CLOUD BASED

PERSONALIZED CUSTOMER RELATIONSHIP

MANAGEMENT (PCRM)

B.Tech. Minor Project Report

BY
RADHIKA GANDOTRA
PRIYASH MAINI
VIKAS SINGH

Under the Guidance of

Mr. Manu Gupta

(Head Of The Department)

DEPARTMENT OF INFORMAION TECHNOLOGY ENGINEERING

MODEL INSTITUTE OF ENGINEERING AND TECHNOLOGY

CLOUD BASED
PERSONALIZED CUSTOMER RELATIONSHIP
MANAGEMENT (PCRM)

A Minor Project Report

submitted in partial fulfilment of the
requirements for the award of the degree
of
Bachelor of Technology
In
INFORMATION TECHNOLOGY ENGINEERING

BY
RADHIKA GANDOTRA
PRIYASH MAINI
VIKAS SINGH
DEPARTMENT OF INFORMATION TECHNOLOGY ENGINEERING
MODEL INSTITUTE OF ENGINEERING AND TECHNOLOGY

CERTIFICATE
I hereby certify that the work which is being presented in the B.Tech Minor Project
Report entitled Cloud Based Personalized CRM, in partial fulfillment of the
requirements for the award of the Bachelor of Technology in Information Technology
Engineering and submitted to the Department of Information Technology Engineering of
Model Institute Of Engineering and Technology is an authentic record comprises the
team work under the supervision of our Head Of The Department Mr. Manu Gupta,
IT Department.

BY :
RADHIKA GANDOTRA (513/11)
PRIYASH MAINI (507/11)
VIKAS SINGH (543/11)

This is to certify that the above statement made by the candidates in a group is
correct to the best of our knowledge.

Signature of Supervisor(s)
Date:

Name & Designation

Project Supervisor(s)

ACKNOWLEDGEMENT
Task successful makes everyone happy. But the happiness will be gold
without glitter if we didnt state the persons who have supported us to make
it a success.
Success will be crowned to people who made it a reality but the
people whose constant guidance and encouragement made it possible will be
crowned first on the eve of success.
This acknowledgement transcends the reality of formality when
we would like to express deep gratitude and respect to all those people
behind the screen who guided, inspired and helped me for the completion of
our project work.
I consider myself lucky enough to get such a good project. This
project would add as an asset to my academic profile.
I would like to express my thankfulness to my project guide,
Mrs . Veena for her constant motivation and valuable help through the
project work, and I express my gratitude to Mr. Manu Gupta, Director of
Model Institute Of Engineering And Technology, Jammu, for his constant
supervision, guidance and co-operation through out the project.
Finally I would like to thanks my friends for their co-operation
to complete this project.

RADHIKA GANDOTRA
PRIYASH MAINI
VIKAS SINGH

RADHIKA GANDOTRA
(513/11)
PRIYASH MAINI
(507/11)
VIKAS SINGH
(543/11)

CONTENTS
1. INTRODUCTION
INTRODUCTION TO PROJECT
OBJECTIVE
STUDY OF THE SYSTEM
PURPOSE OF THE PROJECT
DESCRIPTION
EXISTING SYSTEM
PROPOSED SYSTEM
SOLUTION OF THESE PROBLEMS

2. PROJECT FEATURES
NUMBER OF MODULES
USERS
PROFESSIONALS
ADMIN

3. INPUTS AND OUTPUTS DESIGN

4. SDLC METHOLOGY USED
5. DFDs
6. USE CASE DOCUMENTATION
7. FLOWCHARTS
8. TOOLS USED

FRONT END
BACK END

9. CONCLUSION
10. FUTURE AND SCOPE