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1789: SoftLogix Manually Uninstall Procedure

22639 | Date Created: 08/29/2002 | Last Updated: 06/17/2016
Access Level: TechConnect

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Problem
Previousversioninstalled,unabletoinstallSoftLogix5800(CTOR.DLLerror)
Failedinstallorunsuccessfuluninstall.
UnabletolocateSoftLogix5800inAdd/Removeprograms

Environment
Softlogix5800

Solution
Testeduptoversion16ofSoftLogix5800
1.ShutdownRSLinxClassic,RSLinxEnterpriseandChassisMonitor
2.ClickStart>Run,typeinthewordRegeditandclickOK.
3.SelectRegistry>ExportRegistryFile,inthefilenameboxtypeRegBackupandclickSave.
4.Next,deletethefollowingregistrykeys:
HKEY_CLASSES_ROOT\AB.1789Lxx
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AppPaths\SoftLogix5800.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{724684709BE911D192A3
080009D19AE6}
(keynumbermaybedifferentdependingonversion,writedownthisnumberneededforlater)

Note:Thiskeyshouldhaveavalue"DisplayName=SoftLogix5800"
HKEY_LOCAL_MACHINE\SOFTWARE\RockwellAutomation\SoftLogix5800
HKEY_LOCAL_MACHINE\SOFTWARE\RockwellAutomation\VirtualBackPlaneMonitor

Note:On64BitOSmachinesinstead
HKEY_CLASSES_ROOT\AB.1789Lxx
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\App
Paths\SoftLogix5800.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{72468470
9BE911D192A3080009D19AE6}
(keynumbermaybedifferentdependingonversion,writedownthisnumberneededforlater)

Note:Thiskeyshouldhaveavalue"DisplayName=SoftLogix5800"
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\RockwellAutomation\SoftLogix5800
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\RockwellAutomation\VirtualBackPlaneMonitor

5.Closetheregistryeditorwindow
6.OpenWindowsExplorerandnavigatetothefollowingdirectory C:\ProgramFiles\InstallShield
InstallationInformation\

Note:For64bitOSdeletedirectory C:\ProgramFiles(x86)\InstallShieldInstallationInformation
7.Deletethefolder {724684709BE911D192A3080009D19AE6} (orthevaluewrittendownfromtheabove
step)
8.RemovetheSoftLogixChassisMonitorICONfromthedesktop.
9.GotoStart>AllPrograms>RockwellAutomationandremoveSoftLogix5800folderandeverything
underit.
10.Deletedirectory C:\ProgramFiles\RockwellAutomation\SoftLogix5800
Note:For64bitOSdeletedirectory C:\ProgramFiles(x86)\RockwellAutomation\SoftLogix5800
11.RebootandreinstallSoftLogix5800.

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