Question 1

2 out of 2 points

Activities involved in the Internal Supply Chain Management (ISCM) macro

process include
Selected Answer:

b.

order fulfillment.

Question 2
2 out of 2 points

Activities involved in the Supplier Relationship Management (SRM) macro process

include all of the following except
Selected Answer:

c.

demand planning.

Question 3
2 out of 2 points

Supply chain macro processes include which of the following?

Selected Answer:

d.

All of these

Question 4
2 out of 2 points

Supply chain macro processes include which of the following?

Selected Answer:

b.

Customer Relationship Management (CRM)

Question 5
2 out of 2 points

Activities involved in the Customer Relationship Management (CRM) macro

process include all of the following except
Selected Answer:

e.

All of these are activities of CRM.

Question 6
3 out of 3 points

To achieve complete strategic fit, a firm must ensure that all functions in the
value chain have consistent strategies that support the competitive strategy.
Selected Answer:

a.

True

Question 7
3 out of 3 points

To retain strategic fit, supply chain strategy must be adjusted over the life cycle
of a product and as the competitive landscape changes.
Selected Answer:

a.

True

Question 8
3 out of 3 points

The degree of supply chain responsiveness should be consistent with the implied

uncertainty.
Selected Answer:

a.

True

Question 9
3 out of 3 points

Supply chain strategy specifies what the operations, distribution, and service
functions, whether performed in-house or outsourced, should do particularly well.
Selected Answer:

a.

True

Question 10
3 out of 3 points

The following situation would likely work well. A situation in which marketing is
publicizing a company's ability to provide a large variety of products very
quickly; simultaneously, distribution is targeting the lowest cost means of
transportation.
Selected Answer:

b.

False

Question 11
3 out of 3 points

A company's competitive strategy defines the set of customer needs that it

seeks to satisfy through its products and services.
Selected Answer:

a.

True

Question 12
3 out of 3 points

A company will fail if there is a lack of strategic fit or because its overall supply
chain design, processes, and resources do not provide the capabilities to support
the maximum strategic fit.
Selected Answer:

b.

False

Question 13
3 out of 3 points

Which of the following are basic steps to achieving strategic fit?

Selected Answer:

d.

All of these are basic steps to achieving strategic fit.

Question 14
0 out of 3 points

A company's supply chain strategy

Selected
Answer:

a.

defines the set of customer needs that it seeks to satisfy through

its products and services.

Question 15
3 out of 3 points

A supply chain strategy involves decisions regarding

Selected Answer:

e.

All of these

Question 16
3 out of 3 points

A supply chain strategy involves decisions regarding all of the following except
Selected Answer:

c.

new product development.

Question 17
3 out of 3 points

Which of the following determines the nature of procurement of raw materials,

transportation of materials to and from the company, manufacture of the product
or operation to provide the service, and distribution of the product to the
customer along with follow-up service?
Selected Answer:

d.

Supply chain strategy

Question 18
3 out of 3 points

The uncertainty of customer demand for a product is the

Selected Answer:

b.

demand uncertainty.

Question 19

3 out of 3 points

Which of the following customer needs will cause implied uncertainty of demand
to increase?
Selected Answer:

b.

Lead time decreases

Question 20
0 out of 3 points

The uncertainty that exists due to the portion of demand that the supply chain is
required to meet is the
Selected Answer:

b.

demand uncertainty.

Question 21
3 out of 3 points

Supply chain responsiveness includes the ability to do which of the following?

Selected Answer:

a.

Handle supply uncertainty

Question 22
3 out of 3 points

The relationship where increasing implied uncertainty from customers and supply
sources is best served by increasing responsiveness from the supply chain is
known as the

Selected Answer:

d.

zone of strategic fit.

Question 23
3 out of 3 points

The second step in achieving strategic fit between competitive and supply chain
strategies is to
Selected
Answer:

a.

understand the supply chain and map it on the responsiveness

spectrum.

Question 24
3 out of 3 points

The first step in achieving strategic fit between competitive and supply chain
strategies is to
Selected Answer:

b.

understand customers and supply chain uncertainty.

Question 25
3 out of 3 points

The drive for strategic fit should come from

Selected Answer:

c.

the highest levels of the organization, such as the CEO.

Question 26

3 out of 3 points

The final step in achieving strategic fit between competitive and supply chain
strategies is to
Selected
Answer:

c.

match supply chain responsiveness with the implied uncertainty

of demand.

Question 27
3 out of 3 points

Supply chain responsiveness includes the ability to do which of the following?

Selected Answer:

c.

Meet short lead times

Question 28
3 out of 3 points

A firm that is not on the cost-responsiveness efficient frontier can improve

Selected Answer:

a.

both responsiveness and cost performance.

Question 29
3 out of 3 points

Moving inventory from point to point in the supply is known as

Selected Answer:

c.

transportation.

Question 30
3 out of 3 points

Which component of the supply chain decision-making framework would be

established first?
Selected Answer:

d.

Competitive strategy

Question 31
3 out of 3 points

The two major types of facilities are

Selected Answer:

c.

production sites and storage sites.

Question 32
3 out of 3 points

All raw materials, work in process, and finished goods within a supply chain are
known as
Selected Answer:

b.

inventory.

Question 33
3 out of 3 points

Which of the following is not a major driver of supply chain performance?

Selected Answer:

a.

Customers

Question 34
3 out of 3 points

The places in the supply chain network where product is stored, assembled, or
fabricated are known as
Selected Answer:

a.

facilities.

Question 35
0 out of 3 points

Excess capacity
Selected
Answer:

a.

allows a facility to be very flexible and to respond to wide swings in

the demands placed on it.

Question 36
3 out of 3 points

Which component of the supply chain decision-making framework would be

established second?
Selected Answer:

b.

Supply chain strategy

Question 37
3 out of 3 points

Which of the following is not an issue companies need to consider in facility

location decisions?
Selected
Answer:

e.

All of these are issues companies need to consider in facility

location decisions.

Question 38
3 out of 3 points

Which of the following would be a characteristic of a facility with little excess

capacity?
Selected Answer:

d.

Will likely be more efficient per unit of product it produces

Question 39
3 out of 3 points

Which component of the supply chain decision-making framework would be

established first?
Selected Answer:

d.

Competitive strategy

Question 40
3 out of 3 points

The two major types of facilities are

Selected Answer:

c.

production sites and storage sites.

Question 41
3 out of 3 points

A facility with little excess capacity

Selected Answer:

d.

All of these are true.

Question 42
3 out of 3 points

Which of the following is not an issue companies need to consider in facility

location decisions?
Selected Answer:

b.

Product development

Question 43
3 out of 3 points

The inventory held in case demand exceeds expectation in order to counter

uncertainty is called
Selected Answer:

b.

safety inventory.

Question 44

3 out of 3 points

The inventory that is built up to counter predictable variability in demand is

called
Selected Answer:

c.

seasonal inventory.

Question 45
3 out of 3 points

The average amount of inventory used to satisfy demand between receipt of

supplier shipments is referred to as
Selected Answer:

a.

cycle inventory.

Question 46
3 out of 3 points

Seasonal inventory should be used when

Selected
Answer:

a.

a company can rapidly change the rate of its production system at

a very low cost.

Question 47
3 out of 3 points

All of the following are components of inventory decisions except

Selected Answer:

e.

All of these are components of inventory decisions.

Question 48
3 out of 3 points

Which of the following are key components of transportation decisions when

designing and operating a supply chain?
Selected Answer:

b.

Mode of transportation

Question 49
3 out of 3 points

Pricing directly affects revenues but can also affect production costs and
inventories depending upon its impact on consumer demand. Which of the
following is not listed as a metric a manager should track?
Selected Answer:

a.

Inventory turnover

Question 50
3 out of 3 points

The process by which a firm decides how much to charge customers for its goods
and services is
Selected Answer:

e.

pricing.

Question 51
3 out of 3 points

The use of differential pricing over time or customer segments to maximize

profits from a limited set of supply chain assets is
Selected Answer:

d.

revenue management.

Question 52
3 out of 3 points

Which of the following are technologies that share and analyze information in the
supply chain?
Selected Answer:

a.

Internet

Question 53
3 out of 3 points

Transforming forecasts into plans of activity to satisfy the projected demand is

known as
Selected Answer:

c.

aggregate planning.

Question 54
3 out of 3 points

Which of the following are key components of information that must be analyzed
to increase efficiency and improve effectiveness in a supply chain?
Selected Answer:

d.

Forecasting and aggregate planning

Question 55
0 out of 3 points

Which of the following are key components of transportation decisions when

designing and operating a supply chain?
Selected Answer:

a.

Mode of transportation