a total of 30 direct reports comprised of drivers, warehouse staff, technical staff and
warehouse managers.
- Responsible for the allocation and movement of all inventory necessary to meet order needs on a
continuous basis. Coordinated movement of that inventory via freight carriers and inter office
deliveries.
- Responsible for development and continuous improvement of the processes involving the inbound
receiving, quality control and outbound delivery of local and national inventory.
- Responsible for fleet management, maintenance and procurement.
- Responsible for fleet and driver D.O.T. compliance and documentation management.
- Responsible for the evaluation and continuous improvement of all internal warehouse protocols,
policies and procedures.

10/2009 to 11/2013

Manager of Transportation, National Fleet and Logistics

Chen Medical Associates. Parent company of Chen Medical Center and JenCare Neighborhood Medical
Centers. Totaling 37 full service medical centers nationwide
- Managed a total of 50 direct reports comprised of drivers, assistant managers and analysts.
- Managed the appointment & transportation scheduling of over 1000 patients daily in seven states in
coordination with their doctors schedules.
- Key member in the development of the companys 1 st of its kinds EMR system.
- Responsible for fleet management, maintenance and procurement.
o Repair; mechanical / cosmetic
o Vendor relations
- Responsible for fleet D.O.T. compliance and documentation management.

2001 2009

Manager of Ramp Operations / Logistics

Diamond Trailer Services
- Managed nine repair ramps in three states.
- Responsible for national recruitment of department personnel.
- Managed 35 direct reports.
- Responsible for fleet management, maintenance and procurement.
- Responsible for inventory control of parts, field used technology, fuel and tires.
- Responsible for new hire training and ongoing staff safety training.
- Maintained D.O.T. compliance for all equipment, both internal and customer repaired.

1995 2001

Customer Service Desk Manager, American Express Platinum

Renaissance Cruises, Inc
- Responsible for the complete satisfaction of our elite American Express Platinum Cruise passengers.
- Responsible for all documentation management for all cruise itineraries.
- Responsible for all shore excursion operations including;
o Vendor scheduling
o Vendor procurement and quality control
o Cruise passenger requests and needs

Education / Certifications
Associates Degree in Mechanical Engineering

Fluent in English & Spanish (Speak, Read, Write)

A+ (Computer Engineering Certification)

Personal and Professional references available