Professional Documents
Culture Documents
HOTEL DETAILS
Name of Hotel*
____________________________________________________________________________
Website
Phone No (2 Numbers)*
Address, City, District*
Registration number
Tax/PIN number*
GPS Coordinates
Landmark
E-mail for bookings*
* Mandatory details
MANAGER DETAILS
Name *
E-mail *
Mobile No *
I, the legal representative of the ......., correctly incorporated under ....... law
certify the accuracy of the information above and confirm that I have read the below terms of use, and agree by this
...... day of ........ to become a partner with Jumia Travel.
Represented by
TERMS OF USE
Preamble
This contractual agreement (Contract ) states the terms and conditions of the partnership between Jumia
Travel, represented by Jade e-services Kenya Ltd hereinafter referred as (Jumia Travel, we, or us),
and the signing hotel partner (you, hotel). Jumia Travel is a hotel booking website that intends to bring
new customers to hotels. Jumia Travel customers can book or reserve a hotel room online from all hotels
listed on the website who are willing to receive bookings or reservations from Jumia Travel. Where it is
referred to availability, this means the combination of: a room type, a policy set, a price and the actual
availability.
Jumia Travel obligations
Jumia Travel agrees to communicate sufficiently with the hotel and customers for bookings to be made in a way that
is convenient for all parties. Jumia Travel will communicate in advance any changes to Terms of use (see the
Amendments section). We will help you with the onboarding process to the Jumia Travel platform and market your
property on the website. Only if agreed beforehand, we will list your hotel on our website. We will enable customers
Vouchers
We sometimes offer discounts to our clients to increase volume of bookings for the benefit of your
hotel. To benefit from these discounts, customers use vouchers code on the website. In such cases,
Jumia Travel will pay you for the voucher amount. The guest will only have to pay for the booking
price minus the voucher amount. In any case, this will not affect the amount the hotel is paid.
Warnings and indemnifications
A hotel which is irresponsive to communication from Jumia Travel, which cannot deliver a committed
room or which is involved in any form of misconduct can be removed from the Jumia Travel website.
If the hotel commits any breach of the terms of this Contract, including by reason of seeking to
deprive Jumia Travel of its commission (such act may include the hotel inducing a Jumia Travel
customer to cancel or change his/her booking), the hotel will indemnify Jumia Travel. The
indemnification will be based on the expected benefit of the commercial relation between Jumia
Travel and the hotel. Jumia Travel reserves the right to always investigate fraud.
to book on our website. We agree to communicate positively about the hotel (this does not include reviews left by
customers: Jumia Travel will ensure of their non-defamatory and non-insulting nature).
Hotel obligations
We will display availabilities on rooms provided to us by the hotel in either of the following ways:
We receive information about the hotels availability through our Revenue Management
department, via email, phone, and text-message or during a meeting.
Information will then be confirmed to you via email.
The hotel provides information about its availability through our systems backend (extranet).
Once we have been given availability in either of the ways listed above, the hotel must provide the room to
the guest. The hotel will be contacted by Jumia Travel via e-mail, phone, or text-message to confirm
availability (this includes the quality of the hotels offer).The hotel should communicate its availabilities
regularly with Jumia Travel via phone calls, e-mails, text-messages or our extranet. Information from
meetings or phone communication will then be confirmed to you via email.
Any booking notification will go through the following process; the hotel will be contacted by Jumia Travel
to confirm the booking. Once confirmed, the hotel has accepted the booking and will receive the details of
the reservation via email. The hotel is responsible to ensure service and room quality to make the
customers stay at the hotel an enjoyable experience.
Also the hotel agrees to communicate positively about Jumia Travel and to attach a Jumia Travel sticker,
Effective Date
This Agreement is valid by signature of the legal representatives.
Termination of the Contract
This Contract between Jumia Travel and the hotel will terminate 2 weeks after one of the two parties
formally expressed the fact that it does not wish to continue the relationship.
The hotel may terminate the relationship with Jumia Travel at any time by giving notice to Jumia
Travel in a letter that must be signed by the representative. The end of this Contract will be taken into
account after receipt of the letter. All pending bookings, bookings prior to the reception of the
cancellation or bookings during termination period must be handled with best intentions by the hotel.
Both parties have a termination dead line of 2 weeks, starting by receiving the resignation letter. The
resignation has to be written by letter only. This paragraph expires when one of the parties violate
against an agreed paragraph of the contract.
Warrants & disclaimer of warranty
The hotel confirms its ownership of the accommodation and that it has all necessary rights to run it in
accordance to representations made to Jumia Travel. Also the hotel represents and warrants that it
has all necessary operating permits. The signing manager represents and warrants that he/she has is
empowered to enter into a Contract of this nature on behalf of the hotel and/or that he/she has taken
necessary actions of corporate authorization.
Jumia Travel is not accountable for the accidents caused by the hotels or their clients, neither is it
accountable for financial obligations related to such a situation.
The hotel commits not to share any information, neither of this Contract nor confidential information
about Jumia Travel to third parties without explicit approval from us. Jumia Travel and the hotel
intend to lead a healthy business relationship.
Our customers have the option to either pay on our website directly, or pay at the hotel during their stay. It is the
secure the payment. In case of payment at the hotel, you are responsible for securing the payment. The hotel is
Assignment
Jade e-services Kenya Ltd shall reserve the right to assign this Contract, to a related party, together
allowed to offer any discount to customers who choose to pay on our website, in order to secure the booking and
hotel's choice to accept only one or both of the two methods. In case of payment on our website, Jumia Travel will
limit financial risks involved in case of a no-show or cancellation. In case of any problems with prepayment, Jumia
Travel will alert you via e-mail that payment should actually be done by the guest at the hotel.
Governing law
The provisions of this Contract shall be governed and interpreted in accordance with the Laws of The
Arbitration
Where any dispute, controversy, difference, or claim arises (out of, relating to or connecting with this
Contract, or the breach, termination or invalidity thereof) between either of the parties to this
Contract, the parties shall first seek an amicable settlement of such dispute. Where the parties are
unable to reach an amicable settlement, reference shall be made to arbitration. The arbitration shall
be held in Nairobi, and shall be conducted under the Arbitration rules of the International Chamber of
Commerce (ICC). The language of arbitration shall be English. The award rendered by the
Arbitrator(s) shall be final and binding upon all parties concerned.
Amendments
You acknowledge and agree that Jumia Travel shall endeavor to give you notice for any amendment
to this Contract that materially increases your obligations or decreases your rights under this
Contract. You acknowledge and agree that Jumia Travel at its sole discretion and without liability may
make amendments without your further specific Contract at any time with immediate effect by posting
a notice of the amendment on the Jumia Travel website and by sending to you an email or a letter