Professional Documents
Culture Documents
Management
Functions of Robi
Axiata Limited
Letter of Transmittal
December 12, 2015
Sincerely yours
William Masterson
Shah
(ID 15010021)
Albart Jeckson
Biswas
(ID 15010039)
Prashasti Chakma
(ID: 15010016)
iii
Md Nahiyan Hasan
Sharif
(ID: 15010030)
Acknowledgement
At first we are very grateful and thankful to the Almighty and Gracious God.
For the completion of this report visiting the company, searching for websites, articles and
related documents were required. However, it was our instructor, Asst. Prof. Dr.
Khondaker Saifuzzaman who played the important role by giving us an insight about the
report. We express our profound indebtedness and gratitude to him, for his valuable
advice that helped immensely in preparing this report.
In addition we would also like to thank all employees of ROBI AXIATA LIMITED who spent
their valuable time to provide us information about their company. Especially we like to
thank Wasiul Islam Wasi, Specialist, Robi Axiata Limited and Sadiqul Haque Jhilam,
Analyst, Robi Axiata Ltd.
We would also like to thank all the team members who worked so hard to the finishing of
the report with such devotion, target, energy and their participation. However, this report
was a combined effort. Therefore, all the credit of our accomplishment spreads to all the
helping hands.
iv
Table of Contents
Executive Summary...vii
Chapter 1: Introduction
1.0 Introduction: .................................................................................................... 1
1.1 Origin of the Report ......................................................................................... 1
1.2 Methodology ................................................................................................... 2
1.3 About Robi Axiata Ltd. ..................................................................................... 2
Chapter 2: Planning
2.1 Vision and Mission ........................................................................................... 3
2.2 Principles & Purpose ........................................................................................ 3
2.3 Planning Process of Robi with KPI: ................................................................... 4
2.3.1 The role of Key Performance Indicators (KPIs): .......................................... 4
2.3.2 Steps of Planning Process of Robi: ............................................................. 4
2.3.3 Some Marketing KPIs of ROBI: ................................................................... 5
2.4 Corporate Strategy:.......................................................................................... 5
2.4.1 Corporate Management & Strategy Planning (CMSP): ............................... 6
2.4.2 New Business Development: ...................................................................... 6
Chapter 3: Organizing
3.1 Organizational Structure of Robi ...................................................................... 7
3.2 Divisions & Departments of Robi: .................................................................... 8
3.3 Top Management of ROBI .............................................................................. 10
3.4 Corporate Strategy Division: .......................................................................... 10
Chapter 4: Leading
4.1 Leadership Opportunities at Robi................................................................... 12
4.2 ROBI follows the rules of AXIATA for creating future leader .......................... 13
v
vi
Executive Summary
In this report we discussed about the conceptual knowledge in the viewpoint of Robi
Axiata Ltd. This is a leading business organization not only in Bangladesh but also in
Asia. Management means the designing and maintaining an environment so that the
organization can be run smoothly and targeted goal or surplus can be achieved. We also
discuss a brief history of Robi Axiata Ltd. The conceptual ideas of management are
focused both briefly and thoroughly from the practical viewpoint of Robi Axiata Ltd.
In the report, the core management functions such as planning, organizing, staffing,
leading, and controlling are discussed both briefly and thoroughly from the perspective of
Robi Axiata Ltd. Planning is nothing but the process of selecting missions and objectives
as well as actions to achieve them. Organizing means how activities and resources are
to be grouped. Staffing is the functions of filling the positions in organization structure.
Leading means the procedures of influencing people to get organizational goal.
Controlling means the cross matching of achieved goals with standard and finding
possible reasons for mismatch and revise the planning accordingly.
Initially the report gives a detailed picture of performance about the social responsibility
of the reputed organization. Robi Axiata Ltd has a good reputation for employing highly
professional and experienced managers for their day to day activities like as production,
marketing, financing, purchasing, and various types of activities. Their organization
structure has been made in a good efficient manner. There is a better effect in our society
and country in the corporate mission and vision of Robi Axiata Ltd. Their decisions have
been made in a social responsible manner.
vii
Chapter 1: Introduction
1.0 Introduction:
Effective management and leadership involve creative problem solving, motivating
employees and making sure the organization accomplishes objectives and goals. There
are five functions of management and leadership: planning, organizing, and controlling.
The basic function of telecommunication is to connect people through voice transfer and
via Internet. Apart from this basic function, telecommunication has already started
introducing some diversified areas with the help of its mobile network. Mobile technology
is presently providing various cheap solutions in people's daily life. The traditional thinking
of connecting people through mobile phone is far behind in comparison with the present
scenario. Information technology enables telecom companies to provide economic
solutions with a very cheap and easily available access, which was earlier costly and not
accessible to some extent.
Today, The Globe is a village and telecommunication has become a day-to-day
necessity of the people. Most of the people own and use mobile phones as an important
device and depend on these for their ultimate connectivity. Mobile phone is becoming a
very common measure of communication in our country. The number of mobile user is
increasing day by day. It is a very attractive market for the mobile connection providers.
Presently there are six companies in the market. Each of them is trying to maintain and
increase their market share. Among them Robi Axiata Limited is one of the leading
company in this sector (31.2 million subscriber).
1.2 Methodology
Primary Sources:
The primary data was collected from the employee of the Robi Axiata ltd.
Secondary Sources:
External source- Different websites related to the telecom sector and online
resources.
Chapter 2: Planning
2.1 Vision and Mission
Vision: to be a leader as a telecommunication service provider in Bangladesh.
Mission:
EMPOWERING YOU: We are there for you, where you want and in the way you want, in
order to help you develop, grow and make the most of your lives through our services.
Step 1
Identify the results ROBI expect. In order to measure your organizations performance
with key performance indicators, ROBI first need to know what the goals actually are. It
is, after all, difficult to establish rate of success without an expectation for success.
Establish clear goals that reflect various areas of ROBI: asset management, revenue and
profit, spending, safety and so forth. Key performance indicators are not limited to income;
focus on a variety of areas. Review the companys business goals, and apply these to the
desired results.
Step 2
Establish the numbers ROBI needs to reach its goals. This step goes beyond just
identifying the results; it gives shape to those results with actual numbers that represent
objectives. ROBI analyze about how much profit the company needs to make, how many
new customers it needs to add, how much money it needs to save, how many safety
Management Functions of Robi Axiata Limited | 4
violations it needs to avoid and so forth. ROBI that makes $50 million a year might have
a goal of making $55 million a year. That $55 million is a specific, clear goalmore than
just a goal of increasing company profits.
Step 3
Identify the progress that has occurred so far. Key performance indicators work alongside
specific company activities, and developing indicators for future activities requires an
understanding of what has already occurred or is in the process of occurring. If the
company has a goal of making $55 million a year and is currently making $50 million a
year, the company is approximately 90.90 percent of the way toward its goal.
Step 4
Determine the percentage of change that has occurred within each area of review. In
other words, take a closer look at the current numbersnot focusing right now on the
future numbersand consider what has happened in the past. Doing so will enable you to
create more effective goals for the future. Look at the percentage of change on different
scales: the change in profits from one July to the next, or the number of safety violations
between one month and the next.
Step 5
2.3.3 Some Marketing KPIs of ROBI: Sales, Brand Awareness, Repeat Business, Market
Share, Internet Activity of ROBI.
Chapter 3: Organizing
3.1 Organizational Structure of Robi
The organization is headed by its Chief Executive designated as the Managing Director
entrusted with overall responsibilities of business direction of the organization and leading
dynamically towards the attainment of its purpose and principles. In attaining the purpose
and principles, the Chief Financial Officer, General Managers & department Heads
assists the MD. Robi has established a strong and formidable sales channel, which
consists of direct dealers and its own sales force.
Finance Division
Commercial Division
Information Technology Division
Technical Division
Human Resources Division
Revenue Assurance Department
Regulatory Affairs Department
Internal Audit Department
Corporate Affairs Department
Corporate Strategy Department
Supply Chain Management Department
Credit Control Department
Legal & Compliance Department
Security & Safety Department
MDs/CEOs Office
Corporate Regulatory Affairs & Legal: This division is known as CRL which is in charge
of all the CSR activities approval, analysis of event management & sponsorship,
maintaining relations with media, handling legal issues by govt. & so on. Two of the most
renowned faces are incorporating the division.
Human Resources: Human resource or HR mainly works for recruiting new employees,
providing training for existing employees; circulate salary to employees account,
employee motivation, as well as organizational development. HR also takes the
responsibility of maintaining good relations among all the employees.
Technology: It is the division which provides IT support to all the divisions & departments
of Robi. Main tasks of this division is maintenance of regional IT operation along with
establishing BTS, central network monitoring, technology compliance, supporting
employees by providing necessary hardware & software, support contact centre etc.
Controlling Robi website as well as intra-division & departmental websites is also an
important task of technology.
Administration: Administration division works to control the business facility layout,
safety & maintenance, controlling overall employee management, security staffs &
personnel management etc. Besides, maintaining alternative sites for emergency
evacuation is also a part of administrative job.
Enterprise Program Management: Enterprise program management (EPMO) works
closely with the CXOs in developing or participating different management programs.
Along with the Corporate Strategy division, EPMO defines business objectives, goals,
policies for business & contribute for dissimilar projects to take place.
Internal Audit: Internal audit division of Robi works to ensure worth of operations,
reliability of financial reporting, determining & investigating fraudulent activities,
safeguarding assets in accordance with the law & regulations.
In robi there is one CEO, Michael Kuehner. There are five Chief Executive Officers such
as Matuil Islam Nowshad (CHRO), Mahtabuddin Ahmed (CFO), A.K.M Morshed (CTO),
Pradeep Shrivastava (CMO), Rozano Marius Planta (Country Head, Digital
Service).Under this five Chief Executive Officers there are seven Executive vice
Presidents. Under these seven Executive vice Presidents there are Thirty one vice
presidents. In ROBI there are four General Managers. All are the part of top management
of ROBI.
Chapter 4: Leading
Robi represents a world of opportunity, challenge and fulfillment. This is a performance
driven organization which believes that performance comes from belongingness and
ownership and we always reward the performers in all aspects. Functional skills
development focuses on developing & sharpening the technical skills of our people that
they may be the best-in-class in their areas of expertise - technology, marketing, sales,
finance, customer analytics, strategy, human resource, internal audit, regulatory & legal.
At Robi, we care about our people and their development. Here you will find opportunities
for continued education and training. We are working on the process and strategies to
empower our people through leadership program.
At Robi, we are committed to help our people learn, develop & enhance their functional
skills, leadership capabilities & personal effectiveness. Our leadership development
focuses developing leaders who think before they act and act according to the values that
the organization embraces. Along with that we run Group Accelerated Development
Program and Opco (Operating Country) Development Program. We carefully design our
training and development activities keeping in mind the industrys best practices. We also
offer international career for the employees through Open resourcing policy among the
other operating countries of Axiata Ltd.
Robi offers a market competitive rewards package that is designed to make you feel an
integral part of the team and directly involved in the company's success. Our asset is our
diversified workforce who is making the mark in the industry to create a unique workplace.
Performance Management System (PMS) helps you make the most of your working life
at Robi. The process supports you in identifying and delivering against challenging goals
that impact the organization. It helps you plan how you'll develop skills and leadership
behaviors for your current position and for the years ahead. Our diversified workforce is
the main asset of our organization. We believe diversity is one of the key factors for
success in any organization and hence we focus in this area consciously.
4.2 ROBI follows the rules of AXIATA for creating future leader
Join as professional leader
We are constantly on the look-out for experienced professionals with strong leadership
capabilities. Axiata's selection process focuses on picking the right person for the job, in
terms of functional capabilities, behavioral fit, leadership capabilities and future potential.
The process is broken down into three parts:
First Interview: As a first step, you will be invited to an interview with the hiring manager
and human resource representative to discuss your resume in more detail. The interview
aims to assess your experience and functional competence against the requirements of
the position in question, as well as to gauge your fit to Axiata's culture and values. You
should use this opportunity to ask us any questions you might have, in relation to the role,
the team, work culture and any other areas of interest. Though this interview is
traditionally conducted face- to-face, we may also conduct telephone interviews to
accommodate candidates who are located out of Malaysia.
Assessment: If you are successful in your interview, we may ask you to sit for two
assessment exercises to provide us with a more holistic view of your capabilities, in terms
of behavioral compatibility and learning agility.
Behavioral Profiling: This exercise enables us to determine your behavioral profile and
to gauge your behavioral tendencies in different situations. It will also give us an indication
of your behavioral fit, to the job, and with the team
Learning Agility: This exercise provides us with a gauge various aspects of your learning
strengths and styles. As we believe your development should begin at the point of
selection, this input enables us to better plan your future learning and development
Final Interview: Depending on the role you are being considered for, you may be invited
to interview with one or more members of the senior leadership team. This will be an
opportunity for you to gain more insights into Axiata's vision, strategy and core values and
for us to engage with you before a final decision is made.
Young talents: Axiata aims to identify & develop young talents to become the future
leaders of the organization, industry and nation. In our selection process, our focus is to
select fresh graduates who are seeking for challenges and with high-potential to be
accelerated in their development from the start of their career.
There are 3 parts to the selection process: Pre-Screening: At pre-screening, we examine your qualifications. You must meet the
following criteria: Holder of Bachelor degree equivalent to minimum Second Class Upper or CGPA
3.
Management Functions of Robi Axiata Limited | 13
Relationships: Able to engage and build relationships with diverse people in garnering
their support and buy-in leading to win-win situations.
Strategic Thinking: Able to analyze and pull together varying information and data in
forming steps towards achievement of the strategic objectives.
Chapter 5: Controlling
5.1: Controlling
Its one of the managerial functions like planning, organizing, and leading. It is an
important function because it helps to check the errors and to take the corrective action
so that deviation from standards are minimized and stated goals of the organization are
achieved in a desired manner.
According to modern concepts, control is a foreseeing action whereas earlier concept of
control was used only when errors were detected. Control in management means setting
standards, measuring actual performance and taking corrective action.
Robi is the 3rd largest telecommunication service provider in Bangladesh. Robi axiata ltd.
has a special and unique controlling system. Robi follows KPI based controlling system.
They first establish standards (KPI) to measure performance, second they Measure
actual performance (KPI), after that they compare performance with the standards,
finally they Correct Deviations.
Establish
Standards
(KPI)
Corrections
Deviations
Controlling
Measure
actual
performance
(KPI)
Compare
Performance
with the
standards
Chapter 7: Conclusion
Management is an important issue for any organization. Management will select the
efficiency of an organization. Without efficient management no organization can success.
Planning is the most important part of management functions. Without proper planning
organization cant success in the long run. Staffing allows an organization to assess the
vacancy and choose the best personnel who will lead the organization in future. So the
organization should give more emphasize on selecting a person. A person who can carry
forwarded the organization in terms of development, values and ethics. Mainly the
precious resource for any organization is their knowledge based efficient workers. The
organizations should more cautious on this issue to ensure the quality and ethics.
Controlling is the last part of management functions. It is the important for measuring
efficiency of the organization.
References
1. www.axiata.com
2. www.telecompaper.com/news/article.aspx
3. www.linkedin.com/.../axiata-bangladesh-ltd
4. www.robi.com.bd
5. www.btrc.gov.bd/
6. www.btrc.net
7. www.btrc.org/
8. www.genecards.org/cgi-bin/carddisp.pl
9. www.fao.org/sd/.../highlight_37167en.html
10. en.wikipedia.org/wiki/Axiata_Group_Berhad
11. en.wikipedia.org/wiki/Robi,