A team player with a positive outlook and excellent communication skills, including several languages. Education and qualifications Aberystwyth University, Wales, BSc Tourism Management with Spanish, 20112015 University of Cdiz, Spain Tourism and Hospitality, Erasmus placement 2013-2014 First College M. Kopernik, Bielsko-Biaa, Poland, 2007-2010 Matura Exams: Polish written and oral, advanced; English written and oral, advanced; Geography advanced; Mathematics basic Employment history August 2015 Present INTERNATIONAL TRADE AND IMPORT MANAGER, Timson, Bielsko-Biaa Head of the international retail and import department. Responsible for company purchasing, supplier negotiation and administration that goes with this. As well as, for the completeness, the accuracy and the consistency of all information. Supervising import and logistic team members. Handling competing priorities and managing changes. Introducing new marketing strategies. Promoting the company brand in the British and Spanish market by using electronic media for marketing and communications. Customer relationship management. January 2012-May 2015 BAR MANAGER, Marine Hotel, Aberystwyth, UK Providing excellent customer service and cash handling. Working under significant time pressure during busy shifts and working a flexible schedule including weekends and evenings. Dealing tactfully with complaints. Effectively cooperating with the rest of the staff and the Hotel Manager. Holding keys, opening and closing bar, cashing up the till. Working independently in a busy environment. Leading and supervising a small team. Enforcing health and safety rules. September 2013- June 2013 ENGLISH TEACHER, INPAR 3, Cadiz, Spain
Teaching English to two Spanish children aged 8 and 11. Demonstrated
approachability and innovative attitude to lesson planning, to deliver a personable and effective educational service.
October 2012-November 2014 BAR SUPERVISOR, Royal Pier, Aberystwyth, UK
Responsible for basic bartender duties such as serving drinks, mixing cocktails, checking customers' IDs to make sure they met age requirements for alcohol. Presenting a helpful and welcoming approach to customer service. Holding keys, opening and closing bar, cashing up the till. April 2011- August 2011 BARTENDER, Southbank Centre, Royal Festival Hall, London June 2010 August 2011 COMMIS CHEF,
Park Plaza Westminster Bridge, London
Assisting in all areas of kitchen. Preparing food, requiring rigorous attention to
detail in preparation and presentation. Handling multiple tasks simultaneously and efficiently. Working under significant time pressure within a busy environment. Observing safe and hygienic food handling practices. Maintaining inventory and records of food temperatures, supplies and equipment. October 2010 January 2011 WAITRESS, Starka Restaurant, Cracow, Poland Presenting a helpful and welcoming approach to customer service. Taking food and drinks orders. Ensuring the highest level of cleanliness, compliance with cash handling and licensing law. Checking customers' IDs to make sure they met age requirements for alcohol and tobacco. Worked independently in a busy environment. Engaging helpfully with customers in relation to queries, and when required handling complaints appropriately to ensure the best resolution. Languages and courses Polish native, English fluent, Spanish advanced, Italian basic Human Resources Management Course Copernicus, Bielsko-Biaa, Poland 20152016 The Certificate for the Best Undergraduate Student 2014-2015, ASHE COSHH Training, Park Plaza Westminster, London, 2011 Tour Guide, `Czajka` Travel Agency, Cracow, Poland, 2011 FCE/CAE English Certificates International House, Bielsko-Biaa, Poland, 20072009 Full current EU driving licence
Interests Travelling and backpacking (travelled to many destinations including Europe, South and Central America and Middle East), cooking and healthy lifestyle, Spanish cinema and learning languages.