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Nazwa dokumentu
ITILv3FoundationSampleA_v3.0_Polish
Cel dokumentu
3.0
Status dokumentu
Aktualny
Waciciel dokumentu
Gwny egzaminator
Opracowany przez:
19 stycznia 2009
Data zatwierdzenia
19 stycznia 2009
Zatwierdzony przez:
Gwny egzaminator
Historia wersji
Numer wersji
3.0
Data zatwierdzenia
19 stycznia 2009
Lista dystrybucyjna
Wersja
Nazwa
3.0
Tytu/Firma
Wszystkie instytucje
egzaminujce (EI)
i akredytowane
organizacje szkoleniowe
(ATO) ITIL
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Ltd 2009
ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
The Swirl logo is a Trade Mark of the Office of Government Commerce
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Instrukcja
1.
2.
3.
4.
5.
6.
Numer kandydata:
......................................................
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Ltd 2009
ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
The Swirl logo is a Trade Mark of the Office of Government Commerce
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 1
b)
c)
d)
b)
c)
d)
b)
c)
d)
b)
c)
d)
Zarzdzanie incydentami
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Limited 2009
This document is not to be re-produced or re-sold without express permission from The APM Group Limited
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 2
b)
c)
d)
Umowa pomidzy Dostawc usug IT, a inn czci tej samej organizacji,
ktra pomaga w wiadczeniu usug
b)
c)
d)
b)
c)
d)
Tylko 1 i 2
b)
Tylko 1
c)
Wszystkie z powyszych
d)
Tylko 1 i 3
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Limited 2009
This document is not to be re-produced or re-sold without express permission from The APM Group Limited
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 3
10
11
Dla ktrej z nastpujcych faz Cyklu ycia usugi uczenie si i doskonalenie stanowi
GWNY punkt zainteresowania?
a)
b)
c)
d)
b)
c)
d)
Tylko 2 i 4
b)
Tylko 1 i 3
c)
Tylko 2 i 3
d)
Tylko 1 i 2
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Limited 2009
This document is not to be re-produced or re-sold without express permission from The APM Group Limited
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 4
12
13
14
15
Wszystkie z powyszych
b)
Tylko 1 i 2
c)
Tylko 2, 3 i 4
d)
Tylko 1, 2 i 3
Zarzdzanie dostawcami
b)
c)
d)
Zarzdzanie popytem
b)
c)
d)
Tylko 1, 2 i 3
b)
Wszystkie z powyszych
c)
Tylko 1 i 3
d)
Tylko 1, 3 i 4
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Limited 2009
This document is not to be re-produced or re-sold without express permission from The APM Group Limited
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 5
16
17
18
19
Domena wiedzy
b)
c)
d)
b)
c)
d)
b)
c)
d)
Pakiet projektu usugi (SDP) powinien okrela wszystkie aspekty usugi i jej
wymagania podczas kadego nastpnego etapu Cyklu ycia usugi. Ktre z
poniszych okrele s prawidowymi elementami SDP?
1. Uzgodnione i udokumentowane Wymagania biznesowe
2. Definicja usugi dla eksploatacji
3. Wymagania dotyczce nowych lub zmienionych procesw
4. Miary do pomiaru usugi
a)
Tylko 1
b)
Tylko 2 i 3
c)
Tylko 1, 2 i 4
d)
Wszystkie z powyszych
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Limited 2009
This document is not to be re-produced or re-sold without express permission from The APM Group Limited
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 6
20
21
22
23
Tylko 1, 3 i 4
b)
Tylko 1, 2 i 3
c)
Wszystkie z powyszych
d)
Tylko 2, 3 i 4
Tylko 1
b)
Tylko 2
c)
Oba z powyszych
d)
adne z powyszych
b)
c)
d)
b)
c)
d)
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Limited 2009
This document is not to be re-produced or re-sold without express permission from The APM Group Limited
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 7
24
25
26
27
b)
c)
d)
b)
c)
d)
b)
c)
d)
b)
c)
d)
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Limited 2009
This document is not to be re-produced or re-sold without express permission from The APM Group Limited
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 8
28
29
30
31
b)
c)
Informacje o zasobach
d)
b)
c)
d)
Obejcia
b)
Zmiany standardowej
c)
Moliwoci usugi
d)
Alarmu
b)
c)
d)
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Limited 2009
This document is not to be re-produced or re-sold without express permission from The APM Group Limited
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 9
32
33
34
35
b)
c)
d)
Tylko 1 i 2
b)
Tylko 2
c)
Tylko 1, 2 i 3
d)
Wszystkie z powyszych
b)
c)
Zwikszanie wartoci IT
d)
Miary procesu
b)
Miary usugi
c)
Miary personelu
d)
Miary technologii
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Limited 2009
This document is not to be re-produced or re-sold without express permission from The APM Group Limited
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 10
36
37
38
39
b)
c)
d)
b)
c)
d)
Tylko 2
b)
Tylko 1
c)
Oba powysze
d)
adne z powyszych
b)
c)
d)
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Limited 2009
This document is not to be re-produced or re-sold without express permission from The APM Group Limited
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 11
40
b)
c)
d)
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Limited 2009
This document is not to be re-produced or re-sold without express permission from The APM Group Limited
ITILv3FoundationSampleA_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 12
Syllabus Ref
Syllabus Ref
05-51
21
05-72
02-08
22
05-82
06-02
23
04-02
05-52
24
04-08
07-02
25
01-02
03-12
26
05-31
05-42
27
05-81
02-06
28
05-41
02-02
29
03-01
10
05-52
30
03-30
11
05-83
31
05-71
12
03-19
32
05-71
13
05-31
33
02-10
14
07-01
34
05-21
15
05-61
35
04-10
16
01-04
36
03-16
17
04-04
37
05-51
18
05-43
38
06-01
19
03-14
39
04-03
20
08-02
40
05-72
The OGCs Official Accreditor of the ITIL Portfolio The APM Group Ltd 2009
ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
ITILv3FoundationSampleA_ANSWERS_v3.0_Polish
Version 3.0 (Live)
Owner Chief Examiner
Page 1