RD4

A complete
guide to
PC-EFTPOS
i3070.
i3070
User Guide
Contact details
Westpac Merchant Business Solutions Help Desk
Service, Sales and Support
Terminal Difficulties
1800 029 749

(24 hours a day, 7 days a week)
PC EFTPOS Help Desk

Issues/Faults with POS System
(02) 9998 9800
Manual Credit Card Authorisations

(MasterCard, Visa)
132 415
(24 hours a day, 7 days a week)
American Express Authorisations
1300 363 614
Diners Club Authorisations
1800 331 112
JCB Authorisations
1300 363 614
Cardholder Behaving Suspiciously
132 415 Extension 500
Note: If one of our operators asks you to retain a

card, please ensure your personal safety first.
Do not comply with the request if you or anyone
else is placed at risk.
Merchant details
Please complete the details below for your merchant facility.
Trading name:
Merchant number:
If your terminal is enabled for Electronic Fallback (EFB) transactions your floor limit is:
$ for credit card transactions
$ for debit card transactions
Contents
1.0
Introduction................................... 2
1.1

Merchant Responsibility for

Equipment and Materials
Provided........................................... 2
1.2
5.7

How to Process a Mail/Telephone

Order/e-Commerce Transaction... 28
5.8

How to Process a
Pre-Authorisation........................... 30
Cancellation of Facility.................... 3
5.9
How to Process a Completion....... 32
1.3

Damaged, Lost or Stolen

Equipment........................................ 3
5.9.1 Using the ROC Number................. 32
1.4
Transaction receipts........................ 3
2.0
Getting Started.............................. 4
3.0
Passwords...................................... 9
4.0
Procedures................................... 10
4.1
Terminal Activation........................ 10
5.9.2 Using the Authorisation ID............ 34

6.0
Reporting Functions.................... 37
6.1
Terminal settlement....................... 37
6.2
Funds settlement........................... 40
6.3
Pre-settlement............................... 40
6.4
How to reprint last settlement...... 42
4.1.1 Configure Merchant....................... 10
7.0
Fall Back Sales Procedures........ 43
4.1.2 Logon............................................. 10
7.1
Electronic Fall Back....................... 43
4.2
Inserting a Chip Card..................... 10
7.2
Manual Fall Back*.......................... 45
4.3
Swiping a Magnetic Stripe Card.....11
8.0
Minimising fraud.......................... 46
4.4
Manual input of card data...............11
8.1
CCV security codes....................... 46
4.5
Operating Training Mode................12

9.0
Trouble shooting.......................... 48
5.0
Transaction Procedures...............15
9.1
Hardware faults............................. 48
5.1
How to Process a Purchase............15
9.2
Response codes............................. 49
5.2

How to Process a Purchase

with Cash Transaction....................17
5.3

How to Process a Cash Only

Transaction.....................................19
5.4
How to Process a Refund...............21
5.5
How to Void a Transaction............. 23
5.6
How to Process a Tip Adjustment... 25
10.0 PIN Entry....................................... 54

11.0 Glossary........................................ 55
12.0 Appendix A:

Error/Fault Recovery Guide....... 56
*Manual Fall Back facility only available when enabled on terminal.
i3070 USER GUIDE
1.0 Introduction
The PC-EFTPOS i3070 terminal allows transactions to be processed for Debit Cards (Savings
and Cheque accounts), Credit Cards (Visa and MasterCard) and Charge Cards (American
Express, Diners Club and JCB). To accept Charge Card transactions please contact the
Charge Card provider.
The features of the PC-EFTPOS i3070 terminal include:
Process Purchases
Process Purchases with Cash Out for Debit Cards
Process Refunds
Process Voids
Process Mail/Telephone Order Transactions (MOTO) and E-Commerce (ECOM)

transactions (approved merchants only)
Process Cash Out Transactions for Debit Cards
Process Pre-Authorisation and Completion Transactions (approved merchants only)
Process Tip Adjustments
Training Mode supported
1.1
Merchant Responsibility for Equipment and Materials Provided
Imprinters and terminals (where supplied by us), plus any unused stationery and promotional
material remain the property of the Bank.
You must not sell, assign or in any way encumber them.
You shall not part with possession of them to a third party or give access to a third party.
You must ensure that the terminals are covered by your business or contents insurance.
Terminals must not be relocated without prior authorisation.

Terminals must be located where customers can use the PINpad without the risk of other
people seeing them key in their PIN.
i3070 USER GUIDE
INTRODUCTION
1.2
Cancellation of Facility
If your merchant facility is cancelled for any reason, this equipment and materials must
be returned to us. To make arrangements for return call the Westpac Helpdesk on
1800029749. You must ensure that all equipment and materials are available to be returned
within five business days of our request.
Fees and charges will continue to be incurred until the equipment is returned to the bank
asinstructed.
1.3
Damaged, Lost or Stolen Equipment
You are responsible for your equipment. If equipment is damaged, lost or stolen, you will be
charged for their replacement.
1.4
Transaction receipts
You need to retain all transaction receipts printed on POS for at least 12 months after the
date of the transaction; in secure manner for reconciliation and in case of terminal failure.
Refer to Section 14.0 Records in the Merchant Business Solutions Card Acceptance by
Business brochure.
You must provide customer with a receipt unless they request otherwise.
i3070 USER GUIDE
INTRODUCTION
2.0 Getting Started

2.1
PC EFTPOS i3070 Terminal
The PC-EFTPOS i3070 terminal operates as a card reader and as a PINpad for the cardholder.
The PC-EFTPOS i3070 kit includes:
The i3070 terminal,
a detachable power supply,
a PC cable with serial RS232 connection,
a PC cable with USB connection and
operates as a PIN Pad for the customer.
2.2
Keyboard Layout
Account Selection
Keys
CHQ
1
QZ
abc
ghi
pqr
Fe
ed
5
jkl
tuv
Mag Stripe Reader
CR
SAV
Ca
Cl
def
nc
el
Cancel Key
Clear Key
ea
mno
wxy
Func
E
N
T
E
R
Enter Key
Function key
Chip Card Reader
i3070 USER GUIDE
GETTING STARTED
Account Selection
Keys:
The ACCOUNT SELECTION keys are used to select options displayed

on the terminal screen and to select the account required for the
transactions.
Mag Stripe
Reader:
Where a cards magnetic stripe is swiped through the terminal.
Cancel key:
The CANCEL key is used to cancel the current function and return the
terminal to the idle state.
Clear key:
The CLEAR key is used to clear data entered into the terminal via
thepinpad.
Enter key:
The ENTER key is used to confirm data entered or displayed and to

select menu options.
Function Key:
The FUNCTION key is used to access the terminal functions.
Chip Card
Reader:
To insert a Chip card with Chip facing upwards and chid side towards
the terminal.
2.3
Communications and Connections
The PC-EFTPOS i3070 can use various methods to communicate with the bank depending on
your set up at site. The terminal can be connected via IP (using PC-EFTPOS Communications
gateway), a dial-up modem (P66, P67 or P68) or Argent ISDN. Depending on which
communication method is used, the terminal is connected in different ways.
i3070 USER GUIDE
GETTING STARTED
Connecting the pinpad to the PC:
Using the RS232 cable:

1. Plug the power adaptor into a power point.
2. Plug the RJ connector of the RS232 cable into the back of the pinpad.
3. Connect the power connector into the plug at the end of the RS232 cable.
4. Plug the RS232 connector into a COM Port on the PC.
5. Ensure that EFTClient points to the correct COM Port mentioned in Step 4 so that the
pinpad will be detected by PC. The status on EFTClient should be PINPAD Online
Using the USB cable:

1. Do not connect the pinpad to your PC until instructed to by the PC EFTPOS installer.
2. Plug the RJ connector of the USB cable into the back of the pinpad.
3. When instructed, connect the USB cable into a COM Port on the PC.
4. Switch the pinpad to USB mode by the following procedure:
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
hh:mm:ss
Press the Function key.

dd/mm/yy
FUNCTION
xxxxxxxx
Key in 11112227 and press Enter.
CHANGE TO USB?
[ENTER] = YES
Press the Enter key for USB mode.
[CLEAR] = NO
5. Ensure that EFTClient points to the correct COM Port mentioned in Step 3 so that the
PIN Pad will be detected by PC. The status on EFTClient should be PINPAD Online
i3070 USER GUIDE
GETTING STARTED
2.3.1 IP
You will need to download PC EFTPOS Communications Gateway. Contact PC EFTPOS
to gain access to this. Other than an internet connection, there is no need for any other
connections to the pinpad or PC.
2.3.2 Dial up using modem

1. Plug the Modem power cord into the modem and the power socket at the wall.
2. Connect the telephone cable into the Line connector on the modem and into the
telephone wall socket.
3. Connect the POS cable to a COM port on the PC and the Pinpad port on the modem.
Phone
Socket
Dial Up Line
Rear of P66 Modem
Power PINpad ECR
LAN
Phone Line
Modem
Cable
Power
RS232/USB
Cable
Rear of PC
Com Port
i3070 USER GUIDE
Com Port
GETTING STARTED
2.3.3 Argent ISDN

1. Telstra supplies an Argent Terminal Adaptor (ATA). Telstra Argent helpdesk number
1300137100 option 4.
2. Connect the ATAs RS232 modem cable from the COM port on the PC to the V24 port
onthe ATA.
3. The ATA should display a solid dot if the set up is correct.
Telstra
On Ramp
Argent
Terminal
Adapter
Modem
Cable
RS232
Cable
Rear of PC
Serial Port
i3070 USER GUIDE
Com Port
GETTING STARTED
3.0 Passwords
3.1
VOID Password
Your terminal is programmed with a password which is required for Voids. The void password
will have a default setting when you receive your terminal(s). You (as the authorised
signatory) will need to contact the Westpac Merchant Helpdesk to change your password.
The password can be changed at any time by contacting Merchant Business Solutions on
1800 029 749.
Ensure that your password is changed regularly to prevent unauthorised use.
You are responsible for protecting this password against unauthorised use.
3.2
Terminal Functions
The following function has been included for enabling/disabling merchant copies of a receipt:
Function 11115555
Terminal will display

ENABLE
MERCHANT RECEIPT?
[ENTER] = YES
[CLEAR] = NO
When merchant copy is disabled
And
DISABLE
MERCHANT RECEIPT?
[ENTER] = YES
[CLEAR] = NO
The terminal will store this flag (after restart the flag will have the same value as it was
before restart). When the flag is on (enabled), the terminal always prints a merchant copy of
the receipt for successful transactions in any mode (standalone or integrated). When the flag
is off (disabled), the terminal works as specified in the current version of application.
i3070 USER GUIDE
PASSWORDS
4.0 Procedures
4.1
Terminal Activation
4.1.1 Configure Merchant

When your new terminal installed in the store for the first time, you need to configure
Terminal ID (Catid field) and Merchant ID (Caid field) correctly on your POS system.
Please refer to you POS user guide for instructions on Configure Merchant procedures.
4.1.2 Logon
Please refer to your POS (Point of Sale) user guide for instructions on Logon procedures.
4.2
Inserting a Chip Card
Chip cards need to be inserted into the i3070 terminal for the duration of the transaction.
The chip card reader is located at the bottom of the terminal below the keypad.
1. Check the terminal is displaying the message PRESENT CARD.

2. Hold the card face-up with the chip towards the terminal.
3. Insert the card as far as it will go into the reader and continue processing transaction.
4. Leave the card in the terminal until prompted to remove.
5. If a chip card is swiped, the terminal prompt Please Insert will display.
6. If a chip card is faulty, you may be prompted to swipe the card.
10
i3070 USER GUIDE
PROCEDURES
4.3
Swiping a Magnetic Stripe Card

The magnetic stripe reader is located on the
right hand side of the terminal.
1.Check the terminal is displaying the
message PRESENT CARD.
2.Hold the card upside-down with the
magnetic strip facing inwards.
3.Swipe the card smoothly through the card
reader, in either direction. Ensure the whole
magnetic stripe is swiped through the
reader.
4.If there is no response from the terminal, or
CARD ERROR message displays, swipe the
card again. You might need to swipe faster
or slower.
4.4
Manual input of card data
In the event that a card cannot be inserted or swiped, the card details may be entered
through the POS system or PIN Pad to complete the transaction. Manual input of card data
available when enabled on terminal and only valid for credit card transaction.
To manually capture card details which entered through PIN Pad:
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
hh:mm:ss
PURCHASE
Initiate transaction from POS.

dd/mm/yy
$X.XX
PRESENT CARD
PURCHASE
$X.XX
ENTER CARD#
i3070 USER GUIDE
Press FUNC key on PIN Pad to enter card number.
Enter credit card number and then press ENTER

on PIN Pad.
PROCEDURES
11
TERMINAL DISPLAY
PROCEDURE
PURCHASE
$X.XX
CARD EXP

MM/YY
MM/YY
ENTER CCV
Enter card expiry date and then press ENTER

on PIN Pad.
Enter 3 or 4 digits CCV number available on the card
and press ENTER on PIN Pad.
When no CCV available on card, press ENTER to
continue processing transaction.
4.5
Operating Training Mode
Training mode helps you train new staff members in the operation of the terminal. Training
Mode can be initiated from your POS system whenever the terminal is in a ready state
without affecting live value totals. During Training Mode the terminal will not connect to the
Host but will perform all transactions offline. Transactions performed in Training Mode will
not affect your settlement total.
The screen will display Training Mode once a transaction is initiated.
To operate training mode:
TERMINAL DISPLAY
PROCEDURE
Set the Training Mode flag on the POS, and initiate a

transaction.
READY
LOGO
hh:mm:ss
PURCHASE
dd/mm/yy
$X.XX
PRESENT CARD
**TRAINING MODE**
Note: Only financial transactions can be performed

while in training mode. Training mode can also only
be enabled when the terminal is in a ready state and
when there are no reversal or advices pending.
Insert the customers chip card into the chip card
reader.
Or:
Swipe the customers card through the card reader.
Process transactions as per procedures in Section 4.0. Receipts will display TRAINING/VOID
on them.
12
i3070 USER GUIDE
PROCEDURES
Receipt in Training Mode

MERCHANTCOPY
CUSTOMERCOPY
**TRAINING ONLY**
NOT A VALID
TRANSACTION
**TRAINING ONLY**
NOT A VALID
TRANSACTION
MasterCard

.1234 (C)
MasterCard

.1234 (C)
ACCT TYPE
CREDIT
TRANS TYPE
VOID REFUND
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000473
DATE/TIME
22 JUN 09 16:14
ACCT TYPE
CREDIT
TRANS TYPE
VOID REFUND
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000473
DATE/TIME
22 JUN 09 16:14
AID
TC
AID
TC
A0000000041010
AF6702D8211E2290
A0000000041010
AF6702D8211E2290
AMOUNT
$73.08
AMOUNT
$73.08
TOTAL AUD
$73.08
TOTAL AUD
$73.08
AUTH
837514
AUTH
837514
APPROVED
08
APPROVED
08
CARDHOLDER SIGN HERE

X
i3070 USER GUIDE
PROCEDURES
13
Please note:
In training mode, whole dollar amounts will generate an approved transaction. Other
amounts will result in a response code corresponding to the number of cents. For
example an amount of $2.01 or $0.01 will result in a response code of 01 Declined,
Contact Bank.
To exit training mode:

TERMINAL DISPLAY
PROCEDURE
READY
LOGO
hh:mm:ss
dd/mm/yy
User sets the training mode flag off from the POS
and the terminal is now available for financial
transactions.
At the end of Training Mode all transactions are reset and previous values are restored
to batch and ROC (Record of Charge) number.
14
i3070 USER GUIDE
PROCEDURES
5.0 Transaction Procedures

5.1
How to Process a Purchase
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
hh:mm:ss
Initiate a purchase transaction from the POS.

dd/mm/yy
PURCHASE
$X.XX
PRESENT CARD

reader.
Or:
PURCHASE
$X.XX
SELECT ACCOUNT
CHQSAVCR
CREDIT
$X.XX
PIN AND/OR ENTER

XXXX
CREDIT SALE
PROCESSING
REMOVE CARD
VERIFY SIGNATURE
CORRECT?
CREDIT SALE
APPROVED
i3070 USER GUIDE
Have the cardholder select their account.

Note: The terminal will only display the available
accounts for the card entered.
Where prompted, have the cardholder key in their
PIN and press Enter, or just press Enter.
Please refer to Section 10 for appropriate PIN entry
prompt screen.
The terminal is connecting to the bank and
processing the transaction.
If a credit transaction is selected, the issuers name
(eg: MASTERCARD, Visa, AMEX) is displayed on this
screen. If a debit transaction, DEBIT is displayed for
cheque or savings accounts.
If a chip card was inserted, please remove it at this
prompt.
If signature is required, remove the card from the
terminal: Have the customer sign the receipt. If the
signature matches the signature on the card, press
Yes on the POS.
This screen will appear if the transaction is
approved.
TRANSACTION PROCEDURES
15
Note:
1. The entering of PIN on credit is optional. Allow the cardholder to enter their PIN at
the terminal prompt. If the cardholder bypasses PIN entry a signature will need to
be obtained to authorise the transaction. A PIN on Debit is mandatory.
2. If the terminal reads ENTER AUTH ID, please refer to Section 7.0.
Before completing the sale, check that the transaction was approved. Hand the
customer their copy of the transaction record and their card. If the transaction is
declined, the terminal will display an error message giving the reason. An explanation
of the error code is available in Chapter 9.2, Response Codes.
Approved Purchase Receipt
(signature required)
Approved Purchase Receipt

(no signature required)
MERCHANTCOPY
CUSTOMERCOPY
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard

................1111(C)
MasterCard

................1111(C)
ACCT TYPE
CREDIT
TRANS TYPE
PURCHASE
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000616
BANK REF
000123
DATE/TIME 23 JUN 09 16:56
ACCT TYPE
CREDIT
TRANS TYPE
PURCHASE
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000616
BANK REF
000123
AID
TC
AID
TC
A0000000041010
244F234AC7FD7547
AMOUNT
TIP
$28.00
$........
A0000000041010
244F234AC7FD7547
AMOUNT
TIP
$28.00
$........
TOTAL AUD $........
TOTAL AUD $........
AUTH
AUTH
APPROVED
123456

00
APPROVED
123456

00

X
16
i3070 USER GUIDE
5.2
How to Process a Purchase with Cash Transaction
The following flow shows a purchase with cash-out transaction (only available for Cheque
and Savings Accounts).
TERMINAL DISPLAY
PROCEDURE
READY
Initiate a purchase with cash transaction from
thePOS.
LOGO
hh:mm:ss
dd/mm/yy
PURCHASE
$X.XX
PRESENT CARD

reader.
Or:
PURCHASE
$X.XX
SELECT ACCOUNT
CHQSAV
CHEQUE

Note: Credit is not an option.
$X.XX
PIN AND ENTER
Have the cardholder key in their PIN and press Enter.
XXXX
DEBIT SALE
PROCESSING
REMOVE CARD
DEBIT SALE
APPROVED

prompt.
approved.
i3070 USER GUIDE
17
Approved Purchase with Cash Receipt

CUSTOMERCOPY
WESTPAC TEST LAB
60 MARTIN PLACE
SYDNEY NSW 2000
DEBIT
123456....1234 (C)
ACCT TYPE
CHEQUE
TRANS TYPE
PUR/CASH
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000520
BANK REF
000123
AMOUNT
CASH OUT
$13.00
$20.00
TOTAL AUD
$33.00
AUTH ID
146557
APPROVED
18
i3070 USER GUIDE
00
5.3
How to Process a Cash Only Transaction
If Cash is enabled on the terminal, customers can be given cash out. Cash is available from
cheque and savings accounts only.
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
Initiate a cash-out only transaction from the POS.
hh:mm:ss
dd/mm/yy
CASH-OUT
$X.XX
PRESENT CARD

reader.
Or:
CASH-OUT
$X.XX
SELECT ACCOUNT
CHQSAV
CHEQUE

Note: Credit is not an option.
$X.XX
PIN AND ENTER
Have the cardholder key in their PIN and press Enter.
XXXX
DEBIT CASH
PROCESSING
REMOVE CARD
DEBIT CASH
APPROVED

prompt.
approved.
i3070 USER GUIDE
19
Approved Cash Only Receipt

CUSTOMERCOPY
WESTPAC TEST LAB
60 MARTIN PLACE
SYDNEY NSW 2000
DEBIT
123456234 (C)
ACCT TYPE
CHEQUE
TRANS TYPE
CASH OUT
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000522
BANK REF
000123
20
i3070 USER GUIDE
CASH OUT
$20.00
TOTAL AUD
$20.00
AUTH ID
146558
5.4
How to Process a Refund
Refunds may only be processed where there was an initial valid transaction on the same
card. If a customer returns a purchase, or if an incorrect amount was charged, process a
refund as follows:
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
Initiate a refund transaction from the POS.
hh:mm:ss
dd/mm/yy
REFUND
$X.XX
PRESENT CARD

reader.
Or:
REFUND
$X.XX
SELECT ACCOUNT
CHQSAVCR
CREDIT
$X.XX
PIN AND/OR ENTER

XXXX
CREDIT REFUND
PROCESSING
REMOVE CARD
VERIFY SIGNATURE
CORRECT?
CREDIT REFUND
APPROVED
i3070 USER GUIDE
Where prompted, have the cardholder key in their

PIN and press Enter, or just press Enter.1

prompt.
If signature is required, remove the card from the
terminal: Have the customer sign the receipt.
If the signature matches the signature on the card,
press Yes on the POS.
approved.
21
Note:
1. The entering of PIN on credit is optional. Allow the cardholder to enter their PIN at
the terminal prompt. If the cardholder bypasses PIN entry a signature will need to
be obtained to authorise the transaction. A PIN on Debit is mandatory.
For a credit account, a signature may be required for a refund even when a PIN
has been entered.
2. If the terminal reads ENTER AUTH ID, please refer to Section 7.0.
Before completing the refund, check that the transaction was approved. Hand the
Approved Refund Receipt
Approved Refund Receipt

MERCHANTCOPY
CUSTOMERCOPY
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard

................11234 (C)
MasterCard

................11234 (C)
ACCT TYPE
CREDIT
TRANS TYPE
REFUND
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000549
BANK REF
000778
DATE/TIME
23 JUN 09 11:18
ACCT TYPE
CREDIT
TRANS TYPE
REFUND
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000549
BANK REF
000778
DATE/TIME
23 JUN 09 11:18
AMOUNT
$201.00
AMOUNT
$201.00
TOTAL AUD
$201.00
TOTAL AUD
$201.00
AUTH
APPROVED
25817

08
AUTH
APPROVED
25817

00

X
22
i3070 USER GUIDE
5.5
How to Void a Transaction
The Void function can be carried out on credit or charge cards to reverse a transaction that
has not yet settled.
Note:
Debit cards and pre-authorisation transactions cannot be voided.
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
hh:mm:ss
Initiate a void from the POS.

dd/mm/yy
ENTER ROC NO
ON POS
PASSWORD
SCANNING BATCH
PLEASE WAIT
VERIFY VOID
CORRECT?
CREDIT VOID
APPROVED
If a ROC number was not entered on the POS,

this screen will appear. Key in the ROC no. of the
transaction you wish to void.
Key in your void password and press Enter.
The terminal will search for the transaction.
The transaction details will appear on the POS.

Press Yes on the POS to confirm the void.
This screen will appear if the void is approved.
Before completing the void, check that the transaction was approved. If the
transaction is declined, the terminal will display an error message giving the reason.
An explanation of the error code is available in Section 9.2, Response Codes.
i3070 USER GUIDE
23
Approved Void Receipt

MERCHANTCOPY
CUSTOMERCOPY
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard

.1234 (C)
MasterCard

.1234 (C)
ACCT TYPE
CREDIT
TRANS TYPE
VOID REFUND
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000473
BANK REF
001065
DATE/TIME
22 JUN 09 16:14
ACCT TYPE
CREDIT
TRANS TYPE
VOID REFUND
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000473
BANK REF
001065
DATE/TIME
22 JUN 09 16:14
AID
TC
AID
TC
A0000000041010
AF6702D8211E2290
A0000000041010
AF6702D8211E2290
AMOUNT
$73.00
AMOUNT
$73.00
TOTAL AUD
$73.00
TOTAL AUD
$73.00
AUTH
837514
AUTH
837514
APPROVED
08
APPROVED
08

X
24
i3070 USER GUIDE
5.6
How to Process a Tip Adjustment
A tip adjustment is performed after the original transaction has been processed. The
customer verifies the base amount of the sale offers a tip and signs the receipt. The
adjustment transaction is then processed.
Note:
Tip Addition applies to credit and charge cards only.
The original purchase must not yet have been settled.
When tip addition is enabled, a signature must be obtained if the receipt reads
Approved with Signature or if the cardholder writes a tip addition on the receipt.
This applies even if the original purchase is approved with PIN. A signature does not
need to be obtained if the receipt shows the original purchase as Approved, and no
Tip is added.
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
hh:mm:ss
Initiate a tip addition via the POS.

dd/mm/yy
ENTER ROC NO
ON POS
SCANNING BATCH
PLEASE WAIT
VERIFY TIP
CORRECT?
CREDIT TIP
APPROVED
i3070 USER GUIDE
If a ROC number was not entered on the POS,

this screen will appear. Key in the ROC no. of the
transaction to which you wish to add the tip.
The terminal will search for the transaction.

Press Yes on the POS to confirm the tip addition.
This screen will appear if the tip addition is
approved.
25
Original Purchase Transaction Receipt

CUSTOMERCOPY
MERCHANTCOPY
WESTPAC TEST LAB
60 MARTIN PLACE
SYDNEY NSW 2000
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard

1234(C)
MasterCard

1234(C)
ACCT TYPE
CREDIT
TRANS TYPE
PURCHASE
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000580
BANK REF
001288
DATE/TIME
23 JUN 09 13:01
ACCT TYPE
CREDIT
TRANS TYPE
PURCHASE
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000580
BANK REF
001288
DATE/TIME
23 JUN 09 13:01
AID
TC
AID
TC
A0000000041010
68A5AD0B8F422FE2
A0000000041010
68A5AD0B8F422FE2
AMOUNT
TIP
$24.00
$..........
AMOUNT
TIP
$24.00
$..........
TOTAL AUD
$..........
TOTAL AUD
$..........
AUTH
APPROVED
535953

00
AUTH
APPROVED
535953

00

X
26
i3070 USER GUIDE
Approved Tip Addition Receipt

MERCHANTCOPY
WESTPAC TEST LAB
60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard

1234(C)
ACCT TYPE
CREDIT
TRANS TYPE
TIP ADJUST
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000580
BANK REF
001065
DATE/TIME
23 JUN 09 16:14
AID
TC
AMOUNT
TIP AMOUNT
$24.00
$1.00
TOTAL AUD
$25.00
AUTH
837514
APPROVED
i3070 USER GUIDE
A0000000041010
AF6702D8211E2290
08
27
5.7
How to Process a Mail/Telephone Order/e-Commerce Transaction
Transactions initiated by mail or telephone are known as MOTO (Mail Order or Telephone
Order) transactions. ECOM (Electronic Commerce) transactions are those initiated over
theInternet.
MOTO and ECOM transactions can be processed on credit and charge cards only, as the
cardholder is not present.
For information on how to register as a MOTO or ECOM merchant, contact Westpacs
Merchant Business Solutions.
Note:
Until registered as a MOTO/ECOM merchant you must not process MOTO or ECOM
transactions.
An authorisation of a MOTO or ECOM transaction only establishes that the funds are
available in the cardholders account and that the card has not been reported lost
or stolen. It does not guarantee that the person whose name appears on the card is
making the purchase or that the purchase will not be subject to a chargeback.
You will be liable for all chargebacks on MOTO/ECOM transactions.
You must retain all merchant receipts for at least twelve months from the
transaction date.
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
Initiate a MOTO or ECOM transaction via the POS.
hh:mm:ss
dd/mm/yy
ENTER CCV
ON POS
If the CCV was not entered during the step above,

this screen will appear. Key in the CCV on the POS.
This can be left blank.
If the operator selects ACCEPT, the terminal will
accept the CCV that has been input and proceed to
the next step.
If the operator selects CANCEL, the terminal will
return to the idle state.
CREDIT
$X.XX
PRESS ENTER
28
i3070 USER GUIDE
This screen displayed for MOTO transactions as

amount confirmation screen. Transaction defaults to
credit and requests Merchant to press ENTER.
TERMINAL DISPLAY
CREDIT MOTO
PROCEDURE

PROCESSING
For credit MOTO transaction, the issuers name

(eg: MASTERCARD, Visa) is displayed on this screen.
CREDIT MOTO
Displayed if the transaction is approved. This

message will be displayed on the terminal and POS
display for 5 seconds unless the operator presses OK.
APPROVED
Before completing the sale, check that the transaction was approved. If the
An explanation of the error code is available in Chapter 9.2, Response Codes.
Approved MOTO Receipt
MERCHANTCOPY
WESTPAC TEST LAB
60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard

1234 (M)
ACCT TYPE
CREDIT
TRANS TYPE MOTO PURCH
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000524
BANK REF
001234
AMOUNT
$14.00
TOTAL AUD
$14.00
APPROVED
08
Note:
Only Merchant copy printed for MOTO/ECOM transaction type.
i3070 USER GUIDE
29
5.8
How to Process a Pre-Authorisation
This function is used to reserve funds on a card for a sale to be processed at a later time.
Car rentals and hotels/motels most commonly use this function.
Note:
Pre-authorisation transactions can only be performed on credit cards and charge

cards and only where you have been authorised to do so. Be sure to retain the
receipt as it might be required to process the completion transaction.
The terminal retains pre-authorisations for seven calendar days only.
The length of time funds are held on a customers card varies depending on the
rules set by the cardholders card issuer.
Once obtained, a pre-authorisation cannot be cancelled except by the card issuer, or
until the authorisation expires.
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
Initiate a Pre-Authorisation transaction via the POS.
hh:mm:ss
dd/mm/yy
PRE-AUTH
$X.XX
PRESENT CARD

reader.
Or:
CREDIT
$X.XX
PIN AND/OR ENTER

XXXX
CREDIT AUTH
PROCESSING
REMOVE CARD
VERIFY SIGNATURE
CORRECT?
30
i3070 USER GUIDE
Have the cardholder key in their PIN and press

Enter, or just press Enter.

For credit Pre-auth transaction, the issuers name
(eg: MASTERCARD, Visa) is displayed on this screen.
prompt.
If no PIN entered, Operator verifies signature and
presses YES or NO on the POS.
There is no timeout to this prompt. After 60 secs
the POS will beep until the operator takes the
appropriate action.
TERMINAL DISPLAY
PROCEDURE
Displayed if the transaction is approved.
CREDIT AUTH
These messages will be displayed on the terminal

and POS display for 5 seconds unless the operator
presses OK.
APPROVED
Before completing the authorisation, check that the transaction was approved.
Hand the customer their copy of the transaction record and their card. If the
An explanation of the error code is available in Chapter 9.2, Response Codes.
Approved Pre-Auth Receipt
Approved Pre-Auth Receipt

MERCHANTCOPY
CUSTOMERCOPY
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard

1111 1111 1111 1111(C)
MasterCard

ACCT TYPE
CREDIT
TRANS TYPE
PRE-AUTH
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000580
BANK REF
001288
DATE/TIME
23 JUN 09 13:01
EXPIRY DATE
03/12
ACCT TYPE
CREDIT
TRANS TYPE
PRE-AUTH
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000580
BANK REF
001288
DATE/TIME
23 JUN 09 13:01
AID
TC
A0000000041010
68A5AD0B8F422FE2
AMOUNT
$24.00
TOTAL AUD
AUTH
$24.00
535953
APPROVED
00
AID
TC
1111(C)
A0000000041010
68A5AD0B8F422FE2
AMOUNT
$24.00
TOTAL AUD
$24.00
AUTH
535953
APPROVED
00

X
i3070 USER GUIDE
31
5.9
How to Process a Completion
A completion is used to complete an earlier pre-authorisation and charge the cardholder.

You can process a completion in one of two ways:
1. Using the ROC number from the Pre-Authorisation transaction.
2. Using the Authorisation ID of the Pre-Authorisation transaction
Note:
The terminal retains pre-authorisations for seven calendar days only.
5.9.1 Using the ROC Number

This process is one where the Completion has been initiated from the POS and the ROC
number has been supplied by the POS.
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
hh:mm:ss
Initiate a completion transaction via the POS.

dd/mm/yy
SCANNING BATCH
PLEASE WAIT
VERIFY CHECKOUT
CORRECT?
VERIFY SIGNATURE
CORRECT?
CREDIT C/O
APPROVED
32
i3070 USER GUIDE
The terminal is searching for the ROC no. entered in

the above step.
Press Yes on the POS to confirm the completion.
Have the cardholder sign the receipt.
This screen will appear if the completion is
approved.
Completion Receipt with ROC

CUSTOMERCOPY
MERCHANTCOPY
WESTPAC TEST LAB
60 MARTIN PLACE
SYDNEY NSW 2000
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard

1234(C)
MasterCard

1234(C)
ACCT TYPE
CREDIT
TRANS TYPE
CHECKOUT
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000582
ACCT TYPE
CREDIT
TRANS TYPE
CHECKOUT
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000582
AID
TC
AID
TC
A0000000041010
FCB4E55B34C5EDCA
A0000000041010
FCB4E55B34C5EDCA
AMOUNT
$26.00
AMOUNT
$26.00
TOTAL AUD
$26.00
TOTAL AUD
$26.00
APPROVED
00
APPROVED
00

X
i3070 USER GUIDE
33
5.9.2 Using the Authorisation ID

This process is one where the Completion has been initiated from the POS but the ROC
number has not been supplied by the POS.
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
Initiate a completion transaction via the POS.
hh:mm:ss
dd/mm/yy
ENTER ROC NO
ON POS
The POS display will prompt for the ROC number to

be entered.
Press NO on terminal to continue without ROC no.
If the operator selects YES, the terminal will accept
the ROC number that has been input and proceed to
the next step.
If the operator selects CANCEL, the terminal will
return a response code to the POS and return the
terminal to the idle state.
ENTER AUTH NO
ON POS
VERIFY CHECKOUT
CORRECT?
Key in the Auth No. of the pre-authorisation into

thePOS.
Note: This screen only displayed when the pre-auth
transaction is found on terminal.
Press Yes on the POS to confirm the completion.
Then proceed to signature verification screen.
CHECKOUT
$X.XX
PRESENT CARD
Note: When the transaction details not found on

the terminal, then New completion transaction is
initiated.
reader.
Or:
34
i3070 USER GUIDE
TERMINAL DISPLAY
CREDIT
PROCEDURE
$X.XX
PIN AND/OR ENTER
REMOVE CARD
VERIFY SIGNATURE
CORRECT?
MASTERCARD C/O
APPROVED
Have the cardholder key in their PIN and press

Enter, or just press Enter.
Note: The terminal will bypass PIN entry or allow it
based on rules for the card type.
prompt.
Displayed if the transaction is approved.
The issuers name (eg: MASTERCARD) displayed on
this screen.
These messages will be displayed on the terminal
and POS display for 5 seconds unless the operator
presses OK.
The completion transaction will be stored in the SAF
for transmission at a later time.
i3070 USER GUIDE
35
Approved Completion Receipt

CUSTOMERCOPY
MERCHANTCOPY
WESTPAC TEST LAB
60 MARTIN PLACE
SYDNEY NSW 2000
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard

1234(C)
MasterCard

1234(C)
ACCT TYPE
CREDIT
TRANS TYPE
CHECKOUT
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000582
BANK REF
001234
ACCT TYPE
CREDIT
TRANS TYPE
CHECKOUT
TERMINAL ID
28010101
POS REF
123456789876
INV/ROC NO
000582
BANK REF
001234
AMOUNT
$26.00
AMOUNT
$26.00
TOTAL AUD
$26.00
TOTAL AUD
$26.00
APPROVED
00
APPROVED
00

X
36
i3070 USER GUIDE
6.0 Reporting Functions

6.1
Terminal settlement
Manual settlement:
Integrated Mode:
Manual Settlement is where a merchant uses a function on POS to instruct the terminal to
complete a settlement.
Automatic Settlement:
Automatic Settlement is where the terminal is pre-programmed to settle at a pre-designated
time. The auto settle time is controlled by the terminals Terminal Management System
(TMS). This time can be set/updated in the TMS by calling the Westpac Helpdesk on 1800
029 749. The Westpac Helpdesk will provide details of how to download the auto-settlement
information for the terminal.
Automatic Settlement can also be set up as a scheduled task through the PC EFTPOS EMS
Client. Please refer to your POS provider or to PC EFTPOS to set-up this function.
Please note: For all settlement types, the terminal (and the PC) must be powered on for
settlement to occur at the programmed time.
Important
A settlement can only be done once in a 24-hour period. The 24-hr period commences
at 11.00pm through to 11.00pm the following day however, please note, no settlement
can be made between the hours of 9.30pm and 11.00pm (Sydney time).
Manual settlement:
The following screens are displayed when a settlement request is sent from the POS.
Note: The terminal will check the SAF for entries prior to settlement. Any SAF entries and/or
pending reversals will then be flushed online prior to the settlement taking place.
i3070 USER GUIDE
REPORTING FUNCTIONS
37
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
hh:mm:ss
The operator initiates settlement from the POS.

dd/mm/yy
SETTLEMENT
PLEASE WAIT
SETTLEMENT
UPLOADING BATCH
SETTLEMENT
APPROVED
38
i3070 USER GUIDE
Displayed while the terminal performs a settlement

to the bank.
Displayed if the settlement response has a batch

mismatch response code.
Displayed if the settlement is successful.

A settlement report will print at this time.
REPORTING FUNCTIONS
Settlement Report
MERCHANTNAME
MERCHANT ADDRESS 1
MERCHANT ADDRES 2
SETTLEMENT
MERCHANT ID
xxxxxxxx
TERMINAL ID
xxxxxxxx
DATE/TIME
22JUN09 16:14
VISA
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND
$99999.99

-----------TOTAL AUD
$99999.99
MASTERCARD
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND
$99999.99

----------TOTAL AUD
$99999.99
DEBIT
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND
$99999.99

----------TOTAL AUD
$99999.99
BANK TOTALS
TOTAL PUR CNT
TOTAL PUR
PURCHASE
TOTAL REFUND

NET TOTAL AUD
999
999
$99999.99
$99999.99
----------$99999.99
Continued
DINERS TOTALS
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND $99999.99
-----------TOTAL AUD $99999.99
JCB TOTALS
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND
$99999.99
$99999.99
TERMINAL TOTALS
TOTAL PUR CNT
999
TOTAL REFUND CNT
999
TOTAL PUR
$99999.99
TOTAL REFUND
$99999.99

-----------NET TOTAL
AUD $99999.99
PRE-AUTH TOTALS
PURCHASE COUNT
999
PURCHASE
$99999.99

$99999.99
SETTLEMENT COMPLETE nn
------------------------
AMEX TOTALS
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND
$99999.99
$99999.99
i3070 USER GUIDE
REPORTING FUNCTIONS
39
6.2
Funds settlement
Funds Settlement
Settlement of all Debit card and Credit card (Visa and MasterCard only) transactions will
be deposited to the merchants Westpac account on a same day basis where settlement
is triggered at the terminal before 9.30 pm AEST on a gazetted business day (excludes
weekends and public holidays). For non-Westpac settlement accounts, please allow an
additional 24-48 hours depending of the recipient bank for funds to be deposited.
Settlement for AMEX/JCB and Diners Transactions

American Express operate a separate process for settlement, deposit of funds and Merchant
Service Fee billing for American Express/JCB transactions. As such, American Express/JCB
transactions are the responsibility of American Express and are outside of the control of Westpac.
For further detail regarding these processes please contact American Express directly.
Diners Club also operate a separate process for settlement, deposit of funds and Merchant
Service Fee billing for Diners Club transactions As such Diners Club transactions are the
responsibility of Diners Club and are outside of the control of Westpac. For further detail
regarding these processes please contact Diners Club directly.
6.3
Pre-settlement
The following screens are displayed when a pre-settlement request is sent from the POS.
TERMINAL DISPLAY
PROCEDURE
READY
LOGO
hh:mm:ss
The operator initiates pre-settlement from the POS.

dd/mm/yy
PRE-SETTLEMENT
PLEASE WAIT
PRE-SETTLEMENT
APPROVED
40
i3070 USER GUIDE
A pre-settlement report will print at this time.
Displayed if the pre-settlement response contains a

00 response code.
REPORTING FUNCTIONS
Pre-Settlement Report
MERCHANTNAME
MERCHANT ADDRESS 1
MERCHANT ADDRES 2
PRE-SETTLEMENT
MERCHANT ID
xxxxxxxx
TERMINAL ID
xxxxxxxx
DATE/TIME
22JUN09 16:14
VISA
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND
$99999.99

$99999.99
MASTERCARD
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND
$99999.99

----------TOTAL AUD
$99999.99
DEBIT
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND
$99999.99

----------TOTAL AUD
$99999.99
AMEX TOTALS
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND
$99999.99
$99999.99
Continued
JCB TOTALS
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND
$99999.99
$99999.99
TERMINAL TOTALS
TOTAL PUR CNT
999
TOTAL REFUND CNT
999
TOTAL PUR
$99999.99
TOTAL REFUND
$99999.99

-----------NET TOTAL
AUD $99999.99
PRE-AUTH TOTALS
PURCHASE COUNT
999
PURCHASE
$99999.99

$99999.99
DINERS TOTALS
PURCHASE COUNT
999
REFUND COUNT
999
PURCHASE
$99999.99
REFUND $99999.99
-----------TOTAL AUD $99999.99
i3070 USER GUIDE
REPORTING FUNCTIONS
41
6.4
How to reprint last settlement
This function will reprint the most recent settlement.

TERMINAL DISPLAY
READY
LOGO
hh:mm:ss dd/mm/yy
LAST SETTLEMENT
PLEASE WAIT
LAST SETTLEMENT
APPROVED
PROCEDURE
The operator
initiates a last
settlement report
from the POS.
Displayed while the
terminal performs
a last settlement to
the bank.
Displayed if
the settlement
response contains
a 00 response
code. A last
settlement report
will print at this
time.
Last Settlement
MERCHANTNAME
MERCHANT ADDRESS 1
MERCHANT ADDRES 2
LAST SETTLEMENT
MERCHANT ID
TERMINAL ID
DATE/TIME
xxxxxxxx
xxxxxxxx
25JUN09 15:54
CREDIT TOTALS
TOTAL COUNT
999
TOTAL AUD
$99999.99
DEBIT TOTALS
TOTAL COUNT
999
TOTAL AUD
$99999.99
CREDIT/DEBIT TOTALS
TOTAL COUNT
999
TOTAL AUD $99999.99
AMEX TOTALS
TOTAL COUNT
999
TOTAL AUD
$99999.99
JCB TOTALS
TOTAL COUNT
999
TOTAL AUD
$99999.99
DINERS TOTALS
TOTAL COUNT
999
TOTAL AUD
$99999.99
SETTLEMENT COMPLETE
X00
**Where X is T if it is terminal settled; F if forced settled.
42
i3070 USER GUIDE
REPORTING FUNCTIONS
7.0 Fall Back Sales Procedures

7.1
Electronic Fall Back
The Electronic Fall Back (EFB) facility is available only when enabled on the terminal, and only
for certain card types.
Electronic Fall Back is the ability to continue performing transactions on the terminal, even
when communication with the Westpac host system for on-line approval has been lost or the
Issuer is unavailable. In EFB mode, transactions are stored within the terminal and manual
vouchers are not required. After communication has been restored, the terminal forwards
the stored transactions to Westpac for processing.
Your Merchant Letter of Offer contains your debit and credit floor limits.
You are reminded that you must not split a sale in order to avoid obtaining authorisation.
When processing in EFB Mode some differences apply to normal on-line processing:
For credit card transactions that are over your Credit card floor limit, you will be required
to enter an authorisation number which you can obtain by calling 132 415. Alternatively ask
your customer for an alternative means of payment.
Signature capture is required on all EFB transactions regardless of the account selection or
whether PIN was entered. The terminal will process the transaction in accordance with the
EFB floor limits and other validation settings.
Cheque/Savings account transactions exceeding your debit card floor limit will be
declined. Ask your customer for an alternate means of payment.
When communication has been lost and the amount of the transaction is over your floor
limit, the terminal will display the following:
TERMINAL DISPLAY
ENTER AUTH ID
ON POS
VERIFY SIGNATURE
CORRECT?
CREDIT SALE
APPROVED
i3070 USER GUIDE
PROCEDURE
Key in the Authorisation ID obtained by calling

132415.
approved.
FALL BACK SALES PROCEDURES
43
Merchant and customer copy EFB receipt

CUSTOMERCOPY
MERCHANTCOPY
WESTPAC TEST LAB
60 MARTIN PLACE
SYDNEY NSW 2000
WESTPAC TEST LAB

60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard
1111 1111 1111 1111 (C)
MasterCard

1111 (C)
ACCT TYPE
CREDIT
TRANS TYPE PURCHASE
TERMINAL ID
28010101
POS REF
000000004647
INV/ROC NO
000625
BANK REF
00123
DATE/TIME
23 JUN 09 17:31
Exp Date
11/11
ACCT TYPE
CREDIT
TRANS TYPE PURCHASE
TERMINAL ID
28010101
POS REF
000000004647
INV/ROC NO
000625
BANK REF
00123
DATE/TIME
23 JUN 09 17:31
AMOUNT
$80.00
TIP $........
AMOUNT
$80.00
TIP $........
TOTAL AUD
TOTAL AUD
APPROVED
(P7)
$80.00

*08
APPROVED
(P7)
$80.00

*08

X
Note: The terminal is only allowed to go to EFB mode if it has already performed a
successful logon and successful transaction that day.
44
i3070 USER GUIDE
7.2
Manual Fall Back*
If your terminal fails to function correctly you may revert to manual fall back.
Before performing a downtime transaction:
For credit cards, if the transaction is over your EFB credit Limit, call 132 415 for authorisation.
If you are unsure of your EFB Limit for credit cards, please refer to your Letter of Offer or
check your recent merchant statement.
For debit cards, if the transaction is over your EFB debit Limit find an alternate means of
payment. If you are unsure of your EFB Limit for debit cards please refer to your Letter of
Offer or check your recent merchant statement.
Manual fall back is produced by entering PAN manually instead of swiping/inserting card
toterminal.
If you require any additional information, please contact Merchant Business Solutions
on 1800 029 749.
*Manual Fall Back facility only available when enabled on terminal.
i3070 USER GUIDE
45
8.0 Minimising fraud

At Westpac, we take fraud seriously, and you should too.
Fraud can cost your business significant amounts of money. Certain types of merchants
based on the types of goods sold are more prone to fraudulent transactions than others.
We believe it is essential for you to have a sound understanding of credit card fraud, how it
can be detected and how it can be prevented. We have developed a brochure to assist you in
fighting fraud.
This brochure is called Protecting business against credit card fraud. We strongly
recommend you to read this brochure carefully, and keep it close as a handy reference guide.
A DVD is also available if you require more information.
ADDITIONAL FRAUD PREVENTION INFORMATION IS AVAILABLE
ON THE WESTPAC WEBSITE AT:
www.westpac.com.au
8.1
CCV security codes
What is CCV?
The three-digit value printed on the signature panel of a payment card used to verify cardnot-present transactions.
CCV security codes are a way to lessen the risk of fraud and chargeback when the
cardholder is not physically present, or when a card cannot be inserted/swiped successfully.
In these cases you can key in the card number.
A CCV security code is printed on the card but does not appear on receipts. When you key
in the CCV code, a check is made that the code matches the card number. This gives greater
assurance that the customer is in possession of the card. CCV codes are numbers of three or
four digits, depending on the card type.
Note:
46
Some cards, for example, do not have a CCV code.
CCV (Card Check Value) is also known as CVV and CVC.
i3070 USER GUIDE
MINIMISING FRAUD
Where Can I Find the CCV Security Code?

Some cards, for example MasterCard and Visa,
have a three-digit CCV printed on the signature
strip on the reverse side of the card. Other numbers
may precede the CCV. The last three digits on the
signature strip are the CCV.
Other cards, for example American Express, have
a four-digit CCV on the front of the card, above the
account number.
AUTHORISED SIGNATURE
4000 0012 3456 7890 123
NOT VALID UNLESS SIGNED
CCV
Some cards do not have a CCV.
Should I save CCV security codes?

No. It is prohibited to store the CCV codes. Must remain secret. Writing them down or saving
them electronically may lead to heavy penalties.
Manual authorisations and CCV

If your terminal is not functioning at all, you can revert to a manual imprinter. When seeking
authorisation for a credit card transaction above the floor limit, be sure to provide the CCV
number if available.
i3070 USER GUIDE
MINIMISING FRAUD
47
9.0 Trouble shooting

9.1
Hardware faults
Hardware Faults
Action
1. Ensure that the power cable is securely connected to the
terminal.
No response from
the terminal
2. Power off the terminal for 10 seconds.

3. Power on the terminal.
4. Retry the transaction.
5. Call Merchant Business Solutions if the problem persists.
1. Re-insert/swipe the card as per instructions in Section 4.
Terminal not
reading cards
2. If there is still no response from the card reader power off the
terminal for 10 seconds.
3. Power on the terminal.
4. Attempt transaction again.
5. Call Merchant Business Solutions if the problem persists.
48
i3070 USER GUIDE
TROUBLE SHOOTING
9.2
Response codes
Below is a copy of a receipt which indicates the location of the Response Codes.
CUSTOMERCOPY
WESTPAC TEST LAB
60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard

1234 (C)
ACCT TYPE
CHEQUE
TRANS TYPE
PURCHASE
TERMINAL ID
28010101
POS REF 123456789876
INV/ROC NO
000553
BANK REF
001258
DATE/TIME
23 JUN 09 11:35
AID
TC
A0000000041010
244F234AC7FD7547
AMOUNT
$20.00
TOTAL AUD
$20.00
AUTH
182126
APPROVED
Response Code
Location
00
Where your terminal displays a response code not listed on your guide, and you use an
electronic terminal supplied by us, you should phone us on 1800 029 749 for clarification.
i3070 USER GUIDE
TROUBLE SHOOTING
49
Code
Display
Cause/Action
00
APPROVED
08
APPROVED
With signature
Y1
APPROVED
The transaction has been approved
Y3
APPROVED
01
CALL FOR AUTH
Unable to obtain electronic authorisation
02
CALL FOR AUTH
The transaction has been approved if the

signature is correct
Call for authorisation from appropriate card

issuer then complete manual sales voucher if
approved
Unable to obtain electronic authorisation
Call for authorisation from appropriate card
issuer then complete manual sales voucher if
approved
03
INVALID PPID
Contact Merchant Business Solutions
04
CONTACT CARD ISSUER
Obtain another form of payment
Advise cardholder to contact card issuer
05
06
08
CANNOT PAY
CANNOT PAY
APPROVED PENDING
SIGNATURE
12
INVALID TRANSACTION
13
14
50
CANNOT PAY
CONTACT CARD ISSUER
i3070 USER GUIDE
The transaction is approved if the signature is

correct
The cardholder should now sign the receipt
Retry the transaction selecting a different
account
If the transaction is declined again, obtain
another form of payment
Advise cardholder to contact issuing bank
TROUBLE SHOOTING
Code
30
Display
FORMAT ERR CALL
HELPDESK
Cause/Action
39
WRONG ACCOUNT
41
43
51
52
CONTACT CARD ISSUER

CONTACT CARD ISSUER
CANNOT PAY
WRONG ACCOUNT
55
56
EXPIRED CARD
CANNOT PAY
INVALID PIN
CONTACT CARD ISSUER
i3070 USER GUIDE

Contact manual Credit Card Authorisations
Press the option for extension 500
Contact manual Credit Card Authorisations
Press the option for extension 500
54
Retry the transaction, selecting a different

account
WRONG ACCOUNT
Contact Merchant Business Solutions whilst

the cardholder is present to confirm if the
transaction has been processed correctly
53
Power the terminal off and on and retry the

transaction

account
account
Check the card expiry date
The cardholder has entered the wrong PIN
Retry the transaction with the correct PIN
TROUBLE SHOOTING
51
Code
58
59
61
62
65
75
Display
Cause/Action
INVALID TRANSACTION
Retry the transaction
CANNOT PAY
CANNOT PAY
CANNOT PAY
CANNOT PAY
CANNOT PAY
90
PLEASE RETRY
91
ISSUER NOT AVAILABLE
97
CANNOT PAY
SETTLE NOT AVAILABLE
Cardholder to contact issuing bank
Bank is unavailable; retry the transaction
SYSTEM ERROR
52
i3070 USER GUIDE
If the transaction is declined again follow

manual fallback procedures as explained in
Section 8.0
98

94

A settlement has been processed in the last

24 hours, or the settlement is being attempted
between 9.30pm and 11.00pm (Sydney time)
Retry during settlement hours, making sure
24 hours have elapsed since the previous
settlement
Turn terminal off, then back on, and retry the
transaction
Contact Merchant Business Solutions if the
problem persists
TROUBLE SHOOTING
Code
TC
Display
Cause/Action
DECLINED TC

account
TL
DECLINED TL
Signature error
XO
DECLINED TIME OUT
X7
CANCELLED SYSTEM
ERROR

problem persists
problem persists
Z1
CANNOT PAY
Z3
ISSUER UNAVAILABLE
Z4
CANNOT PAY
i3070 USER GUIDE
TROUBLE SHOOTING
53
10.0 PIN Entry

There are 3 different pin screens that can be presented to the customer depending on the
card used.
As the user enters their PIN, * characters appear for each number pressed. Pin entry is finalised
by pressing the enter key. A minimum of four and maximum of 12 digits can be entered.
The cancel key on the terminal cannot be pressed to exit the transaction, the transaction can
be cancelled by pressing the cancel key on the POS if required.
PIN entry will timeout after 60 seconds if no keys are pressed.
For offline PIN on EMV cards the terminal will check the pin attempt counter, and if there is
only one attempt remaining, display a warning on the bottom line as shown in the screens
shown in the interface section.
The 3 basic PIN entry screens will be:
1. PIN AND ENTER for mandatory PIN.
2. PIN OR ENTER for optional PIN.
3. PRESS ENTER for no PIN.
54
i3070 USER GUIDE
PIN ENTRY
11.0 Glossary
CCV Number
(Card Check Value)
An additional security feature used in transactions where the card

number is entered manually, for example when the cardholder is not
present (MOTO or ECI).
Charge Card
American Express, Diners Club or JCB card.
Credit Card
MasterCard or Visa card.
Debit Card
A card that gives the customer access to a cheque account or

savings account. The customer must be present when accessing
these account types. Details cannot be hand-keyed into an EFTPOS
terminal.
Electronic Fall Back

(EFB)
The ability to continue performing transactions on the terminal

when communication with the Westpac system has been lost.
Manual Fall Back
The use of a manual click clack imprinter as a back-up, when an

electronic terminal is not working.
Merchant ID
An eight-digit number used to obtain an authorisation code for

credit card transactions. This number is unique to your terminal, and
can be found on any of the following:
A receipt printed on your terminal.
Your merchant statement.
The metal plate on your manual imprinter.
ROC Number
The Record of Charge number found on your terminal receipt.

An invoice number.
Terminal ID
An eight-digit number that identifies your EFTPOS terminal.

The Terminal ID can be found on a transaction report printed on
your terminal.
i3070 USER GUIDE
GLOSSARY
55
12.0 Appendix A: Error/Fault Recovery Guide

Top Errors Experienced
COMMS ERROR
No Dial Tone
If terminal is using dial up, then check that the telephone line is
connected properly.
ISSUER NOT
AVAILABLE
Westpac host may be down, acquirer host may be down

please contact the Help Desk.
NO RESPONSE
Westpac host may be down, acquirer host may be down

please contact the Help Desk.
TERMINAL FROZEN
Power off the terminal and power back on. If problem persists,
please call the Help Desk to swap out the terminal. (refer 10.1).
HARDWARE ERROR
56
Modem Error
Check that the modem is on and functioning.
No EFT Server
Refer to the EFT server and ensure that the Host IP address is
setup correctly. If terminal is using IP, then check whether the
Ethernet cable is connected properly.
MAC ERROR
Perform a full logon/ RSA logon. The terminal should be able

to function normally after logon. If problem persists, call the
Help Desk.
TXN NOT SUPPORTED
This transaction type is not supported by this terminal.
i3070 USER GUIDE
APPENDIX A: ERROR/FAULT RECOVERY GUIDE
2010 Westpac Banking Corporation ABN 33 007 457 141.
Code (09/10) 200673

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A complete

1800 029 749

PC EFTPOS Help Desk

(02) 9998 9800

Manual Credit Card Authorisations

American Express Authorisations

1300 363 614

Diners Club Authorisations

1800 331 112

1300 363 614

Cardholder Behaving Suspiciously

132 415 Extension 500

Note: If one of our operators asks you to retain a

Merchant Responsibility for

How to Process a Mail/Telephone

How to Process a Completion....... 32

Damaged, Lost or Stolen

5.9.1 Using the ROC Number................. 32

5.9.2 Using the Authorisation ID............ 34

How to reprint last settlement...... 42

4.1.1 Configure Merchant....................... 10

Fall Back Sales Procedures........ 43

Electronic Fall Back....................... 43

Inserting a Chip Card..................... 10

Manual Fall Back*.......................... 45

Swiping a Magnetic Stripe Card.....11

Manual input of card data...............11

CCV security codes....................... 46

Operating Training Mode................12

How to Process a Purchase............15

How to Process a Purchase

How to Process a Cash Only

How to Process a Refund...............21

How to Void a Transaction............. 23

How to Process a Tip Adjustment... 25

10.0 PIN Entry....................................... 54

*Manual Fall Back facility only available when enabled on terminal.

i3070 USER GUIDE

Process Purchases with Cash Out for Debit Cards

Process Mail/Telephone Order Transactions (MOTO) and E-Commerce (ECOM)

Process Cash Out Transactions for Debit Cards

Process Pre-Authorisation and Completion Transactions (approved merchants only)

Process Tip Adjustments

Training Mode supported

Merchant Responsibility for Equipment and Materials Provided

You must not sell, assign or in any way encumber them.

Terminals must not be relocated without prior authorisation.

i3070 USER GUIDE

Damaged, Lost or Stolen Equipment

i3070 USER GUIDE

2.0 Getting Started

PC EFTPOS i3070 Terminal

The i3070 terminal,

a detachable power supply,

a PC cable with serial RS232 connection,

a PC cable with USB connection and

operates as a PIN Pad for the customer.

Mag Stripe Reader

Chip Card Reader

i3070 USER GUIDE

The ACCOUNT SELECTION keys are used to select options displayed

Where a cards magnetic stripe is swiped through the terminal.

The ENTER key is used to confirm data entered or displayed and to

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TOTAL AUD $........

TOTAL AUD $........

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