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ExamplesofCompetencyBasedInterviewQuestions,Listof
Competencies/Skills
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Competencyissetofskillsandknowledgerequiredtoperformaparticularjobfunctionsuccessfully.
Therefore,thecompetencybasedquestionsfocusonpastbehaviorandotherperformanceabilitiesofa
potentialemployeeindifferentjobrelatedsituations.
Inordertopredictanemployeesfutureperformance,thequestionsaredividedinto3categoriesleading
questions,theoreticalquestionsandbehavioralquestions.
Employerswouldliketoevaluate3typesofskills:ContentSkills,FunctionalSkills,andSelfManagement
Skills:
Contentskillistheamountofknowledge(qualificationsandexperience)thecandidatepossessesona
certainfield.
FunctionalSkillsarepeopleorientedskillssuchascommunicating,organizingandmanaging.
SelfManagementSkillsareyourpersonalcharacteristicssuchashelper,selflearner,multitaskeretc.
Therefore,theemployerwouldhavetodeterminethesetofskillsrequiredforthesaidjob.
Thisarticleprovidesexamplesofwiderangingcompetencybasedinterviewquestions.
Thearticlealsosuggeststhewayoneshouldanswerthesequestions.Thearticlealsolistsjobrelated
competenciesaswellasalistofstrongjobskills.

ExamplesofCompetencyBasedQuestionsinaninterview
LeadershipCompetency:LeadershipInterviewQuestions
Howopenmindedareyoutoothermembersideas?Doyouconsultmembers?Howdoyoumake
decisionsingeneral?
Giveanexampleofriskthatyouhadtotake.Whydidyoudecidetotaketherisk?
Howdoyoukeepeachmemberoftheteaminvolvedandmotivated?
Giveexamplesofstepstakentomakeeachteammemberfeelimportant.
Whatwerethestepsyouneededtotaketoachievegoals?

Giveanexampleofacreativesolutiontounexpectedsituationswhenyourleadershipskillswere
needed.
Haveyoueveractedasamentortoacoworker?
Provideanexampleofasituationwhereyouhadtocreateanagreementbetweenpartieswho
originallydifferedinopinion,approach,andobjectives.
Whatarethekeyvaluesofaleader?Howdoyoudemonstratethesevalues?
Howdoyoukeepyourselfandyourteammatesmotivated?
Doesaleaderneedpowerorauthority?Howdoyouinfluencepeople?
Didyouhavefaultsasaleader?Describethesituation.
Whatisthedifferencebetweenamanagerandaleader?

CommunicationCompetency:CommunicationSkillsInterviewQuestions
Giveanexamplewhenyouhadtoexplainacomplextechnicalissuetosomeonewhohasnthadany
technicalexperience.
Describeasituationwhenyouhadtoconvinceothers.
Giveanexampleofwhenyouhadtopresentcomplexinformationinasimplifiedmannerinorderto
explainittoothers.
Howdoyouestablishgoodcommunicationandinformationflowwithothers?
Howdoyoustimulatethesharingoffurtherinformation?
Whatareconversationimpressionsotherthanwords?Howdoyouusethesetocommunicate
effectivelywithothers?
Howdoyoushowaninterestinwhatanotherpersonissaying?
Whatarethetechniquesthatyouusetoclarifyobscuremessagemeanings?
Howdoyoumaintainapositivediscussion?

CustomerServiceCompetency:CustomerServiceSkillsInterviewQuestions
Howdoyouhandlecustomercomplaints?
Howdomaintain/initiateagoodrelationshipwithclients?Howdoyoukeephimorhersatisfied?
Howdoyoubalancebetweencompanyinterestandtheinterestofcustomers?
Haveyouevertakeninitiativestosolvecustomerproblemsthatwherebeyond/aboveyour
responsibilities?
Haveyouturneddownarequestfromacustomer?Whatwasthereason?
Giveanexampleofasituationwhenyouhadtoturndownacustomerrequestforagoodreason.How
didyouhandlethecase?
Refertocustomerserviceinterviewformorequestionsandanswers.

Salescompetencies:SalesSkillsInterviewQuestions
Giveanexamplewhenyouinitiated/createdanewsales/marketingtechniqueandenjoyedtheresults.
Whatmotivatesyouaboutsalesandmarketing?
Howdoyoupromoteaproduct?Whataretheinitialstepsthatyoutake?
Howdoyoukeepupwithnewtrendsonmarketingtechniques?
Whatisyouviewaboutsellingpsychology?How/whydocustomerschooseaproduct?
RefertotheSalesInterviewQuestionsandAnswersformoreinformation.

InterpersonalCompetency:InterpersonalSkillsInterviewQuestions
Whatarethestepsthatyoutaketomaintaingoodcoworkerrelationships?
Howdoyounetwork?Whatistheimportanceofnetworking?
Howdoyoumaintainrelationswithapersonincaseswhereyoucannotagreeuponcertainissues?
Howfrequentlydoyousupportothersandgetasupportfromothers?
Whatistheimportanceofbuildingrelationshipswithcolleaguestoyourprofessionallife?
Howdoyouinitiatearelationshipwithaperson?

OrganizationalCompetency:OrganizationalSkillsInterviewQuestions
Whatarethestepsthatyoutaketoorganizeabusinessplanforanewproject?
Howdoyouprioritizeprojecttasks?Howdoyoueffectivelyhandleaheavyworkload?.
Howdoyouprioritizedaytodaytasks?

DecisionMakingCompetency:DecisionMakingInterviewQuestions
Doyouconsultwithothersbeforemakingadecision?
Explainyourgeneraldecisionmakingprocess.Howdoyoumakedecisionsingeneral?
Giveanexampleofasituationwhereyouhadtomakeadecisionwhenyoudidnthaveallfacts?
Haveyoueverdelayedanydecisionmaking?
Ifyouhavetomakeanimmediatedecision,whatprocesswillyoufollow?

StrategicThinkingCompetency:StrategicThinkingInterviewQuestions
Whatisyourstrategyforbrainstorming,sharingideasandlearningtoestablishcriticalthinking?
GiveanexampleofaSWOTanalysisstrengths,weaknesses,opportunities,andthreats.
Whydoesachange/adjustmentinmanagementfailinmostorganizations?

CreativeProblemSolvingSkillsInterviewQuestions
Describeaproblemandthewayyoucollectinfoandestablishaproblemsolvingmodel.
Howdoyoubuildatroubleshootingprocess?
Whatarethestepsyoutakeforaprojectthatrequirescollectionofsystematicdataandrisk
managementforanalyzingitsperformance?
Whatarethestepsyoutaketoanticipaterisksandresolveissues?
Giveanexampleofaneffective/innovativesolutionyoucreatedtosolveaproblem.

ManagementSkillsInterviewQuestions
Refertomanagementinterviewquestions.

HowtoanswertheCompetencyBasedQuestions
Howtoanswerthecompetencyquestions:
Youhavetodemonstrateyourskills,knowledgeandattitudetoperformthejobtaskeffectively,atorabove
thestandardrequiredasidentifiedinthecompetency.
Therefore:
1.Preparealistofsituationsthatyouhavefaced/experiencedinyourprofessionallifeandthewaysyou
handledthesecases.
2.Studyeachcompetency/skillrequirementsandapproachestheInternetisagreatdatabase.
3.Bepreparedforeachquestionwithastory.
Acompleteanswertoacompetencybasedquestionmustexplainthecase,theactionandtheresult
thereforeagoodanswershouldcontainallofthesecomponentstherebypresentingthegainedskillofthe
individual.

Readfurtherinthefollowingarticles:competencybasedinterviewquestionsandanswers+thebehavioral
interview.

ListofotherCompetenciesandSkills
Motivationcompetency
Negotiationcompetency
Conflictmanagementcompetency
Creativitycompetency
Abilitytodelegatecompetency
Coachingabilitycompetency
Awarenesstodetailscompetency
Initiativecompetency
Criticalthinkingcompetency
Assertiveness
Diplomacycompetency
Analyticalskills
Ethics
NegotiationSkill
JobKnowledgecompetency

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