INR-INCREMENTAL

RE-ENGINEERING:
Synergy of BPR & TQM/ LEAN

01

Dr SBT
UBHASH
RASTOGI,
PMP, P, MI-ACP
& BT Management
Consultancy
Hyderabad

TO ACHIEVE DIFFERENT RESULTS !!

YOU HAVE TO DO THINGS DIFFERENTLY !!!

AND ACHIEVE THIS SMILINGLY?

BT & BT Management Consultancy , Hyderabad

Dening re-engineering (will it work today?)

Fundamental re-
thinking and radical
redesign of business
processes to achieve
drama3c improvements
in cri3cal,
contemporary
measures of
performance such as
cost, quality, service
and speed.

FORD; RTO: INFY TRAVEL ;

Bank Loan, CHINA TOWER
BT & BT Management Consultancy , Hyderabad

PORTERs VALUE CHAIN

(Illustrative!)

BT & BT Management Consultancy , Hyderabad

SESSION OUTLINE

INDIAN Challenges
BPR: Beyond
Customers !!
WHY BPR Failed
INR : an AlternaQve ?
BPR vs INR
INR: CharacterisQcs
BT & BT Management Consultancy , Hyderabad

INDIAN CHALLENGES (Mini- Workshop # 1)

OVER-STAFFING VS.
GROUP
EXERCISE
UNEMPLOYMENT

(5 min + 10 min)
EXCELLENT INDIVIDUAL VS
WORKER
POOR TEAM
EACH
GROUP (WORK ON
ATTITUDE : EASY MONEY
YOUR
WALL)
(MNREGA)
(by
TOMORROW)
: SKETCH
OBJECTIVITY
of APPRAISAL
???
and PASTE your group NAME
POWER DISTANCE
on Your WALL

TOO MUCH: DIVISIONAL
of WORK

LIP SERVICE for INNOVATION
LIST CHALLENGES
FOR
GOVT IMPLEMENTING
DOING BUSINESS &
LARGEST
EMPLOYER
BPR IN
INDIA
BT & BT Management Consultancy , Hyderabad

BIGGER PROLEM: Beyond CUSTOMER

Investors/
Promoters
ROI
Growth/ Mkt Share
Branding

Govt./ Society
MulQnaQonal
OrganizaQon
ComplexiQes:
Complimentary & ConicYng ExpectaYons
Changing PrioriYes of The Key Stakeholder

Exports/ Revenue
Employment
Environment
Societal welfare

Biz. partners
Employees
CompensaQon
Work Enviremt
Challenges
Security/ growth

Customers
Price
Quality
Delivery /availability
Flexibility + Service

Prot
Growth
RelaQonship
7
BT & BT Management Consultancy , Hyderabad

WHY BPR FAILED IN INDIA ?

SEVERAL STAKEHOLDERS
DOWNSIZING
RESISTANCE from UNION, GOVT.
CHANGE MANAGEMENT
POWER CENTERS / CENTRALIZATION

BT & BT Management Consultancy , Hyderabad

INR: AN ALTERNATIVE !
INR IS SEQUENTIAL, INNOVATIVE, REDESIGN
OF BUSINESS PROCESSES, TO ACHIEVE
VALUABLE IMPROVEMENTS IN CRITICAL
MEASURE OF PERFORMANCE, FOR
SATISFYING VARIOUS EXPECTATIONS OF ITS

KEY STAKEHOLDERS

BT & BT Management Consultancy , Hyderabad

INR vs BPR
BPR

INR

CUSTOMERS

CUSTOMER+ EMPLOYEES
+ PARTNERS + GOVT/
SOCIETY (Investors)

DRAMATIC

VALUABLE to ALL

LAYOFFs

RUTHLESS

NIL : RETAIN; RETRAIN;

RESISTANCE
TO CHANGE

VERY HIGH

MEDIUM

FOCUS
KPI

IMPROVEMENT

(Investors)

REDEPLOY

BT & BT Management Consultancy , Hyderabad

INR vs BPR

(Contd)

BPR

INR

SUITABLE

PRIVATE SECTOR

ALL SECTORS

EMPLOYEES
TREATMENT

COST

ASSET

SUCCESS
EXPECTED

VERY LOW

MEDIUM TO HIGH

INNOVATED
AT

USA

INDIA
BT & BT Management Consultancy , Hyderabad

KEY CHARACTERISTICS OF INR

TAKE CARE OF ALL KEY STAKEHOLDERS :
MULTI-GOALS
BUSINESS PROCESS REDESIGN:
SELECTIVE & SEQUESNTIAL
BELIEF:SOME PROCESSES are BAD ;
SOME are GOOD as well
INTEGRATION OF END-TO-END PROCESS :
ESSENTIAL
INNOVATIVE TEAM WORK : VERY HIGH
BT & BT Management Consultancy , Hyderabad

KEY CHARACTERISTICS OF INR

EMPOWERING TEAM MEMBERS : HIGH
BELIEF IN TRUST & LOYALITY: HIGH
TRAINING & DEVELOPMENT : HIGH
USE of IT: VERY HIGH
LAYOFF: PRACTICALLY NIL
STRESS & CHAOS GENERATED : LOW
BT & BT Management Consultancy , Hyderabad

OVERALL STEPS in BPR & INR

BT & BT Management Consultancy , Hyderabad

CASE

HEG Ltd: RE-ENGINEERING

1000 People + Largest manufacurer/ exporters
Re-Engineering of Plant
PROBLEMS

SOLUTIONS

New Skills

Downsizing

Retrained

ReDeployed as
ENTERPRENEURS

BT & BT Management Consultancy , Hyderabad

15

SESSION SUMMARY

INDIAN Challenges
BPR: Beyond
Customers !!
WHY BPR Failed
INR : an AlternaQve ?
BPR vs INR
INR: CharacterisQcs
PMI REP ADVISORY BOARD, Santa Fe
BT & BT Management Consultancy , Hyderabad

dr_rastogi@btbt.co.in
+91 9652220055
drrastogi
BT & BT Management Consultancy , Hyderabad