LeanSixSigmaBlackBelt

CourseContentandOutline

TotalEstimatedHours:145.05

Note: ThisoutlineisidenticalfortheHealthcare,FinancialServices,andServicesversions.The
differenceforeachcourseliesinthecustomizedcasestudies,examplesandexercises.

Session1:IntroductiontoLeanSixSigma(4.75hrs.)

Introduction
HigherStandardsforHigherPerformance
InputDeterminesOutput
LeanSixSigmaDefined
What'sInaName?
SuccessStories
TheSigmaLevel
The99.9%Problem
CalculatingtheSigmaLevelToolset

DNAofaChampion
LeanSixSigmaFramework
DMAICTheLeanSixSigmaImprovement
Process
LeanandDMAIC
ThoughtProcessMappingToolset
OrganizingforSuccess
WorkingRelationships
CriticalSuccessFactors
ExercisesandQuiz

Session2:Define1TheValueStream(8.85hrs.)

DefineIntroduction
ProcessThinking
TheSourceofValue
ValueStreamLeverage
ProcessMappingOverview
ProcessMapping(SIPOC)Toolset
FlowCharts
ValueAddedFlowCharts
SpaghettiCharts

ValueStreamMappingToolset
ParetoChartToolset
BalancedScorecardToolset
ProjectSelectionToolset
ProjectCharterToolset
ProjectTrackingToolset
StakeholderAnalysisRACIMatrix
ExercisesandQuiz

Session3:Define2VoiceoftheCustomer(8.95hrs.)

VoiceofTheCustomer
FocusonTheCustomer
UnderstandingCustomerRequirements
WheretoGoForCustomerRequirements
ConductingSurveys
MoreonSurveys
SurveysSamplingFrame
StructuringSurveyQuestions

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TheDegreeofUncertaintyinSampling
GuidelineforMarginofError
AffinityDiagramToolset
CTQCTreeDiagramToolset
OperationalDefinitionToolset
VoiceOfTheCustomerAsSpecifications
QFDToolset
DefineProgressReview
ExercisesandQuiz
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Session4:Measure1MeasurementsandBasicStatistics(4.75hrs.)

MeasurementsandBasicStatistics
BusinessProblemSolving
BasicStatisticalTerms
DescriptiveandInferentialStatistics
Measurements
Discretevs.ContinuousMeasurements

MeasurementSubjects
GraphicalSummaries
HistogramToolset
MeasuringCentralTendency
QuantifyingProcessVariability
TheNormalDistribution
ExercisesandQuiz

Session5:Measure2MeasurementSystemAnalysis(8.8hrs.)

MeasurementSystemAnalysis
Introduction
MeasurementAsAProcess
Cause&EffectMatrixToolset
TheAnalysisofMeasurementSystems
TheRequirementsofMeasurement
Systems
GageR&R
MSAGraphing
AttributeMeasurementSystemAnalysis

CalibrationofMeasurementSystems
CollectingData
DevelopingaSamplingPlan
BaselinePerformance
DerivativePerformanceMetricsThroughput
Yield
DerivativePerformanceMetricsRolled
ThroughputYield
TheSigmaLevelRevisited
ExercisesandQuiz

Session6:Measure3ChartingProcessBehavior(10.9hrs.)

IntroductionChartingProcessBehavior
TrendChartToolset
SPCIntroductionandBackground
SPCIntroductiontoControlCharts
SPCControlChartLimits
SPCMoreOnControlLimits
ImplementingSPC
SPCChartSelection

RationalSubgroupingToolset
XandMovingRangeChartsToolset
AttributeControlChartToolset
XbarandRChartToolset
ProcessCapabilityToolset
MeasureProgressReview
ExercisesandQuiz

Session7:Analyze1IdentifyingRootCause(10.65hrs.)

AnalyzeIIntroduction
FindingTheRootCause
Cause&EffectDiagramToolset
AlternativeToTheCause&Effect
Diagram
5Why,1How
ACombinationof5Why,Pareto,and
TrendCharts

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ScatterPlotToolset
CorrelationandRegressionAnalysis
MultipleRegressionToolset
LogisticRegressionToolset
FactorsInDeterminingSampleSize
EstimatingPopulationMean
ExercisesandQuiz

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Session8:Analyze2HypothesisTesting(23.85hrs.)

AnalyzeIIIntroduction
IntroductiontoHypothesisTesting
TheProcessOnTrial
TheHypothesisAcceptorReject?
TypesofError
PowerAnalysis
PowerAnalysisFactors
HypothesisTesting
ConfidenceIntervals
TreatmentComparisonsControlCharts
ComparingOneProportiontoaStandard
ComparingTwoProportionsZtestToolset

ComparingMultipleProportionsChiSquare
ComparingOneMeantoaStandardttest
ComparingTwoMeansttestToolset
ComparingMultipleMeansANOVA/Ftest
Toolset
ConfidenceIntervalsLeastSignificant
Difference
ComparingOneVariancetoaStd.ChiSquare
ComparingTwoVariancesFtestToolset
Parametricvs.NonparametricTests
HypothesisTestingLearningLab
ExercisesandQuiz

Session9:Analyze3DesignofExperiments(41.55hrs.)

DesignofExperimentsIntroduction
DesignofExperimentsHistory
DesignofExperimentsComponents
DesignofExperimentsPrinciples
DesignofExperimentsPurpose
DesignofExperimentsProcess
DesignofExperimentsGuidelines
SelectingtheRightDesign
Blocking
BlockingandTackling
FasterDeliveriesThroughExperimentation
BeyondOneFactorExperiments

TwoLevelFullFactorialToolset
TwoLevelFractionalFactorialToolset
GeneralFactorialtoolset
DOEPowerandSampleSize
DesigningAnExperimentToSaveThe
Kingdom
BetterPizzaThroughDesignofExperiments
SellingMoreCoffeewithDesignExperiments
BrewingBetterBeerUsingDOE
AdditionalSubjects
AnalyzeProgressReview
DesignofExperimentsExercisesandQuiz

PullScheduling
CorrectiveActionMatrix
PilotingaSolution
SystemDynamics
CharacteristicsofDynamicSystems
SystemDynamicsExamples
AnotherSystemDynamicsExample
SystemDynamicsApplication
SystemDynamicsSummary
ImproveProgressReview
ExercisesandQuiz

Session10:Improve(12.10hrs.)

Improve
DesignforSixSigma(DFSS)
Benchmarking
Brainstorming
NarrowingDownTheListofIdeas
FMEAToolset
Errorproofing
PrioritizingandSelectingaSolution
TheA3OnePageReport
ContinuousFlowToolset
QuickChangeoverToolset
CellularProcessingToolset

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Session11:Control(6.85hrs.)

Control
MoreOnSPC
TheProcessControlPlan
MoreOnFMEA
VisualControl
5SApproach
CHECKProcess
TotalProductiveMaintenance
TPMObjectives&Benefits

TPMMetrics
TPMCoreElements
TPMMaintenanceActivities
BestPracticesandLessonsLearned
DocumentingProcessChanges
EndingtheProject
ControlProgressReview
ExercisesandQuiz

Session12:LeadingTeamsandLeadingChange(4.45hrs.)

LeadershipIntroduction
FuelingTheImprovementEngine
LeadershipCharacteristics
Practice,StudyandReflectionLearning
byModeling
LeadingTeams
DevelopinganEffectiveTeam
ImprovingTeamDevelopment

LeadingChange
LeadingChangeContinued
SuccessFactorsForEffectiveChange
Management
ExercisesandQuiz
CourseCompletion
TheLeanSixSigmaJourney

Updated:1/1/10

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