Professional Documents
Culture Documents
process
SOP Number: FO - 05 ( SOP serial number and department
code )
Department: Front Office Guest Check In
Date Issued: DATE THE DOCUMENT WAS CREATED
Time to Train: 60 Minutes
Objective: After a guest arrives at the hotel, the front desk agent
should complete the guest registrationprocess. This is to make
sure that the guest registration is completed as per the hotel
standard and also to collect important guest informations.
Guest is also asked to sign on the printed registration card as a
statutory requirement and also to verify that the details provided
on the registration card is accurate.
When Guest arrives at the reception to check in:
guest
for
verifying
Room Rate.
Room Number.
Room Type.
Method of payment.
Billing instructions.
Meal Plan
Request for ID Proof for local guest and Passport and Visa
details for foreigners.
Salutation.
Designation.
Company Name.
City, Country
Postal Code
Email address.
Purpose of Visit.
Passport details:
Passport Number.
Visa Details:
Visa Number
Type of Visa.
Arrived from.
Proceeding to.
Room rate
No of occupants
Source of reservation
View
Guest History
VIP Status
Inform the guest about the time required to give him his
requested room and check on his convenience to shift the
room.
5) Common requests
If the guest accepts the change, let him know the earliest
possible time that he could move to the room type he
reserved and ensure that his room rate is adjusted.
Spread the 1st bed sheet and tuck the bottom side
of the bed except for the four corners.
Pull the flap out toward you and down over the side
of the bed. Tuck the flap in.
Fold the second sheet above the quilt and the third
sheet and make a fold approximately 6 to 8.
EQUIPMENT STORAGE:
Clean small area of the tile and grout and then dry
with a sponge.
Cleaning mirrors:
Cleaning of drain:
Server Beverages:
the
following