Lilliam M.

Mata-Rivera

7201 Tortoise Court, Orlando, FL 32810

(407) 701-6261
Lilliam.Mata-Rivera@hotmail.com

OBJECTIVE
To use my personality paired with my problem solving and analytical skills that I have gained through my education and job experience,
to obtain a position with a company that would provide opportunities for professional growth.

WORK EXPERIENCE
CNA Insurance

Maitland, FL

July 2008- Present

General Clerk

Assist in Risk Control department by preparing work orders for field auditing as well as recommendation letters
Maintain and update daily report to audit and verify return premium check amounts
Work with the refund team to ensure premium checks balance correctly
File and distribute daily collections reports
Work with management to ensure reports deemed nonessential are discontinued when appropriate
Research and Verify nonpayment of policy and policy cancellation weekly
Contact insureds or local agents directly to obtain accurate information to redistribute refund checks
Assist Coordinators during the Direct Notice of Reinstatement (DNOR) and Direct Notice of Cancellation (DNOC) process
Order office supplies as needed for the department

Walgreens Healthcare Plus

Orlando, FL

Nov 2001- Jun 2008

Pharmacy Technician

Read, translate, and input prescription information into system

Contact insurance companies regarding patient benefit issues that may arise
Verify that patients receive their orders in a timely manner
Work with patients to resolve issues that may arise once order received
Communicate with insurance companies and patients verbally and in writing
Verify that prescription claims are billed properly
Develop and maintain spreadsheets to track deliveries, issues, or other items as needed
Assist pharmacists with tasks as needed

Middleton Pest Control

Orlando, FL

Jul 2000- Nov 2001

Office Clerk; Renewal Coordinator

Responsible for approximately 85-100 inbound calls daily in fast paced call center

Contact existing customers to schedule services

Schedule appointments to ensure all regularly scheduled services completed

Post previous days work and balance deposit and production reports

EDUCATION
University of Central Florida, Orlando, FL
Bachelors of Science in Management (Expected Fall 2016)

Valencia Community College, Orlando, FL

Associate of Arts Degree (2010)

APPLICABLE SKILLS AND STRENGTHS

Ability to meet deadlines and perform under time-pressures

Experienced in coaching and developing new associates
Computer literate (Word, Excel, PowerPoint, Outlook)

Capable of multitasking
Highly organized and detail-oriented
Strong communication skills

Type 55+ WPM

Personable
Hardworking