Revised March 08

Gowrie Care Ltd.

JOB DESCRIPTION
Job Title:

Night Shift Worker

Department:

Portman Street

Salary:
Responsible to:

The Assistant Manager

Responsible for:

N/A

The concierge will have responsibility for the upkeep and security of the building
during the night. The concierge is responsible for reporting, and keeping a log of any
repairs or maintenance required. The concierge will act as the first point of contact
for service users, members of the public and the emergency services. It is
anticipated that the concierge will provide help and assistance with housing
management issues as and when necessary.
In order to assist service users if necessary, the concierge will need to be aware of
and knowledgeable on the conditions of tenancy, Gowrie Care Ltd Policies and
procedures and any policies and procedures specific to the building.
and when necessary.

Main Duties

Allow service users and other authorised individuals access to the building
during the night. This will be aided by Closed Circuit Television.

Assist service users to maintain the safety of the dwelling and maintain
balanced communities.

Make regular inspections of all internal and external common areas of the
development, ensuring they are kept in a clean, tidy and safe condition. This
will be done with the assistance of the Closed Circuit CCTV system.

Carry out minor repairs as necessary Assist service users to achieve the
skills necessary to deal with minor repairs.

Ensure any repairs required are reported timeously to the Glasgow City
Council and liaise with emergency contractors.

Revised March 08

Assisting service users and support staff, however possible, in the event of
any emergency arising.

Report on all vandalism within the building / area and take whatever
preventative action possible.

Report any service users who do not comply with their conditions of tenancy.

Reduce or eliminate any noise or disturbance.

Maintain a log of events in the prescribed manner. Record information

appropriately and pass on relevant information to the staff team.

Be familiar with the positioning of all building related services, such as

electricity and water.

Respond to internal alarms in accordance with guidelines and follow the

procedure to be applied in the event of a fire alarm/fire.

Be trained in first-aid procedures

Provide cover for periods of absence for holidays, sickness etc. Work a shift
pattern which will include weekends.

Attend as appropriate, training courses and events to ensure continuous

development of skills.

Any other duties

Revised March 08

Gowrie Care Ltd

The Monteith
Overview of the Service
Situated in the Kinning Park area of Glasgow facing, Portman Street is a new building due to open in
August 2016. It is emergency accommodation for 30 Homeless men over 18 years old. It is within
walking distance of the underground station and the busy bus route of Paisley Road West. There is
on site parking
Service user needs cover a wide range, including Alcohol / drug issues and Mental health problems.
There are also a small percentage of service users who have been through the asylum process.
Service users live in individual studios, which include a small kitchen, ensuite and lounge area.

Areas of Support
Our service users have varying degrees of support needs, including: Housing support, including attending appointments with Caseworkers and completing
applications for housing association properties then supporting the service user to move into
their property.
Daily living skills (cooking; cleaning; shopping etc)
Personal care prompts
Financial support (budgeting and support with setting up and maintaining benefits)
Accessing local amenities and social activities

Hours of Support
Support staff are available between 7am and 9pm seven days a week. There is a rolling rota in
place, which remains the same throughout the year, unless a change in service need. There is a
waking nightshift team which comprises of 4 staff (2 per nightshift). This is also a rolling rota over 7
days. There is an on call support system in place with both support staff and management on call
levels.
Referrals for Portman Street come from the Emergency Accommodation Team based at The Hamish
Allan Centre. Referrals can be made 24 hours a day and entrance to the project is direct access.

Support for Staf

The service has a Manager and Assistant Manager to support the team of Support Practitioners and
Support Workers. The Manager/Assistant Manager provide regular supervision and mandatory
training is provided in order that individual service user needs can be best met. Group supervision is
also completed quarterly at Portman Street. New staff complete a 6 month probationary period with
reviews at 2 / 4/ 6 months.
Gowrie Care has a managers on call service which provides phone support to staff out with normal
office hours, this is in additional support to staff that are on duty.

Revised March 08

Hillcrest Maintenance Services - Trades

CONDITIONS OF SERVICE
Hours:

Hours are 39 hours per week Where additional

hours are worked, overtime will be paid (must
exceed full time hours). Employees are required
to be part of the out-of-hours on-call rota.

Contract:

Permanent post. All posts are subject to a 6

month probationary period. A formal review will
take place at 2, 4 and 6 months.

Place of Work:

The HMS office is in Glasgow although staff may

be required to work in other geographical areas.

Salary:

Salaries are paid monthly, directly into a bank

account of your choice on the around 25 th of
each month. The salary for the post is 16,455
per annum. There is a Bonus Scheme in place.

Pension Scheme:

Auto enrolment scheme with Now Pensions.

Employee contributes 1%, Employer contributes
1%.

Health Plan:

Employees are automatically given free

admission to the Health Plan Scheme. The cost
for this is met by the Employer. Details will be
sent out with the Contract of Employment.

Death in Service:

Child Care
Vouchers:

Annual Leave:

All employees are automatically included in a

Death in
Service Scheme, payment is 3 times an
employees annual salary.
The Hillcrest Group offer employees the
opportunity to
participate in the Child Care Voucher Scheme.
Details will be sent out with the Contract of
Employment
Leave year runs from 1st January - 31st
December. Annual Leave entitlement is 30 days
per annum, rising to 32 days over a 5 year
period. You are required to retain 7 annual leave
days (or part time equivalent) to cover the
shutdown period over Christmas and New Year.
Annual leave is calculated on a pro rata
basis for part time staf and will be
transferred into hours.

Revised March 08

Clothing:

Clothing bearing the company logo will be

provided and will require to be worn at all times
accompanied by an ID Badge.

General:

Hillcrest have their own system in place for

negotiating annual pay increases. Salary rates
are aligned to the industry sector trade bodies,
SJIB (Electricians), SNIPEF (Gas Engineers and
Plumbers) and CIJC (Joiners, Painters and other
craft trades) and SPADAC (Apprentice Painter).
Employees have an option to join a Trade Union
if they wish although Trade Unions are not
currently recognised by Hillcrest Maintenance
Services.

Smoking:

The person appointed will be working in a nonsmoking environment. There are no designated
smoking areas within the office. Smoking is
permitted outside the building and should be out
of view of clients/customers. This includes the
use of E-cigarettes.
Employees who are
required to carry out their duties in buildings
which are outwith the control of the Association
are jointly responsible for minimising their own
exposure to risk factors such as passive
smoking.

Qualifications:

Any offer will be subject to proof of qualifications

essential,
and
where
appropriate
desirable, to the post.

Rehabilitation of
declare
Ofenders Act 1974:

If you have any unspent convictions you must

this on your application form.
In relation to spent convictions, there is a list of
convictions which must always be declared and
a list of convictions that are declared, subject to
rules. Failure to disclose relevant information
will be regarded as a breach of trust and could
lead to dismissal, disciplinary action or
withdrawal of offers of employment.
If you are unsure whether or not you need to
disclose a conviction/caution, please contact
our Human Resources Department for further
advice, or you can check by accessing
Disclosure
Scotlands
website
at
www.disclosurescotland.co.uk and check the
Frequently Asked Questions.
Please note that all successful applicants will be
subject to a Disclosure check through Disclosure
Scotland.

Revised March 08

HAVING A CRIMINAL RECORD WILL NOT

NECESSARILY DEBAR YOU FROM WORKING
WITH
THE
HILLCREST
GROUP
OF
COMPANIES. THIS WILL DEPEND ON THE
NATURE OF THE POSITION, TOGETHER
WITH
THE
CIRCUMSTANCES
AND
BACKGROUND OF YOUR OFFENCES.
Equal Opportunities:

Hillcrest Maintenance Services is striving to be

an equal opportunities employer and has
adopted a Policy which aims to ensure that no
job applicant receives less favourable treatment
on grounds of race, colour, ethnic and national
origins, marital status, gender, age, religion,
disability, political or sexual orientations, or is
disadvantaged by conditions or requirements
which cannot be shown to be justifiable.

Applications:

Please forward applications before the closing

C.V.s will not be considered.

date.

Revised March 08

Personal Specification Night Shift Worker Gowrie Care

Attribute

Essential

Presentation

Smart Appearance
Confident

Qualifications

Basic literacy and Numeracy skills

IT skills and ability to monitor and operate CCTV

Experience

Previous experience of working with people

Skills & Abilities

Good communication skills

Good organisational skills
Ability to keep careful records or log of events.
Good skills and understanding in relation to partnership
working
Assessment skills in relation to working with vulnerable
adults
Ability to assess and respond appropriately to crisis
intervention

Previous experience of concierge work in a similar

setting.
First aid training and health and safety awareness.
To report repairs- emergency and non emergency

Disposition

Ability to work on own and as part of a team

Sense of humour
Ability to use initiative
Good people skills
Flexible attitude that doesnt compromise standards
Willingness to help others

Desirable