CHAPTER 7: CONFLICTS

(E)

1.
*

Project objectives must be clearly defined so that we know when the project is over.
A. True
B. False

(E)

2.

Which of the following is a characteristic of a good objective?

A. General, not specific
B. Overly complex
C. Established within resource bounds
D. Can violate organizational policies and procedures

(M) 3.
*

When using the SMART Rule, R stands for:

A. Realistic
B. Routine
C. Right
D. Retentive

(H) 4.

Which of the following conflicts has the most frequent occurrence for a project
manager?
A. Manpower
B. Costs
C. Time
D. Tradeoffs

(E)

5.
*

(M) 6.

(E)

7.

Project managers should allow all conflicts to be resolved at the sponsor level
A. True
B. False
Which conflict, if it occurs, can have the most serious impact on the teams
performance
A. Schedules
B. Cost
C. Personality clashes
D. Resource availability
Factors influencing project priorities can include:
A. The technical risks
B. The nearness of the delivery date

*
(M) 8.

(M) 9.
*

C. The expected profit or savings

D. All of the above
Which of the following conflict resolution modes would a project least likely accept if
the conflict was with the project team?
A. Confrontation
B. Compromise
C. Forcing
D. Smoothing
Which of the following conflict resolution modes would a project manager prefer to
use for a conflict with superiors?
A. Confrontation
B. Compromise
C. Forcing
D. Smoothing

(M) 10. Emphasizing areas of agreement and deemphasizing areas of non-agreement

represents which type of conflict resolution mode?
A. Confrontation
B. Compromise
C. Forcing
* D. Smoothing