Ahlam Yassin

933 Bathurst Street Toronto, ON M6G 1P9 yassinahlam89@gmail.com (647)

532-4772 https://ca.linkedin.com/in/ahlam-yassin-89aa7912b

Objective
To employ my previous educational and professional experience in attaining
a full-time position as an administrative assistant in a challenging and
interesting health care environment like Toronto General.

Education
Centennial College Office Administration- Health Services Diploma
Jan. 2016-present

Highlights and Skills

Strong leadership skills honed through previous employment and educational

pursuits
Experienced at working in a fast paced environment demanding strong
organizational and interpersonal skills
Exceptional research, communication and interpersonal skills
Ability to maintain a consistent demeanour and attain positive results in each
transaction
Effective at placing the customer first, with full focus on the task at hand
Ability to prioritize high volumes of work under stressful and changing
circumstances
Effective at yielding information with clarity to avoid any complications or
dissatisfaction arising from unmet expectations
Proficient in MS office programs

Professional Experience
Customer Service Representative Shoppers Drugmart: Toronto, ON
Aug. 2013-present
Organized backroom product
Ensured product was replenished on shelves in a timely manner
Ensured product displays were consumer focused and shoppable
Assisted customers with product inquires and purchases
Customer Service Representative Ally Bank: Kitchener, ON
Ma. 2009 Aug. 2013
Responded to inbound telephone inquiries regarding Ally bank in an efficient,
accurate, and detail-oriented manner
Investigated complaints and provided information to customers
Managed with high stress situations successfully that required strong critical
thinking, problem solving, and decision making skills

Ahlam Yassin

933 Bathurst Street Toronto, ON M6G 1P9 yassinahlam89@gmail.com (647)

532-4772 https://ca.linkedin.com/in/ahlam-yassin-89aa7912b

Collected information from the caller and processed all required documentation,
and arranged refunds and credits while talking to the customer on the phone
Received scores between 97%-100% by the Quality Department for adhering to
procedures and quality measures
Promoted to join the email team in handling elite cases online

Cashier/Bagel Handler Tim Hortons

Jun. 2005- Apr. 2008
Knowledgeable about the menu, and keenly aware of timely controlled service
Work well in high stress/fast pace environment
Promoted customer satisfaction through polite personal interaction
Excellent record of dealing with customers and building strong relationships
Reputation for being hard working, taking up extended shifts on call and
ensuring that proficient service is provided

Ahlam Yassin

933 Bathurst Street Toronto, ON M6G 1P9 yassinahlam89@gmail.com (647)

532-4772 https://ca.linkedin.com/in/ahlam-yassin-89aa7912b