Professional Documents
Culture Documents
Regularly communicate expectations and discuss performance and development with others
People Conversations
Why is this Important
One of the key roles of leaders is to identify how each team member will
contribute to organization goals. Employees have a responsibility to ask
questions if they are uncertain about their priorities. They also need to respond
constructively to feedback from their boss, peers and customers to increase
their positive impact at work.
Leaders also try to align projects and tasks with employee strengths and
motivators to maximize team engagement. For this to be possible, employees
need to be self-aware and to be able to explain their career aspirations.
Some of the benefits of People Conversations include:
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people conversations
Regularly communicate expectations and discuss performance and development with others
People Conversations
Coaching Process
Effective feedback helps the recipient understand what he or she did and
the impact of their behavior on others. When a person receives specific,
non-judgmental feedback and they understand the impact of their behavior
they are far more likely to take action to change their conduct in the future.
Behavior
Impact
Connects feedback to a
specific time and place.
Is always an action
or words.
Can be changed.
The GROW model is structured similarly to how you might plan a journey.
Goal
Reality
Options
Way
Behavior
Can be changed.
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empowerment
Give people responsibility to achieve results and help them overcome major issues
Empowerment
Why is this Important
Employees are most motivated when they are empowered and can plan their
work. For this to happen, leaders and employees need to agree on which
decisions and activities employees are empowered to take, and which ones
need to be escalated. They also need to agree the nature of potential
project risks and at what stage leaders need to become involved in
overcoming obstacles.
Making these agreements up-front gives leaders confidence that they will
be kept informed of any critical issues and allows employees to implement
projects without being micro-managed.
Some of the benefits of Empowerment include:
Increased accountability for results
Employees develop new skills faster
Frees up leaders time to accomplish more
Creates a climate of transparency and trust
Encourages employees to escalate concerns early so that projects stay on track
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empowerment
Give people responsibility to achieve results and help them overcome major issues
Empowerment
Delegation Premium
Delegation Framework
The Delegation Premium is the incremental gain that you can realize by
delegating a given task, project, or initiative. Over time, by enabling others to
execute key tasks, the Delegation Premium can be quite substantial, freeing
you to focus your attention on other key priorities. Increasing delegation also
fosters a culture of empowerment.
The Delegation EDGE Matrix describes the four stages that employees
transition through as they build competence and confidence in their abilities.
Leaders need to understand the current position of each member of their team
so that they can modify their delegation approach to maximize their effectiveness.
De
Higher
High
ate
Lower
Keep
Skills
leg
The Delegation
Premium
Guide
Enable
Demonstrate
Explain
Lower
Higher
Motivation
Low
Now
Future
Explain: Work side-by-side with the person to execute the task, allowing them
to complete portions on their own as their skills increase.
Demonstrate: Delegate portions of the task or project that you are confident
they can execute successfully.
Guide: Delegate task or project authority and hold accountable for
key deliverables.
Enable: Fully empower and hold accountable for outcomes. Make yourself
available for support when needed.
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collaboration
Commit to and work towards shared goals with colleagues across the organization
Collaboration
Why is this Important
We must all work together to achieve desired outcomes for the company.
Faster communications
Reduced costs
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collaboration
Commit to and work towards shared goals with colleagues across the organization
Collaboration
Collaboration framework
Disciplined, or systematic collaboration is a continual process of identifying opportunities for collaboration, creating shared goals and together eliminating
barriers that prevent people from working together effectively.
Create Opportunities
Engage People
Create
Opportunities
Engage
People
Identify
Common
Goals
Eliminate Barriers
Eliminate
Barriers
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decision making
Decision Making
Why is this Important
Saudi Aramco is responsible for making decisions which impact a wide range of
people in the Company, in the Kingdom of Saudi Arabia and across the world.
Our leaders and employees must balance day-to-day operational considerations
with the profitability of the company and environmental protection.
Some of the benefits of effective decision making include:
Optimized investment decisions
Balance short-term benefits with long-term gain
Sustainability
Stakeholder engagement
Organizational health and growth
Enhanced citizenship and company reputation
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decision making
Define the
Problem
Select Key
Criteria
What are the criteria against which you will assess your options?
Generate
Solutions
Implement
Solutions
Time to
competence
Impact
on team
dynamic
Involving Others
The Decision Involvement continuum shows the range of decision making
methods arranged in terms of the level of stakeholder involvement in the decision.
Low Involvement
Team
morale/
motivation
High Involvement
Tell
Persuade
Participate
Announcing a
pre-determined course
of action without
involving stakeholder;
an edict.
Collecting arguments
that support a preferred
course of action;
garnering expert
endorsement and selling
the idea.
Delegating aspects of
the decision to others
(e.g., task force).
Engage
Totals
10
27
15
Fully engaging
relevant stakeholders
in the decision making
process.
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