Professional Documents
Culture Documents
2010
of
his
participation
in
social
activities
and
the
Government
decided
to
demolish
the
old
10.
The CPE Results have moved from 70.2% in
2005 to 90% in 2009.
Basing on the above achievements we dont
have any doubt to be the winner of the PSEA
2009.
Actually we are planning to get ISO Certified by
May /June 2010.
Percentage
2006
73.3%
2007
76.2%
2008
80.3%
2009
90%
3 Educational Tours
4 Exhibitions
Essay Competition
Drawing Competition
Story Telling
Drama
Poems Recitation
Songs
ORGANISATION CHART
HEADMASTER
PTA
DHM
DHM
DHM Tea..
Teachers/ST Educators
Caretaker
s
Probationers
School Clerk
General Worker
OUR VISION
OUR
MISSION
The Senior Management Team shall strive to reach the objectives set by the school
basing on the 4 key aspects of our operations:
CUSTOMER
It is the prerogative of the Ministry of Education, society, parents and students that
we fulfill and satisfy the teaching and learning needs and expectations.
PRODUCT/SERVICE
Our commitment and involvement shall be demonstrated by producing and
delivering educational services in terms of knowledge, skills, values and attitudes
within the perfect learning environment as per the Education Act of year 1957,
World Convention for Children 1990 and National Centre for Curriculum Research
and Development.
GEOGRAPHIC
Our dedicated services shall cover customers of regions as specified by the Ministry
of Education.
TECHNOLOGY
To facilitate and accelerate Teaching and Learning Processes in a perfect learning
environment, full use of Information and Communication Technology will be made to
acquire current and specialised knowledge, competencies and World Class
tools and techniques.
OUR QUALITY
POLICY
We shall ensure that adequate training and education is provided by the Ministry of
Education and the school to enable our staff to give the best of themselves.
Quality being the responsibility of everybody in the Organisation, this policy shall be
communicated and understood by one and all. It is subject to periodic review to
ensure its continued suitability.
OUR QUALITY
OBJECTIVES
N
Objectives/Target
Owner
o.
1
Top Management
Top Management
HM/PTA
Top Management
HM
children
5
HM/PTA
HM/PTA
HM/PTA
HM/PTA
year
CUSTOMER CHARTER
Parents must see to it that their wards wear
uniform and badge of the school.
Parents must see to it that their wards dont
bring dangerous materials at school such as
knives, cutters, pointed materials etc.
Parents must see to it that their wards dont
wear or bring valuable objects such as golden
necklace, earrings, mobiles,
toys and large sum of money.
Parents must see to it that their wards dont
bully, use foul language, misbehave or beat
their friends. Instead they have to cooperate
and respect them.
Parents willing their ward to have lunch at
home must write a letter for permission to the
Head Master.
Children who are absent must bring a letter for
reasons of absence to their teacher
Parents willing to meet their wards or class
teacher must seek permission from the HMs
office.
Parents under the influence of alcohol will not
have the right to meet teachers or their wards.
Parents must know that the school premise is a
non smoking zone.
Parents dont have the right to enter
classrooms of their wards.
Director Zone 2
P.Inspector
Head Master
T/ST/Prob
ICT //Ed
DHM
Caretaker
General
Worker
QUALITY MANUAL
A Steering Committee on Quality Management has been set up. During
their Management Meeting in January 2010, they have decided to prepare
a Quality Manual by February 2010. Actually the manual is almost ready
and is being circulated among the staff. All procedures have been laid
down and a Flow Chart accompanies those procedures describing the
activities of the organization.
Head
Master
Deputy Head
Master
Mr
M.Roojee
School
Clerk
Mr
R.Jhugroo
DHM
Mrs
S.Chady
ICT S.O
Mr
S.Chady
T/ST
Mrs
M.Ramni
al T/ST
The Health and Safety Officer shall have the overall responsibility to ensure that
Maintenance of good hygiene practices are carried out effectively
and back
Check toilet in the morning & after breaks for tidiness and odour.
Ensure waste bins are tidied and kept covered to prevent infestation by birds and
other animals.
The canteen keeper shall ensure that the canteen area are cleaned
before/during and after services provision and is inspected on a daily basis by
designated staff.
After heavy rain or cyclonic conditions the school premises shall be inspected for
cleanliness and standing waters to prevent breeding of infections and agents
(mosquitoes,etc)
Well before opening of schools, after long breaks, the caretakers shall ensure in
and out cleanliness of the school.
Eating Habits
Personal Hygiene
Use of Bins
Report sicknesses/illnesses
HM/HSO
SSO
Follow Emergency
Preparedness Procedures
H HSO
Communicate Safety and Security instructions to PTA,
staff and students
M
HSO
Conduct Safety and Security tours of the infrastructures and surroundings
on a weekly/daily basis as necessary
HM
Record in File
HM HSO
END
Communication
The AGM is the main tool of communication with parents.
A Special General Meeting is organised for important
natters concerning parents such as ammendments to
Rules and Regulations of the PTA. News Letters and
letters are also used to communicate with parents.
Conflicts Solving
In all organization there are conflicts and Osman Peerun
Govt. School is no exception to that rule. The HM with the help
of the DHMs have the overall responsibility to identify control and
resolve conflicts arising within the school educational process
delivery. A Flow Chart has been designed to resolv e conflicts.
HM
Minor
Record incident
Assess
Consequences?
HM
Major
HT/
Call
Parties
for
dialogues
and clarifications
Take mediatory actions and assesses
outcomes
HT/M
M
END
Record Incident
HM
Approved ? No
Record Incident
HM
END
Inform parties concerned
HM
END
CUSTOMER FOCUS
CUSTOMER SATISFACTION MEASUREMENT
CUSTOMER SATISFACTION QUESTIONNAIRE
Osman Peerun Government School is conducting a survey with an aim to evaluate
the satisfaction of our customers, that is the parents of our students, regarding the
quality of its services offered. Any information gathered will be kept confidential.
Please tick on the box which most reflects your level of satisfaction for each
criterion:
Level of satisfaction
1
2
Quite
Extremel
satisfied
3
Neither
satisfied nor
dissatisfied
Satisfi
ed
N/A
Very Satisfied
satisfiedsatis
dissatisfied
Tick as appropriate
1.
a.
Yard
N/
1
5
A
N/
Classroom
b.
s
c.
Toilets
A
N/
1
5
A
N/
d.
Canteen
5
A
b. Library
c. ICT
d. Discipline
Signature(Optional):
.
Customer Satisfaction Measurement Flowchart
START
*
Brainstorm on Key Performing Indicators
- Yearly Basis
Customer
Satisfaction
Questionnair
Finalise CSQ
Implement
Analysis
of Preventive/Corrective
data
Action
Define
Follow Methodology
Prepare
up
Sample
to obtain
of Customers
CSQ
of Survey *
END
A
N/
A
N/
A
N/
A
COMPLAINTS HANDLING
This process describes the activities related to Complaints
Handling within Osman Peerun Government School. It
applies to all complaints received with respect to the
services offered by the school
The HM/DHM shall have the overall responsibility to ensure
that complaints are received, investigated and promptly
resolved to the satisfaction of all parties.
Received by:
Date:...
Investigated by:
Date:..
CH Flowchart
Start
Acknowledge
receipt in case of
written complaint
Receive complaints
AP
CCF
AP
Complaint Justified?
Customer Agrees?
Communicate to
Customer
AP
Record
&
Communicate
Customer
Decide
onAnalysis
Corrective
Action
AP
Forward
CCF
to QMR to
AP
File
CCF
for
AP
Follow-up
and
Corrective
Action
AP
END
AP
CCF
CCF
Newsletter
A newsletter is sent to parents every term to inform them of the
different activities and projects carried out by the school .Parents
are also informed of future activities and projects.
See a copy of a Newsletter
Cleaning records
In our quest to give better services to our valued customer a cleaning record
book is kept whereby the cleaning of the toilets are monitored closely.
CLEANING RECORD
Name of Employee:.
Date
Area
Time
Signature
Inspected by
Signature
(s)
This is a new format for monitoring the cleaning of toilets/classrooms and school
premises. This is at implementation stage.
Cyclone Checklist
In case of cyclone, the following shall be ensured:
Fire Checklist
In the event of fire,
Assure yourself that the call has been received by the Fire
Brigade
Evacuation:
On hearing the alert, all occupants should immediately evacuate the building
and proceed to a predetermined assembly point. Do not stop to collect
personal belonging
Roll call
One person in each building or department should have the duty to maintain
a roll so that a quick check can be made. The Fire Brigade should be
informed on arrival if anyone is missing.
Circumstances will dictate wherever if fire fighting operation should be
attempt.
Report to Management.
2
3
The backyard has been enhanced with flowers, fruit trees, spices
and medicinal plants.
Flowering plants have been planted in front of the school.
The childrens garden has been revisited
An Endemic Corner has been setup
Pupils and teachers have been encouraged to keep their
classrooms environment friendly. Teachers and pupils have
brought plants and aquarium for their classrooms
A mini Meteorological Station has been setup to make pupils
aware on climates and weather conditions.
Promotion of Excellence
A Prize Giving ceremony is organized to reward the best CPE
Pupils every year
End of year prize giving rewarding pupils who have done well
in the End of Year Exams
Pupils and Teachers are encouraged to participate in
activities organized by the NPCC (INNOVED) and the CATs
Convention.
A Sports Day is organized and best athletes are rewarded.
The PTA is looking for rewarding the best employee of the
school based on the Performance Management System.
At Osman Peerun Government School, we believe that
Excellence is not an end in itself; we believe that excellence
is a continuous struggle in our quest for consumer
satisfaction whether it is the Government, parents or pupils.