ANNEXURE: II

Group

Incident /Request Area

E-CIRCULARS

E-CIRCULARS

FINANCE DIVISION

FINANCE

Sub-group (if any)

(Balance sheet and non finacle

DDs related issues)

GBD

PENSION/CURRENCY CHEST

(PENSION/CURRENCY
CHEST)

ITD - CBS
(CBS application issues)

BiometricAccess(Installation/Login/user
modification)

Cards

CustomerMaster((CUMM&KYCrelated
issues))
Deposits

Easiest
FinancialInclusion/Kiosk(Issuesrelatedto
FinancialInclusion)
FOREIGNEXCHANGE

GBMPPF,SCSS,CBDT,RBIBonds

Debit/Rupay/Suvidha
Uphaar
WTC

DomesticDeposit(SBA/CA/FD/RD)
NREDeposit(NRE/NRO/FCNR)
TDSissuesontermdeposits

Foreignbills
LC/LG/BG
PackingCredit

HODivisions
LOANS(CC/OD/TL/DL)
Lockers
Overseas

REMITTANCES

RRB(SHGB,PGB,SUPGB,MBGB/HPGB)
SFF&CHARGES

SMS/IBS/MobileBankingActivation
UploadIssues(Signature/TTUM/PTW)
UserProfile/BranchMaster/SOLCreation

ITD - NON CBS

ForuseofHODivisionsonlyregardingITrelated
issues

OverseasHelpdesk
PNBBhutanBackoffice
PNBDubaiBackoffice
PNBHKBackoffice
PNBILBackoffice
Drafts/Clearing/Cheques/InlandBills
NEFT/RTGS/ECS/NACH

Chargescollectedfromcustomers
EXTM
FAMS

ATM Switch

ATM installation and imprest A/C opening

Hardware Procurement

PCs/Printers
UPS

Networking

Email(MMS)/Emailusercreation&modification
ISDN
LeaseLine
RF
SPSD(SPSDusercreation&modification)
VSAT
Antivirusupdates
CyberCrimeComplaints(Cardnotpresent/IBS/IMPS
casetoCCMC(ITD)
ETokens/DigitalSignatures
AgricultureOfficerMonthlyProgressReport
ASBA
BureauOne
ComplianceReportingSystem

Security

Software

DAKManagement
Depository
ECSApplication
EGRASHaryana
Elekha
ESBTRInventoryModule
FRMIS
HUDAPaymentSystem
IndoNepalRemittance
InfoOffice
MGNREGA
NewPMS
OfflineTaxCollection
OICPayment
PFMS
PNBScore;SMEScoreandFarmSectorScore
Printing&StationaryPortal
SLBC
ThemeMeeting
UAEFSLRemitCard

DATAWARE
(For EDW reports and LADDER HOUSE/EDW/LADDER
issues)

MISD

RMD

RMD

For operational guidelines related issues in

Deposits

MISD

(For operational guidelines

related issues in Deposits)

TBD

ATM Monitoring

(For EDW reports and LADDER issues)

ATM Functionality/ Uptime/ FLM services

ATM Site/ Machine/ Infrastructure related
Cash Management at ATMs

ATM/IMPS/Mobile Transaction

ATM Transaction related

reconciliation
CDM/ECDM/PUM/E-Statement
related issues
Debit Cards

IMPS Transactions related (Through all

channels)

For Supply of Cards (Personalized Cards, Non

Personalized)
Operation problems (Problems related to Card
not operational, PIN related, 3D Secure related
etc.)

E commerce Transactions through IBS

(Both Retail/Corporate)
Operational Issues (OTP Related issues,
IBS Corporate
Corporate Admin User Related issues, User
Related issues, Limits Related issues)
Registration/Password related issues
IBS Retail

Operational Issues (OTP related & other

operational issues)
Registration/Password related issues
Relationship Manager password related/Other
Issues

Mobile Banking

Operational Issues (Application Based Mobile

Banking related , Browser Based/SMS
Based/NUUP Related, Relationship Manager
password related/Other Issues)
Registration/Password related issues

PAYFEE/FCM/CMS/FEE
Portal/Doorstep Banking related issues
POS/E-Commerce Transactions
Card Not Present Transactions
through Debit card
Card Present Transactions