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http://www.moneyfactory.gov/services/currencyredemption.html

1. http://www.helpwithmybank.gov/get-answers/other-topics/banks-currency/faq-other-topicsbanks-currency-02.html
2. http://www.moneyfactory.gov/services/currencyredemption.html

Assess the damage. If your money has suffered minor damage but is still legible and
usable, you should use that currency as is. If it is damaged but not mutilated and you do
not want to use that currency for any reason, you can exchange that money at your local
bank.[4]
Money that has been mutilated or extensively damaged beyond repair or use should be
submitted to the US Bureau of Engraving and Printing or the US Mint.[5]
Do not falsify your claim or intentionally damage currency. Both are federal crimes that
are taken very seriously by the U.S. Government.[6]
2
Measure what is left. In the United States, you must submit more than half (over 50
percent) of the paper bill intact. This is in part to prevent people from ripping money in
half and replacing both halves. The only exception to this requirement is if less than 50
percent of the bill is intact but there is sufficient supporting evidence (such as burn
marks) that the remainder of the bill has been destroyed.[7]
In addition to submitting the sufficient remains of a legible banknote, you must provide
some remnant of the bill's security features.[8]
Security features may include the security ribbon woven into the bill, the security thread
that runs vertically to the left of the portrait, watermarks, or color-shifting ink.[9]
The banknote's value must be identifiable so that the treasury can determine how much
money to reimburse you for, if your claim is determined to be valid.[10]

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Warnings
The Superintendent of the United States Mint and the Director of the Bureau of Engraving and
Printing have final say in regards to the settlement of damaged currency. Appeals are not
allowed.
Intentionally mutilating currency is a federal crime. Falsifying a claim for reimbursement of
damaged currency is also a federal crime. The U.S. government takes these matters very
seriously, and may use the U.S. Secret Service to investigate any subsequent criminal cases.
All damaged currency sent to the Bureau of Engraving and Printing and United States Mint
will be checked against drug and robbery cases for matching serial numbers. Money that is
confirmed to have been involved in a crime will not be replaced, and may initiate an
investigation into the matter.

3.

Evaluate coins. Unlike paper banknotes, the Bureau of Engraving and Printing

does not replace damaged coins. Coins that are severely damaged, such as coins that
have been melted or fused together, can be sent to the US Mint for evaluation. The US
Mint will then determine the best course of action.[11]
4.

Try to preserve the money. Even though the money has been damaged, it may
become even more damaged by improper handling. How you handle the money as you
prepare to pack and ship it may help preserve it, ensuring that you get the equivalent
amount of money back.[12]
If the currency was rolled up when it was mutilated, do not attempt to straighten it out. If
it was flat, do not attempt to roll, fold, tape, or glue it.[13]
Altering the money in any way could further damage the currency, but may also count as
altering/defacing money, which is against the law.[14]
5.

Package currency carefully. How you package the currency may be the

difference between getting money back and suffering financial losses. Package the
currency in a way that will prevent any further damage and ensure a safe delivery.[15]
If the currency is brittle or may fall apart, pack the tattered money in a plastic sandwich bag
with cotton to help insulate it and keep it in place.[16]
Do not ship coins and paper currency together. The two forms of currency must be sent to
separate offices, and packing coins with damaged paper money could cause further damage
to the tattered banknote.[17]
8.

Compose a letter of explanation. Once you've carefully packed and preserved

the damaged currency, you'll need to write a letter to include with your money. The letter
should be legible, and typed if at all possible.[18] The letter should include:
the original value of the currency[19]
your name and current contact information[20]
a thorough explanation of how the money became damaged[21]
your current bank account and routing number (the bank must operate within the United
States)[22]
your current mailing address and any relevant instructions, if you want the money to
come as a mailed check[23]

Object 1

14.

Deliver currency in person. If you live in or near Washington, D.C., you can deliver the
damaged currency in person to the Bureau of Engraving and Printing. The Bureau
accepts personal deliveries of damaged or mutilated currency between the hours of 8:00
am and 11:30 am, and between 12:30 pm and 2:00 pm.[24]

Unanswered

15.

Questions
How much will this cost me?
Answer Flag for removal
If the money is not damaged badly, how long will it take?
Answer Flag for removal
How do I get damaged Euros replaced?
Answer Flag for removal
What should my letter say to request my money be replaced?
Answer Flag for removal
Can rusted 20's be replaced by the bank.
Answer Flag for removal

Mail your currency. If you do not live in Washington, D.C., or are otherwise incapable
of personally delivering damaged currency, you can send the currency by mail through
the US Postal Service. Send all damaged currency through Registered Mail, with return
receipt requested. You may also wish to purchase insurance on the package to ensure
that your losses are covered if the package becomes lost or damaged.[25]
Damaged paper currency should be addressed to the US Bureau of Engraving &
Printing, MCD/OFM Room 344A, P.O. Box 37048 - Washington, DC 20013.[26]
Mutilated coins can be sent for evaluation to the U.S. Mint. Packages containing
mutilated coins should be addressed to the Superintendent of the U.S. Mint, Attn.:
Mutilated Coins, P.O. Box 400 - Philadelphia, PA 19105.[27]
16.

Wait for your claim to be processed. Once you've submitted your damaged currency
to the proper office, you'll have to wait for the claim to be processed. Each case is
reviewed by a qualified professional to determine the extent of damage, confirm the
banknote's value, and assess the validity of each claim.[28]
Claims can take anywhere from six months to 36 months to process. The evaluation
process depends heavily on the condition of the money, the extent of damage, and the
conditions under which it was damaged.[29]
The Director of the Bureau of Engraving and Printing makes the final decision on all

damaged currency claims.[30]

To check the status of your claim at any time, you can call the Bureau of Engraving and
Printing toll-free at 866-575-2361, or email the office at mcstatus@bep.gov.[31]
17.

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