CRM Modules in ERP system

Call Center & Customer Service

Call Center Integration
Call Center Parameters, Policies & Options
Call Tracking
Cross Selling and Upselling
Customer Service Parameters, Policies & Options
IT Help Desk
IT Help Desk Systems Integration
Problem Resolution
Product Support & Training
Telesales
Campaign Management
Campaign Execution
Campaign Planning
Campaign Response Analysis
Lead Generation & Pipeline Management
Literature Fulfillment
Market Segmentation
Marketing Campaign Systems Integration
Marketing Event Management
Marketing Promotions
Prospect Profiling
Sales Scripts
Contact & Account Management
Contact Management
Multimedia Encyclopedia
Opportunity and Lead Management
Quotation
Sales Quota Management
Shared Customer History Information
Team Selling
Telemarketing/Pre-Qualification Scripts
CRM Reporting & Analytics
Brand & Category Analysis
Campaign Response Analysis
Channel Sales Analysis
Customer Order Fulfillment and Delivery Performance
Customer Profiling and Valuation
Customer Sales Analysis
Distribution Functional Performance Analysis
Order Management Reporting

Price Management Analytics

Product Sales Analysis
Sales & Returns Reporting
Sales Opportunity Analysis
Sales Organizational Effectiveness Analysis
Sales Statistics & Analysis
Service Management Performance Measurement
Telesales Performance Measurement
Deal & Promotions Management
Advanced Promotions & Deals
Deductions Management
Promotion Pricing
Trade Marketing/Deal Administration
Trade Promotion/Spending Management
Field Service Management
Field Service Operations
Field Service Systems Integration
Installed Base Management
Service Call Management
Service Contracts & Billing
Market Strategy & Brand Management
Brand & Category Analysis
Brand Management Systems Integration
Category Funds Management
Product Profile
Multi-Channel Fulfillment & Service
Customer Fraud Oversight
Multi-Channel Customer Service
Multi-Channel Fulfillment Routing
Multi-Level Capable-to-Promise
Order & Shipment Tracking
Opportunity Management
Opportunity Mgmt Systems Integration
Opportunity Profile
Sales Activity Reporting
Sales Analysis
Sales Forecasting
Territory Assignments
Partner Relationship Management

Branding and configuration

Business Planning
Co-marketing
Communications
Information Center
Lead Management
Partner Locator
Partner Portal
Partner Profiling
Partner Recruitment
Training and Certification
Pricing & Contract Management
Commodity Pricing
Contract Administration
Discounting
Fee Structures
Price Setting
Pricing Calculation
Pricing Systems Integration
Sales Contracts
Sales Price Calculation
Software Licensing Details
Special Pricing Agreements
Standard Pricing
Quote & Order Management
ATP Systems Integration
Available To Promise (ATP)
Capable To Promise (CTP)
Customer Profile
Order Entry
Order Hold Capabilities
Order Management Systems Integration
Order Processing
Payment Processing & Credit Check
Quote Processing
Quoting & Estimating
Quoting & Estimating Systems Integration
Reservations & Allocations
Sales Quotations & Order Conversions
Sales Configurator
Customer Requirements & Specification
Features & Options-Based Configuration
Online Catalog
Quote & Order Copying
Regional Localization

Rules-Based Order Configuration

Sales Configurator Systems Integration
Sales Forecasting & Planning
Account Manager Forecasts
Sales Calendars
Sales Statistics & Analysis
Sales Incentives & Compensation
Commission Calculations and Reporting
Compensation Plans & Commissions
Manual Adjustments
Sales Compensation Systems Integration
Salesperson Subledger
Warranty & Returns Management
Returned Goods Handling
Returns Management
Warranty Management